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Wendy’s International / The Wendy's Company Customer Service

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Complaints974
Pending1
Resolved3

Wendy’s International, LLC

1 Dave Thomas Blvd
Dublin
Ohio
United States - 43017

Customer Support Phone Numbers

+1 888 624 8140(Customer Care) 37 40
Mon9:00 AM - 6:00 PM
Tue9:00 AM - 6:00 PM
Wed9:00 AM - 6:00 PM
Thu9:00 AM - 6:00 PM
Fri9:00 AM - 6:00 PM
SatClosed
SunClosed
Plus

Wendy’s International / The Wendy's Company Complaints & Reviews

Wendy’s / hours

Ke
Jun 13, 2019

I am a current employee at Wendy's and the manger on duty, Ms.Jerraka told me and another employee to clock off because they didn't have enough money to pay all of us and business was slow, and that we are the newest ones so that's why they chose us. I am just wondering if...

Wendy's / drive thru employee

Mo
Jun 08, 2019

I went through drive thru this afternoon and had the most horrible experience. The guy screamed "wait" in a loud and rude tone, then after 10 minutes I beeped the horn and he yell back "wait", in an even louder tone. I commented how unprofessional and rude he is and he replied...

Wendy’s International / The Wendy's Company / no customer service pine bluff, arkansas pines mall location

As
Jun 08, 2019

My husband and I dropped in. We ordered drinks with our meals. I stood at the ice machine with no results. I mentioned to Chris I might be doing it wrong. An employee taking a break on our side of the counter told me the ice maker wasn't working that we could ask for ice behind the...

Wendy’s International / The Wendy's Company / food, manager

Da
May 21, 2019

I ordered a biggie bag, my fries was old, my burger was cold, they didn't have the correct drink as usual and the manager had a nasty attitude. I'm always experiencing the same situation. I called a made a complaint the first time and nothing was done. She needs to be removed...

Wendy’s International / The Wendy's Company / spicy chicken sandwich #6 on menu

Ou
May 17, 2019

Few hours after eating that meal I had severe diarrhea and stomach pain. I'm a breastfeeding mother. The next day the daycare told me my 5 month old had very lose bowels. Today she's running a fever and has mucousy stools. I called the store manager and reported that today. I had the...

Wendy’s / service

Ja
May 07, 2019

Monday afternoon around 6pm a young black Female working at the front register was getting into an altercation with one of her co-workers being very rude using foul language in front of customers as if we weren't there, it was Very unprofessional of her. It came to the point I did not...

Wendy’s International / The Wendy's Company / no drive thru service

Se
Apr 30, 2019

I tried to get food tonight but the person inside was not answering the drive thru intercom. They also did not acknowledge me when I knocked on the drive thru window. There was at least one worker inside. It was 11:05pm and the drive thru is ssupposed to be open till 1:00am. There was at...

Wendy’s International / The Wendy's Company / food was dried out - burnt and not worthy of eating

An
Apr 18, 2019

04/18/19 I went through the Wendy's #00005763 drive through at 12:27pm and ordered a med son baconator combo, 4 pc chicken tenders and a childs nugget meal for my co-workers and I. My receipt number is #3084. When I returned to work (which is approximately 3 minutes from Wendys) I was in...

Wendy’s International / The Wendy's Company / wait time

Ka
Apr 17, 2019

Wendy's drive-through diberville mississippi april 18, 2019 have been sitting here now for 18 minutes waiting on a junior cheeseburger and chili this is ridiculous.. Now it is 22 minutes please do something about this or you will lose a customer for life.. I would not complain but this i...

Wendy’s International / The Wendy's Company / service and food

Ro
Apr 16, 2019

We were in your store at 362 33rd Ave SW, Cedar Rapids, Iowa one hour ago. The host name is Lawanda. #00003944 1) Two employees could be seen in the back office area just sitting. People were waiting to be served. Couple ahead of us walked out. 2) I ordered garden salad that I did not get...

Wendy’s International / The Wendy's Company / waiting times at drive through are way too long

Bo
Apr 14, 2019

This has been an issue with me for several weeks. The waiting time for drive through service at your store #00008179 is awful. I have noticed over the last several weeks that it has gotten from bad to intollerable. The average wait time I have noticed is about 4-5 minutes per car. If...

Wendy's Store #00008479 / meal ordered

Ei
Apr 07, 2019

Service was terrible. Everyone busy gossiping with each other. Clerk took one order at a time, waited for that order to be filled then took next customer order. Then repeated same process. The food was lukewarm, French fries were cold &'chile was cold. Took back chile to be heated...

Wendys / customer, service food

Mar 08, 2019

Every time I go to Wendy's in eagle co, I always here the employees being loud, Mostly females but today was even worse. My order was taken properly by the gentleman at the pick up window. But when I arrived to pick up my food, I saw two young female workers physically hitting each other...

Wendy’s International / The Wendy's Company / drive thru

Th
Jan 27, 2019

I came threw plenty of nights and there was a very nasty attitude that cums on the mic very rude and inpatient then i drive up to the window i ask the young lady wats her name she said tiyana or sumthin like that she said why i said u are very rude and i will be sure to put in a complaint...

Wendy’s International / The Wendy's Company / bathrooms.

Li
Dec 30, 2018

I was recently here today, to order my family and I food. I walked into the women's restroom and the ceiling looked like it was about to fall with how much water was dripping from it. They were buckets getting the water, but there was also water all over the floor. Also stepped out of the...

Wendy’s International / The Wendy's Company / the 4 for 4

El
Dec 10, 2018

My husband picked me after a hard day at work, he wanted to treat me to a nice dinner.and we went to the Wendy's on hwy 544 in myrtle beach sc.it was about 10:20pm and I don't know the guy working the drive throughs name but, he was tall and had blonde short hair. He gave us our food and...

Wendy’s International / The Wendy's Company / workers being loud and obnoxious

R3
Dec 09, 2018

Got to Haines City Florida Wendy about 9:00 pm on December 9, 2018 and we were only ones in there and the guy that took our order was not loud and obnoxious like the other workers but we were eating and they were yelling at each other and joking with each other. It was a bit much...

Wendy’s on Sugarloaf Parkway GA / never open on time

Ye
Dec 02, 2018

Multiple times I would go to this Wendy's due to it's close proximity of my job. Whenever we want drinks in the morning, very rarely do they open on time, we usually can't get service until it's 11:00 AM and by that time we already went somewhere else by car. I want...

Wendy’s International / The Wendy's Company / managers dad terrorizing our employees

Fo
Nov 24, 2018

Manager has a dad that is disrespectful to women and comes in expecting free cups or food and because i refuse to engage for a bully he threatens terrorristic threats says he's got a gun and also says he going to shoot me and another employee called us bitches I'm employed at 944 Wyoming...

Wendy’s International / The Wendy's Company / customer service, food, cleanliness of location 5541 poplar ave. memphis, tn

Bl
Nov 20, 2018

I walked into this location on 11/20/2018, just a few minutes after 5 PM. I was the only customer inside and stood at the order counter waiting for an employee to take my order. Three employee's looked at me and finally, one of these employee's yelled, very loudly, to someone in the back...

Wendy’s International / The Wendy's Company / incomplete order

Je
Oct 31, 2018

This evening, October 31st, 2018 I placed a order at the store located on South Second St. I placed a rather large order and one of the items ordered, a large Frosty I did not receive. When I got home I went to place the Frosty in the freezer while I ate my meal. This is when I discovered...

Wendy’s International / The Wendy's Company / single cheese combo and spicy chicken combo

Mw
Oct 28, 2018

Single cheese combo ordered no mayo. Was cold and drowned in ketchup. Fries were cold as well. Spicy chicken was barely lukewarm and cold fries. Only thing worth buying in the meals was the drinks. Service at drive through was pleasant but the quality and temperature of our food was very...

Wendy’s International / The Wendy's Company / management

Re
Oct 28, 2018

The manager Renee at the North Second Street Wendy's in Clinton Iowa is a total bitch. She is lazy, doesn't know how to run a shift on her own, and treats her African American employees way better than her white employees. I personally know almost all of the workers and they all complain...

Wendy’s International / The Wendy's Company / single cheeseburger

Da
Oct 28, 2018

Hello. I had a potential serious issue today involving a sandwich I purchased from South Main St. Wendy's in Bowling Green Ohio. I've called them twice before I started this text but got no answer. I came close to choking on a bite from a single cheese burger. When I spit the bite out...

Wendy’s International / The Wendy's Company / 2 baconators consumed october 26th 9pm at the duncan bc location

Ja
Oct 27, 2018

Hello, my boyfriend and I, after having a very long day, we're very hungry and extremely looking forward to enjoying a burger from Wendy's. We both got the same burger at the same time. We went home and enjoyed our meal as usual (except we were chinced on our fries) and about an hour later...

Wendy's / bad service, bad food

Jd
Oct 24, 2018

Wendy's located at 4931 N Oak in Kansas City, MO. 10/24/18 My husband and I took our daughter and her three children to dinner this evening at this Wendy's near our home. The customer service was nonexistent. I ordered a Harvest salad and we were told there were no salad...

Wendy’s International / The Wendy's Company / service.

Ja
Oct 23, 2018

I visited a Wendy's today in findlay ohio on tiffin ave. And it was a terrible experience. I was the only car in the drive thru and it took 15 mins to get my food. And when I got home with my food they gave me the completely wrong sandwich that I ordered. And my bake potato looked nasty...

Wendy’s International / The Wendy's Company / service at the drive-thru

Jo
Oct 23, 2018

This complaint is about the Wendy's restaurant in Coventry, RI at Exit 7 on I-95. Store #7689. Generally I enjoy eating at Wendy's but today I finally had to complain. The service at this store has been getting worse and worse lately. Today when I ordered a single and a Coke, they said...

Wendy’s International / The Wendy's Company / regarding and employee stealing

Te
Oct 23, 2018

There's an employee working for you company that is really stealing from y'all. I called the store manager and told them and they ask me am I serious and Hung up on me. I ask for cooperate number and the told me to look on my receipt. Refuse to give me the info I had to go online and look...

Wendy’s International / The Wendy's Company / food/service/attitude

Mi
Oct 22, 2018

I marvel in the consistency this restaurant has when it comes to poor service, wrong orders, cold food, and attitude. Every time I visit, it's come to the point where it is absurd. Tonight, I order a #7 large with a coke. I wanted to order a couple large frostys as well, he said drive up...

Wendy’s International / The Wendy's Company / employee smoking marijuana on premises

An
Oct 20, 2018

On 10/20/18 at approximately 9:30pm we entered into the Wendy's restaurant located at 1100 S. Broad St Brooksville Florida phone # 352799-0878 I believe this is the Order #05101784. We were greeted by Host Kristi myself and my wife headed for the restrooms. I knocked on the men's room door...

Wendy’s International / The Wendy's Company / food delivery

Re
Oct 19, 2018

Hello, While at Wendy's drive thru today located on High Street in Pottstown PA, I received my food as ordered & drive away. There was a strange smell as if my food was burning, so I had pulled over to look inside the bag and found a half smoked cigarettes laying on top of my french fries, I...

Wendy’s International / The Wendy's Company / wrong food and missing drink in order

Lo
Oct 18, 2018

10/18/2018, around 8:00pm. Wendy's on Broadway in Crystal, MN. I ordered 1 plain Double Baconator combo and a half southwest avocado salad and a small green tea. The salad and green tea were correct but the Double Baconator combo was completely wrong. I ordered the Double Baconator plain...

Wendy’s International / The Wendy's Company / service visit: 10/17/18 11 am

Wa
Oct 18, 2018

Could not believe how I called myself walking into Wendy's in Rockingham NC on my break to get lunch. Only to end up witnessing, not only an employee but a manager LITERALLY arguing over whatever and then witnessing a manager family member saying they was going to "Beat this B****A**"...

Wendy’s International / The Wendy's Company / plastic bag clip in sandwich

Wa
Oct 16, 2018

I purchased two grilled chicken sandwich at Wendy's restaurant #00002069 located at 2501 Old Spanish Trail, Slidell, La. on 10/15/2018 at 11:23 AM, host Mandy, receipt # 20032. When I went to eat the second sandwich, there was a black plastic bag tie inside the sandwich, I had bit into it...

Wendy’s International / The Wendy's Company / baked potatoes

Ka
Oct 15, 2018

I've been going to Wendy's for the last week, wen i get off from work for a baked potato and to no avail. So next couple days i called before i went less then ten min away they said they potatoes. I arrived to purchase a couple they do t have any i said i i just called they say oh the...

Wendy’s International / The Wendy's Company / service, staff, dining room

An
Oct 15, 2018

10/15/2018 Tonight my son and I dined at your restuarant in Canton, MS. The dining area was purely disgusting. There was not a clean table to eat on. The condiment station appeared to had a fruit drink spilled and obviously the spill had been there a while as it had dried up but the...

Wendy’s International / The Wendy's Company / restaurant

Iv
Oct 15, 2018

I'm a very frequent costumer of this restaurant, my whole family loves Wendy's. Unfortunately the closest Restaurant that we have is every time more dirty, smelly and gross. Full of homeless, full of trash, sodas dispenser sticky, dirty and sticky sofas and tables. Really we can't enjoy a...

Wendy’s International / The Wendy's Company / food/service

Ms
Oct 14, 2018

On October 13, 2018 I placed an large order through the drive thru. First I never received a receipt. I ordered two 4 for 4's, a number 2, a kids meal, a crispy chicken, a spicy chicken, baconator fries, cheese fries, 2 frosty's. All the fries were cold, I was missing the crispy chicken...

Wendy’s International / The Wendy's Company / spicy chicken meal

Ie
Oct 14, 2018

I ordered a spicy chicken sandwich meal when I got half way done with my sandwich I took a bite and felt something not right I pulled a long black hair out my mouth ended up throwing all the food up just a waste of money they need to wear hair nets and gloves which none of the Wendy's do...