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Walgreens

www.walgreens.com

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1.5

Overall customer rating from reviews and complaints

Walgreens earns a 1.5-star rating from 19 reviews and 1833 complaints, showing that the majority of pharmacy shoppers are dissatisfied with purchases and services.

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Walgreens Complaints Page 6 of 92

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M
2:49 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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This pharmacy! they say there out of stock. After visiting then I was told yes they have partial? and if I was to take it I would need a new prescription. I never had this problem before picking up partial prescription I was always able to get the balance in a couple of days when they had it back in stock?! So now I have nothing no meds till Tuesday...

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H
6:56 pm EDT
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On May 22, 2023 I had my doctor transfer a medication the the Sealy, TX store because I would be traveling and this pharmacy was closest to where I would be passing through. I had my assistant confirm medication was in stock prior to me having it transferred. I received a call 3 minutes from leaving the doctor at 4:04 pm CST from the pharmacist Marcy...

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H
5:24 pm EDT
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Introduction Walgreens Pharmacy is a well-known and reputable pharmacy that is committed to offering high-quality medical services to its clients. However, based on my personal experience, I found that the service provided by pharmacist and manager was inappropriate and quite frankly, disrespectful. This report will walk through my experience with the said...

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F
11:46 am EDT
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For the fourth time in a few weeks, this pharmacy is closed. I am unable to refill my controlled drug prescription because the pharmacist at the Dekalb street location is unable to speak to the pharmacist at Dekalb street. This is crazy. I was told that a Walgreen's prescription could be filled anywhere in the US. Since the phone lines are not working for...

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M
10:37 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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Was in store on may 5 around 1 o'clock. Got to car n realized I had lost keys so I returned to the store n asked manager Annette if she would look behind counter because I heard a sound of keys falling but didn't think bout being mine while checking out. I had only gotten drinks n to checkout which both up front. I know I had my keys or couldn't have gotten...

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K
3:18 pm EDT
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I am in complete awe of how this company has gone downhill. I have to call 3 times to be sure that my prescription is ready only to be told I have no prescription after I get there. Which I now find out that yes, I do still have a refill, and these are completely useless people. How many people does it take to get it right? I'm going somewhere that the employees are competent and have some work ethic.

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T
9:13 pm EDT
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Every time I have visited the Main Street location in Manchester CT there has been a dog in there. It’s not a support or seeing eye dog, no special collar or vest; just small dogs walking on a leash or in its owners arms. It’s not the same dog, but a different one every time. I don’t understand why dogs are being allowed in the store. Last time the dog wa...

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A
6:43 pm EDT
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Abuse and neglect at Walgreens: Walgreens Pharmacies run a 30 day operation for schedule to medications which means, one may only come in on day 30. Just theoretically speaking, a pharmacy manager should know exactly who is going to be arriving on their day 30. But in June 5, 2 2022, interestingly enough, the entire county of Sacramento was, "Out," at...

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P
6:26 pm EDT
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I have Express Scripts for my pharmacy. I had been taking Acetaminophen with codeine and realized I was having a reaction. My doctor prescribed Tramadol, a prescription was sent to Express Scripts. When I realized that would be a mail delivery, I called my doctor and they sent an RX to Walgreens. They refused to fill it for me. Unless Express Scripts voided...

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R
3:34 pm EDT
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Yesterday at around 10:50 pm at night I had a very bad experience with an employee she was a white woman skinny really short hair I was shopping and asked her what time they closed she told me in 9 minutes as I was leaving she started talking to herself saying "ahh people leave leave just leave" I felt offended and disrespected on top of that she lied yall...

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T
9:04 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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My 12 year old daughter was accused of stealing today. She came home and told us (Mom and Dad) what the employee, Melodie, said on 5/7/2023 at around 4 pm.  We got into our car and drove to the store to find out what this was all about. I asked for a Manager as soon as we walked in. The young gentleman at the front counter said everyone but he was a manager...

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M
12:19 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Walgreens Service

On March 25th or 26th I was racially profiled by your security on Gary and taylor he followed I went to one item it was to the acrylic nails with no further he stood there and stared me down so when I went around the corner to see if the clerk was coming he followed me down now not once but twice so then they click finally came I asked him is that your security he said yes I said what he's doing is racially profiling me and he shrugged it so like he didn't give a f*** so then I finally went up to the cash register and pay for my item the security walk past and said I'm sorry and I said whatever and it walked out there pissed as f***

Desired outcome: Compensation or something and writing and sorry

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J
7:12 pm EDT
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Incident May 1, 2023 around 6:50 pm. I entered store, and the lady manager followed me down every single aisle. I was in and then stood at the cash register. At that point, I felt very uncomfortable and discriminated, and I asked her if I could help her because she followed me around the whole store. I was shopping for about 20 minutes and I could not...

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M
8:35 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Walgreens Servise

On tue.25 one se security follow me as walk into the store on the walgreen on Geary and Taylor. All was going to get finger nails set doin my nails . So ring the buzzer have attended get out for me. So turn I turn around security guard is watch me like a [censored] hawk. so thought was trip. So I walk down next row of the a little it then turn a round he was right.vso did twice. then the person was get thing out between the glass come is to him that your security guard.he said yes what bout it. I say he is racially profiling me he say nothing said two shoulders.once I got up counter and start pay my things if I came and apologize to me and that's not right

Desired outcome: Compensation or I'm going to sue the company

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C
7:49 am EDT
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This has happend many, many, many times! We have complained before, and have been belittled about even saying anything..! we were told we are not to say a word, and just wait! She this same worker. was working again yesterday and smiles and pretends to be friendly, but is controling, even thinks she is better the the customer! The last time this happened...

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F
3:36 pm EDT
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My name is Frank Ciaravolo, I've been a great customer of Walgreens for years, but I need to say the last few visits on picking up my prescriptions were horrible, I receive, a text saying that my prescription was ready, but in fact, they were not! And your staff is rude, so I decided to switch all the 20 medications that I take per month and switch all of...

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H
9:32 am EDT
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Since going back to college in 2016, I was fully aware of my ADHD and as 38 year old adult, I requested to be tested for it. I have since been prescribed Adderrall, and after 5-6 years of filling it at the same pharmacy, the pharmacist arbitrarily felt the need to deny my prescription. With zero explanation, except that it is not prescribed by a psychologist.

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U
8:04 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I have been with Walgreens for over four years with the same doctor and the same 2 prescriptions. I came there on the 15th of April 2023 to get my refill, I picked it up. Knowone said anything about this would be the last time. Knowing that I am on a high dose of anxiety medication for severe anxiety, stress, ptsd, etc. I came back on the 17th of April 2023...

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G
3:41 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I was waiting for someone to help me in the photo dept and a woman helping another woman finished so I asked her for help. She was just annoyed to be even helping us just by her movements and hurrying and on her cell phone. She says sorry we don't have anymore attachment cords to download your pics. I said the other woman you just helped may have the cord I...

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V
11:16 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Walgreens Pharmacy issue

My script was call in from hospital staff

Scrip was on delay

Picked up one the other two still delayed I never got an update

Which I usually get a text

When I finally called the next evening by my own judgement it had been ready for pickup all the day but I wasn’t notified

Then one scrip was over counter yet they was gonna sale it as is when the scrip only required 20 tablets not 50 so I ask they fill as a script as doctor has written which I felt was neglect on their part

Desired outcome: Felt it should have been no cost being I never. Got a update and I had to ask them to fill as doctors said that’s the or job not the patient

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Update by Val Jackson Jackson
Apr 15, 2023 11:18 am EDT

Walgreens need an update on staff to make sure they fill scripts as written not as they think

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About Walgreens

Walgreens is a pharmacy chain offering prescription medications, health products, wellness goods, and various services such as photo printing and immunizations. Customers can also find personal care items, beauty products, and everyday essentials in-store and online.
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Walgreens Category
Walgreens is ranked 5 among 105 companies in the Retail Stores category

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