Vodacom
reviews and complaints

Hi,

I am very furious about the way I was treated by your sales representatives when I tried to cancel one of my contracts with Vodacom. I phoned 082 1958 to cancel my 10Gb data contract. The lady try so hard to sell me another contract and asking me time after time why I want to cancel it. She never explained to me that I must have an order number and never gave me an order number for cancellation. I am not familiar with your procedure and thought she cancelled my contract after I asked her to cancel it. After this call I received two more calls from sales reps trying to pursue me to keep my contract. I've told them both that I have already cancelled the contract but they kept on trying to get me to sign another 24month contract. I've told them over and over that I don't want to, and the they became aggressive on both accounts.

My data contract latest invoice is R509 for 10Gb because it is out of contract data I'm paying for. Why didn't anyone explain this to me? But I am more furious because I was under the impression my contact was cancelled.

I'm going to cancel all my contracts with Vodacom from now on as soon as the contract period ends. Your representatives doesn't listen to their clients and don't explain the cancellation procedures properly. I see my cellphone contract ([protected]) is due for an upgrade in Sept 2020 and ends March 2021. I know now how to cancel a contract and will do it as soon as it's possible.

Ashika Rajcoomar

Contract date:31 July 2019

Model Phone:Hisense H30 Lite

Id no:[protected] Cell no:[protected] E-mail Address:[protected]@gmail.com

I am a very disappointed Vodacom Cutomer. I upgraded in July. My contract was not even 2 months old and have been having problems with the phone. The phone started charging very slowly and used to charge till 35%.

I took it into Vodacom at Musgrave centre. It was booked in on the 19/09/2019 and was returned on the 07/10/2019, they advised the battery was faulty and replace with a new one.
I still experienced the same problem after receiving the phone.
I took the phone in again. Was booked in on the 11/10/2019 and received it on the 22/10/2019.They advised that they have replaced a part.
I still experienced the same problem, phone was not charging. I took it back to to Vodacom Musgrave. The lady tested it and advised that there is a problem with the phone.
She contacted the agent for Hisense, he advised that I should take the phone to a Hisense outlet at Conubia mall. This was going to be on my own personal expense.

I did take the phone and they were unable to assist me and advised that the phone needs to be taken back to Vodacom and they need to book it in.

At this stage i am frustrated. Running around on my own expense to sort out a contract phone. I have been a vodacom customer for over 30 years.I am wanting to cancel my contract completely and return the phone. I am paying for a contract and is unable to use the phone.

Please respond with regard to cancelling this contract. I will take out another contract with a another service provider.

Very disappointed .

Attached is my invoices when the phone was sent in.

Im not happy with the service that i got today. I have been with vodacom for over 20 years. In May the rewards department phoned me and migrated my account. They just said the migration has no handset but they did not state that i wont be able to upgrade to May 2021 and i am still paying for the old handset since june. The consultant i talk to was rude and not giving me the time of day to state my case, I feel like cancelling my contracts and i will not pay any fees

I walked in store (Vodacom Sasolburg) to buy above mentioned package 23 July 2019. Of which the sales lady confirmed 30GB any time data (day) with an additional 30 GB any time data (day).

The complaint is I have not received any additional 30 GB as From purchase date. I have logged 4 calls for the issue but nothing has been done. July pro rata and from August 2019 until now 11 November 2019 (4 months no additional 30 GB data has been given.

Bernadette Murray
[protected]

My FTTH internet link not working. Unable to get through to the call centre number 082 1904. I'm in the Stellenridge area, Bellville, Cape Town. My contact number [protected].
The service has been down sine the 09th of November 2019. I had intermittent issue with the available of the services four times in the last two months. This is coming an issue for us. Need to get the line stability and working properly.

On the 31st of October 2019, I phoned Vodacom to get a date for my next upgrade, because my wifes phone got stollen. The person on the other side of the line said that I am due for an upgrade.

What happened next? He upgraded my phone for a device and my wifes line for a better data package... He wasnt suppose to upgrade both lines. I went to Vodacom in Witbank. They said that I should phone and cancel my contract. Which I did, but only to hear that I cant cancel because its already at the courier? But according to your own policies, you have seven days to cancel?

I then once again went to Vodacom on the 8th of November to open a new contract so that I can I have a new phone.

I recieved the phone from the courier on the 8th of November... From which the sim swap wasnt done as promised over the phone. I phone customer care on the 8th of November, which the lady explained that the first person didnt complete the sim swap and that she will escalate the issue., will take 24 hours to be completed.

Guess what? I phoned again 24 hours later, still the same problem... Swim swap not completed. What now? Will escalate problem again... Now only on Monday.

My problem is that I have been with Vodacom for more than 10years, and now I am considering to move to another service provider. My wife is currently pregnant with complications, so she must have a phone with her 24 hours. But you proved me now that I cant rely on your services. I am really dissapointed in Vodacom. What is going to done about this?

On the year 2019 I had challenges on paying my monthly premium for my cellphone contract, on the 6 November my no was deactivated with out notice, I was made aware by my husband that my no does not work. Today on 7 November 2019 I called Vodacom customer care services I was told that I have been handed over, and the lady called Mathapelo assist me and made arrangement for me to pay the account in six month period, I know I was supposed to pay my account on time but I could, due to financial challenges, I did call Vodacom somewhere in October 2019 to make arrangement but I was told by consultant that I have to pay the whole amount of which I did not have, the painful part is that I have been a Vodacom client almost for more that 15 years, with contract I started on 2011, today the just deleted my no, not even to make me aware, this number is very important in my life all my things are link to this number. How can Vodacom delete my no while handed me over. This is really painful moment for me since I have started with Vodacom.

My email address is [protected]@gmail.com

On Monday (4 November 2019) I went to perform a sim swap at one of the branches at Brooklyn Mall in Pretoria. I am on contract under my mother and followed the necessary steps as I was told by the consultant. What I am failing to understand is how I am still waiting for the sim swap to be authorized on my number [protected] and it has been 48 hours since my mother called the sim swap line in order to receive the information regarding how long the sim swap will take. They told her 24 hours and I am still waiting. I would like to be able to access my messages and phone calls, so please can you attend to this as soon as possible. I have already been waiting for 2 days now.

5/11/2019 took my phone to Menlyn Vodacom for repairs. The next day I called to follow up on the quote the consultant guy by the name of Rhudzani was very rude when I Enquiry more info on quote. He was supposed to send me banking details to make payment he did not. Drove to Vodacom to make payment his service there as well was awful, waited for quite a while to be assisted because he failed to explain that repairs and acc payments are separate. Eventually when he was called back to assist me he gave me a bad attitude saying why I did not tell him it was repairs. Asked him about the banking details as I waited the whole day for it, he went on to say it's still going to be delivered.
And wasted so much time there just for a person who is failing to do his job.

I upgraded month ago got phone and screen starts feeezing. Had phone not even 12 hrs went back. Sent to repairshop and they say theres nothing wrong with it. I am not paying 1000rand month for faulty phone. I did not even used it for like 10min. I dont want repaired phone. I asked for note 10 thats more expensive but no. So the phone is at shop its been in my posession for less than 10hrs. Now i wanna cancel both my contracts but no one can cancel it. Helpdesk says shop must do it and shop says vodacom must do it. I dont wanna cancel but vodacom is forcing me to.

Fibre was installed at our residence approximately 2 months ago
For the first week everything went by smoothly
Thereafter, almost everyday or every second day we have had to contact Vodacom, do a manual reboot and be told that "it's offline" or "we usually have problems with the Nokia router you have"
We pay for a service that is basically non existent
Every night for the past three nights this has happened like clock work
" we have sent a technician to fix it but it will be fixed tomorrow" is what we are told
Why do we pay for uncapped fibre that breaks on a constant basis
We were forced to get fibre with Vodacom because they had laid the fibre but the experience is something that needs to be shared with everyone, no other service provider goes down and offline as much as Vodacom
It's absolutely ridiculous !

I upgraded my phone and then I wanted to set up my phone. So I have a prepaid sim also and I insert that sim to set up phone. By accident the phone dropped and broke. I contacted vodacom insurance to put in claim as it is covered. No I got a call and vodacom rejected the claim as my contract sim weren't in the phone at that time when the phone dropped. I think vodacom is cheating people out of hard working money. I need the CEO to contact asap to resolve this problem that I have. My contact details is [protected]. My email is rudman.[protected]@hotmail.com

Regards

Shane Rudman

We have raised different queries since June/July 2019 as up to today 05th November 2019 Vodacom does not get back to a person they would rather say that the issue is closed status which is untrue no one bothers getting back to a person i was told by various Vodacom Consultants that a consultant dealing with a query has to get back to a customer within 48 hours we sitting not only on days but months already we keep phoning just to hear that a teamleader will get back to a person even when you asked for management to contact you not one manager has phoned back since the start of our contract. We have told Vodacom to take their Fibre out due to lack of correspondence and service from Vodacom. The issue raised was the billing amount which was incorrect billed due to Vodacom Technicians not doing the installation properly, Silas one of the Techicians came on the 7th September and he confirmed that the orginal technician never did the installation properly it was set at a 10mbps line when it was supposed to be 20mbps, yet Vodacom has billed us for a 20mbps line that is the biggest issue raised and no joy whatsoever is given getting this resolved. The fibre line has been suspended middle October 2019, but still Vodacom tried debitting the account for the full month of October 2 weeks there where no fibre but one is supposed to pay for it it is unfair of vodacom just do as they like and expects a customer to pay even not giving the service which was promised by Vodacom.

We have asked for description of what the billed amount is for but no luck whatsoever and no proper resolution has been explained to us by any consultant or management. When you phone you get told that Managers only works until 15:00. Fazel promised to get back to us last week Friday, we still waiting for his feedback as well. Mr Vermeulen has requested the fibre to be taken out more than a month ago yet nothing happened. Today we received an email stating that the cancelallation can not be done due to lack of correspondence of our side we have tried to resolve this almost on a daily basis but can not get anywhere due to Vodacom not giving corresondence on their side.
Vodacom don't take any blame fro lack of service. Instead gives the blame to the customer...

Just to give an idea how we battled with Vodacom the past months:
SR190709-542934
SR190625-686413
SR190729-592842
SR190831-667513
SR190729-592842
SR190831-667513
SR190909-681420
SR190616-698894
SR191003-805141
SR191003-804734
SR190916-698894
SR190709-542934
SR190916-698894
SR190709-542934
SR190916-698894
SR191105-882925
SR191003-804734
This is not even all the queries SR's
This absolutely ridiculious not having a response from Management or Team Leaders
We truely hope that the issues can be resolved as soon as possible for it has been going on for months
Regards
Mr Vermeulen
[protected]

I upgraded my daughter's phone ([protected]) in October 2019 (16th), your policy says that if there is a problem with the phone we will give you a new phone within 7 days no questions asked. When we went to vodaworld in Midrand 6 days after the upgrade (22nd) the tech services said there is a procedure to follow and they cannot just exchange. The new phone keeps on dropping calls and reapeating certain words from the get go.

When the phone was tested on the 22nd they said the phone drops 1 in 8 calls and that is normal?. They booked the phone in to test at the main repair center on the 22nd and we waited and only got the phone back on the 25th of october. we were still sitting with the drop calls and repeating of words.

We took the phone back again (30th) with still the same problem. When will the policy kick in to give us a new phone?, we now have to wait 7 to 10 working days for results.

From when we upgraded to date my daughter has not even had her phone for 10 days and I have to pay over a thousand rand a month for someting that does not work.

This is totally unacceptable, please call me so that we can discuss the issue. ([protected]).

Regards
Mrs Visser

Good Day

My new itemised bill that I have recieved does NOT show the duration (Minutes, Seconds) on call, I need to claim my business calls and cannot do so,
The billing sent previouly showed the call duration, The call centre cannot assist, as I have spoken to them at least 5 times and they continue to send the same information
my number is [protected]

I went to your store, to get help about my contract sim card, the person who was helping me didn't help me at all and my sim card was blocked becaouse I forgot the pin number. after all that she told me to do sim-swap and I told her if it involves money I don't have it and she can put it into my account it will be paid on the 15nth she refused, I left my phone with her in the store.

I am mabula mc from Polokwane Limpopo South Africa
[protected]

Good day

I am trying to cancel a contract that was instated without our consent.
The ref : SR191015/831541
PLS read the remarks on the case.
Apparently Sharon is handeling this case but I am not allowed to speak to her and she doesnt phone me back.
This is the worst service I have ever incoutered.

I need to know how to proceed

Regards
Conrad Smith
[protected]

Vodacom store in KC service is terrible. We'll vodacom its self is turning out to be a horrible service. My phone was stolen I put in a claim I get a call to say claim was approved I may collect a new device at any store all I need is the claim number and my driver's. I go to KC only to be told that they cannot process the claim as its after 5. I ask what should I do because I work until 5pm which means I'm never going to make it in time and all I got was sorry there's nothing we can do. I beg to get off work a bit early to go back and get the device on Thursday 31st Oct 2019. The Saturday 2nd November 2019 I leave home @7am.. All I have is what's app and fb on the device.. I'm at work and barely on the phone.. @10am I see my battery is on 18%. I call vodacom and I'm told the device has to be sent for an assessment which takes 5days.. I then tell the lady I cannot wait for 5days and Its a new device I should just be getting another device anyway my details are not even take on this call I'm just told come to the store. Today 3rd October 2019. I'm at the store to hand in the device and guess what they cannot give me a loan device as they only had two which is out already. And I ask the consultant so what am I supposed to do I cannot be without a device due to the nature of my job as I work shifts and I'm on the road late at night anything can happen I'm a female and in this country no one is safe. So what do I do if I'm in a situation I cannot contact anyone because I don't have a device. All I got was theres nothing he can do the branch manager is off the supervisor is on lunch and I now have to go back again in 20min. Im told other stores might have loan devices but I have to book it in here because this is where it was issued. This is becoming a never ending nightmare for me very poor customer service 😠

I have 5 contracts with Vodacom SA. I cancelled 2 of the contracts about 5 times now through the Vodacom cancellation line. In fact the contract ended in Jan 2019 but to this date I am being billed for these two contracts. The numbers are:
[protected] and [protected]

Its so frustrating and I am really tired of phoning Vodacom. Can someone just reimburse me all these charges back to Jan 2019 and kindly cancel these contracts

My second complaint is that I am being billed for itemized billing every month for my phone number [protected] but to date I have not received the itemized billing for Sep or Oct or Aug

Can someone urgently get those sent to me

It is very frustrating having contracts with Vodacom. I have being a customer for over a decade now with multiple contracts but fail to get any meaningful service from Vodacom

The hardest part is that Vodacom doesn't seem to apply any TCF standards as I cant seem to find an email address to send my query or complaint to. I would rather not phone the same numbers I have phoned since Oct 2018 related to the cancellation of my contracts

Vodacom: Vodacom: Service request SR190928-793872

What a load of *&^%$#@ 28/9 till now just to upgrade line speed?

I have tried phoning your call centre daily

I have ranted and raved, been polite I am done 5pm today line speed at 20/20 or I cancel with you and move to a company that actually can manage their network. I am from a techy background - its a software switch - set line speed 20/20 OK click

This shouldnt even need a technician within 100 miles to sort, and you cant achieve it in 34 days - hell phineas fog went road the world in 40 days...