I have been trying to get this problem resolved since 2nd September and all I have had is the wrong advice and hear crickets as I wait
Started with Nef, who gave me wrong information and caused problems with google search. I then tried facebook messenger who said it was a Simple Fix but when I asked how I never heard from them again… and finally Amanda… 7 September and claimed she couldn't find missing images ??? read the emails… no images missing just out of place… she said she was trying to help and I sent her info on how it should be…13 Sept… nothing since …
Now, almost 2 weeks for a Simple fix….
Some of the correspondence I have received and sent
My site wont line up with mobi view. It is fine on https://stormwriter.weebly.com/ but on stormwriter.net is does not line up as it should. Pictures and utube in the wrong places Novels 1 ... Bimat pic should not be there but on the Bimat section. Same2
Yahoo
Hi Robert
The first thing I'm noticing is that you're using an old outdated theme which is no longer supported. And it requires you customize your own mobile theme which is more of a hassle and doesn't help improve your overall google ranking and SEO does like a standard responsive theme. We recommend you update your theme to any of our current themes available in the theme gallery, this will create a responsive site that will translate onto mobile, you can then adjust the desktop version and toggle back and forth between the mobile view and desktop view to make sure everything translates onto mobile well.
The first step though in resolving this would be to update the theme and go from there. We can help adjust or advice what needs to be done to perfect any alignment issues on mobile.
Nef - Weebly Customer Success
To:
Weebly Customer Succes
4 Sep at 10:29
Hi
I changed the theme but nothing has changed. It is still incorrect on the mobile view, same as before. Bimat is still in the wrong place although it looks fine on the desktop view
regards
Rob
---------------------------------
Sept 7 Facebook mssge
Hi Team I hope you can help, I have tried you support but they take days to answer and give me wrong advice. Ok when zenden desk contact but I tried they and they sent me to other one The mobile view on my websit page 1 does not match the desktop view and is incorrect. The images for Bimat appear underneath Siam Storm and the images for protector appear above the Bimat text. (See desktop) I have tried to move them with dividers etc but that didnt work Support told me to change Theme which I did but not only did that not work it got me validation warnings from google, the advice support gave me told me to get the column block app which I did, This did not work so I went back to old theme and change mobile theme. This seems to have worked with one problem but not my original problem/ Support said it was difficult to fix but they would try The last time I had a problem with misalignment, Joshua B fixed it in next to no to time/ Can you take a look and either fix the problem or tell me what to do. Reported problem 2 Sept and no fix in sight. ref:_00DE0Y7ru._5000L1MOf9u:ref Thanks. Rob
SEP 8, 2019, 12:33 A
Thanks, Robert. Apologies for my delay. It looks like you responded after I left for the weekend. Nailing down the column alignment can be tricky (at first) but once you get the hang of how the columns and content fit on your page it is relatively easy to fix. Is it this content that is out of order?
Robert
How do I fix this? Please keep it simple as I arent good with technology...Thanks
____________________
Hey Robert,
I'm doing what i can to get this fixed for you.
What order do you want the bitmap and video to appear? Which one do you want to be first and then which one below?
Thanks for your patience!
Amanda - Weebly Customer Success
Live Chat: weebly.com/app/help
Weebly Hours of operation: 6am-6pm PST M-F | 8am-5pm Sat/Sun
--------------- Original Message ---------------
From: robert webster [[protected]@yahoo.com]
Sent: 9/12/2019 1:23 PM
To: [protected]@help-messaging.squareup.com
Subject: Re: RE:
Hello Amanda
Have the others given up?
There are no images missing. The Bimat image and utube is in the wrong place. Check desktop, and emails I have sent, and no, it has not been fixed... 11 days now,
According to the FB message from weebly it is a simple fix... see screenshot... but when I asked how, all I am getting again is 'crickets' and it appears that Nef has given up on this case as I have heard nothing from Customer success for days.'More crickets' Maybe because the advice to change themes which left with me a validification warning from google which I couldnt fix so changed back desktop theme and changed mobi theme, that worked with validification but STILL did not fix my original problem, that is still there
This happened before and Joshua B fixed it in next to no time and it was a great service which I recommended ...now... not so much. Never mind, the hosting site is up for renewal in December...
I can hear the 'crickets' warming up so I wont expect anything to happen to fix site
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