Menu
Write a review
File a complaint
Walgreens Profile

Walgreens

www.walgreens.com

Learn how the rating is calculated

1.5 17 Reviews 1829 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Walgreens Complaints Page 3 of 92

ComplaintsBoard
T
8:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Date: September 27, 2023 Time: evening This is not the first encounter with your "Head, Lead, or Supervising Pharmacist" at this location. Without knowing who I was, she informed me that the patient, David Michael Poplett, birthdate April 19, 1972, had been "banging shelves in the store and causing a disturbance." She went on to ask, "Why is her back?" I...

Read full complaint
ComplaintsBoard
G
9:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 09/24/2023 I asked Walgreens to refill a prescription for Gabapentin 300MG, The technician informed me that the insurance would not cover the cost because it was not for 90 days. I told her never mind that I would contact insurance. to straighten this out. WITHOUT my permission she went ahead and had the prescription filled, contacted the provider and...

Read full complaint
ComplaintsBoard
D
4:27 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Walgreens Northern Lights Blvd, Anchorage Alaska Ordered a prescription that was not delivered. Order status says it was, however, Door dash was not allowed to pick up the Rx. The arrangements were made by Walgreens not me. A complete and utter display of incompetence. Tried to sort it out on the phone, waiting over 1 hour 30 minutes before giving up...

Read full complaint
ComplaintsBoard
N
5:08 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

So today I was trying to navigate online how to schedule a pcr test for covid... What a joke... The website after clicking on thing after thing and not getting to where I needed to finally took me to the londerry store for the test... Where trying to sign up for a test today wasn't going to happen... I clicked on saturday over and over and got nothing... No...

Read full complaint
ComplaintsBoard
A
1:49 pm EDT

Walgreens A gift card for everything apple

I aida rosado a customer for many years,went to purchase a 500.00 dollars gift card never bought one before so i got the apple gift car only one the had for that amount of money. When i try to use it it said invalid and it would'nt loud, i went back to the walgreens and explain what happen to tne manegar at the time and it e

was good i thought because she was the want that sold it to me she checked it and yes the money is there but it isnt working so i asked her so what are we going to do i need my money im retired i cant afford to lose money just like that.I ask so what do you think i should do she reply oh i dont know all i know is no refunds and we cant exchange it ok knowing full well the money is there this is the only advise you can give me? i ten called the apple when i explain what happen they i know exactly what happen and yes the money is there so you need to tell them they have to give you back your money or a different card of your liking.She said no sir we cant then she ask them to send an email to her so she wouldn't loose her money but they said they could send me to my email what they were going to do and that they sold the cardso they should give me the money.

The bottom line i got nothing treated like a child after so many years buying everything in walgreens you can question with any of the employees there please im am begging all of you i need my money please,i have the card the recipt so please help me i can't see too good that is why i needed to make the letters big thank you for listening to my complain thank you i should be wating for your reply aida rosado..

Read full complaint
Hide full review
ComplaintsBoard
B
8:57 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

All I wanted was a refill of blood pressure medication. I called it in yesterday, 9-20-23, and recording stated it would be ready after 11 am 9-21-23. As of 8:00 PM 9-21-23, the refill has not been completed. Not the first time this has happened. The prior refill of blood pressure medication was also delayed. I received a voice mail saying medication wa...

Read full complaint
ComplaintsBoard
N
3:54 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I understand that a pharmacist and their techs have stressful jobs and are typically pleasant especially the ones at the counter. I had an interaction with a pharmacist on 9/19/2023 at 9 a.m. who was definitely having a bad day or just felt like humiliating someone while there were 7 people in line behind me listening to everything he said. After two back...

Read full complaint
ComplaintsBoard
N
8:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On Monday Sept.18th, 2023, I called in for a refill on one of my prescriptions. I told them that I had taken my last pill, she said it would be ready at 3:00pm the same day. I wait until the next day to go pick it up and was told they were working on it. I told her that I was told the day before that it would be ready at 3 pm and I waited a whole day to...

Read full complaint
ComplaintsBoard
U
9:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

To whom it may concern, I scheduled an appt for 2 vaccines at Walgreens Store #19074 for September 14, 2023 at 6:30 PM. I arrived at approximately 6:10 PM to check in to receive my vaccines. Got checked in within 5 minutes and they told me to go sit down and someone would be with me shortly. At this time, there was no one at or waiting in line at the...

Read full complaint
ComplaintsBoard
M
5:41 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I don't know what it is with this Walgreens store. Ever since I moved here a bit over a year ago, it has been a cascade of continuous issues from harassed repeatedly over how my doctor writes scripts to twice ordering delivery for scripts to be not delivered but continuously told they have been delivered to never being capable of following a simple...

Read full complaint
ComplaintsBoard
M
12:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walgreens Treatment towards a person with Crohn’s disease

I was having an attack where I desperately need a bathroom or will have an accident. I went into the store and approached an older black woman with glasses. I was trying to keep my composure and asked where the bathroom was. She gave me a nasty look and said loudly so what do you want. I said I have Crohn’s disease and might have an accident if I don’t get to a bathroom quickly. She said “Don’t raise you voice on me and [censored] on the floor see if I care.” Thank God a young man named Jerome approached me and guided me to a bathroom and entered the code to let me in. I asked the cashier who the manager was and she pointed at the nasty woman who treated me like garbage. If that is what Walgreens has managing their store then I think I will go elsewhere. Perhaps that nasty [censored] needs to go to training on customer service and how to treat all customers.

Desired outcome: Want her trained and reprimanded and taught that any disability should not be treated with disgust.

Read full complaint
Hide full review
ComplaintsBoard
D
6:51 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Drugs on auto refill suddenly disappear. I do not get any notice and run out of drug thinking auto refill will submit an order. Some drugs disappear so that I cant go to walgreens to request refill. I have to go to dr to write new rx. Fax to dr for refill often doesn't get to dr. Happens to many dr. Many dr say thisis a walgreens problem for many...

Read full complaint
ComplaintsBoard
M
5:55 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

what is wrong company ASKING FOR PEOPLE DRIVER LICENSE a GAL of MILK are you crazy ? STOP IT you won't RETURN A BAD GAL of MILK TO ! STOP ASKING DRIVERS LICENSE something WRONG with you guys STOP IT NOW 08 / 25 /2023 TODAY FOR A GAL OF MILK THEN YOU WON'T RETURN IT CAUSE nobody have a LICENSE to ! NOT ONLY THAT to what is WRONG WITH YOU PEOPLE DON'T WANT TO...

Read full complaint
ComplaintsBoard
S
12:15 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

At the beginning of August, 2023, Walgreens started autofilling all my RX even though my profile does not give them permission to do this. I have complained to the pharmacist who just shrugged their shoulders and to their customer service phone number. I was told on 8/23 that they would get back to me but they have not done so. These autofills are being...

Read full complaint and 1 comment
ComplaintsBoard
N
11:42 pm EDT

Walgreens Management

Store 5707 in Jackson, Michigan Just recently, we got a store manager from a 9133 in Jackson, Michigan. She has a reputation; she is a master manipulator who likes to destroy her workers. She is already stirring the pot at this store, telling her Shift leaders, who are overwhelmed with the changes that are trying to come to her, to let her know that it's a problem and that if we don't like it, find another job. She made a Shift leader cry the other day for coming to her and saying that she was overwhelmed. We had two pharmacy techs quit and tell her to eat a bag of explict content She walked out and quit everyday I come in She has somebody in the office she is getting verbal with; she is more worried about stirring the pot with her team then listening to us She got her pharmacy license suspended for not paying for her renewal. So she is out of the store; she went on a mental health leave in December 2022 for having suicidal thoughts and nightmares over the pharmacy this was the 9133 store she came to in July 2023 She stirred the pot over there, firing people every chance she could get. We all had to talk with her when she got to the store She told us she is a single mom and it's hard to work in the industry she works in. Some of us are single mothers When she told other leadership about her pharmacy license suspension, she said she had bills piling up so she was going to try to come back in a week This suspension is up to 30 days without proper pharmacy renewal we cant count on her to be the store manager Within a week of her returning, she had people crying and fighting outside the office and pharmacy this district manager listened to our team before she came over, and a lot of us said we weren't comfortable with her right now The majority of our front end is out the door pretty soon, and she won't have a good team for this store. In her last store, she always burned out her employees. A few employees who have worked for her in our store know she is no good, but you all seem to keep mollycoddling her like this is ok. Why is she still here

Desired outcome: We don't want her at our store as a store manager; we want her gone We had a manager before her who actually gave a [censored]. to this peace of garbage or this store is going to suffer

Read full complaint
Hide full review
ComplaintsBoard
D
3:46 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Walgreens Walgreens Pharmacy

I went in to get my mom's prescription and the service rep at the pharmacy said it would take 10 mins. I came back in 10 she said they were not ready yet. 5 mins later I have the pharmacist come and serve me saying that I flashed the bird to his service rep customer service said I gave her the bird, that was helping me. This was news to me. He treated me very harshly afterwords and said he would ban me if this was the case. I told him to look at the security cameras and I did nothing to offend the customer service rep.

This is David Nola Mellstrom's son. This was just weird.

Desired outcome: Could I get an apology from them both if I go back to that store when they review the security tape please. That's all I ask for.my email address is: [protected]@gmail.com

Read full complaint
Hide full review
ComplaintsBoard
L
7:10 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Walgreens Pharmacy #07590

The clerk on the pharmacy counter at the 2 E. Street Road, Feasterville, PA is rude and condescending. I allowed her to get away with it a few times, but she acts like she has continual PMS. It is unfortunate with so many people wanting to work that you allow this girl to abuse senior citizens and talk down to doctor's office who call in prescriptions. My family's prescriptions will be moved.

Desired outcome: I do not care about an outcome. I just wanted to bring this to your attention. People who visit pharmacies sometimes are sick and do not need to be abused by this little snot.

Read full complaint
Hide full review
ComplaintsBoard
Y
8:16 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 8/15/23, around 150pm, I was at the above branch to buy Walgreen vitamins. Sale is buy one get one free. The item was behind locked display and I rang bell for assistance. The next display wasn’t locked and I informed the worker when she first arrived. She said nothing and locked it. She then opened the display I pointed to and as I removed one bottle of...

Read full complaint
ComplaintsBoard
G
11:07 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Female coworkers would try to entrap/bait me for sexual harassment. They would try really hard during my shifts by playing mind games with me, saying phrases like "are you going to COME!?" Mentioning of "phallic sizes" and other sexual innuendos in conversations around me endlesssly. They've also invited me to "hangout" at their place after work. Some...

Read full complaint
ComplaintsBoard
J
3:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

As I am a long term customer with long history of prescriptions for Tramadol. Would LOVE to know why you do not have your pharmacists reach out to customers to notify them of a FOUR day delay in PAIN medications. Is it truly so time consuming to call the customer on the day the script came in (workday /Friday) to let them know that the DEA controll...

Read full complaint

About Walgreens

Walgreens is a pharmacy chain offering prescription medications, health products, wellness goods, and various services such as photo printing and immunizations. Customers can also find personal care items, beauty products, and everyday essentials in-store and online.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
Walgreens Category
Walgreens is ranked 5 among 120 companies in the Retail Stores category

Most discussed Walgreens complaints

check refusal problem
3
(opinions to this review)