Whirlpool review: 0 star – extremely disappointing delivery experience

I am extremely disappointed with the delivery experience from Inside Pass and their delivery partner, Top Hat.

We ordered a refrigerator based on the estimated delivery date of August 4. After placing the order, we received a confirmation email changing the delivery to August 5. A day or two later, another email postponed it again to August 6.

Because of the scheduled delivery today, I took a day off from work to make sure someone would be home to receive the appliance. Then, on the morning of the delivery, I received yet another email telling me to choose a new delivery date. The earliest available date? August 12.

This is completely unacceptable. Multiple delivery postponements are frustrating enough, but waiting until the day of delivery to delay it again, after customers have rearranged their schedules and taken time off work, is incredibly disrespectful.

If Inside Pass and Top Hat cannot meet the delivery dates they provide, they should stop giving customers unrealistic expectations. Delays can happen, but repeatedly changing delivery dates and then canceling on the day of delivery demonstrates poor planning, poor communication, and a complete disregard for customers' time.

This has been one of the most frustrating delivery experiences I've had. I would think twice before ordering through Inside Pass again if Top Hat is the company handling deliveries.