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Walgreens
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1460 complaints
231 resolved 1229 unresolved
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L
5:54 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walgreens - prescription refills or rather lack of filling prescription refills

I recently had a horrible experience that i do not want anyone else to go thru. i had a prescription refill and they gave me 1/6 of the prescription stating they had to back order the balance. i went back 5 days later, at night, and they then told me it was on backorder with no available date. on some prescriptions this would not be so terrible but the medication i am on cannot be discontinued immediately. it can cause dangerous side affects or after affects i guess. they did not make any attempt to call my doctor to see if there was an alternate medication nor did they try to call me to notify me even though they have my cell phone, email and text authorization. they left me at night without any medication, no way to get medication or offer any help. i called their corporate office to see what they could do to fine me a refill and they couldn't be bothered to return my call.
please, please, please switch your medications from there. i would not want this to happen to anyone
i am still in shock over this. imagine being stuck like this at night.

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2 comments
S
Mar 24, 2015 4:38 pm EDT

Yes, I had a similar experience they only filled 1/2 my prescription. I was told they would have the remainder of prescription in 4 days. I returned after 4 days and I was told that they have no idea when they get a new supply in. What kind of crap is that. I am sure they knew right away they didn't have enough in stock to fill my prescription. And why couldn't they get it from another Duane Reader. There is one on every other block in NYC. What an unethical way to treat sick people.

M
Oct 24, 2014 5:59 pm EDT

One question... Why would you wait 5 days to follow up if the prescription is that important?
Everyone is always in a hurry to blame others for mistakes made but nobody ever sees the mistakes they make.

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B
11:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walgreens - customer complaint

If you have a prescription from a doctor for some type of painkiller and want to be called a painkillerjunkie, doctor shopper, drug addict and generally have your character insulted and impugned then you need only to take to none other than Mr john caxix, head pharmacist at Walgreens pharmacy in huntsille tx He's the ultimate ### that the pharmacy industry in general and Walgreens in particular have to offer.

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B
7:23 am EDT
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Walgreens - photo

I wanted to create a canvass from Walgreens in Bayville, NJ of a picture that I took while on vacation. I had ordered the canvass online, uploaded the image, and selected the canvass that I wanted. It successfully went through, and the pickup was scheduled for the next day. I went in this morning (as this was a gift for my boss) and the sales lady couldn't find my product that I had ordered. I waited for approximately 10 minutes at the desk, waiting for the sales lady to try to find the product, without luck. She called over 2 other employees, who also couldn't find it. A manager then informed me that the store employee had made a terrible mistake and turned the canvass into a giant poster instead and that it would take approximately 2 more hours to make it into the canvass that I had ordered. However, because I was going to work, I couldn't wait 2 more hours and therefore, I have no gift for my boss. Furthermore, I asked if I can have the poster if they were going to throw it away and they said absolutly not, or I would have to pay for that in addition to the canvass that I had already paid for. Thanks Walgreens for turning what would have been a great gift into a terrible day.

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ADVERTISIMENT
N
10:20 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

My prescriptions were transferred to this pharmacy after mine had closed. I was told that I would have no problems, that my prescriptions would not change. I have RSD/CRPS a horrific and disabling disease that reacts do much pain it is almost unbearable to breath. I have had my same prescription for 14 months filled at the pharmacy located at 10350 Royal...

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T
7:35 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have been employed for Walgreen's from 2008 to 2014. In April, I put in for a store transfer to Santa Rosa, California.I contacted store 6722, community leader, Troy Ingold. He told me that he couldn't make a decision until he spoke to my community leader, AJ Everest. Mr. Ingold sent AJ a request that wanted a copy of my employee evaluation. AJ forwarded...

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D
5:21 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Pharmacist refused to fill my prescription after she had approved to fill in 20 minutes before that but said it would not be covered by my insurance because the doctor wrote it in correctly. So I went back to my doctor and told him what the pharmacist said and he apologized and rewrote the prescription. When I get back to fill the prescription the...

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C
8:54 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Several times we have had pain medicine prescriptions filled at our local Walgreen's. The doctor prescribed Percocet (but the insurance co. requires the generic). Some of the pills actually work. Some of the pills don't. The ones that don't work have a chalky feel to them - kinda crumbly. The ones that work are more solid and have a hard slick surface. All...

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S
1:26 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

For over 7 months, I went to the Walgreens in Platteville to fill/refill my birth control prescription. The insurance I had at the time only covered the name brand and NOT the generic. That was one of the reasons why I took the insurance I did; as in the past my body would react to most generics. Normally, I would go and pick up my prescription free of...

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S
11:51 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have never had as much trouble refilling a prescription as I have at Walgreens yesterday. My Dr. Called in my a refill for my usual prescription of Hydrocodone, which I take for fibromyalgia, as well as migraines on Fri. The 17th. However, when I called the pharmacy yesterday to check on the status of my script I was told that no refill had been called...

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ADVERTISIMENT
M
4:27 pm EST
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Walgreens - don't know where they sent my pictures

I wanted to share a warning about ordering photobooks from Walgreen's. I did only because I got a code for a free one, what a mistake! I received the book in the mail today (the only way to obtain it) and while my grandson's pictures are on the cover the inside is pictures of another child. I have spent over an hour on the phone with Walgreen's trying to find out who they sent my grandson's pictures to and they tell me they have no way of knowing who has his pictures! I am horrified beyond belief where those photos may turn up. And I am thoroughly disgusted by Walgreen's lack of concern.

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A
1:02 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

It is December 26th on a Thursday, and I just wanted to get out the most awful event that ever happened to me on this day, and what a horrific company Walgreens is. I worked at the company for almost 4 months. Everything in the beginning was great, and I thought I actually had a job with people who cared about me. Everyone seemed nice, and one of the old...

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A
1:33 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Walgreens - online orders

Walgreens needs to remove themselves from Cyber Monday because I order a item and Walgreens said it will ship and
Items arrive in 2-5 business days.
I order on 11/29/2013 Cyber Monday and Now its 12/21/2013 and no item! Walgreens never contacted me!
Would of been nice if Walgreens would email or call to let people know that you will not get your item before Christmas so the person could shop for something else!
Now I have to go out shopping for a last minute gift for a love one.

Thanks a lot,
Happy Holidays

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Y
2:38 pm EST
Resolved
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am totally disgusted with walgreens!!! You have stolen from me and are not willing to do anything to remedy the situation! I purchased a blu starter pack from store #07206 and found that the batteries did not work. I went to the store and they said that they were not willing to give me a exchange on the faulty merchandise. They said I had to call...

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L
3:37 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Walgreens I very upset on how I am being treated at every store. I am not even a avid customer. Maybe once every other week I go to Walgreens. I am not a shelf clearer and I most defiantly do not get anything free. I am not an extreme couponing genius by no means, I am what you would call a “normal” couponer. I get the item or items I need as well as other...

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ADVERTISIMENT
S
5:48 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have worked for this store for many years and for many years the Store Manager Michele Jackson has shown favoritism to certain employees. Shelia Smallwood, Patricia Williams and Rita Biehn (which husband works for Walgreens). We have been through so many managers, not because it was we got a email about transferring, but because a manager was doing their...

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A
3:33 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

My complaints is this. I recently about 2 months back switched to walgreens for all my diabetic prescription's.in september I went in to have my prescription filled, in september my doctor gave me high blood pressure (Benicar). The pharmacy filled 30, when I got home I seen the 30, so I thought it was for 30 days, I got down to my 30 days and noticed on the...

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D
1:08 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I take a class 4 drug (Alprazolam generic for Xanax), my insurance company states that I can get it refilled when 75% of medication is used, however, the local store for Walgreens absolutely refuses to fill the prescription until the very last day. Walgreens has no policy for filling for scripts, it's at the discretion of the pharmacists. All or most are...

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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Walgreens Pharmacy discriminates against disabled people who have valid prescriptions for pain medication and today really took the cake when they refused to fill a prescription for Lidocaine Ointment 5% by telling me that "we don't feel comfortable filling this prescription" and when I asked why they just re-stated the same comment except added "we have...

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J
1:34 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am outraged and sick and tired of trying to get my medications filled without being totally discriminated against and basically tagged a "drug addict." I was involved in a serious car accident that nearly claimed my life over 20 years ago. I was in rehab for 5 months and then another year of outpatient therapy to piece together my shattered neck and body...

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A
9:08 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello I was at the lincoln illinois walgreens picking up meds for my mother. At this time it was not busy, actually there was a gentlemen at the register already had his meds was checking out. No other customers waiting etc. I have had a serious leg injury and had my habd on the counter away from the gentlemen for a little support to take some of the weight...

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