The complaint has been investigated and
resolved to the customer's satisfactionResolved WLY Complete Save — Money taken from my credit card monthly without authorisation
resolved to the customer's satisfaction
WLY* Complete Save have been taking money fraudulently from my credit card for the last 5 months, totalling £75. I do a small amount of online shopping usually with the same four companies, but at no time have I requested to join the Complete Save savings plan. I have only just discovered this fraud, in part because I had a replacement credit card about a month ago and no longer have online access to previous statements, but also because the amount of £15 per month is a small enough amount not to raise alarm bells! I have now contacted my bank and had further payments stopped, but as a pensioner on a very low income I am furious that this amount of money has been stollen from my account. Somehow this company has got hold of my details, but I can confirm that I have never completed an application form to join this savings plan or received any emails or other documents from this company. I want my money refunded and this company investigated. Ray Lewis
The complaint has been investigated and resolved to the customer's satisfaction.