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CB Investment, Insurance and Financial Complete Savings / Complete Save Money taken from my credit card monthly without authorisation
Complete Savings / Complete Save

Complete Savings / Complete Save review: Money taken from my credit card monthly without authorisation 297

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5:56 am EDT
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WLY* Complete Save have been taking money fraudulently from my credit card for the last 5 months, totalling £75. I do a small amount of online shopping usually with the same four companies, but at no time have I requested to join the Complete Save savings plan. I have only just discovered this fraud, in part because I had a replacement credit card about a month ago and no longer have online access to previous statements, but also because the amount of £15 per month is a small enough amount not to raise alarm bells! I have now contacted my bank and had further payments stopped, but as a pensioner on a very low income I am furious that this amount of money has been stollen from my account. Somehow this company has got hold of my details, but I can confirm that I have never completed an application form to join this savings plan or received any emails or other documents from this company. I want my money refunded and this company investigated. Ray Lewis

Update by Ray Lewis65
Oct 28, 2016 2:33 am EDT

Hello Mary

My reference is [protected]. I have spoken with Martin of Complete Save regarding this, but he has only refunded £45, therefore Complete Save still owe me £30. It was quite clear during our conversation that £15 had been taken from June to October amounting to £75.
Please now confirm that you will be refunding the £30 of my money that you still have.
Ray

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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297 comments
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Catherine Fidgeon
, US
Mar 12, 2024 3:30 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

WLY* Complete Save have been taking money fraudulently from my credit card from 13 July 21, 33 months, totalling £495.

I do a small amount of online shopping but at no time have I requested to join the Complete Save savings plan. I have only just discovered this fraud because the amount of £15 per month is a small enough amount not to raise alarm bells!

I have now contacted my bank and had further payments stopped, but I am furious that this amount of money has been stolen from my account. Somehow this company has got hold of my details, but I can confirm that I have never completed an application form to join this savings plan or received any emails or other documents from this company.

I want my money refunded and this company investigated.

Mrs Catherine Fidgeon

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Waqas Tanveer
Sheffield, GB
Aug 23, 2023 3:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi , complete savings also took 15£ from my account. I booked one train ticket from trainline and remeber opening the complete savings ad that was promoted there. Yet I did not complete the form and still they took money from my account without authorisation.

Can you olease advise.

Regards

Waqas

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Nastassja Lousada
, US
Aug 07, 2023 3:12 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

WLY* Complete Save has taken €15 money fraudulently from my account too. Can I have this stopped now before it keeps getting more every month? How did this happen?

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Fiona8115
Kerry, IE
Apr 21, 2023 3:01 am EDT
Verified customer This comment was posted by a verified customer. Learn more

This is after happening to me ! How did u resolve it ?

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Alexd10
, US
Jun 25, 2023 3:05 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Fiona8115

Hi it’s just happened to me also wtf, did you find a solution?

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Winnie 267:
London, GB
Apr 09, 2023 8:58 am EDT

I have been having £15 a month taking out of my account money from my credit card for the last 8 months, totaling £120. I do a small amount of online shopping usually, but at no time have I requested to join the Complete Save savings plan. I have only just discovered this, I have now contacted my bank and had further payments stopped, but I can confirm that I have never completed an application form to join this savings plan or received any emails or other documents from this company. Do you know how important this money is to a person who is not rich, I want my money refunded!

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Giles Sutherland
, US
Apr 21, 2023 3:59 am EDT

The same has happened to me. they've taken money from my account for the past four years. I eventually managed to get them to stop but am still trying to get a refund. Call them Customer Services: [protected]

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Racheleggy
Chatteris, GB
Feb 20, 2023 2:32 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I’ve been having £15 a month taken from my account by Complete save for the past 16 months,I hadn’t realised as I’m looking after my terminally ill husband and just thought it was a subscription for a regular delivery of toiletries.How do I request a full refund as I’ve never subscribed to complete save and have no idea how or who to contact?

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Jonathan Tsang
, US
Feb 20, 2023 8:36 am EST

Wly Complete Savings had also taken money from my account unauthorised since last year. This is so sure to be a financial crime if staffs don’t respond to the situation.

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Kev Holmes
Kingston upon Hull, GB
Feb 13, 2023 6:26 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Complete save have been taking £15 from my account, without my permission £75 up to now, I want my cash back, and will involve the relevant authorities if necessary. Kev Holmes

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Paula Appleby
Bristol, GB
Feb 09, 2023 9:35 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hi

I have been having £15 a month taking out of my account for quite along time, my bank alerted me to it as it’s a subscription to something which I have no clue about, please can you tell me what and how I can get it stopped and maybe reimburse some of my money back

I’ve also tried emailing but it’s not going through

Thank you

Paula

Sent from my iPhone

Sent from my iPhone

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Sue Frankland
, US
Feb 05, 2023 2:42 am EST

Complete Save are also taking money out of my c/card fraudulently and I am taking it further legally

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Ash Evans
Swansea, GB
Jan 31, 2023 12:58 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have had 15 pound taken out of my bank and I havnt signed up for anything

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archie durrant
, US
Jan 28, 2023 7:08 am EST

I’ve just had £15 taken out of my account for no reason and I’d like a full refund immediately

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archie durrant
, US
Jan 28, 2023 7:08 am EST

I have just had £15 taken out of my account for no reason and I’d like a full refund

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Mohammed Musthafa
Picadilly circus, GB
Jan 27, 2023 4:05 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have had £15 taken out my account this month twice, for no reason I’m definitely not subscript so i don’t see the reason why you would take money outta my account. So please give me my refund of £30.

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Chrisjh007
Warminster, GB
Jan 25, 2023 8:10 am EST

I have just noticed a payment so wrote an email to customer services to dispute how or when this was agreed. Payments taken since September 2023 and until recently going through my statements thoroughly i noticed it. Its shown as a card payment but where and when did they get them. I also noticed through FAQ's that you get a card and correspondence i never had anything and disgusted to read all the complaints that this happens all the time. I hope to get a response asap. Total £79 approx 15.99 a month not a happy person

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Trevor Tarrant
, US
Jan 24, 2023 8:42 am EST

The are taking £15 a month from me who can I contact to stop this?

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Brad22
, US
Jan 22, 2023 4:44 am EST

I have had £15 taken from my bank account early hours of this morning without authorisation by Completesave.co.uk. I am here requesting a full refund ! This is absolutely unacceptable. So many complaints about this company, disgusting how it still stands !

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brian the terrier ware
, US
Jan 11, 2023 2:05 am EST

I purchased some kitchen unit handles yesterday £32, 10/01/2023 and this morning looked into my bank account and didn't recognise a payment of £15 to Wly, I looked on their sight and it said I'd agreed to enrol, the virtual agent asked me for my membership number from the email they sent, well there wasn't one. They're obviously scamming people. What a thing to do during these times, they are the lowest of the low

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Imfumingemilyz
Sunderland, GB
Jan 05, 2023 6:22 am EST

15 pound has been took out my bank account I’m fumin I have never once clicked on this website I want it back otherwise I’m contacting my bank and the police

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Zuhra Hashimi
Leicester, GB
Jan 21, 2023 4:19 am EST

Today they have taken £15 of my account. I haven’t subscribed for anything can I get my full refund back please

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Ella Pybus
, US
Jan 05, 2023 6:05 am EST

I have experienced exactly the same. Have had £15 taken from me today which I never agreed to! A membership I never even knew I had. I want a full refund as I didn’t sign up for this.

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Ghost3864
,
Jan 03, 2023 3:30 am EST

It has only taken £15 out my bank why has it done this I haven’t brought anything or spent my money in a wile I was saving.just i want my money back

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Iqlas mohamed
London, GB
Dec 31, 2022 10:38 am EST

I have had £15 taken out my account this month twice, for no reason I’m definitely not subscript so i don’t see the reason why you would take money outta my account. So please give me my refund of £30.

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Cameron Tyler Morgan
, US
Dec 22, 2022 4:40 am EST

Hello I’ve just had £15 taken out my bank for no reason and I’m not subscribed I want a full refund please!

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Wing Yi Kwong
, US
Dec 20, 2022 7:34 am EST

Hi, I have just had a notification saying another £15 will be taken from my account but I never subscribed? I want a full refund for £15

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Leslie Minards
Southampton, GB
Dec 20, 2022 4:35 am EST
Verified customer This comment was posted by a verified customer. Learn more

£15 has been taken from my account and I would like it to be returned as I’ve not given you any permission to take that money out, so I would like a full refund straight away

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Les Minards
, US
Jan 08, 2023 2:46 pm EST

Are you going to refund my £15 as I can’t remembering signing up to you. I’ve even tried to open my account but it’s say email address unknown so I can’t do anything that why.

I want for your reply this time as this is the 2nd I’ve tried for refund

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ella layton
, US
Dec 18, 2022 7:38 am EST

Hi, I have just had a notification saying another £15 will be taken from my account but I never subscribed? I want a full refund for £30 as there was one taken in October that I never realised

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Lola louise
Lancaster, GB
Dec 15, 2022 3:38 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hi,

I’ve looked on my bank statement and it saying I have had £15 taken out on two occasions by ‘WLY*COMPLETESAVE.CO.UK’ I have never filled in anything to agree to this. I have both the dates and how much was taken. This is fraud, taking peoples money without consent.

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Cameron Tyler Morgan
, US
Dec 22, 2022 5:03 am EST

I’ve had the same today! And previous ones only noticed todays one disgusting

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Jamie Mutton
Cradley Heath, GB
Dec 13, 2022 2:42 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hi, I was charged £15 with no authorisation and I want a full refund as I do not recognise this transaction at all. Please give full refund immediately otherwise will be taking further action, as I know that more money will be taken out due to past customers having the same problem.

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Naomi Howard
, US
Dec 12, 2022 6:35 am EST

I had £15 taken from my bank account by this company on 12/12/2022, I was confused because I didn’t authorise this. I called the company ‘Complete save’ and they informed me that it was a cash back scheme that I had clicked on after I had purchased something from Moonpig to get £6.46 cash back on my next order so naturally I entered my email address and thought nothing more of it until now. I called the company and they have issued me with a full refund and cancelled the membership I didn’t know I had 🤣

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Racheleggy
Chatteris, GB
Feb 16, 2023 8:02 am EST
Verified customer This comment was posted by a verified customer. Learn more

I’ve gone through my bank statements and have found that the same company have taken £15 a month for the last 16 months,I hadn’t taken any notice as I’ve been looking after my husband who is terminally I’ll and thought It was a subscribe and save purchase with Amazon that was coming out each month which unfortunately it wasn’t, who do I get in touch with for a refund please?

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rani789
Jakarta, ID
Dec 11, 2022 7:42 pm EST

Today I was charged £15 by this company. This is not authorized and i did not sign anything. I never agreed on anything before. This is illegal. I want a full refund.

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Boroben48
Middlesbrough, GB
Dec 11, 2022 2:50 am EST
Verified customer This comment was posted by a verified customer. Learn more

You have been taking £15.00 out of my account for months now sometimes more than once a month, I want my money back as I have not signed up for this, if I don’t get refunded all the money then I will be taking you to court

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Sangam Khehra01
, US
Dec 07, 2022 4:32 pm EST

I am a student and yesterday i saw 15 pounds taken away from my account by complete saving blah blah what is this i want my money back how can i

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Gazzi0!$&@
, US
Nov 30, 2022 3:27 pm EST

I am in a similar position having experienced a loss of £45: three monthly unauthorized deductions from my credit card over the last three consecutive months.

This illegal activity should be stopped by authorities and I will undertake steps to achieve this aim.

I expect a response to this post and will not share further details publicly.

G.L. Surrey 30/11/2022

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MR MAN76
Cardiff, Wales, South Glamorgan, GB
Nov 26, 2022 4:51 pm EST

Why have complete savings been taken money from my bank account WITHOUT MY PERMISSION 5 times you have taken £15 from my account can you please tell me why and refund the money you stole from my account please

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Samhewison0
Middlesbrough, GB
Nov 20, 2022 3:25 pm EST

Complete save have been taking £15 put my account for the last 5 months. How do I solve this ive even tried cancelling card and they keep doing it without my consent.

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Tuang
, US
Nov 17, 2022 5:05 pm EST

I experienced the exact same thing as all the comments out here..CompleSaving have taken £15 out of my account something that I never signed up for.. How can we get our money back?

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Sharma uma
, US
Nov 11, 2022 2:43 am EST

Why complete save has taken my money £15.like i haven't shop anything yet from this site.They deducted the money unauthorized.

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Boll66
, US
Nov 08, 2022 10:47 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have just discovered they have been taking money from my account for the last 12 months apparently after I bought a ticket on Trainline - I rang the complaints number [protected] and spoke to a very pleasant lady who was most helpful. She stopped the account immediately refunded me 3 months and is sending me an email with a ability to claim the rest of the money back they have taken assuming I have not used their services.

Considering I had no idea I had signed up for this service I hope to get every penny back!

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Grai Brad
, GB
Oct 29, 2022 1:32 pm EDT

I have just discovered this completesave.co.uk debit today of £15 coming out of my bank since since July

one guy on another chat forum has had money taken out for over a year

they have had £60 off me so far

I have blocked any more payments with my bank so I hope that will stop it

the completesave.co.uk are asking for a membership number and email but I didn't have any email contact with them so I can't cancel the membership - it's just another loophole

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LucyBanjo
Manchester, GB
Oct 28, 2022 5:14 am EDT

I have never used this, and I have woken up this morning and half my wages have gone and I have only been payed last night? Can someone tell me what this is I would like my

Money back.

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