Walgreens
reviews and complaints

I am insulin dependent (diabetic). Before I moved to Florida, I always received excellent service at Walgreens. I've filed complaints with the headquarters (Feb 2023) for which, after weeks, I'm still waiting on the promised call back that was supposed to happen with 48 business hours.

I've only been able to get my insulin filled twice by utilizing Walgreens stores an hour away since November 2022. My local Walgreens claims to have no stock from December to now. When they did finally fill my script, they didn't fill the most current one, which had a significant increase in dosage, and now they dont want to process the updared insulin script- so I guess I'm just supposed to run out of insulin?

Last week my doctor sent in updated prescriptions. They instead filled an old prescription for my needles caps, which is more than 50 short of what I need now given the fact that I'm injecting 5 times a day. They are not even reflecting my prescription for the Libre glucose monitor despite my doctor having sent it in twice.

They routinely are unable to fill syringes, lancets, test strips, mental health meds, insulin for weeks and even months on end. When I asked why this was such a problem, their answer was to find a new pharmacy.

Tonight, March 1st 2023 I have been on the phone, on hold, for more than 2 hours waiting on someone to literally answer the phone. When I called the main store and tried to speak to a manager, I was told no and transferred back to the pharmacy.

Better Business Bureau complaint was replied to with lies.

Seriously, is this standard practice now? Are they trying to kill their patients?

I was told my script was ready on 2/17 and then when I was finally able to pick it up on 2/24 the pharmacy was closed. I came in today 3/1 and was told it was put back due to how long its been. Which isn't fair due to me trying to get the script last week. My job requires me to be there until 5 each day so it can be hard to find time to get the scripts. Having to wait another hour because the pharmacy was closed on a random day and put back even though I attempted to pick it up is not fair for me as the customer.

On the walgreens department in hanford armona was giving the escalation involving over charge for 2 visa approved charges when willie divine roberts got extra charged for the new lady swiping his chime card. The manager stated that he would be refunded being an accidental charge. He said in 10 days. I left and then I got shot so my email and number was giving to the sheriff's office. Due to a deputy shooting me 3 times from an a-r15... I lost my private information. The receipt dated showing... The corporate office assistant supervisor. Rick michael and dj also markus. From the incident report to now... I'm in hanford doing medical surgical tech and homeless vochure assistant. The super visors both are waiting to hear from me and having a reference number today... My kids are waiting for the results I got told i'ma get.

They never have prescriptions in hand and you need to wait days to see if they will get it in stock. The bad attitudes and zero cares is common for pharm techs. I need prescriptions for serious seizure conditions for my kid and I’ve gotten the run around for days. Walgreens blames everyone else for failing to fill scrips and never ever apologize for the hassles they cause.

This has happened too many times and I will be changing pharmacy’s . Im not tolerating the nasty attitudes and did ding my money in the store.

The Pharmacy in less than substandard. I used to enjoy picking up my prescription but the attitude of the employee, especially at the drive thru window, and the lack of concern for customers has greatly diminished. People have started moving their prescriptions. I moved my grandson's prescription today because the store couldn't get insurance information correct. Tomorrow I will move my prescriptions. I sent in an online order to refill my prescriptions and was promised my prescription at 4:00. Approximately two hours later my order was still incomplete. I am almost 25 minutes away from the pharmacy. The customer before me couldn't get their prescription. There is always something with this pharmacy. It makes one wonder if that's the reason employees have been calling customers to see if they want to refill prescriptions.m People are sick and tired of the Camden, SC location.

To Whom it may concern,They are planning to close the Walgreens @ 3100 11th street, Rock Island IL. This store has been here for decades and is vital to the community in that area. They're trying to use the excuse of not enough business, but the Business only declined once they closed the pharmacy because they didn't have enough Pharmacists. Of course if you have to go to another Walgreens pharmacy 23 blocks away, you're gonna do whatever shopping you need to do while there! This Walgreens has the best inventory (that the others don't have) and friendly employees. If it closes and I have to go to the other Walgreens, I'm DONE with them, I will go to their competitor 2 blocks from the next available Walgreens and destroy my membership card,and never do business with Walgreens again and will encourage others to do the same. Why support a business that doesn't care about my community! Sincerely Andrea L. Donelson [protected]

I have been a faithful pharmacy customer for many years. These past few years have been horrible with all my prescriptions. Feb 11 2023 I just filled a script and need prior authorization. They never called me or let me know it was done. I went over 1 week without and became sick. Turns out I paid out of pocket Feb 15 when the script was approved/covered on Feb 14. They never checked even though the day I picked it up was covered by insurance. Online never tells me its done or whats happening in the process. I would probably still be waiting. Now Feb 27 same outcome with another script with no help... very long wait times on phone and blocked online access with no reason defined. I am now looking for a different Pharmacy that will help and not hinder my treatment.

Gravois and Hampton , saint Louis, MO store 7339 Gravois, 63116

Most staff are either rude, with attitude and pharmacists judgmental as well as staff. Staff keep changing, mostly in training . There are pharmacist that always delay my prescriptions which are vital. Refills, insurance issues, or doctor authorization never get done in s reasonable time. So many times I ended up paying lots of money out of pocket because they don’t follow up either with my doctor’s office or insurance. One specific time the night shift pharmacist denied my prescription, it was after midnight / 24 hr pharmacy , I was in so much pain, she made me to beg her , cry

Over the phone , I asked her for her name , she refused to give me name , she said you want to come and hurt me ? she hung up the phone, I had to force myself to drive there very early in the morning got my prescription ( her name was / is Melissa ) , she still made me wait for prescription while I was waiting she called a security to be around…

I wonder is thus how Walgreens pharmacy treats patients who are in pain.

I can give so many examples of these misbehaviors. I emailed to corp. office with my information, no one replied to my complaints or called.

I regret I gave 15 years of business ti Walgreens pharmacy. There are goods out there

On February 22, 2023, my wife and I went to Walgreen's Store #10175, 12011 E Iliff Ave, Aurora CO 80014 about 2:20 pm, to fill a prescription for my wife. The prescription was needed to be filled immediately as my wife's symptoms could not wait. We are on Medicare and supplemental insurance of Tricare for Life, which take care of Part D (drugs). The pharmacist brings up my record but they said that my wife's data was not in the Walgreen's database for Tricare. The pharmacists also states that another customer had the same problem. I have proof on an explanation of benefits sheet that my wife is on Tricare.

It ended up that we had to pay full price for the prescription which is 25 plus times what we would have paid if they have honored Tricare. I called Tricare and customer service and they verified that my wife is on the Tricare database.

I called Walgreen corporate on the February 22, customer service (Tracy) stated that Walgreen would get back with me Friday, Feb 24, 2023. Walgreen never got back to me. So, I called corporate customer service with my case file [protected] twice, and all they could do was forward my call to billing, which was closed.

My contact info is: Michael Simbre, 2166 S Telluride Ct, Aurora, CO 80013, Cell [protected], email address: [protected]@msn.com

You guys are stealing money from people and I d to? This is wrong? No matter what way you look at it? You ask me from my I d even that I had my receipt for a gal of your bad milk!~ only few days old to you would not give my money back that is stealing to me you take people money with a receipt in hand in a few days? Then you ask for my id? You guys are nuts? In today in 2023? Over a $5.00 dollars of milk? I been with you over 20 years please stop this id it is wrong know matter what way you look at it? In 2023? And you won't even give me my money back? You guys are just stealing money? Is all it is the walgeen at grangview florissant mo 63033 phone is [protected] please stop stealing money from people over the id is very wrong? Over a $5.00 gal milk and I had the receipt to stop stealing people money with this rip off! This happen on date 02/20/23 gal of milk?

On February 17, 2023 I went in the morning time to pick up my mother prescription and I came to the drive thru and somebody told me that I will be right with you in a nasty tone of voice like I had done something to her. So I waited for about 5 minutes before she came to the drive thru and I had to go to work that morning and she said how can I help you I ask her was that her that answer to me earlier on the phone she said yes and I saw her name on her shirt name Jessica. I'm letting you know Walgreens she does not know any customer service, very nasty and impolite to customers and I don't appreciate her altitude. She needs to take a course on customer service. I will tell you know one thing Walgreens you will lose a lot of customers if you don't get her Jessica out of Walgreens at 6926. I have been there several times to get my mother a prescription and I never had that kind of customer service. Again, I say Jessica needs to go take a class on customer service.

Feb. 7th 2023.

I can not understand how a like Walgreens pharmacy in a small community who shares the customer load with 5 other pharmacies NEVER knows what is coming in on their trucks.

There are the same customers getting the same prescriptions every month filled on the same dates. HOW HARD IS IT to order and stock?

My husband has to have his or he goes into withdrawals. This is NOT the 1st time Ashe co. NC did not have and did not know when they would get. But told.." hey you can call around and then have your doctor call in a new script there"

Never had this problem when it was RITE AID!

We continue to have issues with walgreens recieving and filling medications from our office. Patiens complain daily of not getting their prescriptions. They state the pharmacy tells them we do not send them. In fact we do via fax and electronically. Our only other recourse is to tell the patients to leave and find a new local or cvs chain. We are able to send rx's to other walgreens in other cities and states.

Quandra

shelby internal medicine

[protected]

This is the second time I’ve had a problem with the “manager-Raelyn at Paseo and San Pedro location. I can’t believe they would have this uneducated, rude, ignorant person working at this store. This manager is in charge of the deliveries - she purposely gives you a less costly buy one get one bottle if vitamins of an entirely different type of vitamins. She acts like a creepy villain in a movie! Example I bought magnesium vitamins - 29.99 they delivered a 9.99 vitamin b instead as my second buy one get one free! She said well I’ll give you 9.99 back… why? My magnesium was 29.99… but uuure returning b12 for 9,99… you sent that in error… ok where’s the rest of my 20.00 that’s missing? She said too late you signed the receipt for the refund - (she told me she had to do it this way) she is so sadly the most ignorant laughable idiot I’ve ever known. Whew!