Walgreens review: employee

On Tuesday August 27th at around 8:40am the ASMT D got into with a customer for shoplifting. She escalated the situation by trying to grab the items from him. They then began cussing at each other and almost fist fighting. That is inappropriate and unprofessional in the store while there's customers watching. I know the store doesn't tolerate this type of stuff because you guys already had meetings with the all managers on training on this so I don't know why she was acting like that but she does it all the time FYI.
Another similar situation happened on June 11th around 8:50 a.m. with another Shift lead Rachel. She also does this all the time with shoplifters.
This is store 12271 in Las Vegas Nevada on Sahara and Las Vegas boulevard. I would like to remain anonymous and not be involved in any of this situation thank you.