Wells Fargo
Reviews and Complaints

These people can not transfer any debt of your father's to any other person.
Tell them they are harrassing your Mother and you will complain to the Police.
They must write the debt off.

What an idiot. If you can't afford the loan, don't buy the car!

:) :)

Also if you are young and hot, you can always work on the streets and sell your body. Just tell your husband you are working which in a way is true.

"I sit here with tears in my eyes wondering what we are going to do next? How are we going to pay the rest of the car payment let alone, rent, gas, elect..and food? LOL whats that?"

You can learn to budget until you get back on your feet. Guess you can sell your car and pay for public transit, it will cost less than the insurance and gas money. You can decide to only buy what you need instead of what you want.

Well Pam now you've resorted to name-calling. That really isn't necessary, you damn skank.

Go away Tasha9 and don't come back.

aren't all loans companies the same? They will say anything to scare you into paying what you don't have and never accept you are short for a month. ###s, I say.

Spot on Paminohio. Most of the trolls on this site make belittling remarks to the OP's to feed their egos.

PaminOhio +1000

I've had my car loan with Wells Fargo Dealer Services for only a few months and so far, I've had the WORST customer service experience. Everyone that answers is so rude and acts like I'm just a bothersome. It's extremely irritating.

Wells Fargo Dealer Services automatically set up two funds transfer without authorization. This has resulted in severe stress, in my opinion, this is equal to theft.

Average wait time was 12 min, multiple hang ups, rude and unprofessional conduct. Customer Service Representative (Tina) would not allow my recording of call when WFDS records the calls themselves.

Had automatic payment of $500 monthly to withdraw from my bank, final payment owed was $286 but they withdrew the $500. I was told it would take 2 weeks to get a refund. They stole my money and I have to wait?!?

I have just had a similar problem. I switched insurance companies in January 2014. I received a letter from WFDS stating that I did not have insurance. I called my insurance company and had them send a letter. I then got a bill that they were adding their own insurance onto my loan. I called my insurance company again and they mailed the insurance information to them. My payments are all current. They seized my truck last night while my 17 year old son was using it and left him and his 14 year old sister stranded 45 minutes from me. I have never had a lapse in coverage. When I called this morning to resolve the issue, was met with the runaround and rude employees. Even though I have attempted to provide them with proof that I have had insurance, they refused to accept email or a fax from me. Then they said they verified my insurance but still refuse to resolve this so that I can get my truck back. I have been on the phone with them since 8 am and am no further. They first said they contacted my insurance company and credited my account over $800 however it would take 3 to 5 business days to process this and I could not get my truck back until it was completely processed. They now won't even give me a dollar amount so that I could have paid it and gotten back my vehicle today or tell me what the rest of the amount they have charged to my account is for. I am going to try to contact an attorney as every time I call them I get a different story and constant contradictions and game playing. I will never have another loan with them again!

Ive paid my auto loan off and they still wont take a missed payment report off my credit record am I the only one that has ever missed a payment?

Bought a car in Feb 2014. During purchase, I provided the dealer with my insurance policy for the "loan paperwork" package.
Purchased the car Friday evening and called my insurance on Monday to add the new vehicle, which they did. Told my insurance company the lien holder was Wells Fargo. Our first payment was due April 1st, which we made. In May, I received a notice from WFDS that they were going to add insurance on to our account.
I make my monthly payments at my local Wells Fargo Branch. For the May payment, I also brought my updated insurance policy with me to the branch. The updated policy now had the new vehicle listed, all of it's information and the coverage amounts, which is a full coverage policy. I showed the teller the WFDS insurance notice and asked her if she could fax the updated policy to their insurance department. She contacted the manager and the manager said it wasn't a problem.
I made my monthly payment and waited for her to fax the insurance documents and return them to me. After about 15 minutes of waiting, I asked if the fax had been sent and it was. The manager retrieved my insurance documents AND the fax transmission showing they had successfully been faxed AND received by WFDS Insurance Department.
I continued making my monthly payments until WFDS had my car repossessed last week. Upon contacting WFDS, they did NOT know my car had been picked up. I asked to speak with whomever was in charge of the account and was transferred to their collections department. They said the car had been picked up because we did NOT have insurance on the car? I explained to Lydia about them receiving the updated fax'd policy in May and she stated they never received a fax.
The next call to WFDS ended up with them stating they had in fact received the fax'd policy, but someone "on their end" forgot to adjust my account. Then they said a date was missing from the fax, after they realized they should NOT have picked up the car.

I told them I had copies of the fax transmission and they changed it from not missing a date, to, we can't accept a fax copy of your policy. Then they asked me to have my insurance company FAX them directly, which I also did. Makes a lot of sense, right?
Then they took several DAYS to adjust (remove their insurance) my account and now want me to pay all of the costs associated to their illegal repossession game to get my car back. My account is currently in reinstatement and they are wanting almost $1200 for the car now, even though it was THEIR fault for adding unnecessary insurance to my account.
I have also filed several complaints with BBB and consumer protection groups. This is the 2nd loan we have had with WF and will NEVER do again. I have been with them for almost 30 years now and this was the last straw. I am changing banks and will attempt to see if we can get our car back without being robbed blind by them. They truly are a predator lender and please bank or loan with someone else.

You might want to check your mail more carefully, they're required by law to warn you in a letter before they repo your car. First, though, dump your insurance company. How hard can it be to tell a lien-holder that someone is insured?

### YOU!

I have no Idea who you are but I pay my bills on time and in a timely manner the only thing I failed to do is sign up for on line access so I could see things happen as they occur, not after the fact. I have posted my opinion if is in not well received then idk.

A similar thing happened to me with my Wells Fargo Account last year and this year. Last July I was informed by Wells Fargo that a new service fee would be applied come August UNLESS I made some changes in my banking, which would avoid this. I made said changes, and it was avoided. It was going to be a $7.00 fee. UNTIL, 6 months later I logged on to my account online, and there was a $12.00 monthy fee out of nowhere! I called and was told I could get this fee removed if I did some more basic things. And it just annoyed me that they never said a fee was coming soon. They want me to have a large amount in my checking at all times, or pay this fee. It stinks, but for now I am just biting the bullet until I can figure out what to do next. I like to go to the ATM and take out as much in cash as I can now on payday, after my direct deposit. This, just because I don't want my money in there. I just use them to write a few checks. I hate the $12.00 fee. It was just slipped in there. Guess they thought no one would notice, right?

That is par for WF. You are a student, I am a senior citizen. They ignore all of us.

http://www.celinebag-luggage.com
http://www.mulberrypurseoutlet.com
http://www.manoloblahnikoutlet.net
http://www.sneakerisabelmarant.com
http://www.shoesrogervivier.com

the unfortunate part is that foreclosure is actually very profitable. Many people are not aware that George Bush supported and passed a bill that pays banks for their "losses" when they foreclose. I remember it well and believe it was somewhere between. 2003 to 05 That's one of the reasons why the crisis started in the first place. It became a massive abuse as they realized they could get paid our tax dollars to take a home, then sell it for added profit. The fact is that they already profit before they re-sell. Try to keep up with their every bad move. I'd bet they've already made plenty of illegal or unethical. Pounce when you catch them, be dilligent, so you can force them to cooperate.

WE HAVE SUBMITTED AN APPEAL AND GAVE THEM ALL THE DOCUMENTS AND PROOF THAT THEIR OWN APPRAISER LOW BALLED OUR HOUSE VALUE, THEY SHOULD HAVE REMOVE OUR PMI ACCORDING TO LTV OF 80/20 BUT WAS DENIED BECAUSE THEY DECIDED THAT WE DID NOT MEET THEIR CRITERIA. JUST GOES TO SHOW THAT "HE WHO HAS THE GOLD MAKES THE RULES!" WHO CAN WE TURN TO FOR HELP?

Back in June 2014 my whole checking and saving was garnish. A month later after some legal action towards the creditor for trying to take my money the court release my funds. WF legal dept claimed the sent a check on 7/16 and after multiple phone calls to them i was told i had to wait 30 and they can do a stop payment and reissued a new check. I called back on the exact 30 days and did a stop payment and reissued a new check. 2 weeks and 3 phone calls later im still waiting for my 1K+ in the mail. Can someone please tell me at this point who do i need to report about this?

Wells Fargo in New York has charged $125 on two occasion When I called to ask they said this is Legal Processing fee. I do not know what they are processing but till date I have NOT received any Notification. Would like to complain on these predatory and unethical practice of charging fees. Does any one know where to file complaint. Thank you.

I have a simple question, I have a $250 wage garnishment lien for taxes from the State of Idaho that was sent to Wells Fargo. This is pretty much a secondary account for me with only $20 in there at one point, and -$50 in the account on another time.. So can Wells Fargo charge me $100 even though there is no money in the account to give the State? I called the State and they said the fee is legal as long as funds are collected/paid to the lien. In this case there have been 4 separate $100 charges including to that were placed on my son's linked Teen Checking account. So there has been no funds collected because there was a negative balance at the time the garnishment was requested. Can they do this? Any advice on how to handle this (besides paying the State;) Thanks!~

Hey calling out the BS. Did you realize that it's called "Kicking someone when their down"? Charge someone 100.00 when they KNOW they are having financial problems. It's disgusting, especially when you had the garnishment removed.

I don't know if you have had any experiences with other banks but I just stopped by First Bank and they also charge a $100 non refundable fee for levy garnishments. It's the standard fee. If you paid what you needed to or figured it out before hand, you wouldn't be out of $100. It's easy to blame "big banks" for taking your money because it's "ALL THEIR fault" - how about you take some responsibility?

wells fargo also ripped me off for $100.00 they claim is for legal fees I paid that debt off and they provided me with no services but will not give me back this money. I am totally disgusted with them.

Just an update for you if you are still dealing with this so called "bank"! I just filed a complaint with the National Banking Association because here in Florida Wells Fargo is listed as a national bank. They have accepted my complaint and are starting an investigation into the banks practices. I also found a very strange connection between Wells Fargo and their so called "Legal department". The phone number is connected to a company called Dominion Law Associates and they are a collection company. I think that Wells Fargo is selling their customer's social security numbers to this company so that they can collect any possible debts for a fee. There is also a second company that is part of Dominion Assoc. that is called Sun Financial Alliance, LLC that sells insurance for loans and mortgages. There is absolutely something very "FISHY" going on with these 3 companies and I think VERY ILLEGAL.. I hope this info will help anyone else who is fighting with this bank for the return of THEIR money!

On June 12, 2012 NYS imposed a tax levy on my checking account. When I called Wells Fargo I was told that my account was 93.20 overdrawn. That they were holding $136 for NYS and that they "STOLE" $100 from my account for a processing fee. The deducted their $100 first then gave NYS the balance which was $136. I had two outstanding transactions that overdrew my account by $93.20. THIS IS DISGUSTING AND MAY BE ILLEGAL. I am retired and am living on $715 per/mo social security. After speaking with Wells Fargo, my bank, I called NYS about the levy and explained my situation. They immediately released the hold on my money and faxed the released to Wells Fargo while I was on the phone with them. I was told that the bank had 24-48 hours to return the money to my account. At this time, June 17, 2012 the money is still not returned to my account and the bank has informed me that they "WILL NOT RETURN THE $100 PROCESSING FEE"! How is it possible that NYS cannot touch my social security but Wells Fargo Bank can?I will not be able to pay my electric bill this month because of their abuse and I have spent the entire weekend without ANY money at all because of their inconsiderate attitude. I have filed a complaint with the Banking Commission here in Florida and will file hope to file charges against this bank. THEY SHOULD BE CLOSED DOWN AND FINED FOR THEIR ACTIONS!

I agree wells fargo is not out to help there customers only to disgrace them, make them feel ashamed of needing help and make you well aware of it. I aslo applied for a load modification and was denied several times stating my wife can afford it on her own, we are months behind and just wanted to get back on track with modification not asking for them to give me my house for the bubble just allow us the mod so we can pay our mortgage again, add the penalties and fees dont care just want to be back on track and not in a state of depression anymore. shame on you wells fargo, what did you do with the money the government gave you to help people like us out.

In 2015 Wells Fargo began to implement a new procedure that will require home owners to go through the Re-entry department if previously been considered for a Modification. The re-entry department will analyze your hardship and financial situation in order to determine if your account is eligible to be re considered for a Wells Fargo Modification.
With the huge volume of accounts Wells Fargo receives from the Re-entry department that have been deemed eligible for reconsideration its very common for it to take up to 2 to 3 weeks just for the Relationship manager to get the file and review it for completion.
In our case not matter have many times we have submitted the complete requested documents package to the Re- Entry, we are being denied, by Wells Fargo Mortgage claiming due to the property negative Net Present Value (NPV) evaluation and that we did not provide all the required documents.. When we request a full appraisal and which documents are missing in writing, we are being told by Wells Fargo Mortgage employees, “We are not in Loan Modification Review therefore we don’t qualify for an appraisal to determine the correct NPV. It should be noted, numerous request for Wells [censored]ro Mortgage to provided us with how their arrived at the NPV have been ignored.This is a process the bank has implemented to make sure they can navigate around Dual Tracking Laws to deny a home owner from ever being consider for a Loan Modification and to unlawfully foreclose on home owners.It is therefore our contention as Home Owners Wells Fargo Mortgage is operating in bad faith to continue to lead us and other venerable home owners down the path of losing our homes, no matter how much we try to do the right thing by honestly working to save our homes from foreclosure by a Bank with a document history of out-right fraud and deception to its customers.

Yes, go to icansuemylender or whatever site you want and throw your money away … or send it to me and I'll put it in my fireplace to start a fire….same result either way….

Hi, just like to place a complaint as well, it being 3 years of wells fargo is really ennoying . Its abused for a customers who were with fargo for long time, . No help from wells [censored]o, what is the use to call in and ask for "hardship" my husband sufer a stroke, this is a big "hardship", I tried to modiy my house in 2009, 2010, 2011, 2012, 2013, Every year i was dragged for a year, all papers at my end was supplied to the bank for a modiciation. Noone never got back to me, when i was calling to the bank ask for a signed person, i come to know from other representaing not longer with the bank. What king of trick is that. Instead of help people with "hardship" Wells Fargo Bank puts you in more trouble. After which owners ends up in forclose status.
2013 i stard again wiht modiciation on the house thats what i was told. After fax all my document to the wells fargo, after was asign with some one by the name Marine Villarieal who was gathered all my info from me, stated it last 010314 friday everything is fine, all papers in, will be forwarded to underwriter, suddenly on monday 010514, called back to me by questioning me regarding my documents again, which was collecting document two month priour before forwarded them to underwriter, also had no manners to talk with the client. . I think its a big abuse towards people who alrealdy suffering "hardship" someone really needs to look in that matter. Irina Glelizer

There comes a time when you wonder why you try to be a good and faithful customer to a business. We have been great customers to Wells Fargo anent our home mortgage. In November of last year, my partner was laid off.

When January came round and the industry was not picking up, we thought we better contact Wells Fargo and let them know we might be having problems in a few months.

We contacted them and they told us to write a "hardship" letter and fax that along with all our financial information. We got it all together complete with a lovely spreadsheet with all our finance info laid out. Little did we know that the process would take over seven months! Then to our dismay and horror, they sent an overnight letter saying, "As we discussed..." Well, first off, "we" did not discuss anything! Their offer was to let us pay half our mortgage for three months then have a balloon payment of almost $8, 000.00. Then on the 4th month they "might" be able to do something for us. How the hell is that supposed to help?

I called them and said, "Hey, what's this? We have always been good customers who have been a payment ahead on the mortgage and you offer us this lousy deal?" They guy, "Derrick" went over our info and found that somehow they had lost my income information, and had my partners wrong. How, I'm not sure as over the seven months we faxed all the info at least 3 or 4 times! He said, "Don't worry, we can get the updated info to the "negotiator" and they can re-work this. It is clear you have a surplus money at the end of each month." (By the way - you will NEVER get to speak to the negotiator.)

I dutifully faxed my pay stubs to them within the next few days. A few weeks later, they contact me and let me know everything was going fine. HA! What a load of horse pucky! I found out on that call that they set up the lousy deal we told them not to do and would have been expecting $8, 000.00 in three months. They did this without a signed document to do so. I told them what had happened on the last call and even though they admit they made a mistake, they told me that since we "declined" their "offer" we had to start from the beginning all over again.

After seven freaking months of work! I was so angry I thought my head would explode like a frikin cartoon character! No matter what they would not budge and I would not be allowed to speak to the negotiator who worked on our loan modification request.

My solution: I am going to find others like me in the state of Maryland and we will, as a group contact not only our elected Representatives, but the Attorney General's office. If need be, this may turn into a class action law suit. I am so sick and tired of companies like Wells Fargo treating good customers like crap.

We have never missed a payment and we were always a payment ahead until they started delaying our process. Stay tuned for more on this. We will become Wells Fargo's nightmare.

We are good customers and we deserve to be treated better!

I've been trying for 3 months to know if I qualify for a loan modification with Wells Fargo and ever since I have been lied and cheated on.
The first time, I was denied because they supposedly never received a fax with the additional information they were looking for. I still have the confirmation page from Staples...
So, what I was told after this fiasco was to send the information by mail (which I did; registered) and call a couple of days later to make sure it was received. I did and I was told the information was received and that "they were working on my case". Two weeks later, I receive a letter saying "we are unable to adjust the terms of your mortgage" because "we have been unable to reach you to discuss your situation". BS! I was never contacted. No phone calls, e-mails or letter.
So I call again, pretty pissed off at that time. Same story: I need to pre-qualify again. I spent an hour to try to talk to the person's supervisor without success.
I'm trying again and I think this time I will call everyday to make sure that "they are working on my case".
Something is telling me I won't be successful but I'm unemployed, I will spend the time to bug them.
Bottom line, I got 6 mortgages with Wells. There won't be a 7th and I will make sure my family and friends know about their non-respectful and dishonest practices when it comes to helping people in distress.

I have been trying to get Wells Fargo to correct my loan modification papers for three months. I have sent countless emails to a John Stump. I did receive a response from Thomas Linderman who was unable to answer my questions. I am still receiving calls from the Wells Fargo Loss Mitigation department requesting that I send in the signed paperwork to finalize my loan modification. When the representative calls and I answer the call, they advise that they are on an automatic dialer and they can't see who they are calling or what is going on with the account until they are connected to the customer. This is ridiculous. I have repeatedly advised that the principal balance is wrong and broken it down in the simplest mathematical form and still I am getting no where. But in the meantime I am making monthly modified payments and my mortgage is being reported to the credit bureau as delinquent. This is a nightmare, had I known that this is the way Wells Fargo handles loan modifications I would have tried to refiance with another bank. WHAT A HORRIBLE EXPERIENCE!

We contacted Wells Fargo Home Mortgage on July 1, 2009 for assistance with our monthly mortgage payment. My wife, Jennifer, had just lost her job of six years when her real estate brokerage was forced to shut down, and we were facing financial hardship. We had forced to become a one income family, and our monthly medical expenses had drastically increased due to a recent Autism Spectrum Disorder diagnosis for our son. Although Jennifer had been granted Unemployment payments, her income was less then half of her normal salary, and we were struggling just to make ends meet. I am a police officer with Baltimore County, MD. I often could depend on additional income from secondary employment. However, with the struggling economy many of those secondary employment opportunities became few and far between. We were suddenly faced with the possibility of losing our home, that we had worked so hard to have. Over the past ten years we have been homeowners, we had NEVER been late or missed ANY payments. We had been doing some research on the programs available to homeowners that President Obama had developed, and decided to reach out for assistance. That is when we contacted our mortgage lender, Wells Fargo, and inquired about any available programs. It has always been our best intentions to work towards fixing the challenges we were faced with, and getting back on our feet as soon as possible. We simply didn't want to lose our home without trying everything possible.

We spoke with a Wells Fargo Representative who explained there was indeed programs that would help us with our sudden hardship. We were given instructions on starting the process of obtaining a “loan modification”. We were told this process could take 90-120 days, but most likely 45-60 days. We were told as long as we were in this program our credit would not be effected. We prepared all the necessary paperwork and documentation and faxed it to Wells Fargo. Shortly after submitting necessary documents we received a letter congratulating us on a reduction of monthly mortgage payments from just over $1700 to $862.41 for the next three months. When those three months had expired we contacted Wells Fargo and were told to keep making those same payments until our loan modification had been granted. This was just the beginning of our nightmare. After faxing documents, mailing letters, submitting income verifications, eleven months later, we just received notification that we do not qualify for a “loan modification”. We were told “investor guidelines” was the reason. Apparently, they believe our debt to income ration is too high. Isn't that ironic? That is exactly why we were asking for assistance in the first place! Wells Fargo has informed us we must pay $11, 914.61 in back mortgage payments by 6/15/2010, or face foreclosure. If we had $12, 000 sitting in an account, why would we have asked for assistance in the first place? How can Wells Fargo do this? We are now in worse shape then we were back in July 2009! Had we known that this sort of “baiting and switching” could happen, we would have sold our house a year ago! Not only do we now face foreclosure, our credit is destroyed, something that Wells Fargo said would be prevented by being in this program. We were in a bad place, and faced with providing medical necessities for our Autistic son, or a roof over his head! Wells Fargo did the exact opposite of what they said they would do. They took advantage of hard working homeowners who were trying everything in their power to make ends meet! According to our research online, Wells Fargo is taking advantage of millions of people. How can a bank that was given millions of dollars to help homeowners in our situation not be responsible for their actions? They are promising solutions and brainwashing you the entire time.

We, along with thousands of others, believe Wells Fargo is violating the TILA, Fair Debt and Collections Act, RICO, along with many other fraudulent activities. We need assistance in making sure Wells Fargo does not get away with causing so many families to lose their homes, while they sit back and collect their bonuses.

We have filed the same complaint with Wells Fargo, The Better Business Bureau, The Comptroller of The Currency, The Federal Reserve, and even forwarded a copy to President Obama himself. Please assist us with keeping our home and making sure Wells Fargo doesn't continue taking advantage of people who simply were strong enough at one of their weakest moments and asked for the only help they knew.

In a nutshell, we came to a loan modification agreement with Wells Fargo and agreed to have them automatically draft the first payment of our agreement on a specific date. During this time, we talked to a different customer service rep and they put us on a different loan mod program. However, Wells Fargo never deleted or voided the initial agreement, so we were charged for TWO mortgage payments in one day. It took several phone calls (we were hung up on during some of them) but we eventually straightened everything out. Unfortunately, 2 days later they sent another mortgage payment through! Every phone call has resulted in different answers from their reps and they don't seem to feel as if they need to resolve our situation immediately or that they've wronged us in any way. Our account is now overdrawn by $800 dollars and we've had to borrow money from friends and family to put food on the table and provide for our children. We're a middle-class working family that pays our bills, we pay our mortgage every month and we work hard for what little we have. This has caused undue stress and hardship on our family and if I was a different person, I would retain a lawyer and start a lawsuit. But I am choosing to take the higher ground and remain hopeful that WF takes responsibility for their actions with our situation.

Dear WFSUCKS-
I hope you don't mind but I borrowed your profile name as it is so appropriate for this situation! I felt like I was reading our story as I read what you and your wife are going through. My husband has been unemployeed for 2 years so we took all the same steps as you. Well long story short he was just turned down for an insruance agent's job as we found out that Wells Fargo has our mortgage in default on our credit report, not modification and what I was told by the Rep. I am so furious I could spit! I need to know who I can write letters to and who I can talk to and if any of your letters have done any good? I wish you the best!

WFSUCKS #2

When Wells Fargo was Wachovia I had set an automatic payment amount of $250 which was automatically deducted from my checking each month. I was always able to view this information clearly online, allowing me the option to modify that mount if necessary.

Not that they've switched, my online account information showed consistently that I only owed the minimum payment which was around $70. No where did it show that I was still slated to pay the $250 (that information really should be available online considering how much WF touts paperless transactions) Sure enough, however, they withdrew the $250 and my finances for the month were compromised.

I knew maybe I erred somewhere so gave the Wells Fargo Dealer Services customer service line a call; What a wretched departure from the normal Wells Fargo customer service I am used to.

I have been a WF customer for over a decade and the agent, "Darwin", made me feel like I was some kind of problem customer. Despite the fact that I was not at any time complaining, he made it clear I needed to be scolded about how I was the one who set the $250 amount when I signed the loan paperwork (tsk tsk.) It was totally unnecessary he be such a ### about it. I understand they must deal with a-holes all day long, but not all customers are dirt-bags. I for one felt really insulted. Had I been dealing with a bill-collector, OK, I get the attitude part, but this is a company I pay honest money to every month without fail.

To make a long story short he offered to cancel my auto pay for me. He put me on hold for a minute and came back to confirm he made the change. Throughout the whole conversation he was rushed and terse with me (again, I did not come off like a problem, not even remotely.) I then asked him if I would get an email confirmation of the cancellation, and he replied "Me send you an email? No. I did email the request though... Oh, and you need to send in a fax request." I am not sure he was even going to tell me this before. I asked him if there was a form I needed to fill out that I could find online, and he just said "No, just write something" and gave me the fax number.

Terrible customer service. Really disappointed.

These days companies like Wells Fargo should be even more cognoscente of good customer service, but the Dealer Services department of WF needs some attention.

Wells Fargo Dealer Services...What a joke! We have been attempting to make a payment on our truck loan for 2 months! we have not been able to get through on the phone to make the payment. Yesterday I get a letter in the mail saying that they wanted to make arrangements with us to surrender the truck because we didn't re-affirm the debt when I filed Chapter 7 bankruptcy 7 years ago! We did re-affirm the debt, I have a copy of the paper work in hand and am currently 35 minutes into hold time to talk to someone to shove this letter down their neck! this truck will be paid off in 2 months and I am not going to let them screw us.
In addition to this issue we moved all of our personal accounts out of Wells Fargo bank becuase of very poor customer service, and outrageous fees. Lets all watch as Wells Fargo goes Belly up! I also have called my Bankruptcy attorney, personal attorney, and filed a complaint with the State Attorney generals office.

Sorry but I informed WFDS that my last payment would be late and told when I could make this payment. Transferred to different department. Went through same hassle. Transferred to a different department. Was told that if I did not pay the vehicle on the last payment date that I would suffer the consequences. We are talking of the last payment. Ugly, Ugly people. Old, retired, on SS only and have a sick mate but I got this far to be condemned in this fashion. Granddaughter is buying new car and I told her if it was Wells Fargo financing to run and run fast. Granny N.

Ha, "the economy." They probably wanted to know if that meant your hours got cut at work, or if you're getting less tips, stuff like that. But they're not going to take a vague arrangement that includes an "I'll call you back."

Still, that rep should not have threatened a repo, they could get in trouble for doing that. The higher-ups are the only ones with that authority, and you'll probably never talk to someone that high up on the phone.

Descartes, I do agree with you. But sometimes things do come up in life-as the compllaint I posted about the CS issues I had. My husband had a complete knee replacment and we got behind. Things did work out but you just dont need the CS treating you in that matter ESP. if your falling on hard times.
It's sad that in America the suicde rate is terrible high due to the economy-My heart goes out to the familys that have to deal with loss andt ragedy. It must be really hard for them.

Have a ood evening.
Pam¤

I have had the exact same situation with them...they strongarm people and threaten.

Well gatortracks you have a lot to say/comment about to people that have issues with Wells Fargo or any bank issues. So it sure does seem like your associated with a bank!
Sure they have never called you because you still live with your parents, for free! So when you live for free you can pay this bank and when you have a problem or anything that the rest of us have had to endure and were late or just cant make that months payment mommy or daddy will cover it for you. The rest of us don't have that luxury of living with our parents. We live in the real world-in the USA! Wake up and smell that Camel!

gatortracks They never threatened you, Wells fargo, because you work for them!

I had them for my loan im so glad im done with them and yes they threaten me so many times even down to the last payment!

totally agree with you, ridiculous amount of APR%. one thing thats comes to mind is the auto deduct payments, i thought about it but til i read the fine print that it would cost extra to have it done so i stuck with the send this amount b4 this due date :)

That is such a crappy, manipulative thing for banks to do. I left Wells Fargo long ago and had a similar problem with BofA. They would subtract higher cost debits that were done later in the day so as to overdraft my account and hit me with more charges. Needless to say I left them too and have been much happier with my banking experience.

I have my paycheck go into 3 different accounts. Only a small amount in Wells. They definitely hold you money. 2 are there by 2 on Thursday WF not till Friday morning. Stimulus payment went in my 3 daughters credit union accounts 5 days earlier than my WF account. WF holds money to cause fees in people’s accounts and to make interest themselves. I use to work there. But all aside, no matter what anyone thinks, banks shouldn’t be holding anyone’s deposits, unethical and I would think illegal

Wells Fargo is truly not intereested in their customers. They want to put a hold on a check from a credit card for over two weeks in today's electonic age. We all know that check will clear the next day aned then Wells Fargo can use the itnerest off the check for two weeks until they have to put the money in my account. This is their policy. I told them they needed to update their policy to the electronic age.

Oakes, you are not misreading what WF is doing. They actually got in trouble for doing exactly what you describe in California. See http://www.bank-overdraft.com/cases/wellsfargo.htm. They were doing the same thing here in Wyoming, and everywhere else, until the California case. Several of my friends and myself realized that this was happening on our accounts and began to complain. Fortunately the timing of the California case helped with our complaints and WF quit taking the debits out first and started putting the credits in first. As others have posted, hopefully you have talked with your creditors to see if you can get them to change your auto withdrawals.

Sorry you are having to deal with WF's greed and insensitive blog cruisers at, what sounds like, a difficult time in your life. Been there. Done that. I found that just breathing and dealing with each day or hour at a time helped relieve the stress. You can deal with tomorrow...tomorrow.

ask your creditors to change the payment due dates. They are usually willing to work with you if you ask nicely.

Even if you don't like how whythelongfaces worded his comment, the point still stands that you have control over when your automatic bills are paid. If you know that your deposits are being held now, there is no reason why you should not change them. If every penny counts to you, then why are you wasting money on overdraft fees?

Can you not just change the day you automatically pay your bills to the day after your paycheck is received? Then you would not be having overdraft issues.

I agree Wells Fargo does not want to work with people who are having money problems. I had my hours cut at work due to the recession and also had a lot of medical bills I called Wells Fargo Dealer Services and explained my situation of why I could not make the payment on my car at the time and the woman I talked to was very rude and snotty. They would not refinance me or defer my payments until I could get back on my feet. They are crooks!