Vons review: Lack of customer service by floral department

Hello,

I am writing to you about an experience I had at your store in Temescal valley ca.

I needed a floral arrangement and knowing that Vons has good floral departments I stopped at your store at 11800 De Palma rd. to get a nice floral arrangement. I walked in, picked out what I wanted and went to the floral counter. I saw 2 people blowing up balloons and the produce clerk that was back there asked me if I needed help. I said "Yes, I need a box for my arrangement and I need to be rung up please" He found me a box and I said "can she ring me up?" He said "No, we are busy doing balloons"

Imagine my shock when he said this. I walked up front to the self checkout and the very nice woman (short hair, with glasses) helped me ring up my item since the tag was wrinkled. She noticed I wasn't happy and asked if everything was alright. I said no and proceeded to tell her what they said in floral. She was shocked and apologized. I said thank you and told her how much I missed the customer service program.

Numbers on the bottom of my receipt:

03/17/24 11:14 2818 52 27 8852