White Castle / Churches Chickenpoor customer service!

C
This review was posted by
a verified customer
Verified customer
Review updated:

On Wednesday, May 9, I took my two children into the restaurant on the corner of Thompson Lane and Nolensville Road in Nashville, TN. It was around 9:45pm. My youngest son, 11 yrs. old, wanted a #3 (10 burgers, 2 fries, and 2 drinks), but he wanted to replace one of the fries with a piece of chicken and a biscuit. When he was told he couldn't do this, he asked for a # 3, and in addition to that, he wanted the piece of chicken a biscuit. My oldest son, 17 yrs. old, wanted a #1 (4 burgers, 1 fry, and a drink). I asked for a #6 (3 pieces of chicken, a biscuit, a side item, and a drink). The person taking the order #1 didn't repeat the order back, #2 didn't give us enough cups, and #3 only gave my youngest son the piece of chicken and biscuit. When I pointed out the mistake, some lady came over to ring up the other part of the order. I said that I didn't think I should have to pay for it since it was the cashier's mistake. She responded by saying, "You think you should get this free?" , and I said that I thought I should. She said, in a smart tone, "I don't think so." I said that at least I should get a discount, but she never gave me one. I think that if the cashier had repeated back the order, the mistake wouldn't have happened.

  • Updated by Onterio · Mar 25, 2018

    Yes I went ti churches chicken in ontario ca on holt and campus and the cashier told me to come.ba k later if I coulnt wait for her to asist me she was fude and disrespectfull people like that should be fire please di something about it it

  • Updated by Onterio · Mar 25, 2018

    Maria that works at churches chicken is rude and diresoectfull, she told me to go and come.back if I cant wait for her to assist me she should be fire,

  • Updated by Dorothy G · Jun 24, 2018

    6 mile & evergreen

  • Updated by Creighton Coffey · Jul 04, 2018

    I already commented above, see.

  • Updated by Keith2004 · Oct 05, 2018

    Will not be back

Responses

  • Do
    Donald yelton Aug 05, 2019

    I have been to churches many times the chicken is good but the service is bad last 4 times they had no smoked chicken wait 15 min every time gave it many chances you will loose many customers people don't care you need management. Don yelton [protected] [email protected]

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  • No
    Not having it here Jun 17, 2019

    Racist [censored] churches Mexicans only huh well the community don't need you go to Mexico and sale your chicken

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  • La
    Ladyt467 Jun 01, 2019

    I was at the churches chicken in eutaw alabama and not only did I Waite in the drive threw for 30 min I found a hair in my chicken. I had to throw my whole meal out. This is why I never buy food from there

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  • Al
    Allen30 Jun 01, 2019
    This comment was posted by
    a verified customer
    Verified customer

    They is very nasty the workers are very ride the store is very disrespectful she love mess in you'll wonder why she cant keep no workers. All of them rude [censored] hell i will not give this company any more of my service.

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  • Sy
    Sylviawykel May 20, 2019

    Went to their drive thru window at 4:30 tuesday may 14, 2019. No one ever came to take my order. I drove around to the window and the girl finally came to the window and said the drive thru is closed. You have to come inside. Who ever heard of closing a drive thru at 4:30 in the afternoon?

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  • Te
    Teresa Collins Apr 21, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I wen t to churches on Wilkinson Blvd for a 20 piece mixed. After arriving home I discovered we had 15 pieces. While on hold with company, I went back to Churches and went inside. An employee was talking smack about how I ate the chicken on the way home. I live 2 min away how am I going to swallow 5 pieces of chicken. Disgusting Customer Service!!

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  • Ve
    Veronica Whittier Apr 21, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I ordered shrimp and tender platter, the shrimp, tenders and biscuit were hard as rocks. Like they were under a heat lamp for hours. Very disappointed couldn't even finish the biscuit., I usually order two. Below is a pic of the biscuit,

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  • Li
    Lifeofcoffeys Apr 15, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Rice was under cooked biscuits was not fully cooked chicken was extra greasy need to work on teaching the people there how to cook the food

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  • Mi
    MiahK Apr 15, 2019

    As always when I come to Church's Chicken on John Barrow in Little Rock, Ar. there is always someone one the speaker with an attitude and rude!!! Did I mention it's always a wait on chicken as well!!! But I'm never surprised!!!

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  • Ma
    mashaine Apr 07, 2019

    I went to make a purchase and the line was wrapped around the building because only the drive through was available, I couldn't believe it since it was only 9 pm, I could see their point for safety's sake if it were 10, 11, or even midnight, but it was only 9.

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  • Ni
    NiqueyC Feb 11, 2019

    Funny eyed manager will not hire any race but Hispanic. She said it closing the window after another employee said that I could come back for an application.

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  • Tr
    Tracy Cochrsn Jan 22, 2019

    I go to the on Carolina Ave. In Bessemer Al. For the pass several weeks go to this location and the door says it opens at 10:00 am it has been after 11:00 am and they were closed.. there were several cars in the parking lot waiting and most were leaving as i had done... I'M VERY DISAPPOINTED!

    0 Votes
  • Ad
    Adam Stovall Nov 13, 2018
    This comment was posted by
    a verified customer
    Verified customer

    A picture is worth a 1000 words. Luckily the fried okra we waited for about 35 minutes was enough to fill me up...

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  • To
    Tonya Holden Nov 12, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I was in the drive thru of church chicken across from Le Bonheur Hospital and the attendant dropped the serving thongs on the floor. Look at me as she picked them up and continues to use them to serve food. She proceeded to ask me if I had a problem. I'm also calling the store to notify the store manager. Very unsanitary behavior for food service.

    0 Votes
  • Sw
    Swynn1989 Nov 12, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I have been waiting on my w2 for the longest . I have call churches chicken I. They told me to call the 1800 # in still haven't heard anything back from there. Can you please send me another copy of it my address is 5762 Calmar Dr. Apt 1A

    0 Votes
  • Sw
    Swynn1989 Nov 12, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I have been waiting on my w2 for the longest . I have call churches chicken I. They told me to call the 1800 # in still haven't heard anything back from there. Can you please send me another copy of it my address is 5762 Calmar Dr. Apt 1A

    0 Votes
  • Dr
    Drewharris Nov 12, 2018
    This comment was posted by
    a verified customer
    Verified customer

    When I came up on the store the lobby was closed at 8pm everybody was outside like it's recess it was 6 ppl in the drive thur I work for you company and the ownwers be all down my store and its employees but look at what others do and nothing is

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  • Li
    Lindsay McDaniel Klemovich Nov 12, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Need refund, found a bug in our food. Now I have 2 very upset sick kids who can't eat. Not happy. Shawnee KS.

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  • Ro
    Roger16710 Nov 12, 2018

    Got food from Gardena location on budlong and redondo chicken strips was not chicken at all it had bone bristle and was hard and crunchy email me [email protected] I have video as well

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  • As
    Asrtimvxrjiid Nov 11, 2018

    My son came to churches chirches chicken midfield alabama. We ordered at 15pc mixed and they gave me 15 pc dark they left off the biscuits left off the peppers and charged me for a large extra mashed potatoes and gravy I asked for a small I froze everything I want my full refind of $38.00 I have the receipt.

    0 Votes
  • Ap
    April Marie Salazar Nov 04, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Manager was really rude i read her name tag and it said Joann. I will never go back to this churches chicken ever again as long as she is working. This store is close to my house and is very inconvenient to go to another one. If she is manager who do I talk to about this situation. Also this is not the first time this has happend.

    0 Votes
  • Ty
    TyangelaJones Oct 31, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I am a customer of the Thomasville area and i brought corn from them and it had mold in the middle of it so i called me manager name petel and he cursed me out like a dog and hung up on me so if you all cant do anything about him this happened on 5/2/2017 my name is Tyangela Jones

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  • Ro
    Rocky Wolfe Oct 28, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I don't know why you got rid of cheese but having it makes the sandwiches so much better finding out you don't have it anymore was very upsetting I've never submitted a complaint before but I was just curious or at least wanting an explanation for getting rid of deliciousness

    please reply to my email
    [email protected]

    0 Votes
  • De
    Dennis E. Jones Oct 27, 2018
    This comment was posted by
    a verified customer
    Verified customer

    The Church's on Fulton, in Houston, Texas was a disaster, no one spoke English, they refused my coupon, is this what is to be expected I'm not going to be patronizing any Churches anytime soon, please assist with this problem also, they could have at least acknowledge the app coupon

    0 Votes
  • Ky
    Kyle Bray Oct 27, 2018
    This comment was posted by
    a verified customer
    Verified customer

    The counter personal was outside smoking a cigarette smoke instead of placing orders for customers. I am just glad the church's in Blakely, Georgia isn't like this.

    0 Votes
  • Pe
    Pennyevans771 Oct 27, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I ordered 2 3 piece Chicken strips boxes An is was undercooked. An when I called no one answered the phone! Complained An no response. My child was sick for 2 days!! I would like to be confiscated for all the crap I been through when all I wanted was to exchange the undercooked food! Please contact me at [email protected] thanks in advance!

    0 Votes
  • Se
    Seffinger Oct 23, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I was eating a piece of chicken and discovered that a fly had been cooked in the chicken and called the place to report it and they didnt wanna believe it...i have pictures

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  • Kr
    Krishawn Sawyer Oct 23, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Jun 22 my son was eating chicken turns out it was raw he was not lookn wen he at it later own that say he got sick i toke him to the er they said he has food poison. Princesses ann rd norfolk, va chruch where i bought the chicken from saying there nothing they can do manage angie was not helpful at all my number is [protected]

    0 Votes
  • Ma
    Mariarose111 Oct 22, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Hi i am maria salvatore, your location in 49th and fraser st is soooooo slow, everyday!
    30 minutes drive thru and 10 minutes waiting for a garbage flaming bbq, yes garbage! Your picture looks nice and delicious red sauce but you're serving garbage fried skewer with brown lookimg sauce!

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  • Or
    Orianna Oct 21, 2018

    Ordered the 4 piece tender combo and asked specifically if it comes with fries and when got home to check my meal had nothing but the tenders and the biscuit just mad because why pay so much and not get what you paid for...

    0 Votes
  • Ll
    Llynn Juniors Oct 21, 2018

    I visited the church's chicken in Grambling la about 30 minutes ago. My order was hot and fresh but the sauce I was given for my bomers was old and hard.

    Comments

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  • Mi
    Miller Miller Oct 21, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Nathaniel Williams employee is drug user and dealer

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  • Ke
    Keith2004 Oct 14, 2018

    I was standing in line to place a order next and she looked over me for the next person in line. This is not the first time she has done that and she has a nasty attitude you need to work with her I will not be going back as long as she is there. Date 10/5/2018 Precious Wilcox

    0 Votes
  • Im
    Imran Rafique Sep 19, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Tried filling form for franchising on website. Got error message! No email contact details available?

    Comments
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  • Mi
    Mike Tinsley Sep 19, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I made a purchase and was told that a cup of water was 1.65?!

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  • Ms
    Msmoe Sep 19, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I stop at location #727 in Atlanta Ga. on 9/2/2018 at 11:22 am. I chicken was under cook and it took me two hours to get in touch with someone at store. I try to call back on the 9/3/2018, to take to the store manager still didn't get resulted. I would like to have a refund for my order

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  • Kr
    Kristopher Davis Sep 18, 2018

    I'm getting back to work about to chow down...and looked at my food and chopped up bugs all over my chicken. Never have this ever happened to me and I feel so disgusted.

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  • Le
    Lexy Butler Sep 18, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Very unprofessional rude and slow cashier didn't greet me or say a word after I pulled to the window her name was Allecia she didn't even tell me how much change she was giving me back and after I said thank you she just closes the drive thru window

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  • Ke
    ke1978 Sep 11, 2018

    Please investigate why the Church's Chicken on Terry Road in Jackson Mississippi line is moving extremely slow all the time. This is an ongoing issues ... I have been sitting in the drive thru line for 30 minutes and there still several car ahead on me ..please address this matter

    0 Votes
  • Ro
    Rosemary78 Sep 05, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Everytime I come to the location on 71st & Stony Island on chicago Il on sundays they ate NEVER OPEN ON TIME. The managee is very rude & needs to be fired.

    0 Votes

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