Walgreens review: Customer service at the Naperville, IL location

On 2/16/2021, I had an unbelievably bad customer experience with the wehrli location in naperville. Sarah & Andrea were shockingly rude & unempathetic to out-of-town friends of ours that had scheduled their covid testing online. They were unable to make their originally scheduled time because their uber driver refused to take them through the drive-thru for testing. When we contacted the store, walgreens' automated recording states 'if you are unable to make your appointment, you can still go anytime that day or the next for testing.' when we showed up, they refused to test them & called me a liar about their recorded message. Clearly, their employees need training on their own policies. It's scary to think they are responsible for the health & safety of their customers when they obviously don't care about them. Walgreens, you need to check out the google reviews for this location and wake up!