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CB Waste Management Waste Management [WM] Terrible customer service
Waste Management [WM]

Waste Management [WM] review: Terrible customer service

T
Author of the review
4:25 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Customer service is the absolute worst I have ever experienced. Unfortunately I couldn't give them a zero rating as that is what they have earned. I have been trying since 3/17/25 to cancel my service. I turned off autopay and they still charged me. Now I can't get them to answer the phone. 8 calls and counting. They transfer you from one specialist to another until they finally just hang up on you.

I canceled my service as they kept raising prices without any notification. Repeatedly.

Recommendation: Avoid this company. Horrendous customer service. They actually don't have any customer service.

Waste Management [WM] response
Apr 14, 2025 5:10 pm EDT
Waste Management [WM] customer support contacts
Phone numbers

+1 (800) 796-9696

Address

800 Capitol, Ste 3000, Houston, TX, 77002, US

Website

www.wm.com

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Thank you for sharing your feedback with us. We are disappointed to hear that your experience was not a positive one. Please email your complete service address and phone number along with a copy of your post to wmcares@wm.com subject line COMPLAINTS BOARDS. We look forward to hearing from you.
Update by TomWhoIsVeryUpset

I spent over 2 hours on hold today with waste management customer support. When I talked to a customer service representative they always push me over to someone else and I always ended up getting hung up on. Nothing has been resolved. What waste management did is theft. They processed a payment out of my checking account 19 days after I had shut off auto pay.

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  1. Waste Management [WM] Contacts

  2. Waste Management [WM] phone numbers
    +1 (800) 796-9696
    +1 (800) 796-9696
    Click up if you have successfully reached Waste Management [WM] by calling +1 (800) 796-9696 phone number 1 1 users reported that they have successfully reached Waste Management [WM] by calling +1 (800) 796-9696 phone number Click down if you have unsuccessfully reached Waste Management [WM] by calling +1 (800) 796-9696 phone number 1 1 users reported that they have UNsuccessfully reached Waste Management [WM] by calling +1 (800) 796-9696 phone number
  3. Waste Management [WM] emails
  4. Waste Management [WM] address
    800 Capitol, Ste 3000, Houston, Texas, 77002, United States
  5. Waste Management [WM] social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Apr 22, 2025
  7. View all Waste Management [WM] contacts
Waste Management [WM] Category
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