Vodacom review: porting

I am very unhappy with vodacom and disatisfied with the service that I received at vodacom key west and with vodacom it self. I never had a contract with vodacom before and this is really the poorest service that I received. I went to vodacom key west on thursday to get a contract for the huwei p 30. I currently have a prepaid cell c sim card so the lady with the name bianca at vodacom key west explained to me that a porting from cell c to vodacom has to be done first before we can do anything else. Friday she said there is a problem I do am not qualified to get a contract she is waiting for vodacom to 'upgrade my profile'. And the porting is also a problem. She told me porting takes 24normal hours and not 24 working hours. Saturday still nothing. I had to keep on calling vodacom to find out what is going on and what is happening as no one bothered to give me a call. My father has a contract with vodacom for over 20 years so he said to make it easier vodacom must cancel everything against my name and take the contract out on his name. Which they then did so the porting process had to start all over again. They gave the new vodacom sim card with the phone to my father. Today is thursday the 05th of december 2019 and still the porting is in a process status. How can porting take so long its almost a full week. I received a new phone which is useless. And vodacom key west are useless I must phone the whole time to find out what is going. Please the porting on [protected] needs to be done today. Otherwise I will cancel everthing with vodacom as well as my father who is a loyal customer for over 20 year. This is pathetic. My name ic chantelle faul. Please feel free to contact me.