Wayfair review: Sofa

Ordered a sofa from Wayfair and noticed that they ship via FedEx. So I know for a fact that Fedex does not deliver to your door unless you live in a single family home. I cancelled my order immediately, because I know I can’t lift a sofa that’s boxed and bring it up by myself, (wish I did have that type of strength at my age).

So I call Wayfair to explain the dilemma and Diane says to me that she was not able to cancel the order, and to wait until I received the sofa to cancel it…. me thinking, why would I do that, made absolutely no sense to me!

I tell her no, I did not want to wait and I wanted it canceled NOW. She says again she could not cancel the order and I would need to cancel through Fedex…. still not understanding this conversation, (through fedex, I didn’t order it through fedex).

So to prove I was more intelligent than she is, I called Fedex and explained the problem, and of course he says to me that I can NOT cancel with fedex. He tells me I need certain number and wayfair had to provide the number(s).

I ask the guy from fedex if he could hold on while I did a three way call and I got wayfair on the phone. Just as the luck of the draw, I got the same individual from customer service again, and inquired about the return process for the sofa again just so the guy from fedex could hear her lie.

When I say to her the fedex guy is on the phone now I heard her happy face crack. The fedex guy explained to her what needed to happen to start the cancellation process and she did not respond to well to his questions to cancel the sofa, I loved every moment. So, she was so angry and her face was cracked in millions of pieces, she purposely kept some of my money, I have charged them with fraud and I will be filin complaints with other consumer protection agencies!

Stay away from wayfair!