The complaint has been investigated and
resolved to the customer's satisfactionResolved Wells Fargo Dealer Services — late payments / repo
resolved to the customer's satisfaction
I too have a similar problem as some of the "complainers" on your site. We fell behind 2 payments with wells fargo dealer services due to financial problems. (We only have 3 months on the car and it is ours!) i / my husband have spent hours on the phone with these people reitterating the same story. They should really type it up and keep better notes. Anyway, my husband called on 4 / 22 / 11 after we received a repo notice. What a joke! I can't believe companies send out repo notices for only 2 months late. I can understand 5 or 6 months. . . But 2. He told the "repo man" our situation, again, and that we will make a payment on monday, 4 / 26 after a check i deposited in our checking account clears. The person told him wells farge really needs both payments. My husband told him i really can't do both. I can have the second one in two weeks. My husband said the repo man said okay. So i called our bank today, monday, to see if the check cleared so i can make the payment. It hadn't. So i called my bank and they said today is the 25th, not the 26th. So naturally i had to call wells fargo again. The person i got was the same person my husband spoke with on friday. I explained the mix up. He said let me see what i can do. He gets back on the phone and said i need two payments, not one. If it is a letter of repossession i can only take what is on the letter. I told him i didn't have it and what would he like me to do. He said he has to follow the rules. . . He sounded like the type of person that follows rules. I told him i only have three payments left why would i not want to pay my car off. He said they'll have to repossess it then. I said you can't do that. He said what is the address you're at, i'm going to send someone over there now to get the car. Then he hung up on me. That's how wells fargo deals with their customers. Nice work!!!