Complete Savings / Complete Save review: Money taken from my credit card monthly without authorisation 297

You need to

Call them on [protected]

Explain your situation and how it’s an unauthorised payment and you’ve reported to your bank and that bank has suggested you get a refund and get your account closed with them, same thing happened to me I’m waiting 3-5 working days for my refund.

I just found this going from my bank. I have never heard of them. Over 2 years. What do I do?

Contact their company. Their phone number is often on your statement with the transaction. If its not then a quick Google search will bring up their site. They're pretty good at offering a full refund. Just get in touch with them and they'll help you out.

I have just discovered that Complete Savings have been taking £ 15 per month out of my account for almost three years, without my permission. They have stolen £600 from me in total. They are no better than pickpockets. I'm fuming. I suggest we combine forces and make them refund us.

I would gladly bring this issue to the attention of the press, Which magazine, and Watchdog.

If they've been coming off since 2017 then how have you not noticed them till now? You should be checking your accounts on a regular basis.

My dad got 3 x 15 back and now I'm going to call them ad they said they would send an email from to request the test...like you since 2018...

It might not be easy but call them and start the process. They are crooks

My goes back a very long time too, January 2017. I have put in a claim. Got three months back. Put in another claim as suggested by my bank. I have changed cards so I am likely to be in the same position. This has been going on unknowingly since 2017. Did you get a refund?

Issue with statements.

If you've been charged 30.00 in total (MAR & APR) then that tells me that an online payment youvw likely made during the same date in FEB started them as its always the previous month almost to the day that starts off the savings scheme.

I just noticed the same transaction on my credit card statement.I called my bank. They were really helpful and put me in touch with the fraud department. They told me that they suspect that a transaction I made with Looking4Parking, for airport parking, would have had one of these annoying advertising banners running on the page. In order to get rid of it, you click on the cross at the top. Apparently, this is how this shady organisation gets your details and lo and behold you’ve unknowingly ‘subscribed’ to their services. The bank gave me the telephone number of this dodgy lot and I called and insisted on a refund. They said they would refund my card within 3 to 5 working days. My bank have now blocked any future attempts by this lot to take payments. I shall be contacting this shower of thieves on day six if I haven't received my refund. Good luck

I would like to be funded of the unauthorised payments taken from my account every month and i would also like the payment to by cancelled for the foreseeable future as this action is completely illegal as i give zero permission

Your bank should be able to tell you when the membership started as its usually a month before they charge you which will show on the banks sise as 0.00 for the retailer which is esentially a verification of the card. 9/10 they can also lokely tell you what retailer started it.

What online payment did you make in the same time last month?

Same. And

This Company is totally fraud, I have just seen they have been taking money from my account for several months . I never signed for it . What should I do ? How can I get my money back . This money means lot to me and I don’t want any fraud company to take it without my permission. Very Angry

Have you read what i already said above. Completesave is not fraud. Completesave is an online discount retailer. Usually for £15 per month. They are started by making an online payment of some kind ie PapaJohns, Trainline, Argos etc which asks if you want a discount. By ticking or unticking a box you get the discount but in the background will sign you up for the £15 per month. Its simple to fix. First contact your bank who can stop any other transactions to the retailer and then contact completesave via email/phone number(obtained on their website). So long as you havent used the discounts (or left it going for too long) then completesave can usually refund you in full. Please note it is always the previous month almost to the day when the first £15 comes off is what triggered it. So if you have seen complete save in 15May then look at your statement for the same date in Apr and you will often see the online payment that started it.

saying it isn't fraud isn't helpful. As a doctor who booked a train ticket - I ended up paying them £15 per month for over a year. I had no idea and received nothing from them at all. It is completely unethical and trading standards must look into this terrible company. Saying it isn't fraud is like rich folks keeping their money off shore and avoiding taxes... it's 'not against the law' but they are crooks!

You should be checking your bank account statement on a regular basis so you should have seen these payments long before. The fact that youve not noticed is not the companies fault but yours for not noticing. Further more its a discount retailer and with the £15 monthly fee you are able to get discounts on hundreds of retailers. You said you booked a train ticket (most likely TrainLine) which normally comes with a pop up for completesave. If you havent used the discount facility with completesave they can usually refund you in full. A similar thing happens with Amazon Prime after you make a purchase it gives you a trial for a month then will charge you £7.99 pm. If you hadnt noticed that would you say Amazon Prime is unethical?

Oh is it not fraudulent to dupe customers into thinking they are paying major online retailers when in fact they are signing up for a service they don't want? Is it not totally unscrupulous to imitate the branding of those major online retailers so as to deflect from the fact they are duping people into signing up to a service they don't want. WLY*COMPLETESAVE.CO.UK IS 100% ACTING FRAUDULENTLY. THEY ARE CROOKS AND THERE IS OVERWHELMING EVIDENCE OF THAT ALL OVER THE INTERNET. So PLEASE... stop trying to defend their vile tactics and think of those poor, poor people who have been so badly impacted by their disgusting tactics.

How are they duping you? You make a purchase from a retailer who is using this scheme (there are hundreds by the way) and the retailer pop up advices that to receive discounts you can sign up for 30 day trial and then if you dont cancel it rolls over onto a £15 monthly fee. Amazon does something similar with Amazon Prime. Just because you dont want it doesn't make it fraud. Also just because you dont notice what you are agreeing to or signing up to again doesn't make it fraud. A similar thing also happens with Just Fab (Fabletics) where you make a payment to them and in the back ground signs you up to VIP membership of £35 pm. There is loads of bad press about that but its also not fraud. Maybe not very transparent but defo not fraud. You can look anywhere on the internet and find bad press about any retailer.

Oh and before I go any further I know this as I work in a very well known banks Fraud department and we never take them on as fraud. We always refer the customers back to the retailer and as ive stated as long as you havent used the completesave discount then they can usually refund in full. If you havent noticed the £15 pm payments for months or even years then you should be checking your bank statements more closely. Also while were on this subject if you search for Creditperfect (£19.99) you will also find bad press about them but banks classify them as 3rd party brokers which are spawned from applying for loans (even to see if you are eligible), credit checking companies such as ClearScore, Experian or Equifax, and temporary finance companies such as ClearPay, SmartPay, Laybuy, Zilch or Klarna. In the T&Cs for any of these types of company will be a clause advising if you agree to their conditions then these companies will pass your card number onto Creditperfect or dozens of others such as Scoresmatter, hashtagbase, IDmonitoring etc and they will then charge a monthly fee. Again not fraud and cant be raised as fraud as we get calls about them on a daily basis.

Clo121 you are a [censored]ing idiot

Completesave is an online discount retailer. Usually for £15 per month. They are started by making an online payment of some kind ie PapaJohns, Trainline, Argos etc which asks if you want a discount. By ticking or unticking a box you get the discount but in the background will sign you up for the £15 per month. Its simple to fix. First contact your bank who can stop any other transactions to the retailer and then contact completesave via email/phone number(obtained on their website). So long as you havent used the discounts (or left it going for too long) then completesave can usually refund you in full. Please note it is always the previous month almost to the day when the first £15 comes off is what triggered it. So if you have seen complete save in 15May then look at your statement for the same date in Apr and you will often see the online payment that started it.

I think col works for them apart from that his repetitive answers are boring, bore off col, noone cares about your bs

If you call this number [protected] they tell you how it was set up and that can sort you a refund

hi could u send me the number; i’ve got same problem

Their phone number should be on your bank statement along with the transaction.

Please Look Into This I Want A Refund

Ian R Duckett

All you have to do is contact completesave. You can find their phone number usually on your bank statement or on their own website. They are usually good at refunding.

And me please