Wix
Reviews and Complaints

I have tried for months to get into my account and they circle jerk you with FAQ BS - Cannot call anyone yet the bill me $1500 / year! Since they do not have a any way to contact them I blocked any future payments to them.

Their CS is nonexistent - they need to be out of business Don't make a mistake and try to use them - poor customer service on top of the sight functionality is also poor.

A payment of £201.60 was taken from my account for my annual subscription to be renewed. I cancelled my account within the 2 week timescale due to a long overdue retirement and poor response to the site.
The site is now closed and I would like to request a refund of the above amount and any fees taken from James Richardson who assisted me with preparing the 'Soul Connection Acupuncture' site, which l believe to be £120. paid in 2 -£60 instalments, whom l have reimbursed.
I am aware that Wix.Com are an established, sincere company with a reputation for treating it's customers with respect and honesty. I therefore consider my circumstances and request to be treated justly.
Thank you

I have just wasted another night trying in vain to reach Wix’s complaints department. I had already spent over an hour trying to do this last week, maneuvering not only their chatbots and customer care workers, but also calling directly. Wix teams promised me that someone SENIOR would call me back. They never did.

I am very disappointed in Wix. Not just because of this lack of response, or the difficulty in reaching them, but because I find myself having to pay twice as much for the two websites which I spent a long time creating last year.

It should be simple and common practice that existing customers renew at the same price. However, after speaking to Wix agents, it seems I will be paying twice what I currently pay for my two websites next year. And this is after some customer care worker applied some feeble discount to try to placate me - like somehow the prospect of paying more was a great deal.

How insulting.

I find it particularly disheartening, and a rather shameful policy, to lure in clients with the promise of a good deal, only to then charge them far more the second year. Honestly, if I had not spent so much time designing those two websites, I wouldn’t even be writing them an email and I would already be knocking at the competitor’s door.

I am incredibly tired of being bounced around between all the call-centre workers, who have neither the authority nor the understanding to be able to address the issue. I no longer wish to engage with any of these people.

I have asked to escalate this issue and I was promised a call back. Where is that call?

The last customer care worker I spoke to also pointed out that I had been charged around three or four times for “Avent” or something - which I did not agree to. He told me I would be refunded on my debit card. Where is that refund?

Honestly what a disaster.

I use to love Wix because I thought the interface was very user friendly. I had built two sites in my time with Wix- however, this recent foray will be my last. I initially agreed to pay $300 for a month of Google ads for my site. For the first few days, it was great. I was getting a ton of traffic to my site, but after a week, Google cancelled my Ad and said it violated terms, even though I did not know how. After spending an entire day trying to figure out why Google was not approving my ad, I decided to just cancel it, believing that I will only pay the 48 dollars of the 300 allowance I bought.

Boy was I wrong. Not only did they try to charge me the full $300, but they also tried to charge me ANOTHER $300 for the next month, even though I couldn't even advertised. After trying to reach someone in customer service for over two hours, I finally get someone and she's obviously no help.

So I decided to do charge backs and get my money back. Never use a debit card online- there are bad companies out there that will try to take advantage of you and provide absolutely no help when you're trying to resolve an issue. Absolutely disgusting- never use Wix.

I had two websites hosted on Wix. We moved one to a self-hosted WordPress server for additional functionality. The site that was moved had been accidentally upgraded to the Ascend plan and cancelled the same day. We were charged 2x for the same website: twice for the Ascend plan and 1x for Business unlimited. (There is no record of approving the Business Unlimited plan other than the invoices even though everything else with Wix has automated email confirmations.) We opened a ticket to cancel "the subscription" and only one of the two charges for the Ascend plan was refunded.

Unfortunately our billing and IT departments did not catch the errors as we did have one active Wix site. We continued to be charged for the Business Unlimited plan for 2 years as an "Unassigned subscription". I noticed it when I went into the account to update the payment method. I contacted Wix support who refused to refund the unauthorized charges and said they can't produce evidence of the purchase authorization because they don't keep records 3 years old. I am so furious that I will go to significantly more expense to file a BBB complaint and migrate the existing site to Squarespace where we host our other site out of principle bc of their unethical business practices and poor customer service.

Last email...
Stephen Powell
10:43 AM (11 minutes ago)
to support

Dear WIX Support

Almost a month since my site was erroneously restricted and unavailable. You have apparently passed on the credit card imprint requested but still nothing. It is a mockery of how you value your customers that this is how long it has taken, and we are still unresolved. I have had to have an event with 50 people giving out samples for Three Dogs Approved that have a QR code that goes nowhere except the WIX - Not available page... Totally ridiculous response which is nigh on contempt for your customers and how valuable their websites are to them. I have now started to learn WordPress while I continue to wait, after a decade of loyal and devoted WIX usage on many sites, this service is so bad it is a travesty. The wide variety of customer service response comments has suggested that you "understand" my frustration but the actions do not back that up. I am so painfully disappointed a once wonderful brand has done so badly on this occasion. I wanted to escalate this complaint but you don't have a mechanism for that, I wanted to get an adequate response to my needs but also not yet. I am dented enough to tell everyone who asks website design to just say NOT WIX. Great design usage but APPALLING customer service. I invite anyone to adequately respond or get an email from anyone who cares how bad this experience has been. I will not hold my breath for either. I need an outlet for this appropriate frustration. I will find it eventually. Regards a once die-hard fan

Mr Stephen "Wasting his breath" Powell

I run a small online antiques shop called Bagatelle LLC, and I've been using Wix.com for about 5 years now. I use their "wix payment method" to receive payment via credit card, and it's always been a pretty smooth process. However, I recently had a really frustrating experience with Wix that I feel like I need to share.

On May 26th, 2023, I made a sale for $8500 plus tax, paid by American Express. Everything seemed fine at first, but soon after the payment was made, I received an email from Wix saying that I needed to update my bank information. This was really confusing to me, because my bank information hadn't changed in 5 years. But I figured it was just a mistake, so I called Wix to try to sort it out.

That's when the real nightmare began. I spent hours on the phone with different Wix representatives, trying to upload documents and update my bank information. Every time I thought I had it sorted out, my documents would be rejected for no apparent reason. The Wix representatives were completely unhelpful, and they refused to give me any contact information for the department that was supposed to be handling my payment authentication. It was incredibly frustrating, and I felt like I was getting nowhere.

To make matters worse, I couldn't get my money from the sale, and Wix was unable to reimburse my client. I was losing a lot of money, and my company's reputation was taking a hit because of Wix's incompetence. I asked Wix when the reimbursement would be done, but no one was able to give me a straight answer. A supervisor was supposed to call me back, but that never happened.

Overall, I'm really disappointed with Wix. I've been a loyal customer for 5 years, and this is how they treat me? It's unacceptable. I would caution anyone who is thinking about using Wix to think twice. Their payment system is a mess, and their customer service is terrible. I hope that Wix will take steps to improve their service in the future, but until then, I'll be looking for a new website host.

Yo, have you ever used Wix for your website or online store? Well, let me tell you, they ain't all sunshine and rainbows. My experience with their ecommerce premium features was a total nightmare. They kept billing my credit card without my consent, and when I tried to get a refund, their customer service was straight up trash.

I mean, they're supposed to offer a 14-day money back guarantee, but they didn't honor that at all. So, I had to take matters into my own hands and contact a lawyer in California (where Wix is based). After looking at the site and the billing layout, my lawyer found out that Wix was breaking the law.

According to the Automatic Renewal Law of California, it's illegal for companies like Wix to not present their automatic-renewal offer terms in a clear and conspicuous manner before the subscription. And it's also illegal for them to charge you for an automatic renewal or continuous service without first getting your affirmative consent to the agreement containing the automatic-renewal offer terms.

Wix was breaking both of these laws, and my lawyer advised me to contact the Federal Trade Commission (FTC) and file an official complaint. And if that didn't work, I could pursue legal action.

So, if you're using Wix, be careful. Keep an eye on your billing activity and report any unauthorized charges to your bank and the FTC. And if you need to, get yourself a lawyer. Don't let Wix get away with illegally billing your account.

So, I've been using Wix for a while now and I gotta say, it's been pretty smooth sailing. I mean, I never had any problems with my account or anything like that. But then, out of nowhere, I started getting calls from people at Wix trying to sell me their services. I guess they have this social platform thing where you can sell and sponsor ads and stuff. Anyway, they were always telling me how great my website looked and how well I was doing. And honestly, I was pretty proud of it too.

But then, things took a turn. I was hosting a fundraiser for a friend who has breast cancer and is pregnant with her third child. I was doing something nice, you know? And then, all of a sudden, I get an email saying that my account has been frozen due to unusual activity. I mean, I get it, safety first and all that. But instead of calling me to verify the orders, they just send me an email saying that I won't receive my payouts. MY CUSTOMERS' PAYMENTS. They'll still accept payments on my site, but they won't give me the money.

So, in order to verify my account and get my money, which is actually proceeds for this family, I have to do a bunch of things. Privacy policy, terms and conditions, shipping and return policies, my physical address, contact info, all names, upload docs, literally everything. And that's fine, I guess. But why wasn't all of that mandatory before I started selling online? Before any payments were made, that should have been a requirement. But now, all of a sudden, since I had high sales, my account won't release funds to my bank.

Now, here we are. My TAT is 10-15 biz days. Now what? This family needs their raised donations. My customers want their shirts that I can't order because I don't have the thousands of dollars just laying around to order them. And now my name, my business, and my livelihood are on the line. It's a mess.

Days later, the issue still isn't resolved. And I can't even reach anyone! There's no customer service phone number to call or anything. It's just ridiculous.

So, I'm sorry to say that I can't recommend Wix anymore. Their customer service is just not up to par. It's unethical and appalling. And I'll definitely be switching to a different platform. And I'll be sure to let everyone know that Wix is not the place to do business with.

I gotta say, I ain't too pleased with Wix.com. I've been trying to get my SEO game on point for a hot minute now, and even after shelling out for their premium account, I still can't seem to get found on Google or any other search engine. It's starting to feel like a straight-up conspiracy, you know what I'm saying? Like, maybe Wix.com ain't as up-to-date as they like to brag about.

I mean, when you pay for something, you expect to get what you paid for, right? And I gotta tell you, I've got other sites I use for free that give me way better service than Wix.com. The SEO editor is supposed to be one of the most important features, because if you can't get found on Google, what's the point of even having a website? And yet, here I am, still struggling to get my site noticed.

It's really starting to hurt my business, too. If people can't find me online, even after I've published my site on Wix.com and paid for their premium service, then what's the point? I'm running out of patience, to be honest. This whole thing has been a major headache, and it's not getting any better.

To make matters worse, I was pretty ticked off when I found out that the price I was charged for my premium plan was actually $10 more than what was advertised. When I contacted Wix.com about it, they told me that the advertised price was for their yearly plan, not the monthly one I had signed up for. I'm glad I didn't commit to a whole year with these guys, because I can't imagine dealing with this mess for that long.

The whole system is just clunky and slow, with lots of interruptions. I've spent way too much time trying to get the SEO editor to work for me, and it's still not doing what it's supposed to. It's ridiculous that this should be such a struggle. I mean, why am I paying for a website that can't even get me found on Google?

The longer it takes for me to get noticed by search engines, the more it feels like Wix.com just isn't up to snuff. They can brag all they want about how great they are, but if they can't deliver on their promises, what's the point? It's a real shame, because I had high hopes for this platform. But between the lackluster service and the shady pricing, I'm starting to think I made a mistake.

My site looks pretty good, but I've had some issues with the mobile version and the newsletter sign up feature. It's been a real pain in the butt to use Wix.com to create my site. The biggest problem is that my site won't load on Safari on mobile devices, especially iPhones. A bunch of customers have told me that they can't load our site and they're all trying to load it on their phone. I put in a trouble ticket on March 5, 2015, and as of May 13, 2015, the issue still hasn't been fixed. All the service reps have acted like this is a problem specific to my site and even my mobile service provider, but it definitely isn't. I've spent a ton of time on the phone with Wix.com and haven't gotten anywhere. I even spent an hour on the phone with AT&T because Wix.com tried to blame the issue on them, even though customers with Sprint and Verizon were having the same issues. After my last call to Wix.com, they escalated my ticket to a "Development Team". It's been 3 weeks and I still haven't heard anything other than they don't know when it will be fixed and they can't give me any expectation at all when they might have a better answer.

The thing that really worries me is that I found a thread on the Wix.com support pages that shows that this particular problem has existed since at least September of 2014. You can check it out here if you want... https://www.wix.com/support/html5/ugc/4ce2d93b-c20f-4c15-921e-206ad9f63ff5/ec14e3b4-8c7b-43ba-b94e-cccff973c4b2. It seems like Wix.com either doesn't want to fix this issue or they can't fix it. Neither of those options are acceptable if you have any potential customers that own an iPhone.

It looks like I'm going to have to recreate my site somewhere else, which is going to be a huge waste of time that I don't have. I'm really disappointed with Wix.com and I wouldn't recommend it to anyone. While the charges to use their tools and hosting are generally reasonable, you probably won't be compensated for the time it will take to recreate your site somewhere else when the very basic functionality of your site cannot be provided as promised.

The first thing that caught my eye about Wix was its sleek and modern look. It seemed like a good option for someone looking to sell a small number of products, but unfortunately, that's where the positives end. Once you set up a store, you're stuck with it. There's no way to bulk upload or download products, which is a major issue for businesses with more than a few items.

Despite Wix's claims to be suitable for businesses of all sizes, it's clear that this platform is not scalable. If you sell products that customers might want to order in quantities greater than ten, you're out of luck. And forget about trying to access your order history or make any changes to your store's design on a mobile device - it's just not possible.

To make matters worse, Wix's pricing structure is anything but clear. You'll be hit with fees left and right, and there's no way to know how much you'll end up paying until it's too late. And if you do decide to leave Wix for a more scalable platform, be prepared to spend a fortune.

Overall, I would not recommend Wix to anyone looking to start or grow a business. The platform simply isn't equipped to handle anything beyond a few products and a handful of orders per year. Don't make the same mistake I did - do your research and choose a platform that can actually help your business succeed.

I just read the ad for Wix and let me tell you, it's not all it's cracked up to be. I've been in the website game for a while now, using Microsoft front page, Dreamweaver, and RapidWeaver. These template companies are just trying to make a quick buck off of people who think they can get a cheap website. But the truth is, if you want your site to actually be seen by people and engage users, you're going to have to spend a lot of time learning organic SEO. And that's where Wix and companies like them come in - they want you to buy their templates and then pay for SEO services when you realize no one is visiting your site.

But here's the thing - after you stop paying for those services, your site will drop in search results. I've rebuilt sites from Wix and other similar platforms, and let me tell you, they don't hold up. WordPress, on the other hand, is the way to go if you want a site that's SEO-friendly and mobile-friendly. But it's not easy - you have to put in a lot of time and effort to learn how to use it properly.

I recently came across a Wix ad on Facebook that was bragging about how great their sites are for SEO. But when I ran some basic Google tests, I found that the site speed was below 50 on mobile and there was little to no SEO built in. It's frustrating to see companies like this misleading consumers and wasting their time and money.

So if you're just looking to build a personal website that doesn't need to generate business or income, then maybe Wix is an option. But if you want a site that's actually going to work for you, then you're going to have to put in the time and effort to learn how to use WordPress properly. And don't believe everything you read in company ads - do your own research and make an informed decision.

I would strongly advise against using Wix for your website needs. In my experience, they are one of the worst providers out there. The Wix team seems to be constantly engaging in false advertising, promising beautiful and functional websites that simply don't deliver.

The websites themselves are incredibly slow, and even when you only have a few elements on a page, they can be virtually unusable. The images that are sent to social media are tiny and uninteresting, and there are countless bugs and issues that make using Wix a frustrating experience.

To make matters worse, the support team at Wix is virtually useless. They offer no real solutions to problems, and their only advice seems to be to clear your cache and restart your browser. This is hardly a helpful response, and it's certainly not something you should have to tell your clients in order for them to access your website.

It's also worth noting that while Wix may offer a low price for initial website creation, everything else is incredibly expensive. This is a dishonest and unscrupulous business practice, and it's just another reason why I would strongly recommend avoiding Wix at all costs.

In short, if you're looking for a reliable and functional website provider, Wix is not the way to go. Their advertising is misleading, their websites are slow and buggy, and their support team is virtually useless. Save yourself the headache and look elsewhere for your website needs.

Hey, has anyone else had issues with getting paid by Wix for their online sales? I sold something for just over ?2000 on December 15th and got an email from Wix on the 16th asking for some verification items. They said it could take up to seven days to process, so I sent the items the next day. But a week went by and I heard nothing from them. I tried chatting with their helpline people, but they didn't seem to be able to help.

Then, my bank account went into the red for the first time in 40 years because Wix froze my payment. They didn't communicate with me at all, and I felt really embarrassed and frustrated. I tried chatting with them again, and they said they would mark my case as urgent. But later that day, I got an email from 'Justin' at Wix asking for the same information again. I was so angry that I managed to get a telephone call with someone from Wix in America.

After ranting for 20 minutes, I was passed to a supervisor who said they had all the paperwork they needed from me and that he would send an email to Justin to sort it out. I asked for a confirmation email, but I never got one. It's been really stressful because I can't make any sales until this is sorted out. I've had to use my savings to pay my bills, but my bank account is still frozen.

I'm starting to wonder if Wix is having financial trouble because their customer service has been so bad. They haven't sent me a single email despite me sending them five. They did say I could keep taking money from my sales, but I don't trust them anymore. I'm shutting down the online payment part of my website because I can't afford to lose any more money. Be careful with Wix, something's not right.

I've been using wix for like over 3 years now and it's been pretty good. I mean, the customer support was great and they kept adding more and more features and apps which was pretty cool. I even told my friends about it.

But like, things started to go downhill about a year ago. I noticed more glitches and the customer/tech support wasn't as good as it used to be. And now, it's like at an all-time low. I can't even find where to submit a ticket anymore. I had to go to their facebook page and even then, it took forever to get a response.

One problem I've had for years is that all the elements I place on a box or strip "sticks". Like, if I click on the box only and delete it, everything on top of it deletes even if I didn't click on it. I tried to get help with this, but wix always says they're not having any problems with it or they just send me a generic message that doesn't even help. And now, the mobile editor is super glitchy. It freezes after one or two moves and the elements move around on their own. It's so frustrating.

I tried to reach out to tech/customer support, but I couldn't find the contact section to send a ticket to support. So, I went to facebook and followed the instructions. But, I had to wait a whole week for a response and when I finally got one, it was just another cut & paste message. Like, they didn't even read my message carefully. I replied and explained this, but it's been another week and I'm still waiting.

I checked my analytics and a lot of my visitors come from cell phones, so it's really important that my website works well on mobile. But, it seems like wix doesn't care anymore. I guess they made a lot of money last year, so they don't feel the need to provide quality care or control. But, luckily, there are other web hosts out there that I can use. I just hate that I spent so much time on this website and now I have to start over.

I signed up for a free trial with a $15 a month fee. They then charged me over $170. I had not noticed because it came through PayPal. Today I got a notification from my bank that Wix pulled out over $340. I NEVER authorized that. When I tried to cancel I got an answer saying they will NOT offer refunds because I was not in a 14 day trial period. I never even used the service. Nor did I receive a bill saying they were DOUBLING. Please help me!

Hello I am a new company just starting my website with WIX, I have had several customers since starting my site however, I had them pay outside of WIX because I didn't have the payments system set yet. Well I took a leap and had them pay through WIX payment on May 31, 2023. Here it is June 5, 2023 and I'm still in a verification status. I received an email from WIX on May 31st stating that my funds were "on hold due to unusual activity" and to provide additional documents. I contacted them via phone and was told to send the requested documents so that they could prove whom I was. I sent the requested docs on May 31st and later received and email stating "Your request regarding “RE: Provide documents to keep receiving payouts for https://www.masterplanoccasions.com/” is in the queue.

One of our Experts will respond to your request via email. Please note that email responses can take over 24 hours.".

Later that evening I received another email from a different rep stating that



(Wix Support)

May 31, 2023 9:56 PM (UTC-04:00)

Hello there L********

Thank you for getting back to Wix Customer Care and providing us this information!

I have forwarded it to our Verification Team for further review. Â

Please, stay assured that we do everything we can in order to expedite it for you, and once we receive an update about your case, we will email you at [protected]@gmail.com.Â

Thank you for your continued cooperation throughout this process!

Please, feel free to let us know if any additional questions occur, and we will gladly assist you.

Have a great day!

Kind Regards,

J***

Wix Customer Care “

On June 2nd, I responded back stating that I wanted an update on my verification and that funds are being held from my vendors who did that job with me.

On June 4th, I received another email from a yet again different rep stating that

"e*****(Wix Support)

June 4, 2023 3:27 AM (UTC-04:00)

Hi there

This is E**** from Payments by WIX teamÂ

Thanks for reaching out to our Wix Customer Care Team.Â

We appreciate all your patience and the effort during the verification process of your account. Our advance team needs extra time to complete the verification process and verify your wix payments account. They are making the last steps on this verification. Once we have a proper update of your account, we will let you know as soon as possible via email.

If you have more questions, you can contact us back and we will email you as soon as possible. Â Thanks for being part of the Wix family and I hope you have a wonderful day.

E***

.

Customer Care Payments by Wix Expert"

June 4th, I yet again respond and ask what stage of the process that they were in.

On June 5th, yet again new email and new rep...

"S*** (Wix Support)

June 5, 2023 8:56 AM (UTC-04:00)

Hello L*****!

S*** here with Wix Payments, I hope this email finds you well.Â

I completely understand how frustrating this process can be, especially when we're at the point of waiting for our compliance team to review your case. We can absolutely give you a call to go over everything. You can either submit a request for an immediate callback HERE when you're ready, or respond to this email with your time zone, preferred phone number, and a date/one hour time frame to schedule a callback.Â

We look forward to hearing from you! Have an amazing day!Â

Skye | Payments by Wix Expert"

And again, I respond for an update I also call and was on hold for 30mins and never got a call back.

The trend seems to be ALL emails and nothing being resolved.

I canceled my WIX account at least 6 times. It was tricky. WIX disables all the buttons except the upgrade account buttons all but 2 days a month I found. I thought it was me...so logged in on 5 different devices and e different networks only to discover WIX's website has errors that prodit them...lol. How clever. So, almost 2 years after cancelling my account? Still getting billed. Worse? Their response to my 2nd email in a year...telling them I cancelled and had my bank block them was to go around that and get my new debit card number instead of my checking account number I signed up under.

3 weeks ago, my client paid an invoice. WIX took their fees immediately but refused to release my funds. Due to the late payment, I have lost my contractor and am being forced to close my accounts. I renewed my account in January 2023 and am being refused a refund for the remaining 8 months left in the contract. It's absurd. This is the worst experience of my life. Nobody in customer service ever helps! They state that they will send my issue to the correct department but denied me the ability to speak to someone who could fix the issue.