Wells Fargo review: Wire transfer

On 9/7/2023, I processed a wire transfer from my Wells Fargo account to my account at Chase. I received email confirmation from Wells Fargo that the wire was going to be processed on 9/8/23. In the morning of 9/8/23, I received a text message from Wells Fargo letting me know they were going to take 3 days to process my wire due to security concerns. Both my husband and I called Wells Fargo in the morning and afternoon of 9/8/23. During the two calls, Wells Fargo customer service representative confirmed our identities and spoke with us about our Wells Fargo account and the wire transfer. We were informed during both calls that even thought they confirmed we in fact requested the wire and that the transaction was legitimate, that Wells Fargo would still hold on to our cash until 9/12. We needed the wire transfer to be processed on 9/8 because we had a deadline on a transaction with Chase. Because Wells Fargo is still holding on to my cash, I am being penalized with interest, fines, and late fees at Chase. Wells Fargo is holding my cash hostage.