Hilton Worldwide Customer Service


Hilton Worldwide

930 Jones Branch Drive
Mc Lean
United States - 22102

Customer Support Phone Numbers

Asia Pacific Regional Office
Vision Crest Commercial
103 Penang Road #09-01/07
Singapore 238467
Phone: +65 6833 9888

Memphis Operations Center
755 Crossover Lane
Memphis, TN 38117
Phone: +1 901 374 5000

Middle East & Africa Regional Office

Dubai Internet City, Building 15, Office 101-111
P.O. Box 500200
Dubai, U.A.E
Phone: +971 4 391 5100

Europe Regional Office
Maple Court, Central Park, Reeds Crescent
Watford, WD24 4QQ
United Kingdom
Phone: +44 207 856 8000

Hilton Worldwide Complaints & Reviews

Hampton Inn & Suites / employment/ housekeeping

Sep 19, 2019

I recently worked at Hampton Inn, in Madisonville, KY. I did a great job and had a great attitude. All of the sudden, my supervisor, Amy, TEXTED me and said it wasnt working out and I no longer had a job. I came in the next day and asked for a reason or another chance. She gave me no...

Hilton Worldwide / employment/ housekeeping

Sep 19, 2019

I recently worked at Hampton Inn, in Madisonville, KY. I did a great job and had a great attitude. All of the sudden, my supervisor, Amy, TEXTED me and said it wasnt working out and I no longer had a job. I came in the next day and asked for a reason or another chance. She gave me no...

Hilton Worldwide / cleanliness

Sep 04, 2019

Hilton WorldwideMy father lived in Mississippi and passed away two weeks ago, my wife and myself traveled to be there for his service, we checked into the hotel in greenwood Mississippi. After checking in we went out to meet with family and finalize arrangements. Went back to our room to get rest for the...

Hilton Worldwide / service

Aug 13, 2019

I spend 4 nights in Hampton Inn. From July 29 to August 2. The first day we enjoyed the pool and after that, they close it for construction. We didn't complain about it. After our vacation, we checked out and after 4 days I checked my credit card statement and I surprised for charge of...

Embassy Suites Hotels / housekeeping/ front desk

Jul 18, 2019

Walked into room with wet floor. Room had not been vacuumed. Housekeeping personnel extremely rude. Expedia will not provide refund.Case Id REQ-S-[protected]. South Tryon staff did not tell the truth about calling to see if they had available rooms so that my reservation could have been...

Hampton Inn of Clinton, Missouri / employee abuse

Jul 18, 2019

I was hired on May 26, 2019 because a 36 year old female who had been employed for 9 months, working at the front desk began to drink excessive amounts of alcohol, and had abandoned her job. She had already had numerous criminal charges (DWI with vehicular injury), assault law enforcement...

Hilton Worldwide / employee abuse

Jul 16, 2019

I was employed as a guest service manager From May 26, 2019 to 7/15/2019. I was not allowed to eat, and was not given breaks. The Housekeeping staff watches me on a camera in the laundry room, and go to the manager (Sharon Hendrick) who every Monday my day off I have to come in driving 10...

Hilton Worldwide / hotel room

Jul 14, 2019

Hilton WorldwideWe are currently staying in this hotel and have been since Friday, 7/12, checking out tomorrow. We reserved three rooms at over $150 per night. The photos below show the condition of our room today after being away all day. When we left the housekeeping staff was in our floor. Yesterday...

Hilton Worldwide / Hampton Inn / no hot water

Jul 08, 2019

We stayed at the Hampton inn Las Vegas Airport June 28 and also June 29. Immediately upon running water to wash my hair the water would not get hot. It was barely warm. We called the front desk the attendant came up and proceeded to check and spar over warm vs cold vs hot though it wa...

Hilton Worldwide / Hampton Inn / customer service representative

Jun 30, 2019

Good Evening, I recently visited Cincinnati, Ohio and stayed at The Hampton Inn (3024 Vine Street). I was leaving the hotel around 5:30 p.m. I was extremely shocked with the aggressive behavior that I briefly encountered from one of your customer service representatives. I was getting into...

Hilton Worldwide / Hampton Inn / night shift manager 11 pm june 29th 2019

Jun 30, 2019

We are staying as a group in the hotel and we were being loud so we got a complain because we were in the lobby so we left the lobby and had barely walked out of the lobby being silent when she stormed after us very rudely and told us she was going to kick us out of this hotel and escort...

Hilton Worldwide / Hampton Inn / room cleanliness

Jun 27, 2019

Hilton Worldwide / Hampton InnAt about 11 pm I noticed a cockroach crawling across the nightstand. I would have normally been asleep at that time. This is my third disgusting experience with Hampton Inn. First two were in Fresno, CA where I found a nasty fake fingernail on the dresser and then another room had dirty...

Hilton Worldwide / Hampton Inn / the temperature and staff

Jun 15, 2019

4 hour drive to Hampton Inn & Suites Schertz 17702 IH 35 N, Schertz, TX 78154 [protected] We arrive at 1230 am just past midnight. We are checked in and proceed to 4th floor. When we enter elevator, it is extremely hot inside. 4th floor corridor i...

Hilton Worldwide / Hampton Inn / recent stay at hampton inn savannah, ga gateway property

Jun 06, 2019

I provide feedback on my recent stay with Hampton Inn Savannah, GA Gateway location. It was not a good review. In fact it was awful. Zero response from Hilton/Hampton. My stay was May 31 to June 1. Zoe A Mercer I am a loyal Hampton Inn/Hilton honors member and I was disgusted. I did not...

Hilton Worldwide / Hampton Inn / unethical behavior

Jun 04, 2019

My name is Alonzo Troy Westmoreland and I am the President of MMD Technologies and I have been a Hilton Honors members for a long has I have been traveling for business for over 25 years. I have never had a worst experience because of your employee Kenneth Williams. This the first of...

Hilton Worldwide / Hampton Inn / overbooked hotel

May 19, 2019

Hello there my family booked 2 rooms for a 2 nights stay months ago at the Hampton Inn near the Buffalo Airport. When we got to the hotel to check in last night at 11pm we were told you guys overbooked your hotel and that we were going to be sent to the Best Western down the road for the...

Hilton Worldwide / Hampton Inn / double charged for room

May 15, 2019

We checked into the Hampton Inn in Natchitoches, LA on 5-8-19 with no issues. We were there for a softball conference tournament and the games ran late on 5-9-19. When we tried to get into our room at 1:30am on 5-10-19, our key wouldn't work. When we went downstairs, we were told that they...

Hilton Worldwide / Hampton Inn / stayed at hampton inn in ashford dunwoody atlanta, ga

May 15, 2019

Terrible night stay because our shades would not close. The curtains wouldn't even pull. As women you want privacy. That wasn't all the lights for parking area shined right in the room and needless to say No sleep. Also the walls are paper thin if you didn't keep the air going you heard...

Hilton Worldwide / Hampton Inn / wrong billing address

May 13, 2019

Dear Sir/Madam, I stayed at Hampton Inn & Suites 1520 Carolina Place Drive, Fort Mill, SC 29708 from 3/27 to 3/29/2019 (Confirmation Number [protected]). Unfortunantely, the staff was not able to insert the right billing adress. Now I have big troubles with my travel expense...

Hilton Worldwide / Hampton Inn / bed bugs and management

May 08, 2019

My complaint is to make aware of the procedures and approach that were taken by Hampton Inn Suites management & staff were very poorly and hopefully if another patient from Moffitt Cancer Center or visitor stay at the hotel in the future doesn't experience what my brother and I did .. My name...

Hampton Inn & Suites / general manager - natasha boyd

Apr 27, 2019

Natasha Boyd who is the General Manager at the Hampton Inn on 161 Ted Turner Drive in Atlanta Georgia, 30303 is the utmost rudest, the most unprofessional, and the most nastiest person I have ever encountered. How she received the job of a general manager really and truly confuses me. She...

Hampton Inn / billing

Apr 18, 2019

I paid for a 2-night stay online on the hampton inn website. I got confirmation and went to the hotel. They had my reservation in the system but did not have my payment. The front desk staff proceeded to bill my card on file without saying anything and the only reason I knew was that I...

Hilton Worldwide / Hampton Inn / personal belongings removed

Oct 17, 2018

I am a Professional Musician for over 30 years. I have stayed in many hotels. The touring company has stayed at Hampton Inn for many years. I have never experienced this particular issue in all those years. We were staying at the Hampton Inn 155 Placerville Rd Folsom California. We were...

Hilton Worldwide / Hampton Inn / gave my room away

Aug 21, 2018

On July 3rd, 2018 I made reservations at he Hampton in Kent Ohio to attend a wedding. When I arrived at 1:00 a.m. on August 17th I was told the hotel had overbooked and no rooms were available. I was insistent on a room but the female clerk advised she was looking at other hotels in the...

Hampton Inn & Suites / charged 4 times for 1 night!

Sep 17, 2017

Please check your credit card statements. I paid with a CC and received a receipt on check out for the correct amount. Upon checking my statement, I had been charged 3 more times for the same room, but this time the charges were more. I have had to call the Hotel and the CC company in...

Hilton Worldwide / Hampton Inn / never again

Aug 28, 2017

The most terrible Hampton Inn is on route 17 Mahwah, New Jersey. It's very dirty and filthy. Looked more like a cheap motel on a highway. Our room wasn't clean enough, towels were with disgusting stains. The staff was rude and inattentive. I'm so disappointed with them because I feel like...

Hampton Inn / unethical behaviour

Jun 26, 2016

June 25, 2016. Our college level baseball team playing at SFA that weekend booked serval rooms. when they arrived after Playing in 100+ weather they found out there was no water. The office said would be back on by 5pm(several hours from that time) Not a big problem yet. The water did not...

Martinique New York on Broadway, Curio Collection by Hilton / Hidden daily facilities fees??!!!

Apr 12, 2016

Martinique New York on Broadway, Curio Collection by HiltonI've booked for my New York hotels with agodaabd have fully paid before departing for the holiday. I've just landed in the hotel yesterday and the location is all great... Everything is a few steps away and all seems well and exciting! That is until I'm told at checkin...

Hampton Inn / service

Dec 27, 2015

I booked a room in Hampton inn, 545 greenfly rd, Lancaster, PA by booking . Com. They gave me a confirmation number. But when I went to the hotel at 9 pm with my wife and 2 babies. the frontdesk said they don't have any room and they don't have any information about me.I confirm...

Hampton Inn / bad hotel, insulting general manager

Oct 10, 2015

Having stayed at approximately 50 Hampton Inns and Hiltons around the world this was the worst run I've ever seen and will NEVER, EVER, RETURN. Point in fact I challenged the "100% guarantee". My general impression is the staff is very young. Most seem to be college age and no...

Hampton Inn / accident

Jun 16, 2015

My husband slipped and fell in the rest room at the Hampton INN in Atmore. He walked in the restroom and slipped on a puddle in a puddle of water. Apparently the Toilet from the above floor was leaking and caused this to happen. When I reported it to the District Manager Dan Kania. All he...

Hampton Inn And Suite / scam

Mar 20, 2015

I was contacted on March 8th concerning a room I booked in Orange Beach, Alabama. I had plans to go to Orange Beach March 8-11) and I booked a room at the Perdido Resort Hotel in Orange Beach. I paid for the first night on two rooms at this hotel. I received a call from the hotel on March...

Hampton Inn’s Inns And Suites Hilton / steve juan diaz mostafa mustafa hamouch criminal ring motel hotel hilton fraud id theft card credit corporate coverup ebay paypal internet

Feb 19, 2015

Hampton Inn’s Inns And Suites HiltonOur Company shipped a package to : Mostafa Hamouch 12611 Memorial way Moreno Valley, Ca 92553. [protected] A Warning to Stores: please do not ship to this address! Nine months later, I get a charge back stating that the buyer denied buying anything. YES, you can get a chargeback after 9...

Hampton Inn / awful hotel

Nov 07, 2014

This is the nastiest, run down Hampton Inn I have ever visited!!! This place is a dump. The stains on the sleeper sofa are disgusting!!! They change the dining area to the stupid "common area", yet the rooms are awful. The smell is nauseating and I certainly do not trust the cleanliness of...

Hampton Inn / unfair treatment


was treated completely INAPPROPRIATELY, by my manager, Debra Maxwell, I had told her some issues we were having with another employee and she never did anything about it, so when it continued for the past three days, I decided to go to Tanya, the assistant manager, in doing this my bo...

Hilton - Hampton Inn Rocky Point Tampa / customer service or lack thereof


In all the years our family has stayed at Hilton properties, I have never been so enraged at the lack of care and concern, and lack of integrity at a Hilton hotel. My 9 year old daughter had accidentally left her beloved blanket in her bed the morning we checked out, it was around...

Hampton Inn / unfair actions


I worked for this hotel from october 2010 to march 2011. I first was hired on as a housekeeper and then was promoted to front desk clerk. The first couple of months went fine with no complaints and then they started to show their true colors. I went from working the 3 to 11 shift that i...

Hampton Inn / subpar conditions


Was forced out of my house due to plumbing issues and stayed at the Hampton Inn in Hanover, Pa with my wife and 2 children. Apparently they dont care about thier guests in the least. We had roof construction directly over our bed at 8am everymorning for 2 weeks. Particles and debri fell...

Hampton Inn / hotel booking problems


Hampton Inn, Bethlehem PA. We book three rooms for the night of my nephews wedding. We were promised that we could also have a rollaway bed at an extra fee which I agreed to. When we got to the hotel the room with double beds were not much bigger than single beds and they had no roll away...

Hampton Inn Garden City / unauthorized illegal credit card charges


When my family and I got to the hotel, I used a credit card that we reserve ONLY for hotel transactions.We stayed overnight and returned home the very next day. There is NO confusion here. I just opened my credit card statement today and there are unauthorized charges to my credit card for...