Whirlpool

The washer door locks, the 45 minute time button is lit up; the washer will not start. This is my 89-year-old mother's washer--which she used only yesterday--and now (September 14, 2017) it doesn't work. I need a tech person to walk me through the steps of getting it started because I am not familiar with this washer, even though I bought it because it is a Whirlpool and I thought it was reliable. I have been waiting on the phone with Whirlpool for 36 minutes, listening to this awful music, and I have to tell you--I DO NOT THINK YOU REALIZE HOW VALUABLE MY TIME IS! I am a working mother, daughter, and wife.
You CANNOT call me back because I don't live here, and if you try to talk to my 89-year-old mother, she will not understand you. She is deaf and less tech-savvy than I--which is pretty pathetic.
I WANT TO TALK TO SOMEONE NOW! I WANT TO HELP HER!
I will NEVER buy whirlpool again! Your customer service is THE WORST--and that's saying a lot.

We purchased the new washing machine in May 2017abd was delivered on May 13th, 2017. Since the day we got it we have had issues with it leaving a dark residue all over our clothes. They come out looking dirtier then when going in. We called and had a service tech come out. He did nothing but touch a few of the buttons and said we were using too much soap ( this machine is HE and so was the one I had before this for 15 yrs so I'm not knew to this). So I followed his instructions and used the amount of soap he said and nothing same problem. I then tried different settings even less soap and also rinsing them two times all the instructions from your service reps. Same issue is happening. I called back in same technician was sent out he again did nothing to test machine simply told me to try using a different brand of soap. I tried 3 different brands, I even tried running the load of laundry with no soap just water and same issue happening. I called again this time your reps told me maybe there was Bilodeau up in machine not sure why a brand new machine would have Bilodeau up but fine they sent me a product to clean the machine. I did it follow all instructions and still issue is happening so I call back this time a new technician is sent out and he tells me there wish something wrong with the machine doesn't a few things on it and tells me to try a load and if happens again call back right away. He did not teat a pad himself nor stay to watch me do it. Problem happens again. So I called today to speak with a representative she tells me nothing can be done nothing wrong with machine, spike to two supervisors who basically told me nothing they will do, that it's are issue and your company will not help us. So I have spent $1300 on a machine that makes my clothes dirty doesn't wash them I have done all things instructed by your team of professionals and the issue is still happening and now I'm being told to [censored] off basically not your problem you guys do not care and won't help. I am disgusted at how we have been treated, disgusted that your customer service reps are rude and angry your campy refusing to help and I will take all legal action necessary and I am going to my local. News about this if someone does not help us

Josie Di Nicola
[protected]@ymail.com

On Sept. 7th I spoke with one of your service reps to diagnose a hot water heater problem under warranty. They suggested I replace the Thermopile assembly. I paid the extra money for shipment . Didn't fix the problem. Called again on Sept 8th. This time the gas valve was suggested. So again I paid for the overnight but not until your rep put me on hold to see if Sat delivery was going to be possible because of weather that was coming in. He returned and said yes Sat the 9th was possible since the weather wasn't coming til Monday.
It's Wed the 13th and still no part. That's not the bigger problem, the bigger issue is the way I was just treated by one of your reps. She wanted to give me a lecture on acts of God rather than what had transpired. I can't help there were no notes about shipping, not my problem. I only asked for a refund of shipping, but was treated with no desire for customer satisfaction. I have worked in the customer service industry and internet world for over 30 years, It is a very powerful tool!

My washing machine died. Called for extended warranty, your tech came and said the bearings are shot.that took more than a week. now another week later badboy says they are gonna order parts. there are none in north america so who knows when they get them. then they will call for another appointment - probably take another week. why should i have to wait a month to get my machine working...service number 194544

It keeps leaving sticky tar substance on my clothes. I have had to take 4 days off work to accommodate people from your company to look at it but I keep having the same problem. I am extremely disappointed that it's a brand new dryer and you won't just replace it. It's ruining all mine and my kids clothes! At what point will you replace this dryer? How many things need to get ruined and how many times do I gotta take off work?

Expensive American Made Junk

Caution, a whirlpool product started the deadly June 14, 2017 London block inferno, at least 79 people perished in the flames!

Purchased this Whirlpool made Maytag Stainless Steel dishwasher Feb 2013. By Jan 2017 the washer was no longer operational. Due to poor factory design the touch pad wiring harness was crushed during the initial assembly. The harness is routed behind the touch pad/pull handle faceplate in the door. The factory design provided no clearance for the harness. Obviously after little use (opening and closing of the door) the pinched portion of the harness behind the pull handle becomes compromised causing an electrical short.

I phoned Whirlpool the maker of the Maytag Stainless Steel Dishwasher for assistance, all they offered was a "repair plan" in excess of $300.00. I purchased this supposedly quality American Made Whirlpool product as well as a range, microwave, washer and dryer in the spirit of supporting US labor. Now I'm stuck with a dishwasher that has an electrical short, that has to be shut off at the breaker box because it will smoke and run without notice! And possibly a fire hazard and Whirlpool trying to milk me for more money. Please think twice before purchasing anything from this Michigan based company.

I bought a Whirlpool office fridge September 10, 2016 at Target . I did not purchase the extended warranty.For the last few months I have been trying to have it fixed or replaced. Now its about three days before the factory warranty up, they promised to send someone to repair it.
Keep in mind I was told I need to get the original receipt of purchase. I requested a copy of my receipt from Target. Now I am playing phone tag up until today. Its always, not the correct department.
Sorry Whirlpool you just lost a customer.

Oslyn

Five years after purchase board needs replacing and the board is no longer available. Cannot even buy a red front load washer to match base and dryer. We paid a lot for these. I have phoned customer support three times, each time with over a 45 minute wait whiles listening to messages on "longer wait times". tried chat and not once has an agent been available. I am again on line right now (41 minutes). I could not register as the number ws incorrect. (I have a picture of the tag!) so I called the number listed. the US agent answered and transferred me to the Cdn line and I am now up to 43 minutes. This is insane!

Ive replaced this handle twice! I have messaged you about this before without a responce and woukd appreciate it if you coukd send a metal doir handle that doesnt have to be replaced every two months!
Handle is only held on by small plastic pieces that break off easily! I have bought washer dryer fridge and stove from whirlpool and im very disappointed in this cheap made handle being put on the dryer.

I bought a Whirlpool dishwasher from Lowes in September 2016. In June 2016 it stopped washing dishes- took a week to get someone to come fix. Then it quit drying and draining at the end of June. I am STILL waiting for a resolution. I had to call twice a week for 2 months and got nothing but a run around. They told me last week that i can get a replacement but i had to wait for the delivery company to get ahold of me, well they still have not called me. Every time i call i am on the phone for an hour - and i still have a broken dishwasher. on one call i actually had a "resolution specialist" laugh at me when i told him my problem. I am beyond mad and am just ready to give up- I HATE Whirlpool.

I purchased a brand new Whirlpool refrigerator April 20, 2017, On August 4, 2017 the refrigerator went out. I had just went to the grocery store the day before the refrigerator failed. I lost all of my food. I did not purchase the extra service agreement when I purchased the refrigerator. Did not have the money to do so, I had to work over time to be able to buy the refrigerator to begin with. Everyone kept telling me to just buy a used refrigerator, but I insisted on buying a new one, figuring it would last me for awhile. I could not believe in less than 4 months it went out. It went out on a Friday and could not get a serviceman out until Thursday. It was the compressor but could not get it fixed until the following Wednesday. I called trying to get compensated for the food I lost. I was told that since I did not purchase the service agreement that they couldn't help me. I make $10 an hour, I live pay check to pay check, losing that food hurt me. I thought Whirlpool was supposed to be a good product with good customer care, I was wrong. That refrigerator should have lasted me years, not broke down in just a few months, but to not even offer to compensate me for the food that I lost, is unacceptable. I will never buy another Whirlpool product and I will make sure that all my friends and family know that customers do not mean anything to Whirlpool. Companies just don't care about the consumer any more all they care about is themselves. I would have been better off just to buy a used refrigerator.

Good morning, I bought a dishwasher from Lowes in Oct. 2014, and in July 2017 it started leaking from the bottom. I called for a service apt and was given a terrible run around from the customer service area. After 2 phone calls and over 30 minutes on hold, finally got someone to come out and evaluate. There was a hole in one of the parts on the bottom, this should be a manufacturer defect, but no one would admit to that. Based on research this dishwasher should last at least 9 years. Extremely disappointed in this product and how I was treated.
I just called Weber Grill about a broken piece on my grill, rep answered in 1 minute, all our parts are under warranty for 10 years, had the most pleasant experience ever. No comparison to how I was treated by Whirlpool. I have gone ahead and had the repair done on my dishwasher after 2 months of not having a dishwasher by a tech you recommended, cost me as much as it cost to buy new.

Purchased refrigerator in Nov. Broke 1st time in May. Design defect that whirlpool knew about with part called a thermistor. "Repair" was to move thermistor. Broke again in July. Called July 28th for 2nd repair attempt. It's now Aug 23rd & still not fixed. 5 scheduled repair visits later & I'm told parts might be in by Sept 15th. Repair services have lied or just not shown up. Whirlpool has lied & been absolutely no help. They don't call back when they say they will. have talked to 5 people at whirlpool, including 4 "supervisors".
All said they would call me & didnt. Keep leaving messages 4 days in a row & still haven't received a return call. Had to throw food away twice, missed work 5 times, still don't have a refrigerator & all whirlpool offered was a $150.00 inconvenience fee. Not even close to what I've lost & i never even received that. Want my money back or a new fridge at this point.

After self clean cycle oven went dead . Nothing works . Replaced thermal cut off switch in back of oven. Expensive part still did not fix. Crap crap cheap oven no good! Oven should last more than 24 months . Junk would never buy again. Better come good for this ! Getting parts took way too long and this seems to be very common that after a self clean cycle the oven goes dead so why has whirlpool not recalled fixed and dealt with this ? Absurd to have to pay more money after only 24 months. Should not have to buy extended warranty ! I had a previous oven that worked for 30 years not a single problem ! This one didn't even last two years ! Whirlpool is unbelievable ! Fighting to have this covered but am out of warranty . Searched online and thousands of complaints the same as mine, oven dies after self clean ! Already paid 1400 + on this oven and didn't last two years and now have to pay to have someone look at it and then buy the parts to fix and yet again pay someone to install the new parts ! And will this keep happening ! " Shouldn't have to buy a new one because I cleaned this one "

I had a Whirlpool glasstop range for 23 years. I then remodeled my kitchen and decided to replace my old appliances with new Whirlpool products because they lasted so long ( gave the old stove to a friend and it's still working). I got my new things in July, 2016. In August, 2017, one of the small burners at the back of the stove went out! Unbelievable that a "new" product is so poorly made that it can get barely past a year, much less like the old ones that went on forever. Whirlpool needs to go back to the drawing board and do some better quality control. They've lost me... Oh, and the refrigerator has some sort of water filter that also went out in a few months AND the pedestal bases for the washer and dryer have never fit correctly! Yep. Whirlpool is not worth the money any more.

On 1-1-16, I purchased a Whirlpool electric slide-in range, Model WEE73OH0DS, for $1, 179 from Airport Appliance in San Jose, CA. On 8-13-17, the oven stopped working. On 8-16-17, Bay Appliance Repair was dispatched by Whirlpool to inspect and repair the range. Per the technician, the cooling fan assembly was broken and it would cost $458 to replace. I have since learned that there is a design flaw in the cooling fan and that the computer behind the control panel is not water or oil proof and could cost upwards of $600 to replace should it fail. Before I made this purchase as part of a full kitchen remodel, I researched the product across a number of credible review sites and this range was rated in the Top Ten for its model type. Rather than pay a repair cost that is more than a third of the original purchase price, with no guarantee that I won't also face additional repair costs in the future, I've asked Airport Appliance to identify a freestanding range without any of these vulnerable features to replace the Whirlpool unit. The range I had before the remodel was completely trouble-free for 16 years, so I was not expecting to have to replace the Whirlpool range within less than two years of light use.

5-30-17 I purchased (4) Whirlpool appliances, Microwave, Dishwasher, Stove and Refrigerator, to complete the remodeling of my kitchen. The Microwave and dishwasher were delivered without incident. I chose 7-15-17 for delivery dated for stove and refrig to insure that the majority of work be completed before the units arrive, and they were both being built into cabintry.
7-15-17 comes and RAS Delivery service tells me both units are damaged.
7-24-17 second attempt to deliver by RAS and get a call both units are damaged.
7-26-17 Stove is delivered OK but refrigerator is damaged.
8-4-17 Refrigerator is delivered, however, due to the delayed time period, my contractor worked with the specs that are online to install cabintry. The refrigerator was too big for the destinated space even though it meet the specs sizing. Refrigerator was returned and I picked another smaller model. This refrigerator was delivered and upon request when I purchased, the door handle needed to be changed from the left to the right. The delivery man did this, however, he put the handle on upside down and did not have any plugs to fill the 4 holes that were visible. He
told me to call Whirlpool, which I did. I spoke with Becky and she overnighted me the plugs. I had also requested from Whirlpool to send someone to balance my refrig because the delivery service could not do this. Whirlpool set up a service visit, Josh came on 8-14-17 reversed the door handle, put in the plugs and attempted to balance the unit by wobbling it back and forth - and stated "he needed another man to help" and would put in an order for a return visit on the 28th. Right after he left
I went into the kitchen and see a large dent and scratches on the right side of the refrig. I immediately call Whirlpool to report this, because Josh never mentioned it - and they informed me I needed to contact Platinum Factory Service, which I did, they told me I needed to go back to Whirlpool and request a service call. At this point, I was frustrated and Robin the person I was talking to said she would take this to her supervisor while I waited. She followed through and that afternoon a gentlemen from Platinum called me, (Jim W). He stated he had a more experienced service rep (Paul) and wanted him to come and assess the situation. He arrived assessed the problem, stated this happens all the time. Jim W called me after receiving the pictures and report from Paul. He asked me what I was looking for and I stated - a new refrigerator - which is what I had before your rep damaged it. He stated he could offer me $200 and I stated NO. I had contacted Sears Scratch & Dent store in our area and was told they take off up to 40% off damaged items. So with this info I said I wanted $400. Jim W immediately said NO $250 was his max and informed me that they definitely would not replace the unit and if I insisted on this I would have to get an attorney to prove that his rep did the damage. To date, I have not heard back from him. Needless to say, I am not a Happy Camper.
I purchased 4 Whirlpool units. I had a refrigerator that was not damaged
before the service rep came to my house and now Im told I have to prove that he did it. WHAT IS WRONG WITH THIS PICTURE. I am an honorable
person and just want satisfaction for this trama. Awaiting a positive response. Suzanne Woods [protected]@aol.com

To whom it may concern,

When my whirlpool dryer broke recently, after ten trusty years of service, I did not bother to shop for other brands. We replaced it with the newest model and had it installed next to our whirlpool washing machine. Like any parent, I spend a lot of hours in front of those two machines, solving the problems of the world while I sort and fold. Through the course of this past weekend, I had to have several difficult conversations with my kids about the events on tv in charlottesville, then again at the ridiculous delay and ambiguity in our president's response. There is no getting around the name of whirlpool's ceo on the president's advisory board so it bothers me now to look at the name whirlpool and think about the company's connection to a man who seems to be leading our country down a dark path. I respectfully ask you to send my wishes to mr. Fettig that he leave the president's advisory board. (The reality of course is that the president seems incapable of receiving advice from others so the appointment is likely a waste of mr. Fettig's time anyway.).in return, I will continue to be a committed whirlpool customer.

Sincerely,
Catherine coulter
Oakmont, pennsylvania

We bought our wsf5579 whirlpool fridge less than 4 year ago and now the ice container cracked and a huge hole in the plastic is causing the ice cubes to fall everywhere. We've tried to find a new ice container but all the answers we got was that this product is dicontinued and we can't get that part anywhere, not even used. We tryed to contact whirlpool via e-mail but it's been weeks and no answers.
The fridge is less than 4 years old and i can't get parts? What am i supposed to do? Buy a new fridge every 4 years, even though it works fine, just need a spare part? The Whirlpool service is really crappy.

I purchased this washer on 9/30/16. The salesman at Lowes was very kind and knowledgeable and told me that he had one of these and loved it. He explained the "High efficiency low-water" to me and said that sometimes people think that its not working properly because it doesn't fill up with water like the old machines did. He also said that sometimes his clothes didn't come out clean so he would just throw them back in the washer and clean them again. I just thought it was because he was a guy and didn't know how to wash them properly. WELL BOY WAS I WRONG! This is the worst washing machine I've ever had. My clothes are cleaned randomly. Sometimes I will put a small load in and it might come out clean, but mostly not. I have complained to my husband so many times that he's sick of hearing about it. Friday I contacted customer service who said they were going to send a service person to my house between 8 am and 4 pm on Saturday. I sat here ALL DAY and didn't leave the house (when I had lots of things I needed to do) only to NOT HAVE THEM SHOW UP AT ALL! No call/No show. I am very mad, very disappointed and will never ever use Whirlpool again. As soon as I can get the money up, I'm going to get rid of this and go with a different brand. This is horrible. I just washed a sheet twice just to get it clean. Why such a big tub if the water only goes up a few inches? why not just have a tiny little tub that fills with water. This whole water efficiency doesn't make sense. I can't believe they couldn't even live up to the service of coming out when they said they were going to. Nothing but disappointment.