Vodacom

I have over the past 2 months called into the call center over numerous times and am very disappointed in the action taken by the consultants to assist with my query. it has not gone from a point of me seeking assistance to now being completely appalled by the level of service received. I have been a loyal customer of Vodacom for me than 15 years and if this is how your customers are treated it is really disappointing. I am at my wits end and considering very strongly to move networks.

I have numerous reference numbers that is linked to my Vodacom account but here follows a summary with some of them and of my nightmare experience with Vodacom Customer Care:
1. I tried to renew my contract (2782*****30) in December 2018 with a new phone directly at a Vodashop at the new Mall in Heidelberg, Gauteng. The contract was signed but cancelled because the phone (iPhone X) was not available anymore when the staff menber went to collect it and I could not wait for another one as I was flying back to Cape Town that afternoon.
2. I tried again through the Vodacom online serice to upgrade my existing package when back home in Bettys Bay, Western Cape and successfully received an iPhone X a few days later.
3. Another seccond phone was delivered the next day to my home by the same courier service and we realised it must be a mistake and immediately returned the phone (identical iPhone X) with them.
4. A few months later I realised I was being charged for two phones (lines/numbers).
5. The phone I received first were connected (serial number) to the incorrectly issued number (2766*****03). I had to return the phone as well and decide to rather cancel the 'upgrade' and reverted using my original old phone and contract again.
6. Then I realised on a work trip accounts incorrectly CANCELLED my contract and put me on 'pay-as-you-go'.
7. When I eventually were restored back to my original contract, the dual-sim card I had for my iPad were also cancelled (not working) as well as losing all my free talk minutes collected over the years. I tried numerous times to get this restored to the system/contract I had before the 'upgrade'. The minutes were restored but the sim card (serial no. on request ending in _M) is still inactive in my iPad.
8. A few months later I realised that I AM STILL BEING CHARGED FOR TWO PHONES/LINES!
9. This has been going on for a full year now - paying for a mistake(s) made by Vodacom for a phone (number) I do not even have. I have been refunded R19 904.57 already that I paid out of my pocket but still have more than R7641.85 outstanding and counting!
10. The latest call I logged (1-34520829788678) were diverted AGAIN to a solution expert only to receive a SMS stating that the case has been closed.
11. The extra, unused number is STILL ON MY ACCOUNT AS OF TODAY!
12. I find this unacceptable and will take this to the media and CEO Shameel Aziz Joosub at 82 Vodacom Boulevard, 1687, Midrand, South Africa if this is not sorted within the next week.

I have a private bank account with FNB and have found that Vodacom are trying to debit my account with very large sums of money
that are not meant to be taken off the account number linked to these debits are for a company number for RMCS and we have written
to vodacom via one of your branches and no response this has happened 6 times so far and it is costing me bank charges for unpaid
debits. amounts vary every month and run into thousands of rands.
Please help sort this issue.

I claimed My lost or stolen tel on the sunday the 01/12/2019 at highveld mall in witbank. I paid my shortfall [censored] well as a screen protector, sim card and sim swap.
as it was closing down time thy were very quiq to help me and get me out of the shop so they told me actualy [ miss Gloria ] that i can either collect it at klipfontein or highveld mall whitch ever, it is my choice. on the monday after 13h00 i left early at work and as i am staying closer to klipfontein i decided that i will collect my tel from them and when i asked them about my telephone they new nothing about it and they havent got any stock either and they also told me that the mall people know that thye are closing and moving to middelburg . Then i said to myself that i will go to the mall after work tomorrow but could not get away from work in time so i had to try the next day (wednesday 4/12/2019 ) as i were help by Miss Gloria again after waited very long she started to explain to me that the shortfall i paid was a mistake and i need to pay another R500, 00, Whitch means my shortfall is not R350 but now R850, whitch i refuice to pay and left the shop with them sorting it out. Then i was phoned them several times were thye just waist my tel time over and over. then i also spoke to miss Bernice and she said that she will sort out my tel, the next day i was phoned were they are telling me that the reason for the shortfall difference is because thye dont make my phones any more and the one that thye are going to give me now is got a bigger better cammerra and memmory in and i told them that that is not what i have claimed . the nect phone call is that i dont need to pay extra money it is now sorted, but i am still without my phone and Gloria is still lying to me not ansering my calls and Bernice are not ansering my calls either. I was promised that they will deliver my tel to me by Bernice but those womem i dont know. All i know is tha i am not getting any service after +- 20 years. Please advice me what is my next step
kind regards
Pieter Adriaan Lindeque
[protected]
my mail [protected]@outlook.com

On Saturday 07/12/2019 I went to Mr Price for the 3rd time for the Vodacom Smart E8 Blue, IMEI [protected] that are charging but does not switch on. I waited for Tshepiso who completed the Vodacom Repairs paper and advise us that the phone should be taken to the Vodacom Service centre in Menlyn. When we arrived at the Service centre Ticket C108. The time we got the ticket was 13:47. There was customer at Counter 18 and 19th. We were sitting and waiting. After 10 minutes my husband stood up and went to counter 18 and ask the lady is there is anyone that can assist.
She said no you need to wait for your ticket number to be called. After him leaving she and her colleque had a conversation. After 5 mins again the press the button for the ticket number to be called. At 14H00 we were called to the same Counter number 18th where there was for the past 15 min no client. As soon as we approach her she did not even ask why are we were she just looked at the papers that has been complete by Tshepiso Ndiri and advise us that this phone is not under warranty because to the crack of the screen.We did not go to fixed the crack. We went ask about the phone not switching on, The only thing that she was interested in telling us that we are going to pay for the phone if their have fixed it without even knowing if we have insurance on the phone and we were not there the fix the screen. She did not even read the Vodacom paper to see that the Fault description states that The phone charges but does not switch on. Instead she is informing us about the payment.

I feel beyond frustrated with the company Vodacom. About a month ago I have contacted them.to switch to paying cash as being under debt review no debit orders can run against my cheque account. I even changed the date of when I will pay as paydate has changed. To my greastst grievance they did not change a thing and debit my account and charged me interest. But it is not all. In November I received a statement thst my balance due is R 504. And thst I had a credit of R 750. On the 3nd of December I went to the ship to pay R510. This payment is not even against my account . Cannot even cancel my cellphobe yo switch to pay as you go and keep my number due to the contract! Contact number [protected].See attached proof where in credit before invoices raised and amount paid

I ordered Vodacom Fibre on the 20 November 2019, the next I cancelled it because I found a better deal at another provider. I spoke to about 6 different consultants to request my cancellation confirmation letter/receipt so I could provide it to the other provider in order for them to place my order. No one is able to send me my cancellation confirmation to date 05 December 2019 despite more than 1 supervisor/manager getting involved. I still have a cell phone contract out with them and I am so upset the expiration is not anytime soon. The consultants promise to call me back yet they never do.

Can someone who cares about customers please contact me asap

my cancellation ref is SR-[protected]

I am very unhappy with vodacom and disatisfied with the service that I received at vodacom key west and with vodacom it self. I never had a contract with vodacom before and this is really the poorest service that I received. I went to vodacom key west on thursday to get a contract for the huwei p 30. I currently have a prepaid cell c sim card so the lady with the name bianca at vodacom key west explained to me that a porting from cell c to vodacom has to be done first before we can do anything else. Friday she said there is a problem I do am not qualified to get a contract she is waiting for vodacom to 'upgrade my profile'. And the porting is also a problem. She told me porting takes 24normal hours and not 24 working hours. Saturday still nothing. I had to keep on calling vodacom to find out what is going on and what is happening as no one bothered to give me a call. My father has a contract with vodacom for over 20 years so he said to make it easier vodacom must cancel everything against my name and take the contract out on his name. Which they then did so the porting process had to start all over again. They gave the new vodacom sim card with the phone to my father. Today is thursday the 05th of december 2019 and still the porting is in a process status. How can porting take so long its almost a full week. I received a new phone which is useless. And vodacom key west are useless I must phone the whole time to find out what is going. Please the porting on [protected] needs to be done today. Otherwise I will cancel everthing with vodacom as well as my father who is a loyal customer for over 20 year. This is pathetic. My name ic chantelle faul. Please feel free to contact me.

ID [protected]
End Sept I paid R4400, my account was paid in full.
[protected] moved to business account after statements after the statements was sent.
Fibre and [protected] is left on the account and amounts to R1100 but the statement still reflected [protected]. My company paid the amount due in full, this was confirmed by the call cente agent but the amount was not removed from the private account. 12 Nov I logged a query, ref [protected] with all the info stated above. I was ensured within 10days it will be credited. I received an suspension email regarding my fibre and remaining line. I called the call centre yesterday 3 December at 12.46 from [protected]. The lady assured me that she escalated the query again and that i dont have to worry about suspension. I called fibre we I told them I have a query with accounts but still they suspended my fibre line. I rely on my internet for business and entertainment so this is really a problem for me.

On my blackberry, one can buy services from Vodacom by dialling *111# with various options. I dialled option 2 - which is to purchase a service, then dialled option 9 which increases the options further. At this stage I dialled option 3, which is the blackberry option suitable for my phone, and which I have used with the above option for the past few years.
On selecting this option, R59 was deducted from my airtime.

The above was done on Monday the 2nd of December 2019.

The BIS service is not available.

I find this service not acceptable, and require an answer from Vodacom or a refund.
I can be contacted via email - fritz.[protected]@gmail.com and my mobile number is [protected]

I have added a new contact to my account on 24 November 2019. Since 25 November, my lines were locked 9 times already, apparently due to a credit limit bar issue that should have been addressed in store when I added the new contract. I have spent hours on the phone to call centers to unlock the lines only for it to be locked again later. This morning a consultant confirmed that it was a technical issue on their side, yet they keep on locking lines and forcing customers to phone and hold for hours to be help with a temporary solution that only lasts for a few hours. This morning I was also really offended by the consultant who suggested that I pay my account and maybe then the issue may be resolved, I explained that I already paid via debit order on the 29th of November.

I paid nearly 500R for a sim/minutes/SMS/data bundle as I came through CapeTown airport. Was given a card to give to the Vodacom desk through immigration, where I was given a SIM card, assurance that what I'd bought was perfect for my two week stay, but no receipt
Two days and two short phone calls later, I can't make calls get on internet or send SIMs. Message tells me I am out of credit. Spent hours onto 'customer care' this Morning and, eventually given 100R 'credit'. Unsatisfied and having wasted my entire, precious last morning in Cape Town, I called into a small, local Vodacom store. The guy I spoke to told me he had already had another complaint along the same lines.

It's nothing but a complete con. I've paid money to Vodacom (VodaCON?) in good faith. I now have no phone, SMS or date. Ive lost a good chunk of my holiday and was unable to take photographs at Robben Island today as my phone wax out of charge, having spent to long trying to get through to and some sense from misnamed Customer Service.

How can you sleep at nights knowing you are taking money with false pretences. I'd be ashamed to be associated with such a company

My name is Grace Makgoba, ID no:[protected]. My current mobile number is [protected] and the number for the complaint is :[protected]. On the 27th Novemebr 2019 i noticed around 15:00 in the afternoon i wasn't receivig calls on my mobile number and to my suprise it suspended without any notification from Vodacom. I contacted the customer care and the person who assited me said my number was suspended and it will be deleted if i dont pay the amount oustandin for advances which were around July and August 2019. I then explained that i had made arrangements with them to debit my account on the 16th of every month. She checked and confirmed that the debit went through but i owed an advance. I explained to her that i was expecting them to debit the next month. She then said i am expected to pay the oustanding amount by the next day which was 28/11/2019. Ithen assured her that i will make a plan to pay by then, and that was i was last agreement. After a few minutes i noticed that the phone was showing that it's only for emergeny numbers on the screen. I used my husband's cellphone to contact Vodacom and they confirmed that the number was deleted by the sytem. i have been using this number for many years and have been a loyal customer to Vodacom. This deletion has affecting my whole as i am using this number for my work, banks, family, medical issues, policies and many more matters. I therefore request Vodacom to activate this number and re-allocated to me as it has caused me stress and disorganised my life. Hoping that this matter will be resolved urgently.

I am horrified at the pathetic level of service I have received from you!  I patiently phone 10 people at Vodacom and I will get 10 different answers.
I want my fibre cancelled IMMEDIATELY.  While I understand you have procedures, quite frankly I don't care about them.  Your policies and procedures also state that my Fair Usage Policy for my 50/50 line is 1500Gb.  However, I have been throttled to 2mb and according to your reports I have only used 1100 Gb.
Over and above that when I have logged a ticket firstly SR [protected] I heard nothing.  You sent me zero communication.  I then phoned on the 26th to get a status update only to find out that a new Incident had been logged SR [protected] (and this was supposedly escalated to Matthew).  Still no communication.  I followed up the next day 27th November and was given promise after promise that the incident would be dealt with and that "management" would be getting in touch with me.  To date this has not happened.
Later that day and out of options I decided to Cancel my account with Vodacom.  I was told that I would need to settle my account which I am happy to do .. in fact no price is big enough to get out of dealing with the incompitent idiots that have zero idea of what customer service is at Vodacom.

This email is to make double sure that my line will be released as soon as possible so that I can engage with the service provider that I should have gone with in the beginning.

I will be telling everybody that I know to stay well clear of Vodacom.
I expect a response to this request immediately.  By the way SR191127-946231 has been logged already however as usual I have not received any communication regarding my request and am now trying everything to try rid of the plague that is vodacom Fibre.

The Vodacom network signal in the residential area, Albemarle Extension 2 (Alberton) has been poor for the past number of months.
A call with Vodacom help line, 082 111 has been logged.
From past experience, such a complaint from a single resident does not weigh in, hence this complaint is registered as well with this link.

This complaint is therefore is raised for and on behalf of our residents in this area, the Albemarle (extension 2) Residents Association.

If there is assistance that can come from this complaint, it will be highly appreciated.
Cedric Coetzer - [protected]

I have visited vodacom on the 22/11/19 and the 25/11/19 of this month to add on to my current contract. Stacey was the assistant provided to me. She had informed me that a R99 prorata fee and an additional fee of R75 will be deducted from my account. I wake up to find that R436 in total was deducted from my account. She had not informed me that because it was a combo deal there will be 2 amounts deducted from my account. I have asked her numerous times to confirm that only R175 will be debited from my account to which she assured me that i was right. Today i call vodacom customer care to only find out that the other amount which was deducted was for the other line. What if i had not had sufficient funds in my account? who should be liable to pay that amount? i am utterly disgusted in the training that is provided to your staff. For Vodacom it is all about getting the business even if clients are screwed over by details left out by the assistants. How are you able to sort my issue out? I need a proper explaination!

Good Day

I am highly annoyed and disgusted as a loyal client of vodacom for years that i get a shock of my life when i had to enquire about my monthly installment after setteling one of my accounts.
I spoke to a consultant on the 05.11.2019 and told him that i have not yet eft'd my monthly installment (which i do on the 1st of the month) because i would like to settle one of my accounts and he gave me a quotation telephonically for both of my contract numbers and these amounts are as follows :

[protected] SAMSUNG S9+ R7308
[protected] HUAWEI R 4469.58

In which i then did an eft that very same day of the amount of R7308 for the Samsung S9 as stated in the email he has sent me with the details and the form i had to sign and form was signed and sent back as well as proof of payment, the very same day i called again asking how much is my installment now for the Huawei and the gentlemen asked me how much i took it out for which was approx just over R300 and again the very same day i eft'd a R400..

Now how in the world can my monthly installment be over R2000?
So, since ALL calls are RECORDED please listen to the recordings for the 05.11.19 and sort this mess out.

I have logged a complaint telephonically as well with REF [protected].

I request feedback ASAP

Regards
Micaela [protected]

I am a very loyal customer of Vodacom, I have been a loyal customer for the last ten years, and have recommended Vodacom to various people. But I have realised that loyalty does not mean a thing now does it?

Currently I am extremely unhappy with Vodacom, and I would like to tell you why. Not that I have any illusions of anything coming from this, I am certainly not the first customer to complain, and certainly not the last, but I am hoping that my voice added to the voice of the masses might do something for our plight. I am emailing you as a last resort due to the fact that I am receiving no joy from the call centre or any of the other channels.

I closed my bank account and when I went to vodacom to change the banking details(sandton city) I was told to call a certain number and change them telephonically. I called the number and got cut of several times. Went to the vodacom store in Randburg and they did not help at all. I resorted to paying cash because the pay date had arrived. I have been paying well in advance and I haven't had any problems. Last month I paid on the 24th and Vodacom debuted money from my account on the 27th.
Firstly: I was not allowed to change my details and I made sure that every month I pay well in advance. This month(I dont know how it is different from the past 2 months) I was told that I owe R100 extra and my line was cut off. I have been paying my contract monthly with no problem and all of a sudden I owe money and my line has been cut off.

Secondly: if I do indeed owe Vodacom that money, my line should still not be cut off right now because I paid for this entire month, if anything I should be affected by this from the beginning of next month because that is the month that has not been paid for.

How am I supposed to carry on working and making money if I'm being toyed with? I honestly do not understand how I have falled victim to this when all I have ever done was pay you guys on time every time.

Kind Regards
Segomotso Malapane
[protected]@yahoo.com