Every time, not just occasionally, but every time I need to get my prescription at Walgreens for a routine monthly progesterone 100mg I have nothing but a problem. Either it's not ready, or they have to check it, tell me insurance won't cover it, only to pursue it and find out it is covered.
Today I went to go get my script when it was convenient on the way home in am. Only to find at 830am - they didn't open till 9am.. So, I came back @730pm, waited in drive through, had to repeat name and birth date twice. First I was told they were waiting on doctor approval (ok why it's routine) no it was put back as I took more than 5 days to pick up, then ok we can give it to you, are you paying without insurance? No it's covered by insurance. Oh it says you are supposed to mail order. I said no, we solved that 2 months ago... I can only get every 30 days. Ok I can put through.. Can you come back in 15 minutes? No I can't and won't come back in 15 min. I have been in this spot now 20 min... I just want my script. Of course that did not happen.. I told her get it ready and I am getting in the am, but here forward I am going elsewhere... Brilliantly she says, "do you want me to send it somewhere else?" no! Came here twice today for it... Just get it ready, i'll be here first thing in the morning.. I find Walgreens completely inept... I do this almost every month and have had it with this Operations. It is not the first Walgreens I have used and they all struggle to get it right!