Selling outdated food & rudeness
I bought a Tombstone frozen pizza on 08/08/08 at Vons, 516 N Glendale Ave, Glendale CA 91206 That night when I baked it, I noticed that the cardboard was dark, saturated with grease. It came out of the oven with the crust shattered in many pieces. I called Tombstone, they told me the date 08105 on the package meant that it was expired in April 2008, the...
Read full complaint and 2 commentsPoor customer service!
Von's Supermarket-agita for life. Agita, a perfect word in Italian to describe my feelings for my local Von's supermarket. Customer service isn't the perfunctory, Didyoufindeverythingyouwerelookingfortoday? Customer service is where you say to the customer, "I'm sorry you had to come back to the store to correct OUR mistake." I hope we can serve you better next time you return." And of course, this is spoken looking directly at the customer with some sort of, albeit fake, sincerity.
I don't shop at Von's because they have the lowest prices or a sparkling clean market, far from it. I go there because it is the closest option in my many options to by food. My checker, trying to get done with the day, was so quick to ring me up she forgot to give me a substantial discount on a product I'd purchased, $9.65. I did think my bill was a bit high and putting my groceries into my trunk I noticed the mistake. If it had been any less, I swear, I'd have just gone home but I was irritated by her actions in the first place.
After I waited in the Customer Service line the guy looked at the receipt, looked at the ham, walked to the cash register and gave me my change. No apology, no smile, no kiss-my-#-I-hate-all-you-people. He then stood there and watched me struggle to put the ham back in my bag. I still do have a broken wrist and a noticeable brace on my right arm. I had to ask for his help.
Mistakes happen, I'm well aware of that, and I'll even go so far as to say I should have been paying a bit more attention as she checked me out but for the love of all that's good, would it have killed them to be a little more cheerful?
The customer service section of their website is no answer as I wrote them, received an e-mail about how I'd hear soon from someone. That was a month ago. They must be too busy counting their money to contact me.
Poor cusotmer service!
I have been shopping at the Von's Northridge Store (Reseda and Nordhoff) for 24 years. I am a regular customer. On November 25, 2007 I conducted my weekly grocery shopping. I spent a total of $253.53. I noticed that the two Breyers Ice Cream Bar Boxes were icy. Upon opening the boxes, I saw that the ice cream bars were cracked, melted and refrozen. Thi...
Read full complaint and 3 commentsTerrible hr practices!
I am 57 years old and am seeking work. I saw an add on retirement jobs.com for various positions for the Von's stores so I sent in a resume and was called for an interview. When I went in for the interview well dressed I was treated coldly by a Gal by the name of Elizabeth and I could tell because of my age she was not interested and said she was not really hiring right now but just trying to get a feel for the kind of people looking for jobs. I was furious when I left since that is false advertising on many websites and I wasted my gas and time for a job I thought I would have liked. They say they are an EOE but this gal surely did not play by the rules and I am considering legal actions since this was blatant discrimination because of my age. This Von's is in Camarillo, Ca on Mission Oaks Blvd.
went to go buy a Matzo Ball Soup mix, when I found it on the aisle I came to discover that all of them were expired, every single one. Months expired. I also bought Carrots and Potatoes. Just got back home to find out that Both the pack of carrots and Potatoes are all rotting.
I am not paid by Vons, therefore I should not be forced to check myself out when I have over 20 items including produce. I should not have to use self check Period. The store needs to have suffient staffing.
STORE #1913 4/3/23 @1530
THERE WAS ONE SINGLE CASHIER AND ONE FOR EXPRESS. The was a line 5 people deep. Horrible customer service.
We use at least 4 cases a month but have a constant problems with it being available even though the many other flavors are available.
I'm in a wheelchair so people refused to help
Me how do I know cause when I left I saw them go back to the desk even thou they said no one Is working the customer service desk right now
Ordered 2 lactaid and 2 other brand. Got one each charged me for 4.ordered 8 bananas got 2 only.charged for 8
Pl check it out and refund my balanceboight from vons at Camino ruiz on 1/2/2003
The cost of distilled water has gone up significantly. A year ago or so it was $1.00. Now it is over $3.00. It is a rip off and you are gouging. It is just water for heaven's sake.
i ordered four six packs of 16 oz Vernors bottles and vons subbed 75 oz schepps wrong brand and wrong size and even wrong color they are not equal.
The register read the price of the item thms blueberry bagel as 4.79 then a 4.79 s then a response of 4.79 is this a recharge to take away my rewards, to steal my food from my mouth. I purchased this under ebt. Is she or your organization stealing from the government.
10/15/2022 Vons las vegas nevada.
We got up to the register and my mom was doing free coupons and I was going to buy a tea the lady refused to do some of the stuff my mom needed even though she had the coupon my mom was also picking up stuff for her dad then it comes to me I don't know how to use apple pay it was my first time I asked how to do it and she was extremely rude to me
I asked for my Atlantic salmon to be deboned with pliers. Butcher said this was not a service they provided. I would suggest this be added to your regular butcher service. It is a very common request and this is the first I have been denied.
Bad business practices
I am writing you about the most unpleasant and disappointing experienced I have ever had at a grocery store. On October 13th I received two $25 Vons/Safeway gift cards for my birthday. On October 14th, at approximately 11:15 P.M., I bought $32.35 worth of groceries and used one of the two gift cards. I took another one out, whereupon the checker took the card to speed up the process. I cannot honestly say if he swiped it or not but, one thing is certain, he took the card from my hands, told me no funds were on the card and kept it. Thinking he had the card I previously swiped, I slide the card in hand which, through sleight of hand, was the card I slid before.
These are the facts, which, can be confirmed by checking not only the surveillance video from store #2257, I had two gift cards worth $25 each. I swiped one and the checker took one and told me no funds were on it. I swiped the same card again two more times, which can be concerned in the Vons system. Upon leaving the store I felt as though I had been short changed but decided that perhaps my father had given me an extra gift card with no balance on accident. I called my father the following day and he confirmed that both gift cards did indeed have $25 on it, and that the checker must have taken a card with full balance. My question to the checker/cashier should have been, “why are you so eager to take my gift card which, according to you, has nothing on it, while you leave me with another gift card which actually does have nothing on it?” Why was he so eager to take one card instead of offering to take them both?
On Monday, October 16, I called the number on the back of the gift card I had and talked to Vladimir at ext. 1661 and told him my story. I immediately contacted the Vons (store 2257) where this took place and talked to a supervisor by the name of, Robert Verdugo, who surprisingly was of great help. Unfortunately, I would find out later that he was the only one helpful in the whole of the company. Mr. Verugo told me he would look at the surveillance footage and call me the following day. He kept his word informing me that a manager would need to look at the footage and get back to me. My immediate question to him was, "Why wasn’t this done in the first place?"
I urged them to look at the surveillance footage so that they might ascertain the truth of this matter. The checker, seeing that I showed obvious signs of drowsiness, took advantage of the situation and stole my gift card, telling me there was nothing on it. I am most unhappy how store 2257 handled this matter. They never apologized for what happened nor did an actual manager personally take care of the matter. I had to contact Corporate and only through them was I able to get results. 72+ hours after the fact, they issued me another gift card but what of the hours I wasted tending to this matter? I will never shop at any Vons store again and it gives me no satisfaction to write this letter, but I implore you to ask yourself one thing, If someone stole your money, your birthday money, wouldn’t you want the matter resolved as soon as possible and expect some kind of apology?
Today at the Vons in Agoura Hills california the manager of the store wrongfully accused my son of shoplifting. When we proved to the manager he wasn't by showing him our receipt instead of apologizing he scowls at us then just walks away. needless to say we are never going to that market again
I HAVE ALWAYS HAD US BILLED SHE GETS GROCERIES. have used Vons.com since my dad died 4 years ago. We have placed several orders with no complaint. IN A NUTSHELL
I Have MS my mom lives alone in another city. WE PAY SHE GETS SHOULD BE USED TO IT SINCE WE ALL CARE FOR OLD PEOPLE. I Lisa Hammermeister a vons customer since I was a child. Now after ordering 300.00 woth I get a driver who says we don't deliver. Then how the hell did it get there before? Now she has no food! Someone read billing number and did not read special instructions. I was a merchandiser and serviced your rotten company for 7 years. NO satisfaction with customer. YOU ARE ###S! YOU MESSED UP IN ONE THE MOST EXPENSIVE DISTRICTS YOU HAVE. I will make this right, and did I mention my friend helped OJ get off and I will use him. It's you managers who should have made this right. I AM DISABLED! Your company is ignorant in dealing with disabilities. I will do whatever I have t0 get even. Did I mention I'm a published writer, The LA Times and published my opinion twice. The customer is always right, jerks. That why everyone hates your CEO ###. RESPOND This will be forwarded to BBB, my state rep., congressman and anyone I feel will benefit. Did I mention I changed Othro Mattress policy because I went after them. Corporate ###. YOUR CEO SUCKS. Lisa Hammermeister 16456 Shamhart drive Granada Hills CA MY husband just happens to work for a news corporation.
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The guy at the deli's counter whom was going to cut lunchmeats for me had his latex gloves on, he noticed scale's printing paper was out. He put new paper roll in the machine, closed it, and proceeded to cut meat with the same gloves that he had on. He also manhandled meat pieces after cut. Has he ever been told why should he put any gloves on for this kind of work that he's asigned ? I doubt it.
MY SENTIMENTS EXACTLY
IN FACT---THEY SEEM TO HIRE THE RUDEST CLERKS
FROM VENTURA TO ESCONDIDO
THE OTHER DAY I MERELY WANTED TO FIND OUT SOMETHING THAT I'D DISCUSSED WITH THE REGINAL MANAGER-AND I ASKED, COULD YOU PLEASE FIND "SO AND SO" I SAID, PAULEETTE, PAULINE, OR CLAUDETTE OR CLAUDINE--I DIDN'T SAY "SO AND SO"..I SAID, I'M NOT SURE OF HER NAME, BUT I SAW HER IN THE STORE TODAY AND I KNOW SHE'S THE REGIONAL OR VISITING MANAGER, QUITE POSSIBLY, THE "DISTRICT?" MANAGER/ SHE'S AWFULLY NICE-THAT'S MY PERSONAL OPINION, I DIDNT SAY THAT TO THE CLERK. THE CLERK AND HER FRIEND MAKING FACES AT THE NEXT REGISTER "SHOUTS AT ME" SO, WHO IS IT YOU WANT TO TALK TO (I SHOULD HAVE CORRECTED HER GRAMMER BY THE WAY BUT THE GIRL WAS ALREADY "BOTHERED "BY MY NEED TO FIND THE DIST. MANAGER ETC., !) IT'S WHOM..ANYWAY...REGAARDLESS..THE CLERKS "BOTH" CHIME IN TOGETHER "WHAT'S HER NAME" I SAID, I'M JUST A CUSTOEMR-YOU, SHOULD MAYBE KNOW HER NAME--AS YOU WORK WITH HER, AND I DON'T..THEY WERE TRYING TO EMBARRASS ME BECAUSE I COULDN'T RECALL HER NAME.AND PROBABLY UPSET THAT I EVEN "PREFERRED" BRINGING MY COMPLAINT TO HER. THES GIRLS AT THIS ESCONDIDO STORE ON EAST VALLEY PARKWAY, ARE EXCEPTIONALLY RUDE, OUTSPOKEN, ATTACKING AND GOSSIPY...THEY'RE MOSTLY OUT OF "PHYSICAL" SHAPE..AND I WONDER HOW THEY CAN BRING THEMSELVES TO EVEN LOOK IN MIRRORS IN THE MORNIGN TO BRING THEMSELVES TO WORK! THEY WORK F O R CLAUDETTE, OR PAULETTE...OR, PAULINE, OR CLAUDINE..GOD KNOWS, I TRY BUT CAN'T REMEMBER HER NAME, EXACTLY..THESE CLERKS AREN'T BUSY ENOUGH, APPARENTLY, AS THEY PICK OUT CUSTOMERS TO SHOUT AT AND EXAGGERRATE THE SITUATION TO MAKE THE CUSTOMER APPEAR TO BE AN IDIOT? HOW SHOULD I KNOW HER EXACT NAME.I KNOW SHE'S NICE-I KNOW SHE'S NOT A REGULAR NINE TO FIVE EMPLOYEE-AND IS A SUPERFVIOSR, A DISTRICT MANAGER--THAT'S PRETTY MUCH FOR A CUSTOMER WHO JUST WANTS TO RETURN SOME BAD FOOD... TO HAVE TO BE REQUIRED TO "KNOW" AND REITERATE, I'D SAY. HOW UNHELPFUL. SURELY THEY KNOW HER NAME, AND DONT' HAVE T MAKE A SPECTICAL OF ME, TRYING TO REMEMBER IT! THEY'ARE ALWAYS CRABBY-WHY DO THEY BOTHER EVEN WORKING AT A GROCER STORE IF THEY DON'T "LIKE HELPING AND GUIDING" CUSTOMERS WHO LIKE TO EAT?
MARY
SAFETYCONCERNSUS@YAHOO.COM