Vodacomporting of my cell number

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a verified customer
Verified customer

Good day,
On thursday 14/04/2016 I decided to change my service provider to mtn. I contacted them and they informed me that I could port my cell number (It is important to me to keep the same number) and they would request porting from vodacom all well, I received my new sim card on the 19/04/2016 and was instructed not to put it in my phone until vodacom had contacted me.
Today 21/04/2016 I received an sms from vodacom with this message... Vodacom received a request to port [protected]-note that you'll loose airtime/bundles. Reply 1 to confirm within 40 minutes (Time message received 3:52 at exactly 4:02 I replied. At 4:16 I then received another sms you have not confirmed your port out request... Thinking that it was because I had no airtime I reloaded r5.00 and sent another confirmation immediately
I then got another sms stating you have not confirmed your port request vodacom has rejected the port... What?
So I phoned [protected] informing them of my problem. I was told that there was nothing they could do as the 40min confirmation time had now expired.
I am a 67year old widow living alone, that has just come out of hospital 2 weeks ago after undergoing a knee replacement I am only mobile on crutches. I cannot believe that I will be required to wait another 48/72 hrs for the porting to take place... Then another 24/48 hours to connect to my new service provider??? Where is customer service, what happens if I fall, who can I call??? Vodacom you stink all you want is the business

Teresa grobler

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