Willowbrook Chrysler, Langley — car purchase
We purchased a vehicle from this company a month ago. As part of the financing they were to pay off the old car loan as part of the trade-in, and then add the difference to the new car loan. A month later, and they STILL have NOT paid off the old loan. In the meantime, they have the old vehicle, likely already at the wholesaler's, and continue to tell us that "there's no receipt" from the bank. This sounds like a company going under, but a company who's not shooting straight with their customers. What should have been a 3-day process, has been dragged into a month. Definitely would NOT recommend this dealership to anyone, no matter how nice the sales guys are.