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4.0 66 Reviews 2752 Complaints
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Walmart Complaints 2752

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9:53 am EST
Verified customer The reviewer confirmed their account using Google. Learn more

Walmart Recurring charges for walmart+

On October 12, 2022, I purchased a subscription for Walmart+, paying the yearly fee of $98 using my Discover card. Following that transaction, I was also charged a monthly fee of $13.73 using my debit card/bank account. I contacted Walmart and was assured that the charge would be reversed. It was not. I was charged again in November, contacted Walmart and was told that they had no record of that charge so they could not give a refund. At that time, I contacted my bank to have my debit card replaced. Even though I did use the new card on Walmart.com, I intentionally did not save the card information, but apparently Walmart did, because on December 17, I was charged the monthly charge again on my new debit card. I am now in the process of closing my bank account in order to prevent future fraudulent charges.

Desired outcome: I would like a refund of the fraudulent charges totaling $41.19.

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7:15 pm EST

Walmart Great Value Milk - 2% ((1 Gal.)

To Whom It May Concern;

Hello, I purchased a gallon of Great Value 2% Milk at my nearby Neighborhood Walmart Market (Black Forest Dr, Fayetteville, AR.) on 14Dec22 and I noticed that it had an odd taste. It seemed to look fine, and it wasn't the "old milk" smell. I really can't describe the smell.

It was stamped as Best By Dec 25, and 12:30 and 05041.

Just wanted to let you know.

Thank you.

Steve

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4:11 pm EST

Walmart Walmart plus

Even though I have a flip phone — no scan capabilities — as an associate for Walmart I was forced in October to sign up for Walmart Plus. Obviously I couldn't use it. Then I noticed $29.95 for Walmart Plus coming out of my paycheck bi-monthly. So how is this right for a company that hires working poor and then they promise discounts and savings but can't use it cause I don't have and can't afford a scanning phone. Then meanwhile they take away my income? Really somebody should be regulating the retail industry and recognizing they need to be unionized. My resolution was painless and easy I quit because I didn't need this nonsense anymore. Not everyone can do that. I even received a notice a week after I quit that my Walmart Plus could not deduct the fee from my non-existent pay check. Okay yes I am laughing... but this can't be legal.

Desired outcome: Someone needs to audit Walmart Inc and the Walmart Associates who were forced to sign-up for Walmart Plus with no intention of using it and refund their income.

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8:34 pm EST

Walmart Online order and Pickup

I went to S.Euclid superstore at 11am to purchase Christmas gift. Item not in stock so I ordered/paid online.Was advised to pickup item at5:30.Received email at 5:20 pickup not available and can get free shipping.I gave 2 different addresses and each time email said unable to ship to address. I was not given an alternative method to receive paid item

Desired outcome: I'd appreciate a response and shipping of item.

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4:46 pm EST

Walmart TV protection plan

I bought a 65" LG TV and 3 yr protection plan from Walmart.com order #[protected] on Dec 02, 2020. Recently, the TV developed a problem, so I started a warrantee claim. Square Trade, the company you gave my plan to, refuses to honor your receipt that I retrieved online because they want the original email receipt that I got when I purchased the TV. Unfortunately, I no longer have that email account. Your customer service tried to email me a copy, but your security encryption wouldn't allow her to send links, so the email was blank. Please help? This TV is being used by a quadriplegic with MS who desperately needs it.

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7:17 am EST
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Walmart Clearance item marked wrong and rude cashier

I was in the Chesterfield, Michigan location on December 8th, 2022. I had a clearance item that was marked down from $25.99 to $19.99. I was doing self checkout with my 85 year old mother and the clearance item scanned at the normal price. The cashier came over and told me that “someone” put the wrong sticker on it and I would have to go back to the isle and get another one. I explained that I was not leaving my mother unattended to walk in the back. I told her to take it off the bill and I complained that I didn’t think it was right to make the customer do a price check and asked if there was a manager. The cashier, known as Fran proceeded to void the purchase while saying and I quote.. “I was thinking about being nice and walking back there myself but now that you are complaining and talking about getting my manager I’m not helping you out!” And she proceeded to void the purchase and refused to call a manager but told me to go to customer service and walked away. While finishing my over $200 purchase the register would not take my debit card. Fran came over and proceeded to run it through over and over again stating that this register doesn’t work very well and I shouldn’t have came through this line. I stated that the register was open and I was done talking to her and I wanted a manager to come fix this, because I was concerned my card was going through multiple times. A young woman came over said she was the manager and proceeded to cancel the order and take it to a different register. She didn’t apologize, she didn’t say much at all really so at this point I just wanted to get out of the store and never set foot back there again.

So a couple key things that I believe need to be addressed. First the fact that the policy is to send the customer back to retrieve another item if their item doesn’t scan properly is ridiculous. And secondly the fact that the cashier not only felt empowered to take the stand on if she would “be nice” and do the price check or not as well as feeling that she does not have to call a manager when requested by a customer instead can send me to a service desk is also absolutely ridiculous. I am highly upset to be talked to in such a manner and I think that cashier needs to understand what professionalism is as I have also worked retail in my life so I am far from rude to cashiers. I was hate to see how she handles a truly rude customer.

Thank you,

Susan Flaherty

[protected]@gmail.com

Desired outcome: Policy changes to have staff do price check not customer and have staff call manager when requested.

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7:17 pm EST

Walmart Bad customer

I went to walmart on vista reno nevada the manager there is claudita I went in the morning to go get food I scan mine food I even aask one employer di I get all mine drinks she check and said yes and ask where is the other reciepts I say I am bearling paying well then I pay 96 dollars and starting to walk outside and she ask for a reciepts and I gave it to them she said well none of this food is in the reciepts only the corn in cans I had and I was in mine self did I forget but for 4 cans of corn is not 96 dollars but se starting searhing the bags already she already search the bags without mine consent I told her you cant do that I already paid is mine she said is not since they are in bags already your are going to and she did not said a word three ladys where coming I went back and scan the items to see the names and they where in the reciepts but even after I show her the reciepts she was infront of the door she saw me pay and three ladys came I think the manager claudita and three other employees real rude came back I show them the items where threre they want to check them again I did got mad and grab mine reciepts and left they did not said sorry even when I left the manager said how rude me rude when I am shopping and searching mine bags that I already paid I did make a complain they said they will call me and the lady online told me to wait I waited three hours and it said she disconnected from line I try to start chatting it said I was number one on queque to wait 3 hours and and theey never got online I dont think for shopping you need to be treated like that I felt so bad the address for the walmart ias 250 vista knoll parkway reno nevada it has a tank you id #7rhyzx1gx5gk manager claudita the time it was and date 12/07/22 time 09:11 am the thr tc number from reciept is 62620338171609180390store number is 04239 0p 009032 te number 32 tr number 07849 she said I did not paid be viola xl two of them and the cocunut shrimp both of them neither the mahatma rice is in the reciept

Desired outcome: to be honest not to be treated like that and make sure the employees are there to help and be freindly and nice i dont want to be treated like that when i go shopping is not legal on what they did search mine bags with out consent

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1:04 pm EST
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Walmart Indifferent & fully automated customer service

A Walmart.ca supervisor named "Aishwarya" promised emailing me a of my refund record from supposedly weeks ago & a manager contacting me by email  all within 48 hours from Nov 12

Again, nothing happened after another month. I never stop feeling that all Walmart.ca personnel & their marketplace people have been indifferently & insistently telling me that they had deposited my refund on a certain date 3 weeks ago at such time  with such reference number based on WHAT THEIR MACHINE INDICATED with no capability to think or reason on their own why someone kept spending hours after hours telling them that such refund is NOT RECEIVED BY THE CUSTOMER & THE BANK CONCERNED.

Not only had these Walmart.ca personnel been acting like non-human ways but they also kept giving me empty promises repeatedly.

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12:00 pm EST

Walmart Walmart accepted a fraudulent online order billed to my account

On 12/10/2022 Walmart took an online order number 594695 made at Walmart.com Bentonville AR for the amount of $2,498.32. I reported this to the Walmart Department on the same day. The Walmart rep gave a link to find out the next step but I could not access link to the fraudulent person interfering with my connection. I believe I was able to get my entire report through to the Walmart Fraud department and subsequently had my debit card canceled. Currently there is a pending charge on my checking account which I do not want to pay since I did not make the order.

Desired outcome: Do not charge my account for items that I did not order and take the pending charges off my checking account.

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3:59 pm EST

Walmart Tire installation

had ordered tires at Walmart.com they were delivered to my house. Had a appointment to have the tires installed at 9am. Had the tires in my trunk and back seat for them to install. Got back at 11:30 after checking out and leaving found the wrong tires on my car and all my tires were still in the car.

I went back in to let them know. I could of left with 2 sets of tires but did not. I was told they will have them changed out in an hour. Came back 3 hrs later and for my inconvenience the car was not ready and waiting another hour. So if you really want to waste a whole day this is your place.

Other wise stay clear.

PAUL

Desired outcome: Still waiting

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1:00 am EST
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Walmart Service

12/9/2022 Approx 5:40pm cent. Walmart 2650 Creighton Rd. Pensacola, Fla. Went to Walmart to look for items. I live in a different city and the Walmart was set up differently. I saw an associate passing by pulling a cart and asked 3 times "Excuse me miss", Excuse me", Excuse me miss I have a question". She totally ignored me and kept going. I decided to stop her by grabbing the cart. When I did, I said "Excuse me but I have a question please". She pulled at the cart and said "Don't excuse me! Let go of the cart". I said "No, I have a question I need assistance with". She pulled the cart harder and said "Let go of the cart". I asked her why she wouldn't allow me to ask her a question and help me. She pulled at the cart again and said to let go. I asked her again to let me ask her the question. She said "I'm calling my team leader". I told her good that I could report her. She walked away for about 2 mins and went else where leaving her cart. I stayed so I could get her name to report her to a manager. She went to leave and I asked her what her name was. She refused to tell me and turned her smock to the side where I couldn't read her name. So I told her I would seek out a Manager to report her. She said "Good, you do that" and walked off pulling the cart behind her. I found a manager, explained the situation, the manager said it was unacceptable behavior on the associates end and she would try to find her, after I gave her description. She showed me where the item was I was looking for then walked off. I was with my husband and he saw and heard the entire situation. I was never rude to this associate, never cursed at her nor yelled at her. Simply wanted to ask a question where an item was located in the store. If she had handled it differently all would of been ok. She could of stopped instead of ignoring me, let me ask her my question. If she didn't know or said she could ask someone else to help. Instead she choose to be rude and obnoxious towards me. Hubby and I was headed up front to check out, I saw the young lady again and told the husband "there she is I am going to find out her name". She saw me walking in her direction and said "Get out of my face". I was about 15 feet from her at this point. So I asked her what was her name, she turned her name badge over so I couldn't read it, refused to tell me and said "Get out of my face" once again. I walked up to her and stood in front of her cart so she couldn't move and asked again, "I'd like your name so I can report you to a manager". She pushed me out of her way with the cart and I reached up to look at her badge and she elbowed me and said "Get out of my F**CKing way". I fell into part of a shelving as she walked off with the cart. A senior lady saw and heard her and her expression was of surprise. So we headed onto the check out and then I decided to speak with a manager again. After checking out, I went up to the Service desk to speak with another manager because I felt the other one wasn't going to do anything. I explained the situation to the store manager, she said she would go to Security and have them pull up the footage on it to find out who she was. She said from my description she thought she worked in grocery dept. If that was the case, what was she doing over by the furniture/children's toys headed towards car dept. I draw the line when someone assaults me and curses at me over a customer wanting to ask a question or wanting her name from her ill behavior to report her.

She was a very cute young black women, short, small framed, blue jeans, wearing the Walmart blue vest, with hair pulled up.

I'm a 65 year old small framed older women. It is not in my nature to harm, curse or cause issues.

Debbie Pendleton

Desired outcome: She should be fired from Walmart. Your associate assaulted me and cursed at me. Ignoring on purpose to a courteous customer is unacceptable, but to assault, that is not an associate I'd want to work for me.

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4:24 pm EST

Walmart Double charging

The Walmart in Jacksonville NC on Yopp road double charged me for my groceries I used my Walmart credit card. I called the credit card company and they would not remove the charge they wanted all types of paperwork to proud I did not make the charge. Then they wanted me to see what the store would do I have never had so much trouble getting a fraudulent charge taken off my credit card.

Now I see that Walmart is doing this through out the country, I sure this is causing bounced check's and the customer's are being lied to about this and Walmart is making interest on the thousands of dollars. My store said it would take several days to fix.

Desired outcome: National apology and fix the bounced check's return the money.

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9:03 pm EST

Walmart I was giving a refund on a product returned to the store. Then walmart took the money back out of account

I placed an order on Walmart.com on October 18th, 22 for a purple dresser. The money was debited from my account the very next day. I received the dresser about a week later. I pulled all the parts from the box and proceeded to put it together. Once done, it was then realized that 2 of the inserts for the drawers were missing. I immediately contacted the seller (via messaging platform on Walmart's app), informing him/her that I needed two inserts for the drawers. I got no response. I contacted the seller twice more, and still no response. I

I then decided to order another dresser to get the inserts (because I wanted the dresser), and then request a return for the 2nd dresser (since it was only needed to get the missing parts for the 1st dresser). Which is what I did. I was then instructed to take the dresser to the nearest Walmart store. Which I did on Nov 20, 22. I was given a receipt showing that I was given credited. I received the credit to my account Nov 21, 22. Then a little over a week later Walmart took the money back from my account, saying that they haven't received the returned item. I have contacted corporate and nothing. I have contacted BBB and waiting to hear from them.

Be very careful when purchasing things from 3rd party sellers on Walmart.com. They tell you if you have an issue you have to take it up with the seller. I am stuck because I haven't heard anything back from the seller, but really wanted the dresser, which is why it was ordered in the first place.

Desired outcome: To get my money back ($77.03).

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10:17 am EST

Walmart Equate alcohol free fluoride anticavity mouthwash 0584956 exp 11/16/2024

Have been buying this product for 5 plus years. Bought this bottle last Saturday(12/3/2022) The color is lighter than it usually is and the taste is horrible. Has a disgusting aftertaste, which it never had before,

Desired outcome: refund

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10:04 am EST

Walmart Double charged

I was charged twice for the same item on 12/05/22.

I didn't realize this until I got home and looked at the receipt. Cashier started checkout; then left to go to the bathroom. Another cashier came to replace him. So, I'm guessing the first cashier had rung up the 5 avocados; then, the seocnd cashier rang them up, too. How do I get my money refunded?

Desired outcome: Refund

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3:49 pm EST

Walmart Membership service and out of stock tv

I attempted to purchase a tv online from Walmart and was told to get the price I would have to become a member. Nothing was said about the membership costing anything. I was only joining what I thought was a free membership to get the good price on a tv. The tv turn out to be out of stock. I wasn't told of this and was still charged for the membership. They also had no record of me purchasing anything but still charged me for the membership which I do not want since I had to take it in order to get the price on the product and didn't receive the product. I would really appreciate getting reimbursed for the membership since I was given no knowledge of the cost.

Desired outcome: I would like my money back for a service I didn't want and feel I was tricked into getting it.

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3:32 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am a Walmart Plus customer and when ordering online was only give the choice of paying an additional $10.00 for 2 hr delivery even though as a Walmart Plus customer delivery is free then Walmart notified be of a delay in the delivery and now 4 hours later no response from Walmart nor can we reach anyone to see our order. When I called Walmart online they...

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8:34 pm EST
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Walmart Product and services

Althea [censored]an

13070 Seybold Drive

Spring Hill FL 34608

[protected] / [censored][protected]@yahoo.com

On December 4, 2021 I order ESPN 84" Glacier Arcade Air Hockey Game Table, Inlaid Electronic Scorer, White/Red Order # [protected] for my grandkids visit to my home for the holiday. The item arrived damaged and I called your company to report that the item was damaged. I talked with a representative on 1/12/2022 regarding the damaged item.

The representative at that time put in an order for return and refund, I told him I did not want a refund I wanted a replacement at which time he cancelled the pickup and refund. The representative then preceded to check and schedule for a replacement. The representative stated that the item was on back order and when the item is back in stock they would send out the replacement. I called back in April to check status but did not get an update on the replacement.

On 9/13/2022 I called and talked with Mohammed your 1st line customer services representative who told me that the record show that I called to report the item was damaged and requested a replacement on the table. At which time he could not do the replacement but would transfer me to a 2nd line representative that could. He transfers me to rude representative (Shemika) who would not repeat her name and told me that it was too late and it was my responsibility to call every month to check status. I told her that I was not instructed to do that. She proceeded to inform me that its too late for Walmart to honor or do anything for me and ended the conversation.

I have had a good shopping relation with your company and would like to keep that relationship. To avoid any further escalation I would appreciate if someone from your organization could investigate this matter and replace the item that was damaged so my grandkids can enjoy the game.

Best Regards,

Althea [censored]an

[protected]

Desired outcome: Replacement

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9:16 pm EST

Walmart Eye exam/glasses prescription

I got an eye exam at Walmart vision center and made it very clear that my current prescription was no longer working, and I needed to be able to see small numbers on a computer screen for my job. The doctor didn’t bother looking up my current prescription. He rushed the exam and when my glasses came in he said my eyes would adjust. They never adjusted and when I went back a couple months later I was told my eyes must’ve changed. Considering the glasses were useless from day one, that was a cop out. They told me to pay out of pocket or be without glasses for 2 years. My insurance only covers exams and lenses every 2 years, so my choices were to not have glasses for 2 years or pay almost $200 out of pocket. This is unacceptable. If the eye exam wasn’t done correctly and the glasses are useless, why should I be penalized? I need something else to be done.

Desired outcome: I want a different doctor to perform the exam and write a new script for new lenses.

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3:17 pm EST

Walmart Online order

I have ordered a TV on November 16, 2022. on their website, it stated that it will be delivered to the store of our chose withing 2 days, however when I ordered it changed to Dec 1, 2022. The store in Barehaven in Ottawa. Now next day, less then 9 hours after I ordered, the TV was not yet shipped. I asked to cancel the order so that I can go to the store and purchase the tv or have the store provide me with the TV since it already charged to my credit card. They refused, stating that they can't do it and their online order policies are different they store policies. yet the TV was not yet shipped. they escalated and I was to get an answer within 72 hours, I have not heard nothing and when I try to call and talk to a supervisor I am told to be patient and wait for the TV to arrive in store, then I can refuse the order to be reimbursed then. why should I wait over 3 weeks for the reimbursement? It makes no sense and no one on their curstomer service is willing to assist,

Desired outcome: I would like either a refund,or allow me to get the TV at a store with my online receipt that was sent via e-mail plus a change to their online policies ,telling customers they can only cancel within 30 mins is unacceptable.

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About Walmart

Screenshot Walmart
Walmart is a multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores. The company was founded in 1962 by Sam Walton and has since grown to become one of the largest retailers in the world. Walmart's headquarters are located in Bentonville, Arkansas, and the company has over 11,000 stores in 27 countries worldwide.

Walmart is known for its low prices and wide selection of products. The company offers a variety of goods, including groceries, clothing, electronics, home goods, and more. Walmart's online store, walmart.com, allows customers to shop for products from the comfort of their own homes and have them delivered directly to their doorstep.

In addition to its retail operations, Walmart is also involved in a number of philanthropic efforts. The company has donated millions of dollars to various charitable organizations and has launched initiatives to support education, hunger relief, and sustainability.

Walmart has faced criticism in the past for its labor practices and impact on small businesses. However, the company has taken steps to improve its image and has implemented policies to increase wages and benefits for its employees.

Overall, Walmart is a major player in the retail industry and continues to expand its reach both in-store and online. With its focus on low prices and customer convenience, the company is likely to remain a popular shopping destination for years to come.
How to file a complaint about Walmart?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walmart. Make it specific and clear, such as "Incorrect Billing at Walmart" or "Poor Customer Service at Walmart Store #1234".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service, product quality, pricing discrepancies, or store cleanliness. Be sure to mention:

  • The specific location or online service of Walmart involved.
  • Descriptions of the product or service that led to the complaint.
  • The date and time of the incident or issue.
  • Any conversations or interactions with Walmart employees.
  • Steps you have taken to resolve the issue, including any communication with Walmart customer service.
  • The response or lack thereof from Walmart regarding your complaint.
  • How the issue has personally affected you, such as inconvenience, financial loss, or distress.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information such as credit card numbers or social security numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Walmart, whether it be a refund, exchange, apology, or other actions.

7. Review before submission: Carefully review your complaint for clarity, spelling, and accuracy. Ensure all the information provided is complete and reflects the issue truthfully without exaggeration or false claims.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is correct in case you are contacted for further information.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive comments from other users or even a reply from Walmart addressing your concerns.

Overview of Walmart complaint handling

Walmart reviews first appeared on Complaints Board on Jul 20, 2006. The latest review Oculus quest 3 purchase 7/10/2024 was posted on Jul 11, 2024. The latest complaint SCO host was resolved on Jun 13, 2023. Walmart has an average consumer rating of 2 stars from 8336 reviews. Walmart has resolved 755 complaints.
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  1. Walmart Contacts

  2. Walmart phone numbers
    +1 (800) 966-6546
    +1 (800) 966-6546
    Click up if you have successfully reached Walmart by calling +1 (800) 966-6546 phone number 20 20 users reported that they have successfully reached Walmart by calling +1 (800) 966-6546 phone number Click down if you have unsuccessfully reached Walmart by calling +1 (800) 966-6546 phone number 21 21 users reported that they have UNsuccessfully reached Walmart by calling +1 (800) 966-6546 phone number
    Customer Service
    +1 (800) 925-6278
    +1 (800) 925-6278
    Click up if you have successfully reached Walmart by calling +1 (800) 925-6278 phone number 7 7 users reported that they have successfully reached Walmart by calling +1 (800) 925-6278 phone number Click down if you have unsuccessfully reached Walmart by calling +1 (800) 925-6278 phone number 8 8 users reported that they have UNsuccessfully reached Walmart by calling +1 (800) 925-6278 phone number
    Customer Service
    +1 (866) 925-2432
    +1 (866) 925-2432
    Click up if you have successfully reached Walmart by calling +1 (866) 925-2432 phone number 3 3 users reported that they have successfully reached Walmart by calling +1 (866) 925-2432 phone number Click down if you have unsuccessfully reached Walmart by calling +1 (866) 925-2432 phone number 3 3 users reported that they have UNsuccessfully reached Walmart by calling +1 (866) 925-2432 phone number
    +1 (877) 937-4098
    +1 (877) 937-4098
    Click up if you have successfully reached Walmart by calling +1 (877) 937-4098 phone number 5 5 users reported that they have successfully reached Walmart by calling +1 (877) 937-4098 phone number Click down if you have unsuccessfully reached Walmart by calling +1 (877) 937-4098 phone number 13 13 users reported that they have UNsuccessfully reached Walmart by calling +1 (877) 937-4098 phone number
    More phone numbers
  3. Walmart emails
  4. Walmart address
    850 Cherry Avenue, San Bruno, Florida, 94066, United States
  5. Walmart social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 15, 2024
Walmart Category
Walmart is ranked 1 among 121 companies in the Retail Stores category

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