SUBMIT A COMPLAINT

Vodacomcredit limit bar

1
A Dec 03, 2019

I have added a new contact to my account on 24 November 2019. Since 25 November, my lines were locked 9 times already, apparently due to a credit limit bar issue that should have been addressed in store when I added the new contract. I have spent hours on the phone to call centers to unlock the lines only for it to be locked again later. This morning a consultant confirmed that it was a technical issue on their side, yet they keep on locking lines and forcing customers to phone and hold for hours to be help with a temporary solution that only lasts for a few hours. This morning I was also really offended by the consultant who suggested that I pay my account and maybe then the issue may be resolved, I explained that I already paid via debit order on the 29th of November.

Post your comment