Walgreens

October 29th 2022 I had my daughter’s prescription transferred from Meijers Pharmacy Detroit Michigan to your St Cloud location. When we arrived We where informed there was no prescription and the tech did not offer to help. This really upset me. She should have said let me call the pharmacy (I am a pharmacist)

I had to call the Detroit store and have them take care of it again. I let this incident go because I know how electronic transmissions can be lost.

Nov 5 I had 3 rx’s escripted by my doctor.

when I went to pick them up only cane thru transmission and they couldn’t find the other 2 rxs. Checked my Chart amd saw they where trying to get prior approval for a medication I kniw is in formulary, but Walgreens couldn’t find it. Called again today and my insurance saud the rx had to be at the pharmacy because they had a reference number for prior approval. Called WALGREENS back explained the situation and she found the script for the inhaler which I desperately needed yesterday (I have COVID) she gave me a high price. They billed the prescription for BRAND name it was NOT a DAW rx! Luckily I asked her to bill it geq. and transfer my prescription to another Walgreens. I told her I previously called the St Cloud pharmacy and they didn’t have but one on Sunday and checked your system and did not see any prescription and could she call them for me. At thst point I asked to speak to the pharmacist in charge to transfer my prescription personally. I feel sorry for patients without my background trying to get prescriptions.

I must have spent 1&1/2 hours straightening out this mess. I feel like I was working! You need your staff to work on customer service and follow thru.

For 3 rxs on different days to be lost is NOT acceptable.