SUBMIT A COMPLAINT

[Resolved] Complete Save£15 a month deducted from my credit card account since august last year.

5
T Review updated:

I am not aware of agreeing to any payments to this company. The only connection I can make is with Ryan Air and a discount voucher of £20 off the next flight booked with them.
I am very unhappy about this. I have only just spotted it.
I have contacted my card provider to stop any further payments. I want to know how to reclaim the money paid out.

  • Updated by CompleteSaveUK. · Feb 11, 2016

    Hello Terry:

    We will be happy to assist you but currently we cannot identify your record. Please contact us directly so that we can find your record and resolve your query. We can be reached at [email protected], 0800 389 6960, or you can contact me directly at [email protected]

    Complete Savings is an online membership programme ideal for those who shop online regularly. Complete Savings members have access to a wide range of cashback deals, including an initial cashback reward, a monthly cashback reward, discounted gift cards and 10% cashback at over 650 online stores.

    The only way to become a member is to enter your details in full on the Complete Savings sign-up page. The details required are: your name, your email address (twice), your postal address, and your credit or debit card details for the monthly billing. It is mentioned in several places on the sign-up page that following 30 days free membership, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. To complete your sign-up, you must click a "Yes" button to agree to the terms and conditions of the programme. There is no other way of creating a membership but to provide your details in full and click the "YES" button on the sign-up page.

    We hope you contact us directly soon so we can resolve your query for you.

    Kind regards,
    Mary
    The Complete Savings team

  • Updated by CompleteSaveUK. · Apr 25, 2016

    Hello Ashley:

    I am sorry you had difficulty reaching us by telephone. As far as I know our telephone lines are working properly. If you continue to have difficulty reaching us by telephone, please contact us via email at [email protected] or you can contact me at [email protected]

    Kind regards,
    Mary
    Complete Savings

  • Updated by CompleteSaveUK. · Dec 24, 2016

    Hello Netty45:

    I will be happy to assist you but currently I don't know who you are and so cannot find your record. If you contact me at [email protected] with your email address I should be able to find your record and resolve this matter to your satisfaction.

    Kind regards,
    Mary
    Complete Savings

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

Responses

  • As
    Ashley Hutchison Apr 25, 2016

    The same thing has happened to me I bought a train ticket and they have been deducting £15 every month since August last year, can't believe it! My Mother died in November so was not paying attention to my accounts like I normally would. Absolutely raging!! I can't even sign in as don't have an account so don't know where or when I authorised these payments!! ASHLEY HUTCHISON

    0 Votes
  • Ja
    james atkinson Feb 01, 2017

    @Ashley Hutchison Sent two emails, rang once, all to no avail . Spent 40 minutes on fone talking with HSBC when they finally told me I had bought items in debenhams before Xmas . They gave me a 15% on next purchase discount which I never used . Move on 6 weeks and they take £15 from my bank . Can only assume debenhams and complete save are in cahoots .

    1 Votes
  • As
    Ashley Hutchison Apr 25, 2016

    Can't contact by phone vety annoying!

    1 Votes
  • Ju
    Jul Zweison May 31, 2016

    Same case here. I just check my bank statement and I found out there was 15 quids money out without my acknowledge. As far I remember, I just bought ticket from National Express, and there was offering to get discount on my next travel. But there was no information that I have to pay you, membership or whatsoever! I have sent email to your customer service. So, give me back my money and stop take my money from my account.

    1 Votes
  • Ri
    Richard Orme Jun 24, 2016

    I bought a concert ticket 3 months ago, have just noticed £15 going out of my account on 3 occasions, i didn't sign up to this, , the same voucher scam!

    2 Votes
  • Ka
    Kate Britton Jun 27, 2016

    I'm another one that has just had £15 taken from my account, I ordered a hoover from Argos, nice to receive my £15 cash Back for blue rewards but to have it taken out by something I did NOT apply for/ join or give details to is beyond belief, what is the world coming to..sickends me, my rent money is what its taken from...disgraceful..

    1 Votes
  • Gi
    Gizem Avgan Jul 26, 2016

    Same thing happened to me today. I dont know what this firm is or what it does. I just bought tickets from national express. It took 15 pound without my acknowledge. I dont wanna cancel my credit card. Has anyone got a solution for this ? Thank you.

    3 Votes
  • Ro
    RoxyP16 Aug 05, 2016

    I also have the same problem. I bought tickets from National express and signed for what I thought was a 15 pound refund. I didn't understand i was signing up for a membership at all. I didn't get an email confirming a membership at completesavings either which would be the case for any other place where you knowingly sign up as a member. So I have paid 15 pounds a month since last August for this membership. I read on another site that some people have had refunds so it might be an idea to give them a call. I will certainly do that.

    0 Votes
  • Ja
    Jason Ranyo Aug 06, 2016

    Please I am a student and this happened to me this month £15 from my account I never signed up for anything at all I had just £600 in my account which I was hopping to use to buy my ticket back to the uk now am finding out am £15 short please let me have back my money please...

    -1 Votes
  • Rh
    Rhinoa Aug 10, 2016

    I also had just realised that my debit card has been deducted an amount of 15gbp every month without my authorisation! Please how do I get my money back. I've not signed up for anything so far!

    0 Votes
  • Ko
    Kota.K Aug 12, 2016

    I also have the same problem. £15 has gone I don't know why such happens. Please return the amount back to me.

    0 Votes
  • To
    tomtomwool Aug 14, 2016

    same happened to me, £15 deducted from my debit card account without any acknowledge, i have e mailed [email protected], please reply me back asap to let me know how do I get my money back, thank you

    -1 Votes
  • Ko
    Kourtney Connor Aug 30, 2016

    I have had the same thing happen to me. £15 has been taken out of my account from them which i didn't agree to. I would like my money put back into my account!

    0 Votes
  • Va
    varuna Sep 01, 2016

    Same happened to me, £15 deducted from my debit card account without any acknowledge.
    Please reply to me ASAP how can I get my money back.

    0 Votes
  • Al
    Alexander77 Oct 21, 2016

    I see now that the same happened to me! 15 pounds a month every month! Who can help me? I want my money back! I give nobody permission to take this money from me! Please return the money back to my account!

    0 Votes
  • Ba
    Barbarafish Nov 12, 2016

    I have had the same £15.00 taken for months now, i did phone them and they said they have no record of my account email address or Bank Account number so as far as they are concerned i dont have an account with them but they are taking money from my account i want it stopped and my money back, its pointless phoning them they deny everything I first emailed them and got the reply of We can not find an account for you please phone . I have done everything they have said and no Joy I just want this to stop

    0 Votes
  • Ch
    ChrisAstana Nov 14, 2016

    This has also happened with us - think maybe through Trainline. Will be contacting my credit card to stop further payments and see if we can claim back.
    I certainly didn't sign up knowingly to anything.

    0 Votes
  • Sa
    Sanjay Roy Nov 29, 2016

    Hi, same issue of £15 being debited on monthly basis. Need a stop on this, and a refund as I have not authorised this.

    0 Votes
  • Uk
    uk anon 123 Dec 02, 2016

    I had the same issue, I just noticed payments for the past 8 months. I called and they were very helpful and stopped the payments immediately and offered me a full refund when I requested it.

    0 Votes
  • Ir
    IrishPaddy Apr 12, 2017

    @uk anon 123 Is your name Mary? Fraudester?

    0 Votes
  • Ne
    Netty45 Dec 20, 2016

    Scam! Bought rail tickets for a visit to dublin and have been charged 15 euros a month ever since - 11 months!!! 165 euros!! As a previous post, my son passed away, hence my slipping on keeping a watch on my accounts, otherwise would have spotted it earlier. That is not their fault it went on this long before i caught it, but it is a total scam... No one signed up for a discount site that would charge money every month on their credit card - no one! People are hood-winked into thinking it was a once off discount on their current purchase. Completesave know it and we know it - so "mary" no need to leave your bull #### comments here... Shame!

    0 Votes
  • Fr
    Fraudvictim= Jan 09, 2017

    If you are a victim of this company and you are looking for some real contacts for this company then google webloyalty international, the business name. The head of the company is called Guy Chiswick and you can look up the other 3 names on their website. Their offices, of you wish to talk to these people in person to ask for your money back are at 2 Harewood Place, London W1S 1BX. Telephone is +44 207 290 1650. That's where the decision makers sit. Their call centers are at Sentinel House, Airspeed Road, Portsmouth Hampshire PO3 5RF and at 23 Route de crassier, 1263 Eysins. Their phone number is +41 22 5810900. Next time you are between Geneva and Lausanne look them up, I am sure they will be happy to answer you why they took your money without your knowledge or consent.
    Upon further research I found the two registered signatories for their Swiss company: Lise Edwige Hanhart, who lives in Nyon and Martin Lawrence David Child who also lives in Nyon. Feel free to contact them to share your feedback with them.

    1 Votes
  • Su
    Suzanne Castley Feb 04, 2017

    U didn't have my go ahead any I never gave you permission to have my bank details and I defenitly did not say u could take any money from my personal bank account .i will be taking this matter as further as I can so I am able to reserve the money you have taken with out my authority and sirtnly never gave you any permission to do so neather did I give you any of my information on .£15.00 has been taken out random dates and would like it back ..Ian discussed and disagree to any amount you thought you cud take with out my permission it is a very difficult Time in my life rite now and the effect you have added to my personal situation to my mental health now only given me no other choice but to take this matter much further as I can to have all you took from me and I am discussed by all you have done to not just me and my family but also the things I have read about you doen the same to many other innocent people like my self.how dare you .and I agree to all that complaine about your company as I am in pretty much the same situation as many other inicent person I have read about .

    0 Votes
  • Co
    CompleteSaveUK. Feb 23, 2017

    @Suzanne Castley Hello Suzanne:

    Please contact me at [email protected] so I can sort this out and resolve this matter for you.

    Kind regards,
    Mary,
    The Complete Savings team

    0 Votes
  • It
    Itsallgood... Feb 14, 2017

    Same thing happened to me, I bought a toaster and kettle from I want one of those. Com and two months later I'm having money stolen from my bank account.
    I phoned the bank who cancelled my card and refunded my money and started proceedings for fraud against the company. Thanks Barclays.

    0 Votes
  • Fo
    fozzie57 Apr 13, 2017

    I only just found out that I have been paying £15.00 since last February after visiting the 'I want one of those' website to purchase something.
    I told Complete saving that I must have been under the impression that it was a discount for that company.
    I have paperless billing for my Credit card and pay by direct debit and have just been trying to just pay off my balance so I have not used the card or checked the account as I was not expecting any transaction to be on there.
    I am shocked at how much I have paid for nothing.
    I spoke to someone at complete save and they said they will cancel and they have refunded me 3 months payments.

    0 Votes
  • Ir
    IrishPaddy Apr 16, 2017

    How come ordinary self-respecting criminals are locked up but these sleezebags are not locked up but allowed to continue with their fraudulent activities with impunity - where is the so called FCA?. ALSO WHY DON'T THE BANKS BLACKLIST THEM?

    0 Votes
  • Ro
    Robert Louis Flood Apr 29, 2017

    @IrishPaddy Exactly the same. My 70 year old wife bought a trainline ticket and somehow must have clicked a button that gave authority to 'Complete save' to deduct £15 a month. It seems that it is a trick at the end of the payment process where you think you are getting a discount from trainline, but you're actually unknowingly signing up with the tricksters. No matter what they say or how they try and justify things, the bottom line is that it is a trick. I will not buy tickets again from trainline because they are fully aware of what is going on. Indeed, exactly the same sort of thing happened through trainline with another company, perhaps a decade ago. Boycott trainline, or whichever service got you into the mess, and publicise widely that that 'Complete save' are tricksters, and trainline clearly know all about the problems we are experiencing.

    0 Votes
  • Co
    CompleteSaveUK. May 01, 2017

    @Robert Louis Flood Hello Robert: Please be assured that the terms and conditions of the Complete Savings programme are made clear on the Complete Savings sign-up page. If your wife would like details or assistance regarding her membership, she can contact me at [email protected] and I will be happy to assist her. Kind regards, Mary, Complete Savings

    0 Votes
  • Ir
    IrishPaddy May 01, 2017

    @CompleteSaveUK. SIGN UP PAGE..? How many times have we heard this from the fraudsters - one hundred thousand, five hundred thousand or five million times...? QUICKLY GO TO YOUR BANK AND ASK FOR IMMEDIATE REFUND

    2 Votes
  • Ir
    IrishPaddy Jun 23, 2017

    @Robert Louis Flood My bank Halifax were useless and came down on their side completely so I emailed the following (which may be useful to you) and got a full refund (second attempt)

    To: Complete Savings Customer Service;
    Dear Sir or Madam,

    Thank you for your email dated 5th June 2017, requesting details of my so called membership with you organisation and for which, I have sent you all details the Halifax bank has provided me with. Strange to say that you can't identify me but this does not stop your organisation from making unauthorised deductions from my bank under a name which is not the account holder's proper and legal name!

    As already stated in my email to you dated 1st June 2017, my mane is Xxxx Xxxx. I do have a middle name which happens to be Martin, as is the name your organisation used to take thirteen (13) unauthorised deductions of £15 from my account since March 2016. Please note that the Halifax account holder name is Xxxx Martin Xxxx NOT Martin Xxxx, as you suggest. My current address is; XX XXXX, Xxxxx, London Nxx xxX. My previous address was; XX XXXX, Xxxxx, London Nxx xxX where I lived at the time you took the first unauthorised deduction of £15.

    As per the link I sent you in my email to you dated 1st June 2017, it would seem that your organisation has being using unfair and underhand methods of defrauding innocent and vulnerable people

    https://www.complaintsboard.com/complaints/complete-save-fraud-c629279.html

    Misleading practices are illegal under current legislation - see consumer protection act. Your organisation's underhand dealings has caused me weeks of serious stress, time and costs spent in taking the necessary action to recover my funds and will be averred as both UNLAWFUL and VEXATIOUS.

    If your organisation can not supply me with clear and comprehensive evidence, i.e. the 6 points, requested in my email to you dated 1st June 2017; then your organisation's behaviour is a breach of the Consumer Protection From Unfair Trading Regulations 2008.

    Consequently, if your organisation does not refund me the thirteen (13) unauthorised deductions of £15 from my account since March 2016 (£195), I will initiate legal action and file reports with the appropriate authorities, including, but not limited to, Trading Standards, Office of Fair Trading, Information Commissioners Office, Advertising Standards Authority, Financial Ombudsman Service and possible court action.

    I hope that this will not be necessary and I would appreciate your due diligence in this matter.

    I look forward to hearing from you in writing.

    Yours faithfully
    Xxxx Xxxx

    The 6 points were:
    1. Proof of order by me Xxxx Xxxx
    2. Signed contract / application for membership by me Xxxx Xxxx
    3. Proof of consent by me Xxxx Xxxx
    4. Proof of delivery accepted by me Xxxx Xxxx
    5. Proof of any activity by me Xxxx Xxxx
    6. Proof of any recorded correspondence sent by you to me Xxxx Xxxx

    1 Votes
  • Up
    Upendra Sachin May 29, 2017

    Same thing happened with me on tranline app.. I did not sign up for completesavings.. they did not mention they will deduct 15 pound every month .. page did not even mention that secretly completesavings will use my train line app payment details.. fraud .. a big time scam

    0 Votes
  • Lu
    lucky11 Jun 11, 2017

    Hi from my bank accont in barclay bank i a had noticed payments fom november of L 15, i going to phone them on Monday i hope they will full refund me the payments.

    1 Votes
  • Ma
    Madstu Jul 06, 2017

    All,
    I have the same issue. I thought I was signing up for a one-off discount to get £15 pounds off my Argos order. I was moving house at the time and now that everything has settled down I realise that they have been taking £15 a month off me, for a service that I have not used. Tried to call the free phone number, but I can't get through. I'm now waiting for a reply to my email. I'm surprised that a company like Argos would promote this service. I going to write to them next and complain. I hope my money is returned.

    0 Votes
  • Ma
    Marie Reilly Jul 07, 2017

    I noticed £15 on my statement and knew nothing of this company when I contacted my credit card company they said I had paid it the previous month also. They cancelled my card and issued me with a new one, they are now dealing with this. The only thing I can think is that when i bought something from ARGOS on line it came up and said I could get a voucher off another purchase I do not remember signing up for anything and like someone else said above, I did not get any paperwork from this company saying I was now a customer. Total scammers and I will be very careful in future when buying on line. I wonder how many people they have scammed so far. I will be contacting Argos to tell them about this also as it would put me off ordering from them again.

    1 Votes
  • To
    TouristKim Jul 11, 2017

    The same thing happened to me! I have just found out they charged me twice already for the service which I am totally not aware of. I seldom do online shopping and the only time I did is to try to buy a train ticket online (finally without success) during my trip in UK. I have instructed the bank to suspend my card with immediate effect. Please stop charging me and refund me 30 pounds.

    0 Votes
  • De
    dearadhdan Jul 20, 2017

    I have just discovered this team of fraudsters have been taking £15 pound a month of me for several months now.How do I get my money back.

    0 Votes
  • Da
    DaveyDIY Jan 30, 2018

    I've been caught by this savings scheme through Trainline.
    I thought I noticed the scheme and backed out because I really don't buy train tickets very often, once or twice a year. Got my two lots of £15 back.
    Referred the matter to watchdog, BBC x-ray and Martin Lewis's money program. Needs investigation and publicity to stop them behaving like this.

    I will not be using trainline again either as can't be trusted not to have some linked [censor] like them tricking people in to signing up.

    0 Votes
  • Se
    SerenaBloom Feb 22, 2018

    Hi
    I only just noticed your company has deducted £15 a month from my debit card account since July 2015, I don't know who you are, I've never signed up for anything like that online and I would never sign up for this sort of thing for the only reason that I don't trust these sort of savings companies.
    So I want all the money that I paid for nothing back. I have notified my bank already. You owe me £495 by my calculations.
    How can I get in touch with you so we can sort this out?

    0 Votes
  • Ch
    Choi1234 Mar 13, 2018

    Same happened to me, £15 deducted from my debit card account without any acknowledge.And I didn’t use any services they provided
    Please reply to me ASAP how can I get my money back.

    0 Votes
  • Co
    CompleteSaveUK. Mar 19, 2018

    @Choi1234 Hello Choi1234:

    We will be happy to assist you but currently we cannot identify your record. Please contact us directly so that we can find your record and resolve your query. We can be reached at [email protected], 0800 389 6960, or you can contact me directly at [email protected]

    Complete Savings is an online membership programme ideal for those who shop online regularly. Complete Savings members have access to a wide range of cashback deals, including an initial cashback reward, a monthly cashback reward, discounted gift cards and 10% cashback at over 650 online stores.

    The only way to become a member is to enter your details in full on the Complete Savings sign-up page. The details required are: your name, your email address, your postal address, and your credit or debit card details for the monthly billing. It is mentioned in several places on the sign-up page that following 30 days free membership, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. To complete the sign-up process you also need to create and verify a personalised password then agree to the programme's Terms of Service.

    We hope you contact us directly soon so we can resolve your query for you.

    Kind regards,
    Mary
    The Complete Savings team

    0 Votes
  • Le
    Lei Chai Nov 15, 2018

    Same happened to me, £15 deducted from my debit card account without any acknowledge.
    Please reply to me ASAP how can I get my money back.

    0 Votes

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