J Nov 29, 2018
This review was posted by
a verified customer
Verified customer
Review updated:

The Walgreens Pharmacy at Carefree Hwy and Scottsdale Rd in Scottsdale, Arizona continues to fail to refill our prescription.
The doctors office has called and faxed more than 4 times now and also said the Pharmacy Customer service is horrible.
When we try to call and talk to someone we are on hold for more than 40 minutes each time and then when they answer they hang up the phone. We have more than 3 hours of our time plus the doctor office time trying to refill a prescription that now "9 days" overdue.
This is unacceptable and would like a resolution ASAP.


  • Je
    Jerry Gil Nov 29, 2018

    The employees are fine, but the ridiculous long delay, long lines, and no allowance for improving the long delays have gone beyond ridiculous. I have complained many times to management, but they never do anything, or even call for more help in the pharmacy. I have suggested they use a ticket system, so elders who have trouble standing in the long lines can at least sit until their number is called. Walgreens rejects or fails to read suggestions. The best pharmacy manager was moved, reportedly because he had a great relationship with his customer base...bad move.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions