6130 E Auto Park Dr, Mesa, AZ, 85206, US
Sat 9:00 am - 9:00 pm Working Hours
Mon:9:00 am - 9:00 pm
Tue:9:00 am - 9:00 pm
Wed:9:00 am - 9:00 pm
Thu:9:00 am - 9:00 pm
Fri:9:00 am - 9:00 pm
Sat:9:00 am - 9:00 pm

Reviews and Complaints

The complaint has been investigated and
resolved to the customer's satisfaction
Superstition Springs Chrysler/Jeep/Dodgeblindsided

Purchased a 2010 Dodge Ram 1500 from this dealer. Paid 26k for the truck. asked to see the carfax report and was shown a few pages showing that there was only one owner of the truck and that the services were made at the Superstiton Springs delearship. The top part of the report was cut so I assumed that this had the prior owners information and for security reasons the page had to be cut.

I traded in my 2005 Hyundai Tuscon for the truck and got 5600 for it. Drove the truck off the lot on April 27, 2013.

I have had the truck for just over a month and the gas mileage was getting to be too much so i decided to look into trading it off. I went to a Honda delearship where the saleperson asked me the usual questions about the truck and then asked if the truck was in an accident which to my knowledge I truthfully stated that it has not been. In a matter of a few minutes, the salesperson came back with a Carfax report that was 5 pages instead of 2 that I was shown back in April and there is a report that the truck was in an accident. I was shocked and got angry as this was never disclosed to me before I purchased the truck and I would not have purchased any car/truck that has been in an accident.

I went to Superstition Springs Chrystler Jeep Dodge and talked with two managers who then stated that have contacted the General Manager and because it is Sat, I will need to wait for a call back this week to see what the research was of the accident and damage the truck had occured.

The salesperson at this delearship did not approach me and when I told the manager why I was there, the sales person left the showroom. I'm upset because I was not provided with the full report and I feel that this wasn't right. I wasn't given the full disclosure.
The dealership stated that the truck is a Certified Pe-Owned Ram truck and that I shouldn't have been that upset. I stated that the truck was purchased in April and the driver side window motor was going out since day one. I did not notice this prior to purchasing due to the fact that it was extrememly hot outside and the A/C was on during the test drive. Exactly what is checked in the truck to make it certified??

The fact of the matter is, I was not given the full disclosure of the report stating that the truck was in an accident by the sales person who only showed me two pages of the report and the first page that was shown had the top portion of the report cut/removed showing that the truck had been reported as being in an accident.

**The manager Jim Fox at the dealership called me Tues stating that the GM, Ken, has put in a call with Carfax to find out about the accident and was waiting for a call back. Haven't received a call today, Wed, nor a call from the GM.

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    1 Response
    • Bl
      Blindsided01 Jun 27, 2013

      I no longer wish to file this complaint. not sure how to delete this. I have been contacted Ken Murray and I met with Jim Fox today and I drove away in a 2013 Kia Sorento. I'm so very happy as the dealership allowed for the, return of the truck. I feel that this dealership took the time to research my complaint and when I still wasn't happy, they did everything in their power to make me happy. There isn't another dealership out there that would actually care how a customer feels once a car/truck has been purchased and I know for a fact that this dealership does not feel or think that way and that their customers are truly important to them.

      0 Votes

    Superstition Springs Chrysler Jeep Dodgefruadulant business practices

    I went to SS Chrysler Jeep Dodge on Thursday 3/18/2010 spoke with a salesman named Patrick. Patrick helped me in regards to a 2010 Dodge Nitro SXT sticker price of $26, 700.00. I advised I was going to be purchasing the vehicle in cash and wanted the best deal possible I initially offered 21, 000.00 for cash deal on the vehicle I received a response that he more than likely can get it down very low for me. In fact Patrick advised me that he knows the dealership continuously went below invoice to make a deal for their customers. After being at the dealership giving him my information he advised he would be speaking with the General Sales Manager in the morning to get an out the door offer. At approximately 11:00 am on Friday I received a call from Patrick who quoted and out the door price of 22, 800.00 and would call back with all the figures for the deal. I advised that would be great in fact may make it to dealership to close deal. Unfortunately I was unable to make it down that night and notfied the salesman who proceeded to tell me he would call back for the figures. He never did... I called immediately after receiving a text message from him advising he was already home for the night. I got some ### by the name of Bill Arterberry the Fleet/Internet manager got on the line and proceeded to inform me my saleman was on the lot and in fact the price he gave me was incorrect and he gave me a price nearly 3500.00 more as the final deal out the door. I advised him to stop jerking me around and not in such friendly words and he proceeded to hang up on me. I called back and left a message for GM and Owner Al Smith who obviously is not a true business man to honor deals his associates proceed to give with his customers. The funny thing is that Al couldn't even call me back himself - great customer service especially when he had his "SLIMY" General Sales Manager call me who was probably some guy that isnt even that title sitting down behind a desk eating donuts and sipping coffee between his frequent cigarette breaks. When the GSM called me his name was Mike Madrid - a work of art I might add as his voicemail advised me he was ready to work the deal and went over all numbers with everyone from the night before. Well anyhow, he proceeded to give me a final offer as well as the jerkoff Al just previously the night before. Then he began taunting me with the price advising why didnt I jump on the price the night before I advise him his salesman had supposedly left for the day. Essentially I wasted nearly 2.5 days of time I cannot afford to make a deal on a vehicle that the guys obviously couldnt honor the price their salesman gave to me as a final out the door price. Oh yeah I almost forgot to mention the GSM Mike also pretty much said I was dillusional because the price was way off and there are many times customers think they hear things that are never said. What a joke - I would advise everyone to never purchase a vehicle from this dealership... Also take a look on [redacted].com because Bill Artenberry has a great article about himself from previous transactions for Fraudulant practices. For a dealership that prides themselves on be a 5 star dealership they are sure by far one of the most upleasant set of people to do business with...

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      2 Responses
      • St
        ST0MP3R Mar 29, 2011

        Try working for them, Patrick and myself worked for this dealership during the same time I left in June 6th 2010 if you think buying a car from them is bad, try working there to pay your bills, it is by far the most unpleasant pay, work envirnment, management, and ownership I have EVER had the displeasure of working for in my life!! Patrick was NOT to blame for this because Bill Arterberry would steal our customers and sales because he know management would do NOTHING about it. If Bill Arterberry was not stealing our sales Mir Tarin the Owners favorite salesman would and Mike Madrid and Tracy Marterlerro would do nothing about it. Iwasted a year of my life at this dealership its the worst place you could ever deal with. To top it all off Mile Madrid would go get drunk the night before, or during work he would just leave promptly and come back buzzzed, and would take out ALL of his frustrations on us salesman. He fires salesman on their days off if they do not socum to the slavery rules and low pay that management enforces. DO NOT EVER BECOME A SALESMAN FOR THIS COMPANY ITS CORRUPT, AND YOU WILL STARVE. DO NOT BUY A VEHICLE FROM THIS DEALERSHIP EITHER YOU WILL GET RAPED. IWORKED THERE FOR AN ENTIRE YEAR AND NEVER GOT 1 COMMISSION CHECK AND I SOLD MANY GOOD DEALS THAT MAGICALLY WERE TURNED INTO MINI FLAT COMMISSIONS. I COULD GO ON AND ON ABOUT THIS PLACE.

        0 Votes
      • Ma
        maryle Jun 21, 2010
        This comment was posted by
        a verified customer
        Verified customer

        I don't think this falls under fraudulent, as nothing was in writing. not ethical certainly and not a good way to drum up business. but not fraudlent. The buying cars at a dealership is all a game. they always say they have to talk with their manager. unless they have really experienced sales people who have the authority to make deals, most do not. they probably sold the car to someone else for more money. I also believe that the sticker on the window is not the sticker that comes with the car when they buy it. ask to see that. doubt they will ever show it to you...

        0 Votes


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