Whirlpool

I purchased a Whirlpool washing machine on 7/18/17 from Norwalk, CT store. I was told they would call night before for delivery time on 7/20/17. I never received call night before so I called customer service on 7/20/17 around 8:30am and was told I was last delivery #13 of the day and it should be between 1 and 4 but most likely around 4pm I did get call around 9:30 from delivery driver who said he would now deliver between 2:30 and 5:30 and I was still #13. I told him this is rental unit and my tenant has doctor's appointment at 2pm but I could let them in. I asked the driver since this is last delivery that I would probably be later in day like around 4. He told me yes but if his scheduled changed he would call me earlier and let me know. received pc at 2:27 without any message. I then got call from store at 2:58 saying delivery man was outside unit at 2:30. I started heading up to condo but store told me it was too late that driver already left. I called store and spoke with store manager Joe and told him what happened. The driver lead me to believe that I would be his last delivery and not the first. I was upset because this is 3rd time I have had issues with PC Richard delivery. I never complained before but very poor communication with delivery people, store, installation.
The store manager Joe said he could not get truck back. It was only few minutes after 3pm. I was upset and said should I just cancel order and purchase somewhere else. He told me I could by product anywhere I wanted.( not helpful, poor communication to customer). I made arrangements to have truck deliver the machine next morning 7/21/17. My tenant was able to left them in around 8am. She text me that they set up machine and took old one away very fast. She said they set the machine to run through a short cyle without any detergent and off they went. She went down to basement a half hour later to find washer was spewing water all over the floor. They did not connect pipe properly. She turned off machine but this is finished basement and carpet got soaked. I went up there to condo and called store who said that they do not know why delivery team installed machine and turned it on without proper attachment. No one from delivery team called me or store to say that they could not install because they needed hose extension. I have pictures of damage to carpet.
Later that afternoon Kevin- store manager who was helpful and understood my frustration delivered hose extension.
My carpet was soaked I tried drying with fan but was not working. I do not want mold in my basement. No one from delivery/insulation attempted to clean up the mess they made. I had to call Andrew Fry from FDX Restoration to come dry up carpet and padding. PC Richards or delivery crew is responsible to cleaning up this mess. I requested Distrist Manager or someone from customer service call me to rectify this issue.

dishwasher caused catestrophic flood:
wednesday july 19th, dishwasher was set at 5pm on a quick wash cycle, 6 hour time
delay.
thursday july 20th -7h15 am woke to our house steamy like a sauna, all windows heavily condensed. walked into our kitchen which was 1 inch under water.
the dishwasher had the 'clean' indicator on that shows the cycle has completed, but you could hear water still being supplied to the dishwasher.
the dishwasher sensor turning off the supply had obviously malfunctioned. i opened the dishwasher; you clearly could see water being supplied through the intake valve. the bottom of the dishwasher was full of water and was not draining.
opening the dishwasher seemed to reset the system and interrupt the malfunction and it stopped supplying hot water.
our insurance emergency restoration expert's initial estimate based on drywall saturation tests is that the dishwasher was depositing water into our kitchen for at least 6 hours.
as we have an on demand hot water system, this was 6+ hours at 125 degrees.
we had an appliance technician in who could not reproduce the sensor malfunction, but who did find the seal at the bottom of the dishwasher door was leaking, likely from the sustained water pressure.
this has caused tens of thousands of dollars of damage to our main floor and 85-90% of our finished basement. our insurance company is estimating 2-3 months to correct the damage caused by this dishwasher.
we are also expecting an outrageously high gas and water bill, which will not be covered by our insurance, and it will also
be our responsibility to pay for the dishwasher destroying our home.
there is talk of us having to move out of our home in order to ensure that work can be completed - refinishing the entire main floor and rebuilding our basement from cinder blocks up.
my husband and i have already had to take time off work to deal with the horrendous damage this dishwasher has caused.
beyond that, our 3 year old daughter is living in fear of "the leaking" in our house, and has been trying to be emotionally supportive of me, her mom.
i am currently 8 months pregnant and over and above the stress this flood has caused emotionally and physically, i am dealing with the likelihood that our home will not be fixed or safe to bring our new baby home to in september - all because of this faulty product.

To,
Head of Department - Service
Whirlpool India

Subject : System goes out of warranty due to delay in fault identification, wrong service and extending days to attained compliant.

Dear Sir/ Madam, ,
Due to failure in fault identification / casualness/ delay in service by gurgaon service centre, rectification / responses not happens on time and my system goes out of warranty
My system was in warranty till 29th June'17 but due to failures in fault identification from 10th June, neither my system repaired nor I used AC in summer seasons (wef 10th June'17).
Requesting management to look matter and repair my AC under warranty as the entire delay is from service centre end.
Referring my grievances under subject for complaint,
1. On 10th June'17 at 10.35 AM - Registered compliant against AC not cooling (SR No. HR0617004316)
2. On 10th June'17 at 5PM - Two technician visited my house and they only switch ON power and stated that non availability of Gas is the reasons of “AC not cooling”. They demanded for visit charge without doing anything but I refused for same as instruction from customer care.
3. On 11th June'17 at 4 PM - Two other technicians visited and they filled gas. I paid via Paytm of INR 2365/- with 3 month of warranty. I did not give me invoice for same and promised to give it by tomorrow.
4. On 12th June'17 - I realize there is no cooling and status remains same as previous.
5. On 13th June'17 – I call to service technician about said issues and they commit to come on 14th June but didn't come.
6. On 14th June'17 – I called to service centre [protected]) and registered complaint to service co-coordinator Mr. Neeraj. He commits to send technician on 15th June and again technician didn't come.
7. On 15th June - Again reminded to Mr. Neeraj but nothing happens.
8. In between 16th - 25th June'17 – I connected to Mr. Sunil, Service Manager @ [protected] but he didn't picked my call / not responded.
9. Then after I went for holidays and returned week back.
10. After coming back from holidays, I then registered complaint ON 14TH July'17 for not cooling at CUSTOMER CARE
11. On 15th July'17 - Tried to reach Mr. Sunil again but not responded. Then received call from Mr. Neeraj and they send technician on 15th July.
12. 15th July'17 – Same technician (who did service on 11th June) came and tested
a. First they are saying, problem in power card without investigation the issues.
b. After testing, they said about fault in stabilizer
c. Bypassed stabilizer and tested, then they concluded that CAPACITOR is not taking load at 5 PM and ask me INR 1000/- to purchase. They went to shop and procure new capacitor (even bill not shown to me).
d. They replaced capacitor but problem remains same. After that they said “YOUR COMPESSOR is faulty” and suggesting for get is replaced.
e. He did not taken whirlpool satisfaction code and while returning I pushed to place my old capacitor but denied with reasons of NON REFUNDABLE . After argument, they placed old capacitor and refund INR 870/- instead of INR 1000/- with the statement of “I don't have money ” and will give while coming next time.
f. After 15th July'17 – No one attending issues calls from service centre also not responding. Then I contacted to whirlpool customer care.
g. Tried to escalate to higher management with SR No. HR0717005602 but executive unable to connect. But she gave me help desk mail id for escalation. She committed for call back arrangement but again no call from Whirlpool
13. Expecting management for quick action as I am suffering since last one month +.
14. Services and responses I received from service centre is pathetic.
Worst services I never seen before this. I am using whirlpool 3D Aircon, Whirlpool double door Freeze and 360 degree 11 ltr bloom washing machine. Keeping a valued customer of Whirlpool, quick action should be taken from management.
Thanks & Best Regards
Afroz Anjum
[protected]

I have a 2door fridge white so number INA044707715 bought on 25/08/2005, chennai.
I have full satisfaction all these years. Only once about 6 years ago, the pipe taking the freezer, got frozen with ice, it was correctly diagnosed and set right.
Now on 16th July it did not work. Next morning I complained to whirlpool numberCN0717016766. A tech from the authorised agent, A.S.Associates. Name is Ajit came.
Straightaway he looked into the fan chamber, told me it is nit working. Then he took it out and fixed a new fan unit, and also another part both he had already brought with him, changed. Said, it will take to cool, and gave me a bill of Rs. 4450+400=Rs. 4850/- I gave a cheque.
That evening, I checked, found the fridge not at all working. So again I complained number CN01204341895.the same Ajit came, looked behind the compressor, pulled out a small connector & adaptor, replaced, said it will work. No it did not. I called Ajit yesterday evening, said his visit time is over, he will come tomorrow, I.e., today.
He went to the backside of the fan area. And said power supply small cable to be replaced. He replaced it. It is now working.
I am damn sure it is 100% planned CHEATING. Look at the problem. Any tech will first see if power connection is good anf no fault; then a genuine and honest tech will do that first. Then he will find out why gpfan is not working.
It is deliberate cheating. I will not encourage this agent to work for Whirlpool, this name will become disrepute. Please change this group. It has cost me Rs.50000/- I have attached the pictures of the parts he removed on 2 days.

Ref M-[protected]

To Whom it may concern,

I had a brand new Indesit washing machine delivered & installed by yourselves on the 07/06/17. The delivery man scratched 3 tiles when installing the washing machine, which I reported you to on same day.

The new washing machine was then leaking, so I again phoned customer services on the 09/06/17 to report this. They booked an engineer visit to come on the 13/06/17. The new faulty washing machine leaked 3 times over my new kitchen flooring, which I phoned customer services to report several times (09/06/17, 10/06/17 & 12/06/17), which they said to wait for the engineer visit on the 13/06/17. The engineer came to find that the new washing machine was faulty, there was a problem with the draw filtering the conditioner (this will be on your records), he then ordered the 4 new parts and re-book another engineer visit for the 16/06/17. The engineer came with the parts & repaired the new washing machine. I was never offer a new replacement washing machine which I am disappointed about as I feel this should have been automatically offered, as I had just paid for a new washing machine, why should a brand new washing machine be repaired & not replaced?

I was very disappointed yesterday to receive a phone call from your senior customer advisor, regarding my complaint being compensated for all the inconvenience above I have suffered from Whirpool.

The gentleman at first offered me £30.00, then increasing this to £50.00, plus a years extra warranty. I find this a complete insult, I lost a day's annual leave (which equates to £70.00), plus inconvenient of taking my washing to family & friends for over a week whilst I was waiting for my new washing machine to be fixed, plus all the phone calls to customer services & the claims line. It is an absolute joke, I should be compensated at least £100.00. Why should a customer be out of pocket for buying a new washing machine from yourselves.

I want this matter looking into further and not just to be shrugged off.

A very unhappy customer.

Regards,

Mrs Hodgson
UK Customer

I bought this microwave through whirlpool back in June 22nd, and been told it only going to takes about 7 - 10 business days to delivery and install. Today is July 17th, and I been scheduled to install my microwave on the 20th from no exactly time since the company who gonna install the microwave kept hang up on me. I called back to Whirlpool, spoke to Shenita who claimed herself as the supervisor of the department with no help at all! I been waiting for this microwave for almost a month! She only told me that she felt sorry because no one called me to explain why, and she can only tell me that they going to install the microwave between 11am to 8pm. Seriously? If I asked you to stay at home for 9hours to do nothing besides waiting for a microwave, will you do it? She told me that there is nothing she can do besides put me and the installing company on the same line and ask for the time frame or reschedule. This is so annoying that the way she's talking is like its all my fault. I asked her back what do you want me have any expectation to purchase whirlpool products, she said if you don't then you don't have to. Whatttt? Is this really a customer service? a supervisor? You got be kidding me.

What on the earth that whirlpool expect their customers to do? This is how to treat your customers? You can delay the delivery time, the installation time with no explanation, and nothing you can do beside push your customers to other company, why don't you delay to charge my card?

I bought a replacement over the stove Whirlpool microwave oven after a lightning strike hit my original one. I hired a handyman to install the new one. I bought this microwave from Sears but I don't expect them to honor any requests I have because it was approximately five years ago and I don't have any of the paper work.

After a few months of using this microwave, the door showed a small crack. Soon there were several cracks and I had to tape it with clear shipping tape.
In spite of being ever so careful when closing the door, it continued to crack. If not for the tape I put on it, chips would fall off. It's an eyesore and probably dangerous.

I called Whirlpool from a number I got off their website. The rep told me he had never heard of this happening. He offered advice for me to be sure and use the fans while I am cooking and he advised me to order a new door at a cost of $137. I still have it in the box as I can't find anyone to put it on. I want to try to return it even though it has been some time since I ordered it. Since I now learn that cracking is common on this unit, I'm afraid the same thing will happen and I am just not able to afford a replacement. I just don't know what to do.

I have the new door, but I have no other proof of talking to Whirlpool and receiving false info plus being advised to order the new door. I am sure there are many complaints about this item. Can you help me?

Hello
I purchased this dishwasher January 22, 2016 from Lowe's. I've had a series of problems. Some are bad design, some are weak plastic.
>November 7 2016: The Upper Rack Caps, a mechanism that allows the top shelf to be raised and lowered broke.
>November 16 2016: The repair man was great and came to repair it.
>January 18 2017: The same mechanism broke again. The same great repair man visited and we agreed that the best solution was to immobilize the top shelf, so it couldn't be adjusted up and down. He used plastic cable ties to hold them in place.
>July 10 2017: I was loading the silverware tray and bumped the silverware clip and the end snapped off. I'm 60 - I didn't bump it hard. The plastic should never have broken.
July 15 2017: I spoke to a very nice woman who helped me order this broken part.
DESIGN FLAWS
>The idea of the lifting and lowering the upper tray was badly thought out.
>If I put knives in the left hand side of the silverware tray, they sit too high and the detergent dispenser doesn't open. BAD DESIGN
>The holes for the silverware tray are so small that most of my cutlery doesn't fit in them. BAD DESIGN
>The silverware clip should never have broken when I bumped it. BAD CHOICE OF PLASTIC
The machine has not been used that often. We ran it only 2-3 times a week. I dread what other parts are going to break and wish I had never purchased this machine. I will contact Consumer Reports and try to warn other people about this badly designed badly built machine.
It must be hard for the capable staff to be supporting an inferior product.

I ordered a complete kitchen appliance set from Leons. They are from Whirlpool brand. I was told by the sales agent Tony from Leon's vaughan that nothing was in stock and that I would get a call when it came in and to set up a delivery date. He said that it would be a couple of weeks. This was end of May/ beginning of June. So the appliances apparently came in as I got a call from Tony telling me to set up an appointment for delivery. So I called and set up an appointment for July 13. I am doing kitchen renovations and this was the date that everything else would be finished. I threw out all my old appliances thinking that I would be getting my merchandise on the 13th. I got a call on the evening of the 11 stating that there was a mix up and my stuff was actually not in stock. The gentleman proceeded to explain and bad mouth his colleagues by saying that they did not know what they were talking about when they said that it was in stock. I asked to speak to manager Sohaib. He said that they would be delivered in about a week. I told him that this was not ok and then i asked what he meant by a week. I wanted an exact date. He did not have one which was really frustrating. If you dont have a kitchen then everyday counts and is a lot. It can't just be "I think in about a week". He then asked me when next week I would like to have it. Did not make sense to me as I think the obvious answer would be as soon as possible. He then said he would have to check dates for availability but then why did he ask me what date I wanted them? He had no idea what he was talking about. He said he would call me back and he never did. I am currently contemplating going back to the store and getting my deposit back and canceling the order and going to IKEA which has exceptional consumer service. I told the guy on the phone that I would write a bad review and he said that "that was my decision". Where is the concept of "it was our mistake and we will cover the costs of any inconvenience"? Give me something as a costumer that will make up for your mistake. sorry is not good enough when I set up delivery a month ago and was told by Leon's staff members that my items were in stock.

This dryer has been a lemon from the beginning. Within the first month, I had to call the place I was renting to own it thru, to have them come pick it up to have it taken in for service. It is always the same problem that needs to be fixed, the thermal switch. I have had this machine fixed around 10 times or more. I spent a small fortune on this product and cannot afford to go keep purchasing new dryer after new dryer. When this dryer gets hot it gets hot enough to burn a small child so I have always had to keep children away from it. I have informed Whirlpool of this issue and the other issues I have encountered with their other products such as the washer that I had that was the matching CABRIO that the drum broke (mysteriously) and ruined my wooden floor or the newer refridgator that the freezer ices up on to the point you can't get the door open after just defrosting it the day before. I was told their is nothing they can do for me cause I should have spent even more money and purchased an even longer warranty. What happened to the days where if a company produced junk they would do something for the customer about making it right. Never again will I buy there junk.

Within a month of living in Sunset farms we have noticed multiple things missing within our home, and today our refrigerator broke down and there is no service tech available for 3 days! We have been lied to about the two story homes going up around us and the obstruction of views, and watching the headaches of my parents who for the first time in their life were hoping to enjoy being new home buyers only to realize that its nothing its cracked up to be is very unfortunate.

My washer is 2 1/2 years old. The top portion toward the rear of the opening is rusting away. My replaced Maytag was 20 years old and the only reason I replaced it was because it was old, I wish I would have kept it, it would be still working with no problems.. In addition I have had (2) outer tub with bearing replaced. The last one replaced 6 months after the last one. Has the issue with the tub bearings been resolved so I do not have this problem anymore? Is there a lemon department within Whirlpool I can discuss this ongoing problem with? Its obvious a problem with your parts and I want to get some resolve with this matter.
wes.[protected]@msn.com

Jacqueline DB
Philadelphia, PA

Refrigerator manufactured in May of 2012, purchased at end of June 2012 dies. Service rep from Best Buy's Geek Squad comes out and states that it is the compressor. I don't understand how a refrigerator can go bad in 5 years. I own a Kenmore refrigerator which I have had for over 20 years and it is still running. I am not certain what would cause a perfectly faultless product to die in 5 years. It would seem to me that the product had to be faulty from the beginning. I am now faced with spending $500 to replace a compressor. Please advise if there was a recall on the product that was somehow overlooked.

Whirlpool Model # WRF560SMYM00
Whirlpool Serial # VS22189789

Can you tell my Why no Power is getting to my Ice Maker. This is a 5 1/2 year old unit and been nothing but trouble. Please help. I have already spent $565.00 out of my pocket. Two Valves, Ice Maker, 2 Optic Boards, and a Main Board. I spoke with a Whirlpool Rep yesterday and she just told me that there was not a recall but additional info on this unit to fix the problem, but wouldn't tell me.

V/r,
(R) SFC Phillip T. Dunn
ISR-I Manager (Alabama-)
Construction & Facility Management Office Alabama Army National Guard
[protected] cell
[protected] office ID
Phillip.t.dunn.[protected]@mail.mil

My dishwasher is a lemon and I want some sort of refund. However the parts that keep breaking down are Whirlpool parts.

On July 17, 2012 we purchased a Kenmore dishwasher which uses Whirlpool parts. Neither company will help us.

Some months after purchase the panel went out so an independent repair man put in a new panel. I believe from Mexico. Then in July 2015 we had to put in another panel also from Mexico. Today June 30, 2015 we put in a third panel. The panel cost $125 aside from cost of repair person who waived his charge this time.

The model is 665.13743K601.

The part today June 30, 2017 is WP8558208.

Whirlpool won't help because a Kenmore appliance.

We are in a catch 22 situation here. What do we do. Tom Elden [protected]

The request for information won't help because the complaint is about a Whirlpool part in a Kenmore dishwasher. The folks on the phone won't help.

Basically this is a part from Whirlpool that now says made in the US. But we have little hope it will last longer than the original or the previous two Whirlpool dishwasher panels.

Have a whirlpool model yxfe710how kitchen range with convection oven that is 2-1/2 years old. Ever since new the convection does not work as it should.in the first month the oven made excessive noise during use. The whirlpool tech arrived and suggested that we turn the temp up to 475 deg. For one hour. That should cure the noise. Well, it didn't, it only minimized the noise. It is still noisy. Next we had a runaway oven that did not shut off at the set temperature of 350 deg. This was a safety issue. When we smelled the odor from the overheated oven, it had reached almost 500 deg. Whirlpool fixed that.
We have had 7 (Seven) service calls to repair the convection oven to no avail. It still does not bake in the specified time. The last technician, this summer said "that's just the way it is". We have a convection range that does not bake properly and they

We purchased this stove top July 2015 at a Home Depot Sale to install in a home we were building. We installed in July 2016. Within 6 weeks the first knob broke. And as of 2 weeks ago all knobs have broken and cannot be used to turn the store burners on or off. I feel these knobs are inferior and need to be redesigned stronger so the plastic stems that fit over the gas controls do not split with normal use. I called to see if there was another option I could purchase and was told the knobs were the same and cost $32 a piece. We purchased 7 appliances for our new home, all of which were Whirlpool or Maytag. This incident has convinced me that the quality of this brand is in question and hope Whirlpool will acknowledge this defect and replace thesee knobs with ones that will work. If not I will replace the whole stove top, not with one of the Whirlpool brands.

Refrigerator came with my new condo. I upgraded to better appliances.
Bought in Sept 2014
Now it stopped working - freezer and fridge warm.
waiting for service guy to come.
Will have to throw out over $200 in food.
My old Kenmore in my previous home lasted over 20 years.
Very disappointed in whirlpool.
If it can't be repaired - at my expense, I'll go out and buy another brand.
What has happened to the whirlpool brand?

We purchased our Whirlpool refrigerator the end of January 2016 It stopped working April 2017. Sears will only give us $550.00 to replace this We paid close to $900.00 We are a modest middle class family. My husband and I both work for Corning Inc. Currently we are using our older Whirpool fridge that no longer keeps cool so I buy 2 large bags of ice and treat it like a ice cooler. Please help us! We bought a Whirpool for its name. Very disappointed

Whirlpool Washer Model # WTW5550XW0 purchase in 2011 just announced deceased after paying an appliance repair person $85 to diagnose, as he estimated $400 to repair! This washing machine is only 6 years old and used by a family of 3, so not very heavy usage in general.

I have found many blogs and sites with plenty of frustrated people with these particular models such as myself that are not satisfied with what used to be traditional Whirlpool quality!

If anything, I believe a recall notice should of been issued for this model as it appears plenty of other folks have died prior to my 6 year old one. Not good...

I would appreciate some response and some type of prorated reimbursement for paying what we paid for a washer that only lasted 6 years! I understand planned obsolescence, but this is ridiculous!

I appreciate your understanding...

Wes Nelson
[protected]@comcast.net