Wix
reviews and complaints

They took down my website. My website subscription always renewed in August. I'm good until August. They proceeded to charge my credit card for a monthly fee in April. I always paid for my subscription in full for the year in August.

I had my credit card company stop the charges from wix because I was unsure of these unauthorized charges. I was never never ever contacted by wix for

any of these charges. Wix then proceeded to take down my website for nonpayment. But, I was paid up until AUGUST.

April 20th. I have no way of contacting Wix. They have no phone number to contact and the contact form they say is operating 24/7 never contacted me.

I sent several inquiries to Wix and NOBODY ever has contacted me.

I'm gonna seek legal remedies for this scam.

I stopped using WIx years ago, yet that has not stopped them from billing me.

I was charged legitimately in 2019. I did use the website then. However they kept chaning the way I could use it and edit it. This was with no help to figure it out again and again. I stopped using it. IN 2021 it slipped by me that they auto billed me. Then in 2023 in January they auto billed me causing charges beyond hte orignal $264. I tried to call them; however the number was no longer available. I nofiied my credit card company, They refunde dmy money and then WIX mailed them some notifications and I had to awit to see what wix said. Then I tried to contact WIX again. IMpossible. They said you could get a call back but it only cycles you bak to contct us and then when I r=tried to find ways to get a chat ast leat, it was cycled back again over and over. I have been trying to contact wix since January when I noticed my bill from them. I tried numerous times. I am trying and trying to contact a real person to help me. I am trying and trying to contact a real person to help me. Not an AI please. I need help in cancelling my account. They charged me in 2021 and 2023 and I have not used this account in years. I did pay in 2019 and used it for a time. That was the only legitimate chare. I was charged in 2021 and was not aware. But recently in Jan 2023 I was charged $264 again and wanted that refunded immediately. I needed to talk to an agent. I needed my invoice refunded now. Tell me how to get this accomplished. Why should I pay for something I can not use nor get real customer support for which is why I have not used the site for years so I need my my money now. All that happened when I wrote on the site as told to was to be recycled back to the first menu.

I did not want to continue a second year with Wix as their website I did not like for my company products. Was charged 2 weeks before the beginning of my new subscription(on March 15th, 2023) and immediately contacted Wix that I did not want their product for another year, but was given the run around by them. I contacted Paypal to get my money back and they lied to them about providing me this service. So I have no website and Wix kept my $384...this is fraud and theft! Customers beware going to Wix for a website for your business, poor customer service and they will not refund your money.

I have had a debit card payment taken from my bank account on 5th April 23 for £107.80. I queried this with my bank as I have never signed up for this software. My bank said that the same payment was taken on 22nd April 22 which I didn't not pick up on at the time. Trying to get in touch with Wix. com has proved impossible as the web site gives no contact details. I tried to sign in on their web site with both mine and my husbands e mail address with no result , proving that I do not have an account .

The bank has blocked any further payments but I am out of pocket by more than £200. The bank as said that they would treat a fraud but I need evidence.

I have trying for days now to move my domain azzaworldwide.com to my new hosting company. Please note that the 60-day period ended on 26 March 2023!

You will see-in the attached message that I have contacted the Wix support dept. on 26 March 2023 and that Wix then indicated that I must try again the next day.

The e-mail received from Wix on 26 March clearly state “As shown in your screenshot, your domain will be available to transfer on March 26. I would suggest you wait 24 hours extra, and try to transfer your domain on the 27th. If by 03/27 you're still not able to transfer your domain away, please contact us back”.

See a copy of the mail attached.

When I tried to transfer the domain on the 27 March 2023 as advised by Wix in the attached message, it indicated that the domain is now locked until 27 May 2023.

Please also see 2x screenshots attached.

I have not updated any Registrant contact details. Only the contact details of the Technical and Administrative person had been updated.

Support from the Wix Support Dept. is shocking to say the least!

I have been trying for days now to get this issue resolved!

(Request [protected] and (Request [protected])

For weeks I have been working late hours developing my company website on the Wix platform. My grand opening took place several weeks ago, and we successfully published our site on Monday, the 13th. After contacting customer service about the issue, we received the below message from Wix. It has been nearly five days, and Wix has not restored our site. We reluctantly sent the personal information requested for verification, and our small business site is still down, and there has been no response from Wix. The Wix verification team will not speak to consumers and are online only coorespondance. This site while easy to navigate the creation of a website, has a horrible costumer service experience.

Message from Wix:

Danilo.Antonio (Wix Support)

March 15, 2023 7:59 PM (UTC-04:00)

Hi,

Thank you for reaching out to our Customer Care Support.

After looking into your case, we noticed that your Wix account is currently restricted. At this time, all charges were refunded and your account has been currently deactivated. We would like to reassure you that all such actions are taken by us in order to enhance the safety of payment information, used in the account, and to protect the cardholder from any potential unwanted charges.

If you feel this cancellation was done in error and would like to reactivate your account, we will be happy to assist you. First we will need to verify your account and to do so, we require the following:

A photocopy of the 2 credit/debit card(s) listed in your Wix Account, making sure to hide all but the last 4 digits, leaving the cardholder name and expiry date clearly visible.

I purchased the WIX Complete Retail POS for $$$ and never used it because too hard to integrate different Vendors into the WIX platform. Per WIX, you for reaching out to Wix Support Support. They reply, I see that you are reaching out to us about either returning your selling back your POS hardware. Unfortunately, we don't offer a buyback option for any POS hardware. However, you may sell it to 3rd party. We do offer a 30-day money-back return policy.

So, I have a WIX Retail POS system I can't do anything with and it's brand NEW.

And, WIX Support Team can tell that the POS system wasn't really used through their system.

Very upset Customer - FYI If you buying and selling products THIS WIX SITE ISN'T FOR YOU! PLEASE BE AWARE AND YOUR STUFF WITH EQUIPMENT THAT YOU CANT USE ANYWHERE

And This is their response Thank you again for the quick reply. I was able to review your order, and it appears you purchased the hardware back on 02/18/2022. Unfortunately, that is well outside our 30-day return policy for us to be able to accept it back. We are sorry for the situation this may put you in. SMH

I AM STUCK WITH A POS RETAIL system I paid $920.00 SMH

Our website stopped integrating Paypal and regardless of what we do it will not reconnect. Wix told us they were looking into it 2 weeks ago and it was a widespread problem and they were trying to resolve it. No solution 2 weeks later, cannot get in touch with customer care. Not receiving phone calls back. Loosing business because of this and we're very unhappy.

This email address doesn’t match any account. Double check and try again.

My Wix Account Not Be open

My Account Email ID: [protected]@gmailcom

Stolen: today £145.50 6march 22 66.62 9 nov 145.50 13nov £145.50 30nov £145.50 16 april 20.85 23 oct £23.26 x3 £145.50 only in november 9nov 21 145.50 16march21 145.50 16march21 mailboxess? £66.62 and many more.. Minimum £1050.35 chat transcript as an official complaint 06/11/2022: danilo. Antonio joined the conversation albina avizen hello! My name is jay and i’ll be happy to help you today. May I know who am I speaking with? Wix stole £692.73 from the owners card, require asap refund + interest + compensation for stolen money albina avizen [protected]@gmail.com asap refund required please help very bad, very bad customer service from wix sorry to hear that you do have a charges on the account amounting to £692.73 no worries, let me assist you with this I never subscribed for any paid services owner wasnt using the website or login eirther shocked and very upset # I tried to acccess your wix account and it does not have any charges associated with it. For me to locate the charges I may need to verify the payment method that was charge please send us the following information regarding your payment method and the transaction: last 4 digits of the credit card number the cardholder's name the card's expiration date the type of credit card (visa, mastercard etc.) date of charge how does the charge appear on your bank statement wooow how is it possible it maybe even more wix stole from me I understand that you are upset, if I were on your shoes I will feel the same way to there is a possibility that the charges is located on another account unbelievable no worries, I will be helping you with this matter albina fist I may need to located the charges that you are referring to please send us the following information regarding your payment method and the transaction: last 4 digits of the credit card number the cardholder's name the card's expiration date the type of credit card (visa, mastercard etc.) date of charge how does the charge appear on your bank statement today is charged £145..50 last digits 9557 mrs elvyra januleviciene visa wix.com appear 10/26 expiry appreciate you for providing your payment method. Does it provide you an invoice number? Cannot see its even more than £700 looking at it wooooooow how cannot you srr see got it. Just give me 3 to 5 minutes to check my resources here and try locate the charges and I will get back to you. Thank you please reassure you sending refund otherwise I gonna contact police and new for breaking headline wooooow thats large amount fraud I am in a shock! Thank you for patiently waiting. I was able to locate the charges and it was for a premium plan subscription associated with the site peppi24? Do you recognize the charges and how would you like to proceed? I never subscribed for any paid services the peppi24 website doesnt exist for years now wooooow please check the money you took for albinoartorg that I never authorised eirther I dont understand how you let it happen its a massive fraud case I understand that you are frustrated as of the moment check logins for peppi24 were year and years back base on what I understood, you were subscribed previously on the account associated with the peppi24 that is absolutely not acceptable neirther any excuse can be accepted here I need refund asap please confirm how much you proceed for refund asap! 1 its huge amount I do understand that, just to give some details. Our premium plans are set to renew automatically to prevent any disruption of service at the end of the subscription period. Learn more in our terms of use. Wix sends a notification email 30 days before the renewal date to give you the option to cancel if you need to. As you did not cancel, your plan was renewed automatically. I didnt use any I didnt ask for any I dont klnow how you do you fraud but no worries, since the charges is located on another account and you are a valued customer we can process the refund amounting to £145.50 and cancel the premium plan subscription £692.73 so far and I check it even more than this!"! Base on your previous chat you mentioned that the peppi24 does not exist for a years so it means that it previously exist but for years you were charging according to the terms and conditions, you are still responsible for any charges already incurred however, what I can do is process the refund amounting to £145.50 wooow and remove your card details from the account to avoid unwanted charges in the future I want full refund from the money been stolen I didnt sign up for any which date payement have you refunded so far fraudsters unbelievable I will be able to process the refund for charges regarding the details that you have provided me thats only in 2022 is over £700 you can provide me that details of the other charges. However, we are unable to provide a refund for the charges which is over a year a go who said I am unable? What did you make it up? Why? You took my money and saying this to me? Thats bad! Which date you refunded I asked you we wanted to advise that the premium plan subscription has been canceled and we have successfully issued a refund in the amount of £145.50 please allow between 7 and 20 business days for the bank to reflect the funds back into your account. Which date payment £145.50 23 october the charges incurred today associated with the details that you have provided 16march 22 66.62 9 nov 145.50 13nov £145.50 £145.50 30nov 16 april 20.85 23 oct £23.26 thank you for providing the other charges incurred on your account there is more do I need to go through each one? Each money stolen?/ each timme? Have you refunded the one I just mentioned? May I ask for the card number for the other charges? X3 £145.50 only in november same card something is truly wrong here never seen such theft before may I ask for the bin number or the first 6 digits of the card? Why? You have all the details do you weant to steal more? You made one refun with the details why do you want to collect more details very suspicios I may need to ask for the bin number for the other charges that you are referring to is not associated with the last 4 digits 9557. Have you change your card? That is why I may need to verify the bin number no that even worse how this is possible can I have call back from the general manager it very serious apologies for that no excuses can be accepted do I need to take it to newspapers? 24 oct wix.com [protected] £23.26 9nov 21 145.50 16march21 145.50 16march21 mailboxess? £66.62 I can process the refund for the charges last october 24, 2022 amounting to £23.26. However, I may need to verify the bin number your system isnt functioning properly? You delete info for money you steal? It is, it happens that I need to verify the bin number for me to be able to proceed with the refund october 24, 2022 amounting to £23.26 how many payments you proceeded so far refunds you making it difficult for me? You dont wish to refund my money very bad like what I have mentioned, different last 4 digits of the card was charge in the amount of £23.26 last october 24, 2022 I am unable to proceed with the refund unless you provided me the bin number same card though, your system is not working? How many refunds you proceeded so far? Like what I have mentioned, different last 4 digits of the card was charge in the amount of £23.26 last october 24, 2022 out of 9 I quoted so far I just refunded the most recent charges which is today amounting to £145.50 I quoted 9 payments so far being stolen only 1? Can you proceed the rest the rest 7 you couldnt proceed 1 so far yes, only and I am unable to proceed with the refund for the charges last october 24, 2022 amounting to £23.26unless you provided me the bin number what about the other 7 there are other 7! May I ask for the bin number? 16march 22 £66.62 9nov22 £145.5 try these two now unfortunately, I am unable to provide details and proceed with the refund for the charges last october 24, 2022 amounting to £23.26 that is why I am asking for the bin number thank you for your cooperation dont you read I ask for other payment now I am getting you the bin for £23.26 I was able to read all of your chats cool! Thank you proceed the rest of refunds whilst I am getting you the bin number for £23.26 unfortunately, I am unable to provide details and proceed with the refund for the charges last october 24, 2022 amounting to £23.26 unless the bin number is verified. Appreciate your patience and understanding wow thats cheeky and very bad you stole the money you find excuse not to refund the rest who is your top manager I wanna make triple complain it important wix knows that its not right to steal my money and refuse to refund you are no good 0 out of 10 not helpful at all apologies for that. But I am trying to help you the best as I can please let your manager call me asap I will try look if there is an available manager I need my money back asap this is my money just give me 3 to 5 minutes and you refused to refund even refused to look into further stolen money refunds appreciate you for patiently waiting as of the moment, there are no available chat supervisor however, you can request a callback and will connect you with one of our supervisor I need my money back asap please help now its my money kindly click this link to request a callback and request to speak with one of our supervisor please find as way how to refund all payments niow I need your help now plese try better check tghe system better proceed remeing refund I am begging you to attempt to refund me my money I am trying to help you with this one albina. However, I need as well your cooperation by providing the bin number I am waiting for the response from the bank I do understand were you are coming from right now. You should be able to de the refund without bin please try I need my money more than business its my money unfortunately it is not possible unless I verify the bin number please attempt to refund the rest money has been stolen as its possible dont overcomplicate it please youi already took such a large sum please make a bit more effort to resolve it now I may need to ask for the bin number for me to proceed with your request on refunding the charges last october 24, 2022 amounting to £23.26 you already took my whole day beeging for my money stolen I am not overcomplicating it. It is just part of the process but you dont need bin for the payment of £66.62 or £145.50 unless you checked sorry that I am taking so much of your time regarding this matter which you said you didnt sorry cost nothing to you I just need to verify the bin number your mistakes cause me large amount of money bear with me whilst I am getting it also please request manager to contact me now asap apologies for the inconvenienced that this has caused you kindly click this link to request a callback and request to speak with one of our supervisor thank you for your patience and understanding this is not good enough whats bin number and where do I get it? Usually it is located infront of the physical card the card number? It is the first 6 digits of the card ok one second no worries, just take your time thank you you are welcome! 492182 appreciate you for providing I would really appriciate my money coming back to me upon checking, charges last october 24, 2022 amounting to £23.26 is for the domain peppi24.co.uk and the other charges amounting to £66.62 last march is for the business email I never asked for them and I dont use any I stopped using free version I cancelled all subscriptions and nvere restarted them I want all 9 refunds I mentioned above in the chat as I never asked for them neirther used as you can check and see neirther even logged in which proved I didnt need the utility domain names, as they are customized and unique, are not eligible for refunds and not subject to our 14-day money back guarantee, as further reiterated in our terms of use and the applicable domain name registration agreement. Therefore, your domain peppi24.co.uk can't be refundable. Wow do the rest refunds and stop the domain the subscription were not cancelled successfully on your end that is why it renewed automatically due to subscriptions purchase to wix are set to renew automatically to prevent any disruption of service at the end of the subscription period. Learn more in our terms of use. So its your automatic system who done it for me not me please refund I will never use you again I dont need your current terms and conditions enough of stealing from me I just need my money back refund my money asap yes, which you agreed by the time you signed up to wix and it is under the terms of use however, what I can do is I can provide a partial refund for the remaining months of the business email subscription on the account. But with the other charges, we can no longer provide a refund for it is not possible to provide a refund for the invoice or charges over a year ago. According to the terms and conditions, you are still responsible for any charges already incurred. I didnt agree to this I didnt need it I didnt use it! I am entitled to full refunds what I can do as well is remove your card details from the account to avoid unwanted charges in the future cancel and delete all possible accounts I am associated with wix + send me full refund! Never again wix also, you should have contacted us right away after the charges occurred way back year ago you should of though about people and not create system atomatically stealing money command no trust to wix tricking vulnurable people for your business targets by immoral ways proceed full refunds now please and confirm you have sorry, but liked what I have mentioned the domain peppi24.co.uk can't be refundable. What I can do is I can provide a partial refund for the remaining months of the business email subscription on the account. But with the other charges, we can no longer provide a refund for it is not possible to provide a refund for the invoice or charges over a year ago. I am waiting all day for wix to return my money so far I didnt use any of these services please refund it all now I did not use or asked for them I didnt need them I didnt know you are charging me thats illegakl overselling illegal activity I didnt take anything from wix to gift half of the money you stole full refund only please do it asap we have refunded the most recent charges for it is still within the policy and as a 1 time courtesy we can provide a partial refund for the business email amounting to £28.29. Unfortunately, with the other charges we are unable to provide any refund. But rest assured that you will no longer be charge in the future for I will be removing your card on the account its my money stolen by wix over £700 which public authorities are you regulated by please? I will never be able to rest knowing wix has stole my money and I am suffering from it my sincerest apology for what happen. As much as I would like to provide a refund for the other charges I am unable to please advise with your manager which public authorities are you regulated by please? I have to report you business in these case into all possibile organisations as well as rise social media awareness for the case this is not a joke wix.com is headquartered in new york city, with offices in san francisco, tel aviv, dnipro, and be'er sheva what regulatory bodies in uk please and usa have you spoken to your manager about my case and your manager still wants to keep half of my money? As of the moment there are no available manager/supervisor at chat kindly click this link to request a callback and request to speak with one of our supervisor you can speak to your manager without me chatting to the manager I kindly ask you to deal with my matter and consult with your manager asap unfortunately I am unable to for we do have a process to follow so youy unable to contact anyone for help? You can click this link to request a callback and request to speak with one of our supervisor dont repeat just help instead is there is noone you can contact for help? I am trying to assist you on how to get in touch with one of our supervisor no manager/supervisor? Please can you speak to your manager you speak to your manager you! Only through phone call so there is noone you are able to speak to now? Please call your manager I am waiting for you to consult with your manager about my matter like what I have mentioned, you can request a callback to speak with one of our supervisor via phone and explain all I am saying so you refuse to speak with your manager? The only way to speak with one of our supervisor at this moment is by requesting a callback thats for me. I am asking you to speak with your manager instead so the matter can be resolved the people that call back are lower department as I have been advised that have less powers so you are just trying to get rid of me and not resolve the issue also refuse to contact your manager after wix stole my money without my knowledge I am asking you to speak with your manager now# as of now there are supervisor available for chat. I am unable to for we do have a process to follow. If you request a callback and ask to connect you with one of the supervisor, then you will be connected with one of our supervisor please send me this chat transcript to: [protected]@gmail.com please connect me with superviser let them call me now on +[protected] yes, it will be a pleasure to send you an email on what we have discussed over the chat transcript copy not summary in your own words please click below to set up your callback, and we'll call you back in a matter of minutes. Speak to an expert now I am waiting for the call yes I will link doesnt work +[protected] please try this link. Thank you doesnt open your systems clearly not working right I tried both links and I was able to open it. Can we do some basic troubleshooting by refreshing your page the chat is overriding it sorry my pc hangs you are not helping how is it going? Its not working your process isnt thought off if still did not work you can try to clear the cached and cookies of your browser or try on a incognito mode omg just let them call me I provided you with number or call yourself if not, we can end the chat and try clicking the link again there is a possibility that it does not allow you to request a callback due to an active chat please advise of regulatory body above wix I can report the issues I discovered and ask for help to deal with the case I really sorry for what happened and inconvenienced that this has caused you please advise of regulatory body above wix I can ask for help to get my money back and inform of fraud due to terms and conditions, you are still responsible for any charges already incurred. Hi albina, are you still there? What are the authorities wix is being regulated by please? Please advise of regulatory body above wix I can ask for help to get my money back and inform of fraud as of the moment, I am the higher person that you can speak with and even my access has limitations that is why I am unable to provide a refund for the other charges on the account the services were oversold to me I have to report this my money has been stolen and refused to returned back fraud I do understand where you are coming from and if were on your position I will feel the same way to even you understand but they pay you to follow process you involved in this fraud though and god is watching he will judge you it happens that we do have a policy that needs to be followed when it comes to refunding charges so you refuse to tell me the authorities that watch your services and actions as of now I am the higher person that you can speak with the services were oversold to me, my money has been stolen and refused to returned back. No services were received. I would like a complaint rise a complaint according to terms and conditions, you are still responsible for any charges already incurred. Learn more in our terms of use. What is the complaint procedure please? Did you just refuse my right to complain? As well as escalate it to higher management

It has been months since we have been trying to get admin privileges of www.giftedgabber.com; which has been hosted and developed on WIX.com. The website was originally built by a WIX Partner - Internet Design Wizard - who is not reachable now, either by email, or phone. We have provided numerous detailed documents to prove ownership of the website, including entity documentation, invoice and bill payment proof etc to WIX.com. However, we still do not have full control over our website. WIX.com does not even allow us to copy the site information to a new place and re-point our domain.. without this full control we are suffering revenue loss and our reputation is taking a beating, since we are not effectively able to serve our customer needs.

It has been weeks since our agency has been trying to gain access to our site, www.etchcoffee.com. Our previous employee set the account up. He has not worked for us in 2 years. We provided documentation to show the account is registered to us (capabilities, inc, dba Elmira Tea and Coffee House) We even reached out the the ex employee and he also has been in contact with wix and requested that they transfer the information to capabilities (using the email address of [edited]) We are still not able to log into our website. This is a nonprofit agency and we need access to our website so we can change information on our site.

I purchased a domain in April, didnt find a domain that was common on the market place so i purchased the premium plan so were up to 200.00 now. I had my own web site already built and paid for all i wanted was to get it put on our google listing. It never got listed anywhere as a matter of fact its been 4 months of not one single call to my company, come to find out wix completely removed me from google, I just got my first call in four months two days ago. I had to talk to goolge for over an hour to fix what wix did. I cancelled these subscriptions well within the "NO QUESTIONS ASKED" time period and then have been rude to me and refuse to give me my money back. Now I have to get my attorney involved in it. They lie and steal your money then dont help you then try to get every consulting company KNOWN TO MAN WITH THERE HAND OUT TRYING TO "HELP" YOU FOR OF COURSE MORE MONEY. A SCAM. DO NOT USE THIS PLATFORM YOU WILL REGRET IT.

I was one of the last people to enrol on the Government Enterprise Allowance Scheme which you receive £66 a week to help with your new business.

I took out a advertising plan with wix at a cost of £138 per month plus £24 for the website. I'm in my 4th month and had no sales whatsoever from my site.

I've spoke to Wix 3 or 4 times now and they suggest for me to alter or change my settings on my advertising site, age, area etc, which I have done, but I thought Wix were going to use their A.I. algorithm to adjust my site settings each month. Only time things have changed is when I've phoned to complain and they suggest something.

Looks like all the money I've spent on the Wix advertising was a waste.

Demand for money with no apparent explanation

i created an online website to make my hobby into a buisness, as a mother of 4 i was helping out with the difficult times. So i had my first ever online payment dated 21st april, i set up my banking details and all was authroised, upon this i was told on my desktop I would receive my payment on 3rd may.

we are now on 10th may, ive spoken to mutilple people via online chat names are

rachel three times

daniel twice

paul

luis

abegail

to all which are feeding me nothing but lies about my missing payment. saying they need a bank letter which the bank do no such thing, but my screeshot are not enough to prove my payment isnt pending. ive had my bank account for 15years and my bank do not stop any funds entering my account. i have also stated i have no eletricity on my metres, the suppliers have cut me off i have no other funds or people to help me

seem like the people who run wix.com are scammers ill be contacting trading standards

Wix have put my payments on hold for over ten days now. Firstly they said they needed to verify our details - again - even though we'd been accepting payments for over two years.

We jumped through all the hoops, rang nearly every day then were told it was a technical error at their end. That was a week ago.

We've got a reference number, been told it's been escalated but still no resolution or time given.

We're contacting them daily as our money is still with them. We need this money to run our business. I can only speak to the customer service as they say anyone higher doesn't take phone calls.

Today, I've taken the booking system off-line as I don't want any further money going to them to take fees from but not pay out to us. I'm also concerned a Fraud is taking place.

They charge excessive fees for a small business to cope with, take ages to process and pay out and I've wanted to change for a long time so I guess this will now force me to find another provider.

I would like to know who I can speak to regarding my website being taken down-

It was not Wix's website anymore, I had to pay to end the agreement with Wix

Yet I do not understand how Wix had any control over my new website it has been deleted by Wix?

Please send me information as to who I can talk to

I have lost a lot of money over this-

Thank you

Carla

Impossible to talk to anyone in terms of service you are on your own. Period. I have had very upsetting and frustrating log in issues. My site has been hacked/violated/changed... It is like poltergeist are on my site images type design items move around images appear that I never placed. To the point it looks like a 2nd grader set-up the site. And they lie or at least to me about the number of visits to my site I feel so violated. I have spent countless hours on my site.

I have provided all of the details wix have requested and am still told they are investigating. It has been over a month of investigations from them even though I have been with them since 2019 and have had customer orders go through without any issues.

I think wix are stealing my money and cannot afford to pay me. The only response I get from them is to contact them to investigate further which as I now know is just another delay tactic.