Horrible. Slow, inability to make simplistic changes to website, tons of upcharging to do anything of use. Basically, garbage company; garbage product. This is a pathetic company worthy of being shut down for its terrible service - of course there is no 'customer service' contact of any kind available either. Just like other dirtbag companies (AT&T, Comcast, Verizon, and so forth) this dirtbag company does not provide any 'real' support contact information whatsoever. WIX is a good example of the worst kind of business practice.
Oh my god!!!
Wix.com have no idea how to communicate with the public or with their paying clients with websites.
Everytime I try to contact customer services or tech support they keep coming back to me with unhelpful replies and my problem is never resolved, rather they keep sending me emails to troubleshoot which doesn't work, when the problem is technical issues on their end and NOT on my end. This has happened before, I was put through an hour remote assist troubleshooting only to be told after an hour that the actual technical problem was with Wixcom and the troubleshooting wix.com did for an hour on my machine was a complete waste of my time.
Wix.com you really need to sort this out!!!
I've been a Wix Customer for over 3 years. At first they provided OK customer service by answering their telephones. Now they don't. I have two websites with them they our company uses on a regular basis for inputting client records, forms and more. We are a Lead Generation business with several clients.
The websites are paid in full for the whole year. A day ago, I tried to log into the account and G-Suite emails and could not. Only to learn after several emails that I was purposely locked out of the account by a Wix Administrator. They told me I owed them $325.00 for late fees.
LATE FEES? Whose ever heard of that for a prepaid account that they've been paid in full for. I asked for an explanation and they won't email me or call me after several attempts. I don't know what is going on with that company but it's pretty fowl.
Our livelihoods count on our websites. I think they are trying to sabotage and discriminate against us. Why would they lock us out of our account and not notify us.
It's illegal and were suing them for everyday we loose work!
DON'T USE WIX. THERE ARE BETTER COMPANIES WITH BETTER SERVICE! COMPANIES LIKE THIS WILL ULTIMATELY FALL!
Bad software and always lagging. Worse is after we proceed to terminate its service - they continue to charge our credit card, in which after that we had to proceed to ask for the refund. And then they still proceeded to charge us a SECOND time. I don't recommend to use Wix, its not so great of the software, especially if you are going e-commerce, i can't understand how anyone can live with their sluggish platform. For your information, they did refund us but I still lost money due to exchange rate or bank charges - its ridiculous! Bad experience. This should not happen as once termination is submitted no charging should ever take place again, even more so that they store our credit card info. It is lucky that I check my statement bills to identify this problem else we would never known this had occurred and wix would have simply pocketed our money without our knowledge.
Wix made an unauthorized payment from my debit card. I am shocked at this. I did not have my Wix plan on auto-renew, but the company renewed regardless. The company also gave me NO notification of any kind of the unauthorized payment. I am trying to get a refund, but we will see!
I tried to contact Wix by phone; their 415 area code phone number (San Francisco) is disconnected!! I am still trying to get through on their 800 number. I write their support department, but have yet to receive the customer service support I deserve in getting this resolved, and refunding my money.
Beware of using Wix. There are now many, many complaints about Wix taking money from customers without their consent. It would appear Wix is failing as a company, and getting desperate to stay afloat by cheating their customers.
Tech support downloaded remote assist on my PC last night (17/10/2017), someone called Jorge a tech support rep downloaded a software so he could get access to my PC, and he used this to fish around on my PC looking for personal details like IDs and bank statements account details to steal money from all my bank accounts. I feel very angry. I have contacted customer support and tried to find someone in the management team but no one replied to my emails when I tried to expose Jorge to the company. There has been no reply from Jorge either when I accused him of stealing my private information and accused him of going through my personal stuff on my PC. Letters and banks details including private information has been moved around by Jorge as he dishonestly used an excuse to help with tech issues relating to their end and not problems with my PC. Wix.com have criminals working in Tech support who steal information from their customers and money from their bank.
The complaint has been investigated and resolved to the customer's satisfaction.
I have purchased my website from you as well as two email address, and I am being charged for them, however, when I send, or someone else sends an email to me at the .com email addresses I have PAID for, it returns saying " email address does not exist." What is UP?
Please correct ASAP.
And why is the so many negative, and very few positive comments on the web regarding WIX, especially your customer service???
This company set us up a website through Go Daddy, they had us up for a year, and when it came time for year-end payment they took the money out of my account, yet my website was shut down. This caused me many problems. I tried to contact them person to person, that is impossible with them. They run you around, and send you through a maze of deception. No one will talk with you. I wrote them on FB and it was the same thing. They stole my money with no regards or concern at all. They truly care less. There is no place for a business like this, stealing is truly what the do. If you are looking to WIX to help you with a website you better stop know and save yourself the trouble of being ripped off from a terrible business.
WIX has no real time customer support. That means you have to try and work through emails, facebook or twitter and the response time is in hours or days not minutes. If you have a business this could be fatal. You can not call, I repeat you can not speak to a person, or even do a live chat. The phone number will direct you to the help page on the website. This puts there customer service in the dinosaur age.
After years of being a premium customer, my website disappeared. I have spent the most frustrating three days trying to get my website back up but no luck and no help from WIX. This happened while my work was in a gallery show and 2 videos in international shows. All press/ information lists my website but no one can access it. Sick over the whole thing and really hating this company now.
Since before november, I have been trying to contact a human at wix to assist with an issue. My website, although paid for a three year period, has not worked since befor enovember. Every time I call the message voice says that due to "higher than expected" calls, they are unable to "process any additional calls". It goes on to tell me to call back on another business day. You can never get through!!!
I have sent numerous e-mails to the supposed support people, and never once have I received even a notice that my e-mail has been read, and I certainly don't get an answer.
Today I sent an e-mail to the billing department... Hoping maybe they will forward it on.
At this point, wix.com sucks and I would not recommend it to anyone. I can't get through to anyone to even be able to cancel my subscription and take my website elsewhere!
At this point, I want a response to my problem. I want my website to work, and I want a refund for the months that my website has not been available. My next step will be to sue.
I'm losing my money because of these clowns! No matter what you do just don't you ever deal with Wix! You will get nothing but headache with these guys.
I've made a website here and one day it just crashed! Contacted customer service and they said that I need to upgrade it to make it work. And guess what? They said that I have to pay for it! All the upgrades are not free and you'll need to pay for everything to keep your site alive.
The worst company I've ever had business with!
Wix hosts this rip-off site http://www.royalcannabisdispensary.com/. They get you to send Western Union and have someone pick it up in Florida or any Western Union but they never send what you ordered. WIX and WesternUnion is complicit in the theft by allowing them to continue after they were warned by myself of the RIP OFF
Email is associated with ~8, 809, 347 domains
is associated with ~2 domains
Registrant Org Michael Ngueyen is associated with ~1 other domains
Registrar NETWORK SOLUTIONS, LLC.
Registrar Status clientTransferProhibited
Dates Created on 2015-09-21 - Expires on 2016-09-21 - Updated on 2015-09-21
Name Server(s) NS4.WIXDNS.NET (has 1, 599, 062 domains)
NS5.WIXDNS.NET (has 1, 599, 062 domains)
IP Address 22.214.171.124 - 969, 775 other sites hosted on this server
IP Location United States - Virginia - Ashburn - Amazon Technologies Inc.
ASN United States AS14618 AMAZON-AES - Amazon.com, Inc., US (registered Nov 04, 2005)
Domain Status Registered And Active Website
Whois History 9 records have been archived since 2015-09-21
IP History 15 changes on 11 unique IP addresses over 1 years
Registrar History 1 registrar
Hosting History 1 change on 2 unique name servers over 1 year
Whois Server whois.networksolutions.com
Website Title Buy Marijuana Online | Cannabis oil for sale, Buy Weed Onli
Response Code 200
SEO Score 0%
Whois Record ( last updated on 2016-07-08 )
Domain Name: royalcannabisdispensary.com
Registry Domain ID: [protected]_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.networksolutions.com
Registrar URL: http://www.networksolutions.com/en_US/
Updated Date: 2015-09-21T16:47:21Z
Creation Date: 2015-09-21T16:47:21Z
Registrar Registration Expiration Date: 2016-09-21T16:47:21Z
Registrar: NETWORK SOLUTIONS, LLC.
Registrar IANA ID: 2
Registrar Abuse Contact Email:
Registrar Abuse Contact Phone: +1.[protected]
Domain Status: clientTransferProhibited http://icann.org/epp#clientTransferProhibited
Registry Registrant ID:
Registrant Name: Michael Ngueyen
Registrant Street: Yaounde
Registrant City: Yaounde
Registrant Postal Code: 00237
Registrant Country: CM
Registrant Phone: +237.[protected]
Registrant Phone Ext.:
Registrant Fax Ext.:
Registry Admin ID:
Admin Name: Michael Ngueyen
Admin Street: Yaounde
Admin City: Yaounde
Admin Postal Code: 00237
Admin Country: CM
Admin Phone: +237.[protected]
Admin Phone Ext.:
Admin Fax Ext.:
Registry Tech ID:
Tech Name: Michael Ngueyen
Tech Street: Yaounde
Tech City: Yaounde
Tech Postal Code: 00237
Tech Country: CM
Tech Phone: +237.[protected]
Tech Phone Ext.:
Tech Fax Ext.:
Name Server: ns5.wixdns.net
Name Server: ns4.wixdns.net
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
Ripped off for the following!!!
Thanks for contacting us regarding our medical marijuana, We have confirmed your order:
Bubba Kush x 1 oz -- $260 (USD)
SHIPPING - - $35 (USD)
TOTAL - $295(USD)
Please ignore this email if you are a cop, or affiliated to any legal authority. By accepting to do business with us, you directly agree not to be a cop or affiliated to any legal authority. We are not cops or anything affiliated to any legal authority and we do not work with the cops or any members in the Justice system.
What’s left now is the payment confirmation before we can proceed with packaging and shipping.
We ship in top discrete packaging, using smell proof bags which are airtight, so it can't be scent detected by canine (dogs) or electronic sniffers.
We got a well trained team of professionals who are perfect in the task of discrete packaging and delivery.
We do 2 days shipment and express next day delivery in the whole of U.S, U.K, Europe, Asia, Australia, etc. We ship via USPS to home address or PO Box, as we have been doing business with them for long and they are fast, safe and reliable. Since we supply to most of the workers there, we are guaranteed of a 100% success.
We choose to use wiring because it is as well anonymous and untraceable as we have designated men/women on ground for such transactions. Thus you are to make payment via Money gram to money gram, as it is the best payment method you could use with us for quick procession. You can make the payment at any Money gram location in your area, we have picked out the closest money gram's in your area, which you will find bellow. You can also make the payment online at www.moneygram.com . Remember this is a 100% discreet delivery.
CVS - #429
Western Union Payment Address
We have two stores at the moment one in Florida and the other in California. You shall be making the payment to our financial branch at Fl. Since we have some one who works there and this will help us to immediately activated your delivery. Please fill in the receivers names at Western union in the order giving below.
Danielle V. Gruenewald
Confirm Shipping Address
NB: All information regarding payment or you order will be given to you directly on our official email.
Once payment is made please get back to us with the necessary details for confirmation, including a snap short of the receipt put in the attachment. we shall package immediately then do delivery registration and a tracking code given you so that you can track your parcel while on transit. Please feel free to call us if you have any questions regarding your order.
Royal Cannabis Dispensary
I made a webpage via Wix and everything was working fine. But one day when I wanted to enter my webpage there was no access! Would like to mention that this page was a part of my business so it was very important to me.
I immediately contacted Wix customer service and explained that I was not able to enter my website and asked them to check what was going on. They did nothing and said that my email was invalid!
I used this service for two years and there never was a problem with my email! I told them how important that page was and they just did not care and said "Email is invalid"! These people are terrible, there is zero customer support and I'm so disgusted with Wix!!!
Beware of wix selling & false advertising practices:
When you subscribe to their yearly unlimited premium plan, their website says that you get 2 free premium apps which are site booster and form builder.
I only used the site booster and I was just charged a total of $9.90 for 2 months of service ($4.95 monthly service charge).
Nowhere in their advertisement says that there will be a monthly charge at all for the service and that is why it says you get it for free with your subscription.
This is clearly, false advertisement!
As of now I have cancelled my subscription for the site booster so I won't get charge again.
When I called customer service about this was told that you only get a credit for the first month of service. Again, nowhere that is mentioned.
They issued me a credit for this charge.
I wished that I haven't paid in full up front as is required for the year for the yearly subscription for their service.
As of now is "wasted" money since I can not get a refund for it and is paid until it expires for the yearly service.
As of now I am looking for another company to design my website with and won't be using wix anymore.
I also haven't finished designing my website completely yet.
I paid to www.wix.com and the team made the worst website ever. After some time I emailed the team and wanted to get some details, because the website didn’t work properly. But the team kept silence within couple of days, but afterwards they responded and the answer was completely useless and didn’t provide any solution or help. It was the worst services, which I have ever got before. Be caution with them.
Having recently bought a plan from wix, which included a free domain name, they automatically sent me an email inviting me to buy one - instead of telling me that i could have had a free one instead.
I bought the name thinking that is what I should do, only to find that I could have had it for free as part of their package - now they will not refund me - saying i bought it prior to their package - however, I did not and I believe this is a marketing play to get more money out of people.
If this is not rectified, I would like to know how you cancel your package etc with them - are their terms and conditions under internet buying?
Last year, I purchased a website from wix.com for a project involving a motel that I was working for. After I left the property the owner said that he wouldn't need the website anymore and went behind my back to get a copy of the completed site from wix.com. When I reported the copyright infringement to wix.com, they absolutely ignore it. Beware of how wix.com operates and be informed that these guys do not accept ssl certificates.
I sent in an email request for
Employment to babes west inc. No one ever got back to me.
Then I got an email from someone
Named lori smith saying they had called me numerous times and I have not
Returned their calls. That is an out and out lie!
Nobody has ever called me from this
I check my caller id every day and
Not one call came from her or this company or anyone else involved with this
Place, and no one at my home has taken a call from them or anyone involved with
This place. So they are liars.