I purchased a new whirlpool refrigerator April 2022 Model # Wrf7SDHZ03 in Oct 2023 the compressor stopped working! I called for repair and waited two weeks for someone to come out. I contacted Whirlpool to explain that I was in the middle of selling my home and needed to have this doing as quickly as possible. I was asked to just be patient and wait, which I did! The repair was made to the compressor 5 days before my closing date, and it did not fix the problem! I was informed that it is common for the condenser to go out after a compressor failure and that could be another 7 to 10 days just for the part. After much research and so many other people with this compressor failure it suggested a manufacturing defect! I had no other alternative but to scrap the refrigerator and purchase a new one so I will be able to close my house on time. In good faith, I waited as asked for the repair. I feel that Whirlpool needs to reimburse me for the cost of a new refrigerator, or at least offered to replace the existing one after unable to be repaired in a timely manner.
Claimed loss: $2,100 for new refrigerator $125.00 service call and $250.00 in loss of food.
Desired outcome: Please refund me for all expenses that I had to incur.
We appreciate hearing from you and are glad you were able to successfully close on your home.
Unfortunately, it takes time to determine any issues, obtain the necessary parts and exicute the needed repairs.
Thankfully, it sounds as if you'll have a new home to use the refrigerator in.