The complaint has been investigated and
resolved to the customer's satisfactionResolved Complete Save — £15 a month deducted from my credit card account since august last year.
resolved to the customer's satisfaction
I am not aware of agreeing to any payments to this company. The only connection I can make is with Ryan Air and a discount voucher of £20 off the next flight booked with them.
I am very unhappy about this. I have only just spotted it.
I have contacted my card provider to stop any further payments. I want to know how to reclaim the money paid out.
The complaint has been investigated and resolved to the customer's satisfaction.
Hello Terry:
We will be happy to assist you but currently we cannot identify your record. Please contact us directly so that we can find your record and resolve your query. We can be reached at [email protected], [protected], or you can contact me directly at [email protected]
Complete Savings is an online membership programme ideal for those who shop online regularly. Complete Savings members have access to a wide range of cashback deals, including an initial cashback reward, a monthly cashback reward, discounted gift cards and 10% cashback at over 650 online stores.
The only way to become a member is to enter your details in full on the Complete Savings sign-up page. The details required are: your name, your email address (twice), your postal address, and your credit or debit card details for the monthly billing. It is mentioned in several places on the sign-up page that following 30 days free membership, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. To complete your sign-up, you must click a "Yes" button to agree to the terms and conditions of the programme. There is no other way of creating a membership but to provide your details in full and click the "YES" button on the sign-up page.
We hope you contact us directly soon so we can resolve your query for you.
Kind regards,
Mary
The Complete Savings team
Hello Ashley:
I am sorry you had difficulty reaching us by telephone. As far as I know our telephone lines are working properly. If you continue to have difficulty reaching us by telephone, please contact us via email at [email protected] or you can contact me at [email protected]
Kind regards,
Mary
Complete Savings
Hello Netty45:
I will be happy to assist you but currently I don't know who you are and so cannot find your record. If you contact me at [email protected] with your email address I should be able to find your record and resolve this matter to your satisfaction.
Kind regards,
Mary
Complete Savings