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On Saturday 07/12/2019 I went to Mr Price for the 3rd time for the Vodacom Smart E8 Blue, IMEI [protected] that are charging but does not switch on. I waited for Tshepiso who completed the Vodacom Repairs paper and advise us that the phone should be taken to the Vodacom Service centre in Menlyn. When we arrived at the Service centre Ticket C108. The time we got the ticket was 13:47. There was customer at Counter 18 and 19th. We were sitting and waiting. After 10 minutes my husband stood up and went to counter 18 and ask the lady is there is anyone that can assist.
She said no you need to wait for your ticket number to be called. After him leaving she and her colleque had a conversation. After 5 mins again the press the button for the ticket number to be called. At 14H00 we were called to the same Counter number 18th where there was for the past 15 min no client. As soon as we approach her she did not even ask why are we were she just looked at the papers that has been complete by Tshepiso Ndiri and advise us that this phone is not under warranty because to the crack of the screen.We did not go to fixed the crack. We went ask about the phone not switching on, The only thing that she was interested in telling us that we are going to pay for the phone if their have fixed it without even knowing if we have insurance on the phone and we were not there the fix the screen. She did not even read the Vodacom paper to see that the Fault description states that The phone charges but does not switch on. Instead she is informing us about the payment.
