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WLY* Complete Save have been taking money fraudulently from my credit card for the last 5 months, totalling £75. I do a small amount of online shopping usually with the same four companies, but at no time have I requested to join the Complete Save savings plan. I have only just discovered this fraud, in part because I had a replacement credit card about a month ago and no longer have online access to previous statements, but also because the amount of £15 per month is a small enough amount not to raise alarm bells! I have now contacted my bank and had further payments stopped, but as a pensioner on a very low income I am furious that this amount of money has been stollen from my account. Somehow this company has got hold of my details, but I can confirm that I have never completed an application form to join this savings plan or received any emails or other documents from this company. I want my money refunded and this company investigated. Ray Lewis
Hello Mary
My reference is [protected]. I have spoken with Martin of Complete Save regarding this, but he has only refunded £45, therefore Complete Save still owe me £30. It was quite clear during our conversation that £15 had been taken from June to October amounting to £75.
Please now confirm that you will be refunding the £30 of my money that you still have.
Ray
The complaint has been investigated and resolved to the customer's satisfaction.
Took £15 out of my account without me signing up how do I get my money back ?
I just realised I been paying since 2019 ! Every month without fail ! How that’s even possible, they got all my details! Is someone got refund from them ?
Hi you’ve tried taking money from my account today, I’ve signed up for nothing so why?
i have just found out ive paid £15 a month since November 2019! i never signed up for anything. How do i get it back
you have been taking 15 a month out of my account, i have not signed up i dont know how you have my detail. ive called my bank to stop any further payments...this is fraud
Hi.
I would like the money you have taken pod back in to my account! As I did not give permission for it to be taken.
You have been taking money each month £15 which i have had no idea
I want all the money back!
I know nothing about this
Total £165
£15pm
I want back as i never signed up
For this and nor asked permission !
Hi I have just spoken to my bank and they have advanced me to contact you about money that you have taken out of my bank £15 each month since 22nd August 2020
So that is £120 so please can you pay this into my account
Kind regards
Jacqueline Baines
Jackie did you get a refund
I’m the same, the bank can’t stop it without company but they don’t reply to anything. I want all my money back taken from neZ £15 a month I’ve never used or have any idea to what it is. I use TopCashback back which is free.
Your bank should be able to put a block on the retailer from taking future payments from your account. You can call complete save on their phone number to look nto refunds.
You have too £30 out of my account u big fat slag I’m starving marving !
WHY HAVE YOU TAKING MONEY OUT OF MY ACCOUNT CXL AS SOON AS POSSIBLE THANK YOU
REGARDS
ANDREW
Has anyone had this money refunded ? Just found out this morning this has happened to me for the past year at least. Phoning the bank this morning to see how much longer it’s been going on
You have taken £ 15 from my account without me knowing about it and I do not even know what you are, so I would really like to have my £ 15 back thank you!
This company have also been taking money from my account every month since 2016! I actually only realised yesterday so contacted them immediately to find out who they were.
The customer services agent advised me that I would have signed up when purchasing something from Argos I said no I wouldn't have she then said someone else must have signed up then using my card which I pointed out to her is fraud!. I asked her to send me my signed application form and she was unable to do so.
I also asked her how they managed to get my new card details which were updated in November last year, she told me my bank would have provided them which I said was utter rubbish as I don't believe any bank in the UK would share someone's card details' with a third party?
Therefore, I have demanded a full refund of the last 4 years and have advised this "rip off" company that if they refuse, I will be seeking legal advice and taken this further.
I'm just glad I eventually realised ! I know it's taken 4 years to do so but like someone else said £15.00 is easily unnoticeable but over 4 years, that's quite a tidy sum of money these gangster's have had out of me.
Shame on Argos for getting mixed up with this company if that's even true
First off how have you not noticed this company taking money off your account as their name is totally different from other retailers? You should be checking your bank statement on a very regular basis of every 2 - 4 weeks for any unrecognized transactions. The reason why the retailer has jumped from old cards to new cards is quite simple as this retailer (along with many others such as Netflix or Amazon Prime) use a system called recurring payments. That means that the VISA system will auto update certain member ship retailers with your new bank card numbers.
Please read the below info that i often give out on here:-
Completesave and its sister mytimerewards are discount retailers. Usually for £15 per month. They are usually started by making an online payment of some kind ie PapaJohns, Trainline, Argos which asks if you want a discount. By ticking or unticking a box you get the discount but in the background will sign you up for the £15 per month. Its simple to fix. First contact your bank who can stop any other transactions to the retailer and then contact completesave via email (obtained on their website). So long as you havent used the discounts (or lwft it going for too long) then completesave can usually refund you in full. Please note it is always the previous month almost to the day when the first £15 comes off is what triggered it. So if you have seen complete save in 15May then look at your statement for the same date in Apr and you will often see the online payment that started it.
It’s seems I’m also an infortunate victims of this disgusting scheme!
I’ve never heard of this company and don’t recall singing up to any subscriptions. It’s really frightened me. I’m going to go to the bank 1st thing.
Could you please advise me in what to write in an email to “WLYcomplesavings” and do you know when they will refund my money?
Thanks in advance M
Hi there, it is very easy to sign up the completesave and not realise it till you see the 1st £15 comes off your account. As stated look at your bank statement for exactly a month prior to the date of the first seen transaction payment. Alternativly your bank can also have a look in the background on their systems to see when the completesave retailer first linked to your card by verifying the long card number. You can either email them and state that you were unaware of signing up to their company discount scheme and that you have not used the discount facility yet and that you would like a refund or you can also call them to with their phone number also visible on their website and I believe is also visible on your bank statement. I dont work for that company but I do know that they are able to refund £45 (three months worth) within a week and any remainder refunds up to two weeks after that. The company would have the exact refund timescales for you. Regards C.
I have only today discovered that this company have taken £600 from my account over the last three years without my consent. How is this legal? They're no better than pickpockets.
Hi, I had £15 taken out of my account today, I have never heard of your in my life? Can you advise where your got my bank details from and why you have talk money!? Thank you
I have been duped into this! This has to be illegal? You have taken £15 out my account and I would like it back as soon as possible and cancel this scam of a website.
They have taken £15 out of my account illegally without my consent therefore I’d like my money back and to unsubscribe, even though I didn’t subscribe ASAP please.
Regards
Andrew smith
Hi, did you get your money back ?
Hi this website has taken £15.00 out of my bank and I don’t understood why! I have never signed up let alone heard of this site and I need that money back ASAP! So a refund would be nice I’m not happy at all!
Same here, £15 was taken out of my account today and I have never signed up with this company or anything
To who it may concern I am contracting your company to try and stop a subscription that is being stolen by you company from my credit card account. This is not the first time you have been contacted about this but unfortunately this has not been resolved! Having negotiated over this starting four+ years ago I have found that your company has failed to sort the problem finally. This is one last attempt to resolve this amicably before I find a legal solution as can I’ll afford to give away £15.00 per month (£180.00 pa) plus credit card interest with no return or benefit to me. I am not condemning the service you provide but it is not suitable for me as I don’t use it as you have been informed of numerous time before. The last time this was tackled I involved credit card services who have a retain history of the case. This is a last ditch attempt to resolve this problem prior to seeking a legal resolution!
To who it concern I am contacting you once again over money taken from my credit card account without my consent. It appears that your company has seen fit to take £ 15.00 per month from my account on the 6th of each month. As this issue has reoccurred I am looking for a permanent resolution to this as I DO NOT want to subscribe £180.00pa to your organisation. Can you please rectify this problem and refund monetise removed from my account as my next step is to seek a legal resolution as I am all so paying high levels of interest on this money. I am hope that we can resolve this amicably to avoid legal expenses and inconvenience.
Yours sincerely Mr Mark Smith
What the hell! £15 taken out of my bank! I don’t even know what this website is! On the phone to the bank at the min I’m so angry! How can they do that when you haven’t signed up to anything! How do I get my refund?
Hi this website has taken £15.00 out of my bank and I don’t understood why! I have never signed up let alone heard of this site and I need that money back ASAP! So a refund would be nice 👍🏻
I don’t know what this is but can you stop trying to take my money I ain’t signed up to nothing ffs
I have had the same problem for over a year! i’m disabled and have had no financial help. when I spoke to my bank. natwest they refused to cancel.
I’m watching my money disappear. plz can I get help.
I find that hard to believe that NW can't stop any future payments. Contact them again and ask them to send you their disputes smart form which they will email you to fill in yourself to stop future payments or you can use this link (you'll need to copy and paste it) available on their own website :- https://www.supportcentre-rbs.co.uk/Searchable/1475617992/I-ve-cancelled-or-returned-the-goods-or-services-but-haven-t-received-a-refund.htm. The form is very simple. Click on either debit or credit card and then follow the instructions to stop recurring payments. Once done contact completesave for any refunds.
Hi, I have the same problem here in my account.I didn’t register, and don’t agree with your deals.refund my money!am a one parent family and u have took my money from my kids mouth for Christmas.
£15 was just deducted from my account by complete save. I have already purchased a lot of items from Debenhams online recently but I was unaware that this company was going to randomly take more money from me without any return.
Please return that money as soon as possible and remove me from your database.
The same thing i noticed 15£ out from my account i search for this company i read all about it contact my bank to stop this fraud i will call tomorrow first thing
I have also same problem I did not do anything but they took my money£15 so I call the bank and they said we need to make a case so I am making the police report very soon I’m starting to fight with this fraud case please help me if they did not return my money back
Hi since 15 November 2019 you have withdrawn 15 pounds from my account! who gave you my bank details? Return my money ! scammers!
aleksandrcambs80@mail.ru
The same thing had happened to my dad and it’s now the second month. This site is a joke!
After talking to my solicitor regarding this company taking £15 a month for a service I have not had or used, I have contacted my back to check how far back I have paid £15 a month,
I’ve been stung, informed credit cards company and police they are investigating,
We must all keep reporting these “people”
I have had the same issue £15 taken from my account for the last few months without my authorisation.
I would like a refund immediately.
I want my money I didn’t sign anything with you
CompleteSave are online discount retailers. Usually for £15 per month. They are normall started by making an online payment of some kind ie PapaJohns, Trainline, Argos (and hundreds of others) which asks if you want a discount. By ticking or unticking a box you get the discount but in the background will sign you up for the £15 per month fee. Its simple to fix. First contact your bank who can stop any future transactions to the retailer and then contact completesave via email or phone number which can be obtained on their website. Completesave can usually refund you in full. Please note it is always the previous month almost to the day when the first £15 comes off is what triggered it. So if you have seen completesave on 15May then look at your statement for the same date approx in Apr and you will often see the online payment that started it.
I haven’t registered anywhere or shopping online, I actually don’t use my card at all. God knows where they get my details from and even after I have cancelled my card for Froud guess what they still taking money from my account! This month I had to pay my broken boiler and mortgage just to tight as my wages it’s small but managed and this company still take money out and this make my day right [censored]ed up as I have nothing left for food or petrol! If I can I take it further this been happening for long time and I bet they squeezed out of me good few hundred! I’ve got all the proof than I’ve never had online shopping or registered anywhere and good lawyer who deal with all this before. I’m that angry and disappointed that this company Chosen to Froud people like me who basically try to live for little money and long hours and little amount like 15 quid [censored]ed me right up! That’s food for the whole month for me! I’ll drown them down and make them
To the best of my knowledge I have not agreed to stealing £15.00 a month from my account and want the stolen money returned to me.
If your company fail to resolve this I will forward this to court. At this time I am unemployed and can ill afford to loose this money! Yours sincerely Mr Mark Smith
Hi everyone.
If everyone reports this company to the Financial Conduct Authority there will be a better change at putting this fraudulent company out of business.
I have just discovered thatwlycomplete savings has has well been deducting Money from my account- I have only just noticed it as it was only a small amt(£15) but has been going on several months - like your latest complainant I am a pensioner & only do occasional online shopping- at no time did I authorise this company or give them my details. Pretty disgusted but seems this has been happening to a lot of folk - if this is not resolved satisfactorily I will be taking this further . Yours Ann Hansen
I am having the same problem! I have never given my details and DO NOT WANT THIS SERVICE! I expect a refund ASAP. This is disgusting!
money taken from my credit card without authorisation.
I want my money back and get full refund
I have a same problem it’s been two month they are taking 15 pound from my account. I don’t know what to do ?
Call [protected] to cancel
Hi o would like my money back you’ve been taken out my account and I would like to be removed from all association with you as I never gave you any consent or information to steal money from my account which you have been for a while