Whirlpool

Due to being totally fed up with repetition on explaining the circumstances, I am going to highlight events that took place with my recently purchased refrigerator.

• Purchased Model: WRS555SIHZ Serial #: HRA3532573 refrigerator from Best Buy 10/2021

• 10/20/2022 Refrigerator stopped cooling on and off for a week

• 10/25/2022 Freezer stopped freezing on and off for a couple days

• 10/29/2022 contacted Best Buy for repairs; in which I was informed to contact Whirlpool due to manufacturer’s warranty.

• 10/31/2022 completed on-line registration and service request through whirlpool.com

• GUINCO Service was assigned and due to come out 11/7 between 8a-4p.

• 11/4/2022 received a text message from GUINCO indicating there will be $145 diagnostic fee and $5 fuel charge and someone will reach out

• Never received a call confirming appointment

• 11/8/2022 completed another repair request through Whirlpool

• Premier Appliance scheduled for 11/16/2022

• 11/16/2022 Technician comes out, charges $105 diagnostic fee and says he “believes it could be the relay” $385. But if he replaces the relay, the compressor

could also go out. He wasn’t for sure of what the issue was (so why am I paying a diagnostic fee if you aren’t even sure of the issue). He asks for my warranty info.

I informed I do not have the paperwork; he googled it and says I’m out of warranty and would need to pay out of pocket. He obviously wasn’t sure of this either.

• He stated if I wanted the work completed to give a call so they could order parts. He stated I should contact Whirlpool to see if they would cover the issue due to

breaking down so close to out of warranty.

• I contact Best Buy for assistance

• 11/30/2022 Best Buy comes out and gives the same diagnostic and says they only cover 20% of repairs. They say I should “once again” contact Whirlpool due to the

Refrigerator being so new.

• 11/30/2022 I contact Whirlpool and finally get a live person who tells me I have been misinformed and my refrigerator parts and labor are covered for 5 years. She tells me

to call Premier Appliance back and have them fix the product.

• 11/30, 11/31, 12/1, 12/2 calls made to Premier, to no avail! Left messages and conveyed urgency, still no answer.

• 12/2/2022 contact Whirlpool, spoke with representative Zaria whom in which cannot divulge last name or operator ID number; was informed the opposite from previous representative

• I was informed I have a limited warranty and relay, parts and labor are NOT covered. I informed Zaria that I have been without a refrigerator for over a month, my food went bad, the

vendors Whirlpool use are incompetent, and I went the Holiday without a refrigerator. I need something to be done! If I have to purchase a new refrigerator; Whirlpool needs to reimburse. I cannot afford to continue to wait and hope the company who was quick to take my money isn’t quick to provide a solution. She tried calling Premier and was unable to reach anyone as well. She placed a new order with GUINCO and stated she would do a 1-time curtesy to repair the fridge at Whirlpools expense, parts and labor. She then made a note on the service request stating: “Fridge is not cooling already been diagnosed Relay and Compressor; compressor covered parts and labor relay is not.” I asked her to correct the note due to her stating the parts and labor is covered. She stated “they” would see it. I stated I need to be sure due to the amount of time that has lapsed. She wouldn’t make a call out to the company; therefore, I had to jump out on faith and do so myself.

12/06/2022 - GUINCO comes out to repair the refrigerator and states he only brought 1 of 2 parts needed. He stated he would return Friday 12/9 to complete repair after ordering the compressor. He indicated the part is local and he would have it by Friday. I received a phone call on 12/8 from GUINCO informing the parts are on back order and there is no eta on when it will be in. I am now livid! I have n refrigerator, no eta on when it will be repaired and receiving poor customer service all around the board. I NEED ANSWERS! If I have to purchase a new refrigerator, I am requesting whirlpool reimburse me.

These entire 2 months + and experience has been nothing short of an absolute mess. Being a business owner of multiple companies; I find it difficult to believe that a company as large as Whirlpool can drop the ball in so many ways.

I am requesting this issue be fixed immediately or I am prepared to proceed with the next steps of this consumer complaint.

our new washer is 6 months old and is broken already... factory authorized dealer is supposed to be ordering part, it is now 2 weeks and no word. our washer has been down for a month now and it is costing me $$$ at the laundromat plus my time ! a new washer breaks after 6 months ?washer was purchased 5/02/2022 at Lowes store and is a model # WTW5057LWO

serial # CB0700122...

I purchased a new home and the refrigerator that came with the package was a Whirlpool brand. About 10 months after being in my home, my ice maker quit working. I contacted Whirlpool customer service and they were supposed to order a part because it was still under warranty. I called about a month later and they informed me that the part was never ordered. However, they assured me they would get it ordered. Needless to say, this never happened. I called again about a week ago and they said there's nothing they can do to help me. Please help me understand why they won't honor the warranty. They offered me a gift certificate towards the purchase of a new refrigerator. My refrigerator is new.

Our Whirlpool refrigerator was purchased on 12/3/2021 from Lowe's and was delivered on 12/5/2021. On November 18, 2022, less than a year from purchase, the refrigerator stopped cooling. We made a claim that night and a technician came out on Monday, 11/21/22 and stated it was the electrical board and he couldn't replace. One Monday, 11/21/22, my husband spent 70 minutes waiting to talk to a Whirlpool rep. He was advised a technician would be out on 12/6/22. Today the technician arrived and stated that the compressor had to be replaced. We would receive a call within 72 hours letting us know when the part would be available and then we would set up another service call. For a $3k refrigerator to last less than a year is unacceptable. To wait 3-4 weeks for repairs for a product under warranty is completely unacceptable. We trusted Whirlpool to make a good product. Now that there has been an issue, the length of time for service is absurd. How can you expect a family to go weeks without a refrigerator? Our inconvenience doesn't seem to bother Whirlpool. We looked into repairing ourselves but the part alone is over $600.

Ref # [protected] - I have been waiting for almost 1 month (Nov 3) to replace my range. Fire report states range is not to be used. I was told last week to get a new range and hold the damaged one for inspection. That I could not have it taken away when the new range was delivered. However I was instructed to purchase a new range.

Today I received a call stating they were scheduling a "repair." This is not what was discussed or agreed upon with each call with Whirlpool (after being on hold over an hour 2 times now. Not acceptable!) I have a new range purchased and being delivered tomorrow.

A phone call is requested immediately to resolve this unacceptable series of events.

I have been on hold for 1 hour, 6 minutes and just had a recording state that my wait time in the que is 26 minutes. Oh, no now it's 30 minutes! Not acceptable with a company as large as Whirlpool!

My son-in-law, Chris Klein, purchased this product for me on 3/23/2022, at Lowe's in Augusta, GA. Fulfilled by Lowe's Columbia, SC. The ice maker would not work after installation. Lowe's sent a repairman to repair it. The repairman made adjustments, but still would not make ice. The repairman order another ice maker and installed it. After a week it was still not working properly so he came back and made more adjustments. Worked fine for 5 months, but now it has stopped working again. Whirlpool now has someone else coming, but they say they can not be here until Dec. 21, 2022. This would be the 5th time in 8 months I have had to have someone come out to repair this. I have contacted Whirlpool to see if they could find someone else that could come earlier, but haven't received an answer.

I feel it is only fair for Whirlpool to either replace this refrigerator or give me a 3-year extended warranty at no cost to me. Who is to say, after being repaired again, that it will go out in 4 to 5 months? Therefore that would be after the manufacture's warranty has expired and I would have to pay for repairs.

Every major appliance in my kitchen is Whirlpool, but I am very disappointed in this item. Would appreciate your help with this.

Anticipating your reply,

Karen Coleman

karen.[protected]@gmail.com

I bought this washer two months ago from Lowes it has already broke and now the repairs will take at least a couple of weeks. So my entire family is without a washer. I have called customer service repeatedly from whirlpool and they just gave me the run around.

If something breaks after two months the right thing to do would be to replace it. What happens when the repair guy comes back out with the control board and it doesnt work. I am going to have to wait another couple of weeks to get a new one during the holiday season.

This should be a complete replacement.

Purchased on 9.17.22 broke on 10.17.22

I purchased a whirlpool refrigerator, and the ice machine is horrible. It doesn't give enough ice for one person so not sure how a family would use this. I called and replaced the ice machine, and it worked the same way. I was told from the local repair store after they replace this that Whirlpool ice machine does not give out a lot of ice.''

I contact Whirlpool but they are unable to do anything - its working ok they said.

Daughter purchased new Whirlpool washer from Lowes. JUNK out of the box. They replaced it. 7 months later, JUNK did the same thig the first one did, still under warranty. Wait for tech. bad computer, none are available. after a month still not available, I was told to keep waiting. called and complained, miraculously found one. Wait for install. Two weeks later, installed, MORE parts bad. wait for parts, wait for tech to install. two weeks tech installs parts, MORE parts bad. Called Whirlpool again and talked to supervisor. I was informed they CAN'T do anything about it. keep waiting for more parts and installation. From August to November with four kids and a paid for washer that is still broken. It's their policy, I was told it would be replaced after three repair calls. They count the three calls as ONE because they were all within 90 days. These people are the worst I've ever experienced. They don't care after the sale.

We bought a refrigerator in July and have not been able to go grocery shopping since we’ve had it. Every week it will stop cooling and whirlpool would send a tech out. Whirlpool wouldn’t pay the service company anymore so they stopped coming. Whirlpool swore if the part ordered didn’t arrive in 10 days they would order us a new one. Can you believe they sent the tech out on the 9th day to replace the part with THE EXACT SAME PART so they wouldn’t have to start the process of ordering a new one. The tech even said I have no idea why they are having us replace this part with the same one because this will not fix your fridge. Of course a week later we have the same issue so whirlpool sent out a new service company out and they said we have to order the part. The part was supposed to be ordered through the first service company in July

Don't buy this product! All 4 burners work by sensor. When they completely heat up, they turn themselves down, making cooking a challenge. Each burner also operates differently: some self adjust at different paces. This is not described in owners manual, and whirlpool will not send anyone out to explain how to use the product. Makes cooking a challenge. Whirlpool "Customer Care" is anything but that. They basically said that is the way the product is made and tough luck. Obviously designed by someone who doesn't cook...

Purchased this unit 3/19/21. Unit was delivered at the end of April delay due to supply chain. Unit delivered to new build which did not have power. Power was turned on 6/8/21 and the unit went into service. 11/15/2021 main control board went out. December 2021 went out again and was not repaired until Jan 2022.

We had to rent a fridge over the Christmas Holidays. Now the cooling fan assembly is out. Have been with out a fridge since Nov 4th. Lowes contacted Whirlpool and was advised they are not willing to swap out this unit. I am not stopping with Whirlpool and intend to file a claim with NC AG's office and the BBB. It is very easy for me to prove in 17months this unit has been in service we have had 2 main control boards, 1 cooling fan assbly and 1 other repair. Whirlpool is trying to say warranty started at the time of sale and any reasonable person will think it will start when unit goes into service. I expect a response. I have proof of the repairs, when the power was turned on at this residence.

I built a new home and moved in it July of 2021. In my kitchen is a side by side with ice and water on the door. I have had to have a service man already three times. Last time he told me I needed a whole door because of the way ice maker is made. This is ridiculous for a new product to last just a little over a year. To get it fixed with labor and material will be over a $1000 due to the whole door has to be replaced of course this isn’t covered. The service man told me he has had several of these happen to him. Very poor product and service on your part. Type is 25MSSAT Manufacture date is 202104

Ser. HRA1485966 MOD. WRS555SIHZ03

I would never recommend any of your products to anyone I know. Im sure this will never get handled and shame on this company,

We purchased a microwave in January, model WMH54521JZ. We’ve experienced intermittent problems with it since we’ve had it where it would power up with a loud bang but wouldn’t actually cook.

Two weeks ago (10/11/22) it started making a loud vibrating noise and would shut off after 5 seconds. We called your “service” line and they directed us to contact Brandt’s Appliance who came out last Friday 10/21/2022 and determined the “magneto” was faulty.

Today they came out and replaced it. The microwave is STILL DOING THE SAME THING! NOW they said it’s a “control board” that’s faulty. Gee, what ELSE is going to be found faulty after this is replaced?! They’re telling us that it will take 1-2 WEEKS to get the part in! Makes me wonder 1) if that will really fix it, and 2) what else will break once this board is replaced. Both their customer "service" and corporate have ignored us since the initial "repair".

I purchased this set of laundry machines from Lowes in 2019. It started leaking 6 months ago. Repair man came out and found the rubber bellow is torn in more than one place. To repair it would cost more than a new machine. His advice is to by a new washer. Also the load & go feature was dumping too much soap. I'm really disgusted it only lasted 3 years.

I was a Whirlpool only customer and every appliance I owned was Whirlpool for at least the past 35 years. After replacing my 14 year old washer and dryer with new ones, it's been poor performance, shoddy workmanship and lack of support ever since. With 3 different units, I've had transmission failures out of the box, problem with the pump, and the new one squeals with half a load in it. The absolute flimsiness and lack of concern or customer care has permanently cured me from buying anything again from these Charlatans! Customer loyalty and satisfaction means nothing to these people any more. I'm working now on displaying my Washer and Dryer near the Highway in Dallas TX with a large sign. That's the only satisfaction I can get from these crooks!

I purchased my smooth top range on 30 May 2022, my oven stopped heating up in September 2022. I was told that I needed a new panel board, and heating element; as of today I got an email stating the panel board in back ordered without an availability date. I am a veteran who suffers from Diabetes and I need my oven, and no one can give me an answer when my stove will be repaired. I should be given a refund so I can go buy another stove other than a Whirlpool, this is shameful.

On Monday, 9/26/22, I awoke to find that my 3.5-yr-old WRF954CIHZ, Whirlpool® 36-inch Wide Counter Depth French Door Refrigerator was making unusual noises. I called my favorite appliance guy to come look at it. He told me he was 100% certain that what I was hearing was air in the sealed compressor, and he told me the compressor carried a 5-yr warranty, but that he was not factory authorized to make the repair. The following morning, everything in my freezer was defrosted so I contacted Convenient Appliance Service - the only Whirlpool authorized service provider in central NC. They originally said the soonest they could come out to look at it was October 10th, almost 2 weeks after the compressor died. After I lost my cool, she found a slot on 10/3. The tech arrived and almost immediately decided that the compressor needed replacement. As of this writing, they still have not located a compressor, so I still don't know when I will be able to stop living out of coolers. I have been in touch with Whirlpool customer service by email and telephone, and they seem extremely unapologetic about the inconvenience and financial impact of the compressor failure, given the ~$200 worth of food that needed to be discarded, as well as the cost and hassle of takeout and delivery and inability to store leftovers. Based on the many comments about failed compressors on this site, this seems like a very common and well-documented problem, which brings two questions to mind:

1) Why has Whirlpool apparently done nothing to address the design flaw that is causing these failures?

2) Assuming they are not going to bother fixing the underlying problem, wouldn't it make sense to run a whole manufacturing campaign to make enough spare compressors to fix the compressors that they KNOW are going to fail? Or would that give people the mistaken impression that they actually give a damn about their customers. This is a perfect example of the type of corporate apathy that puts companies out of business, and one can only hope that Whirlpool suffers that fate before too many more of their customers get jammed up like I did.

And here it is October 19th, 23 days later, and still no compressor or word on when (or if!) I might get one.

Purchased in 2021 from Best Buy. The aqua lift cleaning process is a joke. The only thing it does is create more work for the end user, i.e. cleaning out water in the bottom of the oven and more manual scrubbing. The systems does nothing, absolutely nothing. Calls to the helpdesk, provides no direction, other than to try a cleaning pad, which only lifts a small amount of the spillage on the bottom and sides of the oven. The executives of Whirlpool, the parent company, should be ashamed of themselves for continuing to produce and sell this process. They should independently reach out to consumers and offer a replacement with the same outer appearance. In addition to the oven, I purchased a matching refrigerator and dishwasher. I’m very happy with the refrigerator and dishwasher, the oven is a disaster and I would like to hear from Whirlpool with a satisfactorily resolution. Interestedly enough, Best Buy no longer carries this product, I wonder why!

Purchased the above model on August 4, 2022. The cooktop stopped functioning on Sept 24, 2022. I made a service request on Sept 24th and the earliest appointment was Oct 5th. Repair service came and said that it was two parts that needed to be ordered. One was available and the status of the second part was unknown. he told me to call and complain to Whirlpool and try to have the parts expedited.

I have called four times and have not received a satisfactory answer on the availability of the parts. I asked for the stove to be replaced with a similar model. I was told that I needed to wait 21 days from Oct 5th before it was considered. I told them this was unsatisfactory and the 21 days should start from Sept 24th. to add insult to injury, they offered me $150 on one occasion and on another occasion a 3 month extension of the warranty for my inconvenience. In the meantime, I have no estimate as when and if the product will be repaired.

SO MY WIFE AND I ARE GOING ON 17 DAYS WITHOUT A COMPLETELY FUNCTIONING RANGE. I was told that were sympathetic because the one agent had a similar experience. I realize there are supply chain issue but the is no way to run a warranty repair. I want a new serviceable range ASAP.