Wendy’s
reviews and complaints

I usually come to this wendy's, but NEVER AGAIN! Every time i come here the food is just pathetic! i know arbys is joined by wendys somehow, because i work at arby's and if they have the same mission as arby's then i wanna know what the problem is... i had a rude black lady wait on me, she was huffing and puffing because i didnt know what i wanted. i came around 8:30 on thursday... my fries were very old and looked nasty, my spicy chicken nuggets were old and greasy tasting.. my chicken sandwich as good, but the quality of the food was a zero.. every time i come here my order is not right! im really starting to think of calling the food department on this place.. i understand they want qf3 but all i get is the fast out of the whole thing... if nothing is done i will make sure to call the health department... im tired of waisting my money on poor quality food... the economy is bad enough! i will make sure to tell all my friends about this place and tell my area supervisor. To top it all off i didnt even get a my recepit. so even if i wanted to get a refund i couldnt and get accused of lying, and trying to get free food! Choice better employees!

I ordered a spicy chicken sandwich at the drive thru on June 14, 2011 at approximately 8:05 pm. Luckily, I felt like I needed a bite of it before I took it home to eat it... The chicken was not cooked and it was still pink... I knew it tasted off as soon as I bit into it. Went back thru the drive thru and returned it for a salad. Did not get any apology at all. I will not be going to that Wendy's again!

We have been a customer of wendy's for years. But we are through with ever buying anything again. It is all money in your pockets. The small $1.00 frosties were great and just enough. Today I went by wendy's and ordered a small chocolate frostie, the dollor chesse burger and a small fries. The girl gave me a chocolate frostie and I said what this. She that is our new cup for the dollor frosties. Cheap dudes! I shall never return to wendy's. Now it is a rip off. It is only worth $.50 now. People beware for those that don't know. I'll go to whitecastle something that is excellent. People wake up smell the roses. You are being screwed by wendy's cause they are getting rid of a loosing company 'arby's roast beef" the second worst. What you going to do about it, besides nothing?

I ordered a lunch from the wendys at 725 s. Newtown rd. Today. The hamburger was cold, the fries so laden with salt they were inedible, and it took 20 minutes of standing in line waiting. That's with only three people in line. This is the worst experience I've ever had at any wendys.

Coworker took my glasses claim she did not know who's they were. I have had management yell at me in front of crew and customers I have to go to the bank all time to get one's and fives and had to go to other Wendy for things we did not have on my owe gas I was do my raise April 24 2011 it was not in my pay. The night crew did not do their closing work. I would open Monday have to close before opening I clean tables walls and bathrooms ect. Most of crew and some management would use curse words they used the f word all time they were ask to stop did not . I was their for two years !

Ok so her is the issue, I was charged 2.98 for just two Double stack sandwiches only. I order just those items. Both Drive thru and indoor menu price was 99 cents! When I asked why it was not 2.10 the cashier said that's what the register price says so that's the price. So I got charged 88 cents more. Now it may seem lilttle but I have had issues with this Wendys before due to poorly cooked food and even this problem of being charged more than listed price w/ tax. I don't know who to address this issue to but I have seen Wendys business that are even close to the location of this Wendys business do a great job! They are doing a poor job and ruining Wendys name. Please someone come and talk to the owner of this one!

I ate lunch at Wendy's and left my phone on the table, I was back at work when I realized that my phone was missing and I called my boyfriend to see if it was in his car, he looked and went back to Wendy's to check. He asked the cashiers if anyone had reported a phone missing, they looked him in the face and said no, but he could see another employee behind the counter playing with my phone! He had to walk to the area between the kitchen and the restrooms and confront the employee about it, proceed to call it from his phone and take it from him! Of all the things I have ever seen this is rediculous, if they are stealing from your customers you must know that they are stealing from the company. I will never eat at any Wendy's ever again.

Order a chicken club, got home and it had no bacon on it, I called the store and the manager said keep your receipt and she took my name, the next time you come in we will fix this for you. The next time I went there the manager said she couldnt do anything. So wrong. I have went to wendys website 3 times and explained my situation there and they say within 2 business days someone will contact you. Never heard a thing and its been 2 weeks since I started with this. If I pay for a sandwich with bacon, I want it to have bacon on it. Wendys customer service is totally unacceptable. So I guess my friends and myself wont go there again.

our family of six went out to eat at wendys restraunt i spent $30.00 first they were rude as they took my order, then they got our order wrong, and when we told them the order was wrong they took the tray and fixed it but they pushed the tray right into me after slamming the tray on the counter. I spend quite a bit from them but this really upset me.

I was on a long trip to Montana, and I decided to get some coffee for the trip and stopped at Wendy's in Enumclaw. I ordered a coffee, and the fries sounded good, so I ordered them too. I decided to just stand and wait for my fries, and I saw the fry gal put them in a bag and hand them to the counter girl, who dropped the sack on the floor. Then she just bent over, picked it up, and walked toward me as if to hand me my food. I was appalled! I informed her that you do not serve food to customers after you just dropped it on the floor, and that she should know better than that. The fry gal basically acted like it as an imposition to remake some fries and informed me that it would be a few minutes to wait. BFD, my other option was to accept food they had just dropped on the floor! I WILL NEVER EAT THERE AGAIN!

I was hired at this Wendy's in Oct. of 2010. At this Wendy's as I began to work there I noticed attitudes that I don't approve of so I tryed to keep my distance. I cleaned my station and cook the products as I was trained by previous managers being that I'e worked for the company before. As I showed my work work ethics, almost immediately they started to try to take advantage of me. I dealt with it until just befor Christmas when I dicided that I was going to leave there being that I had moved further away from the job and the trip was becoming to costly. I was asked to work the rest of the week out which I worked that Monday night to hear constant complaining by the GM for no reason of what so ever and that she had misplaced $200. I at that point made it my point to stay away from the office and all drawers ( which I do anyway do to constant monetary issues). I at that point decided that I will not return because I don't want to be in the middle of that kind of stuff. I did not return to work and when I went to pick up my last check everything was fine. All of a sudden a rumor had risen from a family member that they was told that the GM in which I was working for that night had told her boss that I stole the money. I called and asked another manager who stated that she never heard this even though this family member was approached by other managers about the situation. I never worked with their money before and always declined the opportunity when I was approached. I never be around anywhere their money is collected or stored and every manager in the store know this. I don't appreciate being lied on in any such way, even if I dont work there. Also this place is unorganized and they play the favorites game. They will try to overwork you when they need help but will cut your hours drastically afterwards and will have you drive from out of town to try to work you for 3 hours if you let them. They have a horrible management set up pitiful .

I just had to get this off my chest. To everyone making things smaller, and charging the same and thinking no one will notice. Shame on you. For the one's changing the taste SHAME, SHAME, on you. Wendy's french fry's use to be so good, now they have no taste and I'm sorry to say I will never go back there until they change them back to the way they were.

So today i went to the Wendy's Located in Amherst, NY on Maple.After a long day of school, i really had the taste for Wendy's. So when i walk in i'm the third person in line, not unusual, but the time it actually took me to get my food was rediculous. I was standing there for at least 10 minutes waiting. The lady had to yell in the bad multiple times in order for them to make one sandwich, and the restaurant wasnt even busy. So when i get my food, they forgot to give me bbq sauce, which is acceptable, but when i got homw and started eating the food is what really got me aggravated. I ordered 2 5 piece chicken nuggets, and all 10 chicken nuggets that i got tasted like theyve been sitting there for hours, they were also real chewy. So i got to eat the fries and at the beginning they tasted good, but as i got down to the middle of them, i gound a couple pieces of hair, which was discusting. I dont know if that particular restaurant was understaffed, had a loack off communication or had incopitent workers, but i do know that i will never go there again.

I placed and order for two combo fish meal and two chili and as I waited for it to be field the manager of the afternoon mid-evening shift was on the french fry station and proceded to sprinkle salt on the fries using this large dispensor to salt the fries and it released about a box of salt onto the fries I didn't say anything at the time thinking maybe my eyes was playing tricks on me . But when I got home and sat down to eat the fries were so salty and then I tasted the chili and the same result, salty. I like Wendy's but that's just not right . Suggestion maybe down size that salt shaker and pay a little more attention when adding salt to the food . #2 And the whole time I was there I realized no one had on any head covering but everybody had longggggg hair what's that all about isn't that like a know brainer...

I bought a Cobb salad from Wendy's today at lucnh, the advertisements that I seen on TV and on the billboards make them look very appetizing. Such is NOT the case, my salad had brown wilted lettuce, 1 peice of bacon and 2 small slivers of chicken in it. I have never seen such horrbile looking lettuce before - I mean how could anyone have let that salad go out the door...it ended in my trash can - what a waste of $6.40 !

After our order was rang up incorrectly (I am a vegetarian and ordered a sandwich w/ no meat), we communicated the inaccuracy to the associate at the second window, Asst Manager Michelle, who appeared extremely agitated upon our arrival. Rather than correcting the issue, Michelle argued w/ us about what we ordered. After the correction was made we pulled ahead to check our order. At that point we noticed the order was still incorrect. I went inside and requested Michelle, the assistant manager, specifically. After refusing to address me for several minutes, Michelle came to the front counter. Another associate was already fixing the sandwich but I had concerns with my receipt. Michelle then went to the back and kicked a bucket across the kitchen and yelled, "This is ###". She then returned with a different receipt and said we had been given the wrong one and that we had in fact not been mischarged. This was all done in an extremely argumentative tone. In summary, my order was incorrect, we were given the wrong receipt, and I was addressed in a very unprofessional manner. I do not expect 5star service at a fast food place; however, her language and demeanor were out of line.

This morning I went through the drive up window for some breakfast since I was starving. I was just going to have the potatoes but I needed some eggs. I get to my work which is litterally down the street and my eggs were frozen cold and the bacon was raw and grease was pouring off of it. The only thing that was edible was the potatos. I will NEVER eat at Wendy's again. I have been served a RAW burger at another Wendys too, this just about does it for me.

My Mother In Law received several $20 bills in change from this Wendy's ALLLL of which were counterfeit. When she called the store to complain, they told her to just bring the money back in and they would exchange them. She took the money back the next day and they simply gave her more money no questions asked! Weird huh, I mean who just takes someone's word that they received counterfeit money from their store and you replace it with NO QUESTION ASKED and NO INVESTIGATION! Well, a month or so later, my husband and I went to this same Wendy's. Handed the Cashier a $20.00 and he put my money in the drawer, handed me $3.00 in change and I proceeded to the next drive thru window. Approx 3 mins or so later, the manager comes to the Window saying the $20.00 bill we gave them was counterfeit! WEIRD especially since the Bank had just given us the $20.00 that we handed him and it was a new bill, but the one being handed back to me was EXTREMELY worn! This was not the same $20.00 bill I handed them! I did call the police because someone if not several people in this Wendy's is passing counterfiet money to it's customers. The police stated that something didn't seem right because why would he put my money in the drawer, give me change and then once I pull off, take my money back out the drawer to mark it with the Blk Marker. They however told me there was nothing they could do since I didn't know the serial number on the $20.00 that I handed them (because everyone knows all the serial numbers of all the bills they have in their pockets, right?). Needless to say, the manager that gave me back my $20.00 NEVER asked for the $3.00 in change back that he had given me out of their register. As a matter of fact, the manager claimed that he didn't give me any money out of their register. Seems to me like the employee on the register and the manager are both in on this scam they are running. FUNNY that this same manager that was on duty this night is also the same manager that exchanged my Mother In-Laws money a month or so earlier with no questions asked!

Needless to say if you go to this Wendy's I would suggest you NOT use cash!

I will NEVER go back to Wendy's AGAIN as when I filed a complaint with Wendy's no one even bothered to call me back! So much for Customer Service or Satisfaction!