Walgreens

We waited in line for over 1 hour. April 11, 2023 at 4:40pm and left at 5:10pm We asked why there was such a long wait and the clerk said their computers were down all day. That is the same thing they told me two days ago when the prescription was called in.

That is uncalled for. We spoke with the lady in the car ahead of us and she said it is like that all the time.

Carol A. Wright

On 10/09/15 I went to get my prescription refill for Lyrica 100mg 3 at bedtime. I was told that they could not refill it until the next day because it is a controlled substance and insurance would not allow it. I only had 1 pill to take that night and I knew from past experience that missing my full dose would cause extreme anxiety and agitation. A couple of months ago my Grandfather passed away and I was very upset that night and accidentally took all my medications that night twice. It was an unfortunate mistake. I was short at the end of that month and spoke to the pharmacist on staff who told me to take two Lyrica during the day and then the three like normal that night to get it built back up in my system. I even voiced my concern about taking that much Lyrica in one day and he said I would be fine, and I was. Then I get to the end of this month and again I'm short on the last day of month. I asked the pharmacist for a solution, to this problem, of not having enough medication on the last night of my prescription. She said "I can not refill your prescription because you are taking more than is prescribed." That is not what I was asking her to do. I asked her if my Doctor could call in a prescription for two pills for that night. She told me no she would not fill it because I took more than was prescribed and that maybe "we" need to have a talk with my doctor to have my medication changed or adjust my dose if I'm having withdrawals from missing one full dose. What? She has no idea what I've been through looking for something that actually works and I do not need to adjust my dose. When I take the three as prescribed each night it works fine. She also scolded me for taking 5 Lyrica in one day even though it was a pharmacist on staff there who told me to do it! I called a different location and asked the same question. Is there anything I can do to break this cycle and without hesitation she said yes. Have your doctor call in a new prescription adjusting your dose for a couple of days to make up for the two pills I needed to get back on track. That easy! Except that my doctor's office was now closed. I have no choice but to ride it out today but had to cancel all my plans because I can't function. I did not appreciate that pharmacist's tone of voice and overall demeanor. She made a decision that should have been at my doctors discretion and made me feel like a drug addict. My body is physically dependent but I'm not an addict. Matter of fact, I had to be talked into taking Lyrica to begin with. There was a lot more said by both of us but bottom line is that she missed an opportunity to help a customer solve a problem and chose not to.