White Castle / Churches Chickenpoor customer service!

C Review updated:

On Wednesday, May 9, I took my two children into the restaurant on the corner of Thompson Lane and Nolensville Road in Nashville, TN. It was around 9:45pm. My youngest son, 11 yrs. old, wanted a #3 (10 burgers, 2 fries, and 2 drinks), but he wanted to replace one of the fries with a piece of chicken and a biscuit. When he was told he couldn't do this, he asked for a # 3, and in addition to that, he wanted the piece of chicken a biscuit. My oldest son, 17 yrs. old, wanted a #1 (4 burgers, 1 fry, and a drink). I asked for a #6 (3 pieces of chicken, a biscuit, a side item, and a drink). The person taking the order #1 didn't repeat the order back, #2 didn't give us enough cups, and #3 only gave my youngest son the piece of chicken and biscuit. When I pointed out the mistake, some lady came over to ring up the other part of the order. I said that I didn't think I should have to pay for it since it was the cashier's mistake. She responded by saying, "You think you should get this free?" , and I said that I thought I should. She said, in a smart tone, "I don't think so." I said that at least I should get a discount, but she never gave me one. I think that if the cashier had repeated back the order, the mistake wouldn't have happened.

  • Updated by Onterio · Mar 25, 2018

    Yes I went ti churches chicken in ontario ca on holt and campus and the cashier told me to come.ba k later if I coulnt wait for her to asist me she was fude and disrespectfull people like that should be fire please di something about it it

  • Updated by Onterio · Mar 25, 2018

    Maria that works at churches chicken is rude and diresoectfull, she told me to go and come.back if I cant wait for her to assist me she should be fire,

  • Updated by Dorothy G · Jun 24, 2018

    6 mile & evergreen

  • Updated by Creighton Coffey · Jul 04, 2018

    I already commented above, see.

  • Updated by Keith2004 · Oct 05, 2018

    Will not be back

Responses

  • Ss
    ssosmcin May 17, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I understand being annoyed at the order screw-up, but if the cashier didn't charge you for stuff you never got, then there's no reason to expect anything free. People make mistakes, it happens. Because an order left things out, you seem to feel entitled to getting those items for free. I don't see the logic. If you don't like the service, don't go there. But don't expect the management to give you a free meal because of a cashier omission.

    As for the customer always being right: I worked in retail for a number of years and nothing could be further from the truth. Mostly, the custom is always trying to get something for nothing.

    0 Votes
  • Pa
    Paula Ward Jun 26, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Likewise, I can understand being upset when your order was not given to you completely. I have learned in the past to ASK the person taking my order to REPEAT IT TO ME. You can avoid many problems if you take the ball into your own hands... I always keep in mind - when I am ordering something above and beyond, or requesting something different, it is my responsibility to ensure that the person taking my order get it right. Never would I expect that I would not have to pay or expect a free meal. And like the previous person commented - that old adage that the customer is always right is a lie straight from hell! People should learn to be courteous to one another first of all; and not always snap because someone made a mistake. The customer is not always right.

    0 Votes
  • Pa
    Paula Ward Jun 26, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I have been curious about this for a long, long time. Can anyone tell me HOW Churches chicken is the only one who produces the HUGEST WINGS ever? I have been looking online and everywhere to find out where they get their chicken from. No one else, Popeyes, KFC, - no one - has chicken wings the size of churches.... can anyone respond?

    0 Votes
  • Le
    Leslie Lanning Jul 23, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I had a bad experience recently at not one but TWO Churches Chicken franchises. The first is in Warner Robbins Ga where we kept having to repeat ourselves trying to get the drive threw employee to get the order right. I understand the difficulty of hearing through those less than top of the line speakers and microphones, but this was ridiculous. Then a week or so later, we went to the one in Macon, Ga on the corner on Pio Nono a block up from Ga 80 where we began to give our order and were interrupted and asked to drive around. When I got there, I was greeted shortly and I began to finish my order when I was rudely interrupted by the employee walking away while I was talking. I made a comment to my husband about her just walking away. I tried to get someones attention but was completely ignored. Finally I got her attention long enough to tell her she has what I had already given her wrong when she interrupted once again to tell me she knows I have more to my order but would I mind giving her a minute because she has other orders to worry about. She was rude and was looking at me like I was the aggressor. I was dumbfounded and angered. I said ok... and proceeded to drive away. Why should I do business with someone who has no concept what-so-ever of what the term Customer Service means?

    0 Votes
  • Da
    Daniel Strahan Sep 21, 2007
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    a verified customer
    Verified customer

    Their parking lots are horrible. Potholes everywhere. My wife got hurt and we will never return to such a place.

    0 Votes
  • Da
    Daniel Strahan Sep 21, 2007
    This comment was posted by
    a verified customer
    Verified customer

    In response to comment above, it is in Lucedale, MS where their parking lots are in bad shape. No pride in their place, let the customer get hurt apparently.

    0 Votes
  • Sa
    Sam May 07, 2008
    This comment was posted by
    a verified customer
    Verified customer

    If your youngest really needs 10 burgers and a 3 piece chicken, than the problem starts at home...

    However if I have to spend TEN MINUTES (10 MINUTES) at the drive-thru cuz my son wants some zesty-zing sauce when you're out of it and can't ask me if I want sauce before I'm stuck at your window, honking and yelling, for TEN MINUTES (10 MINUTES) before someone comes back, because "Someone reported a fire in you parking lot" and caused everyone in your facility to leave, without dealing with your customers and calling the fire dept., than you are a piece of crap in my book and worthy of working at white castle.

    0 Votes
  • Jo
    joey0923 Dec 11, 2010
    This comment was posted by
    a verified customer
    Verified customer

    what kind of parent feeds their children at 9:45 at night? they should be in bed. you know dinner is typically between 4pm-7pm on any given night. and if you eat late and then go to bed you dont get a chance to burn it off. no wonder why our country is full of fatties. 9:45 at night and you got your kids eating??? your a joke!

    0 Votes
  • Jo
    joey0923 Dec 11, 2010
    This comment was posted by
    a verified customer
    Verified customer

    also, forgot to mention that do you think its wise to feed your kid 10 burgers??? your setting that child up for a life full of obesity and diabetes. 10 burgers??? at 9:45??? at anytime??? i'm just shaking my head in amazement.

    0 Votes
  • Eh
    ehmie Jun 30, 2011

    I don't think you should expect free service becuase they didn't give you your entire order at the same time. How long did you think it took to make 14 burgers and all the chicken? Anyway, if you didn't get your order read back to you, you ask for it back, don't sit there thinking 'Oh, she didn't read my order'. And did you honestly think you would get about $30 in food for free? Just ask for what you're missing, don't get all angry for no reason. In addition, when you said they only gave your son the buiscuit and chicken, they probably didn't give it to your son. That probably was the only thing that was finished at the time. I think YOU were the one with the bad attitude. -___- And what 11 year old kid needs 2 drinks before bed time ?

    0 Votes
  • Sh
    SHAON REDUS Jun 08, 2015
    This comment was posted by
    a verified customer
    Verified customer

    **** WENT MISSING CHIHUAHUA****
    MARKINGS:
    1. 1 small slit on each ear
    2. Few moles near boy part
    Chihuahua went missing May 23rd, Saturday night around 11pm - midnight; at White Castle on Thompson Lane and Nolensville Road.
    The manager ( Michelle ), stated that my dog Vinnie ran across the street & was picked up by a car.
    The police viewed the surveillance tape & the officer stated that my dog never ran across Thompson Lane nor Nolensville Road. It took 12 days, before the manager (Michelle ) would let someone look at the surveillance tape. It may have been tampered with; to cover up deception & thievery.

    Perpetrators, find a way to drop my dog off at a neutral safe shelter or any safe place like (Walmart - Kroger or preferably a CHURCH); with my flyer attached or my contact information, so I can retrieve my family member (Vinnie-my dog CHIHUAHUA ) and all will be final.
    My next step will be in court. I will request A Production of documents or things, which means anything tangible that is evidential to finding the truth. (Criminal case).
    Contact Sharon Redus @ 615-649-2925
    There is a Detective on the case due to the probability of a criminal case and tampering or editing the surveillance tape(s).

    0 Votes
  • Sh
    SHARON REDUS Jun 09, 2015
    This comment was posted by
    a verified customer
    Verified customer

    THERE'S SOMEONE OUT THERE WHO KNOWS THE PERSON THAT TOOK MY CHIHAUHAU, IN THE PARKING LOT OF WHITE CASTLE AND CHURCH'S CHICKEN. IT HAPPENEDED ON MAY 23RD AROUND 11:30PM UNTIL 12 MIDNIGHT. PLEASE! PLEASE REPORT THIS TO THE POLICE (DETECTIVE SHUTHSMITH) OR CONTACT SHARON REDUS @ 615-649-2925 WITH LOCATION OF MY DOG.
    LARGE REWARD

    MY CHIHAUHAU HAS ONE SMALL SLITS ON EACH YEAR.

    1 Votes
  • Cr
    Creighton Coffey Aug 15, 2018
    This comment was posted by
    a verified customer
    Verified customer

    The Brainerd Rd. Church's would not honor the Independence special on the
    8 pc. Legs and Thighs for 5.99.

    They would sell this for 6.99.

    I told them about church's sending me an Email on this. They still would not honor the special price of 5.99

    Poor Management

    Yours truly,

    Creighton Coffey

    0 Votes
  • Do
    Dorothy G Aug 15, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I purchased a 7 piece mixed and 2 can dine, I had a coupon for both the meat didn't look bad but I t tasted horrible you could tell that the grease need's to be change

    0 Votes
  • Ma
    Marietb Aug 16, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I bought a half of chicken Sunday it was so hard I wouldn't feed it to my dogs.The biscuit was no better I stopped buying the chicken a while back due to either over cooking or on Tuesdays under cooking.when you complain you get nasty attitudes .

    0 Votes
  • Gl
    Glenda Harrington Aug 20, 2018

    Just want to know when they will be building another Churches Chicken in Canton Texas. I'm tired of driving to another city to buy some. I either have to go to Terrell Texas or Tyler Texas.

    0 Votes
  • Ti
    Timika Hall Aug 20, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I pulled n drive through at 4pm still sitting here ordered a small r piece tender order.got to window at 4.25 to find out they have to cook some so now I'm waiting this is the worse service ever

    0 Votes
  • St
    StacieP Aug 20, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I was told that they only had dark. I orderd dark, they only had two pieces. I pulled around and they changed the story when I asked if they could cook some more. I could understand if it was 915 or so (since they close at 930) but it is only 815

    0 Votes
  • Li
    Lisa_Gonzales Aug 20, 2018

    This churches has been closing very early, my family and I love to eat it together on sundays but every time I get out at 8. Multiple times I have gone and the doors are locked and the employees are just standing and laughing. And from when I understand they close at 10 on weekdays and 11 on weekends. And the manager, Tim, is very disrespectful.

    0 Votes
  • Ma
    Mackenzieblb Aug 20, 2018

    I got a three piece chicken strip meal took a bite and my chicken was still raw! I had driven to far to turn around and return it! When bitten into was very chewy and tasted awful. I watch the man pull them out the fryer in front of me!
    My email is [email protected]

    0 Votes
  • Cl
    [email protected] Aug 21, 2018

    It's March second 2018 at 4:00 pm..floor underneath table is dirty. Its some pieces pf cole slaw or biscuit.

    0 Votes
  • Ch
    charlie liu Aug 28, 2018
    This comment was posted by
    a verified customer
    Verified customer

    very bad service attitude. the old filipina lady is very rude.she didnt understand customers words.and inist herself is right.

    0 Votes
  • Ie
    iesha jones Aug 28, 2018
    This comment was posted by
    a verified customer
    Verified customer

    so me and my grandmother in law went to church's chicken on 2/2/18 in atmore al to get there 5 dollar shrimp and fish box so we sat there for 2 hours and the lady at the window tell us to pull up so we wait 30 mins to get our food we will not be going back and they are very slow and rude

    0 Votes
  • Ke
    Kevo131 Sep 01, 2018

    Chicken taste horrible. It taste like it was laced with arsenic or something.

    0 Votes
  • Ni
    Nikki3 Sep 02, 2018

    Every time i go to churchd chicken on pass road they never have spicy chicken. No matter what time of day i go the employees always say they are out. Then they don't even offer to fry any. What is the point of advertising spicy chicken when there is never none available.

    0 Votes
  • Sh
    Sharonda fort Sep 03, 2018

    I was waiting for them to bring the wage form and my children could not eat for thati did not get my food stamps

    0 Votes
  • Ro
    Rosemary78 Sep 05, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Everytime I come to the location on 71st & Stony Island on chicago Il on sundays they ate NEVER OPEN ON TIME. The managee is very rude & needs to be fired.

    0 Votes
  • Ke
    ke1978 Sep 11, 2018

    Please investigate why the Church's Chicken on Terry Road in Jackson Mississippi line is moving extremely slow all the time. This is an ongoing issues ... I have been sitting in the drive thru line for 30 minutes and there still several car ahead on me ..please address this matter

    0 Votes
  • Le
    Lexy Butler Sep 18, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Very unprofessional rude and slow cashier didn't greet me or say a word after I pulled to the window her name was Allecia she didn't even tell me how much change she was giving me back and after I said thank you she just closes the drive thru window

    0 Votes
  • Kr
    Kristopher Davis Sep 18, 2018

    I'm getting back to work about to chow down...and looked at my food and chopped up bugs all over my chicken. Never have this ever happened to me and I feel so disgusted.

    0 Votes
  • Ms
    Msmoe Sep 19, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I stop at location #727 in Atlanta Ga. on 9/2/2018 at 11:22 am. I chicken was under cook and it took me two hours to get in touch with someone at store. I try to call back on the 9/3/2018, to take to the store manager still didn't get resulted. I would like to have a refund for my order

    0 Votes
  • Mi
    Mike Tinsley Sep 19, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I made a purchase and was told that a cup of water was 1.65?!

    0 Votes
  • Im
    Imran Rafique Sep 19, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Tried filling form for franchising on website. Got error message! No email contact details available?

    0 Votes
  • Ke
    Keith2004 Oct 14, 2018

    I was standing in line to place a order next and she looked over me for the next person in line. This is not the first time she has done that and she has a nasty attitude you need to work with her I will not be going back as long as she is there. Date 10/5/2018 Precious Wilcox

    0 Votes
  • Mi
    Miller Miller Oct 21, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Nathaniel Williams employee is drug user and dealer

    0 Votes
  • Ll
    Llynn Juniors Oct 21, 2018

    I visited the church's chicken in Grambling la about 30 minutes ago. My order was hot and fresh but the sauce I was given for my bomers was old and hard.

    0 Votes
  • Or
    Orianna Oct 21, 2018

    Ordered the 4 piece tender combo and asked specifically if it comes with fries and when got home to check my meal had nothing but the tenders and the biscuit just mad because why pay so much and not get what you paid for...

    0 Votes
  • Ma
    Mariarose111 Oct 22, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Hi i am maria salvatore, your location in 49th and fraser st is soooooo slow, everyday!
    30 minutes drive thru and 10 minutes waiting for a garbage flaming bbq, yes garbage! Your picture looks nice and delicious red sauce but you're serving garbage fried skewer with brown lookimg sauce!

    0 Votes
  • Kr
    Krishawn Sawyer Oct 23, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Jun 22 my son was eating chicken turns out it was raw he was not lookn wen he at it later own that say he got sick i toke him to the er they said he has food poison. Princesses ann rd norfolk, va chruch where i bought the chicken from saying there nothing they can do manage angie was not helpful at all my number is 7575348142

    0 Votes
  • Se
    Seffinger Oct 23, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I was eating a piece of chicken and discovered that a fly had been cooked in the chicken and called the place to report it and they didnt wanna believe it...i have pictures

    0 Votes

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