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1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vodacom reviews & complaints 3941

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G
5:18 am EDT

Vodacom sim card lost by service manager

I took a tablet to the Vodacom Shop Tygervalley on Tuesday 10 May for repairs. It would not switch on. The job number is [protected]. The service manager assisted me. I gave him the tablet with the sim card still inserted. He opened the cover to check. After checking the tablet he took the box to make a photo copy and then returned the box to me, together with a receipt. On returning to the shop to collect a replacement tablet, I was given a supposedly new tablet, but the original sim card was missing. The service manager maintains that he gave me the sim card when I brought the faulty tablet in and that I had taken it out myself. He made both claims. Neither version is remotely true. I insisted that he had not given me the sim card, but he stuck to his “two” stories and said that they did not have it. He was blatantly disinterested in my problem and told me that I would have to pay for a sim swap, which I eventually did because I had no choice. This is by far the worst service that I have ever received from any service provider of any type. The service manager was implying that I was lying and his demeanour was such that he should not be allowed in any circumstances to deal with clients. He did not give me the original sim card. I did not take it out of the tablet myself. It is not in the original box that was returned to me. I do not have it. It was “lost” by Vodacom.

If this situation cannot be resolved in an acceptable manner, I will not be renewing any of my Vodacom contracts and I most certainly will not consider any Vodacom products in the future. I am totally disgusted by this experience and it has taken me a while to calm down.

Regards

Gary Cape
[protected]

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J
2:02 am EDT

Vodacom ridiculous and nothing done in 3, months with lawyers letters sent phone still off

We have written to Vodacom with a lawyers letter attached to the Vodacom whereby my mother who is 77 yrs was charged for additionally to her airtime for services she has signed up for one being even a p site. My mother has paid her usual contract fee monthly religiously. However Vodacom has said they will sort this out for the past 3 months and nothing has been done, just a load of lip service.
Her number is [protected]. This is the thanks loyal customers get which is disgusting. Every time we forward the lawyers letter as requested .
My question is my mother has a contract with Vodacom so how can Vodacom allow others providers to bill via Vodacom and then pass the charges onto the client. There is nothing signed on paper, the only paper work, legal paper work is with Vodacom.
At 77 yrs old my mother must go through this nonsense. Its appalling and disgusting service from Vodacom and all their departments concerned in this matter.
She was told to pay her monthly subscription with Vodacom and the extra charges will be cleared, to date nothing has happened 3 months later.
She was away out the country in January when all the charges came through and did not use her phone overseas and only connected to a private wifi. I was with her she even notified Vodacom she was out the country and no calls to be put through and that was all set.
Please will somebody come back to me so I can for the 100th time send the letter from the lawyers pertaining to this matter and in the interim turn on her phone. My email address is janine.[protected]@mweb.co.za and contact number is either [protected] or mine on [protected].

I am incredibly disappointed with Vodacom as she has just renewed her contract for a further 2 yrs and this is the service one gets especially at her age.

I cannot believe all the false marketing that gets done about best customer service etc. (obviously must be for the select few only)

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7:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom charged me for "premature cancellation"

on the 20/01/2016 i added a second contract on my already existing vodacom account, it was with Elite mobile (undewrittten by vodacom)which was done over the phone and on the same day i got a sms confirmation from vodacom saying that a vetting application has been registerd against my account .The mobile devise was delivered at my work office on the 25/01/2016 and it was a vodafone tablet after observing the devise i decided that i dont like it and i phoned elite mobile to tell them that i want return the devise back because i dont like it and that they should cancel the contract and they advised me that they will cancel the contract as soon as the devise has been returned back to them, the devise was picked up at my work place on the 01/02/2015, and i phoned Elite mobile the next day and they confirmed that devise was indeed reurned to their storehouse and that the contract has been cancelled.

on the same month of February i got a satement from vodacom and i was billed for that devise and i call elite mobile on the 08/02 and they referred me to call vodacom number 082 1945 that's where vodacom explained to me that the contract was cancelled after the bill/invoice was processed for that month of which i understood and vodacom said that they will refund me back with the R99 for the next month and that they wont bill me for that advice again (ref no [protected]). Beginning of March again i got a statement from vodacom and they charged me for that devise AGAIN and i phoned vodacom on the 09/03/2016 again to find out the reason why the keep on billing me for an account which was cancelled and i didnt even have the sim card with me because i returned everything back to them and that i didnt even know the number of the devise which i found out later from vodacom and from my statement that it was [protected], vodacom again promised me that the contact was cancelled and that they will log a query for my account to be refunded and true to their words my account was refunded in April with an amount of R297.00. Onthe 11/04/2016 I called vodacom just to make a follow u regarding my query and they gave me ref no EC-4TL-30R5AA and again the employee who was helping assured me that it was sorted and i will be refunded.(which they did)

on the 12/05/2016 (today )i got a message from vodacom saying that my account was in arrears for R1732.48 and i called vodacom on the same day and they referred me to that cancelled devise number [protected] and told me that the arrears were for a PREMATURE CANCELLATION, vodacom stated that the contact must be cancelled within 7 working days and the devise was returned to vodacom and cancelled within 7 days. I have proof of telephone recordings i made with both vodacom and elite mobile about the cancellation of that contact and in all my communication with them they assured me that the contract was cancelled.Now vodacom claims that the contract was only cancelled on the 27/04/2016?, and that i should pay the R1732.48, the question is why would vodacom refund me for the other months if the contract was only cancelled in april. I wont be held responsible for incompetency caused by vodacom employees, if they didnt cancel the contract on time.What doesn't make sense is that i never even called vodacom on the 27/04/2016 about anything and i didnt even contact them because my understanding was that the whole issue has been resolved as i received my refund from them. i wont pay the R1732.48 FOR A DEVISE I DIDNT EVEN USE OR OWN.Vodacom claims that their telephone lines are recorded and i challenge them to investigate and check because i wont pay that amount as i feel it's unfair and i have gone through the channels i needed to go through and i have the reference numbers which vodacom use to give me when i called.

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C
12:07 am EDT

Vodacom account incorrect charges for waspa - never subscribed

I have a huge issue with the billing system regarding Vodacom. In February 2016 I contacted the accounts department because I kept getting a messages that the account was in arrears. I spoke to a lady at the call centre who told me I had to pay over R3000 in the middle of the to bring the account up to date and then at the end of Feb I needed to make another payment of R2300. I did all of this so at the end of March I went on my account to see the amount that needed to be paid and saw it was R 2325. I paid this amount then on the 30 April I went online and had amount of R 2235 which I also paid. Then I get a call on the 5th of May 2016 stating that my account is in arrears of R1948 and that has been the case as from March. Once again I phone the call center and speak to a man who was sighing the whole time I was talking to him because he apparently did not want to deal with my query. Eventually after a back and forth with the man it came to be that Im being charged nearly and extra R1000 for content services. when I asked what it was for excately he told me its WASPA serevices and I need to contact them if I never subscribed and ask them to prove when I subscibed because I say I didnt and that I want a full refund. I then phoned the number Vodacom gave and was told I need to send a email. I did this on the 9th of May. I received feed back on the 12th of May stating Thank you for contacting WASPA (Wireless Application Service Providers' Association). The Wireless Application Service Providers' Association is an industry body representing various WASPs who provide content services over the cellular networks (ring-tones, wallpapers, competition, bulk-sms etc). We do not provide any services ourselves.

As WASPA does not have access to cell phone accounts, please request the identity of the service/WASP/company that is debiting your account from your service provider (if its unknown to you), so that WASPA can lodge an unsubscribe/complaint request on your behalf.

Now because of this I once again have to phone vodacom to request the information which will take forever and in the mean time Im being charged exorbitant amounts for something I never requested or use.

Please assist because I will take this matter if it is not resolved.

Regards
Hardy Tigar
[protected]

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I
9:30 pm EDT

Vodacom "customer don't have insurance" they said.

On April the 12th Ive upgraded at Vodacom to a Apple 6s plus and I was told I have one year watranty and one year insurance on my phone. On May the 7th my phone accidently felt out of my pocket and I drove over it in our driveway. When I came to repair shop they didnt had my phone on their sistem and said I have a 128 Gig phone where I actually had a 64Gig. They also said that I don't have insurance on it. So I went back to the shop were I have upgraded, only to find out they didnt sent my upgrade through. While I was sitting there they have sent it through and now I have to either take out a new contract or buy a phone were I could have got a new one from the insurance! This is unacceptable.

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2:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom data contract: [protected]

I have a 3G data contract, for which I pay R148, 24 per month. However, this month I received an account for R4226.02 and when I enquired about this, Vodacom said it went out of bundle!

This is really not acceptable. I have 5 Vodacom contracts, all with fixed contracts, and none has every gone over the contracted amount.

The fact that it went out of bundle was previously and explicitly discussed with Vodacom to NOT be allowed. Hence, I will not be held responsible for this out of bundle payment. I will pay my contractual amount and however allowed out of bundle should pick up the tab!

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Joanie Retief
, ZA
May 11, 2016 3:39 am EDT
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I also have a 3 G data account and I received an account at the end of April of R3000, I almost fainted as my usual account is R95.00 per month. When I contacted them, I also got the reply that I went outside the bundle and was charged on that rates. I had this contract for two years now and not one month have I exceeded my limit. You cannot get hold of Vodacom on their contact number 082 111, I've been holding on for 25 minutes plus. I've requested an itemised account - up to date NO response...

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4:54 am EDT
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Vodacom bad service, breaking promises and no feedback

After 6 complaints on Hellopeter regarding Vodacoms service delivery. Its been 3 weeks and i still do not have my phone. I was lied to by Vodacom Onlines consultant as they first promised delivery of my contract within 3 days.Then they promised to keep the phone aside for delivery on 3rd May as i was not available for two weeks but due to the delayed delivery being their fault. And now they say there is no stock of the phone they supposedly kept aside for me. The Vodacom consultant i spoke to said they will investigate and call me back but i am still waiting. I have spoken to numerous consultants (Lindo, Maahir, Amra) who promise to escalate and investigate and call me back but nobody does. There has been no resolution or proper explanation as to why there promises were not kept. I was made to wait for 3 weeks and tried to get hold of relevant people who can assist but to no avail. Today i spoke to Carmen who then said the colour choice of phone i wanted is discontinued. So again why hasn't anyone informed me. Instead all i received was an SMS saying i am on backorder. I am left in the dark as to when i will receive the phone. I suppose it will be delivered on Vodacoms terms. Is this what vodacom prides itself in? Why on earth should i consider changing to Vodacom when they clearly dont value my business or honour their word.

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4:26 am EDT

Vodacom transfer of contract from one company to another

Last year in December 2015 I visited the Bayside Vodacom shop and requested to transfer a contract from one company to a trust. I left the company and wanted to keep the number and there used my trust as the new entity. The contract was on a month to month basis as the 24 month period has expired.

I submitted all the documents that was requested and saw how the documents was scan onto the vodacom system. nothing happened in December. I visited the store in middle January. Again I saw the documents on their system but nothing has been done with the transfer. I was assured that they will attend to the transfer. I have send numerous emails to the Bayside shop. To today 6 May 2016 the matter is still not been attended too and the transfer has not taken place.

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6:43 am EDT

Vodacom repairs complaint

Firstly I would like to express my complete disappointment with your company Vodacom especially the vodashop at Westgate mall. As I type this email I am very upset with the lack of customer service I received from you.

I booked my phone in for repairs on the 12/01/2016 and was assisted by a lady named Louise Theron (Job number [protected]) and I waited for almost three months and never got any form of correspondence on the progress of the phone. I eventually visited the shop on 08/04/2016 where they told me that they could not find my phone. I then insisted that they go look again as I found it very difficult to believe that my phone was not back after waiting for almost three months. After searching for it the second time one of the employees came back with the phone and gave it to me. To my utmost disbelief my phone was not fixed, and they told me that it was rejected because I did not respond to the quotation. I have no clue what this means and neither did the employee who was assisting me.

We then phoned the guy who deals with the repairs at Cresta mall and he said its because I did not accept the quotation. My phone is insured and I have never skipped any payments for both the phone and insurance yet I was asked to "accept" the quotation. When I was there the first time I did complete the insurance claim form but he said the lady assisted me FORGOT to attach it to the job card. I was then asked to start the process for scratch which was very unprofessional in my book. Ever since I came there no one has said anything about the progress of the phone again. I have sent numerous emails to you customer care department which to this day have sent me ZERO responses, which makes me wonder why you even have that department because you do not care about customers!

I am going to report this to the consumer advocate as well as Hello Peter as it seems that is the only way I will ever get my phone back. Not only have I not used my phone in four months but I have also finished paying my contract with you.

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K
5:58 am EDT

Vodacom repairs

I live in Wolmaransstad, a small outlying town in the middle of nowhere in NW. Well since things are this dead around here, I always approach services with patience. So then my phone's screen cracked due to an accidental drop - a Samsung Gakaxy S6 Edge. Luckily, I had already registered my phone with ADH, Samsung's free phone repair affiliate. So off I went to my local Execu-Cell Vodacom branch, where I firstly upgraded on another contract so that I wouldn't be left stranded when it came to my social life - that, on it's own, took longer than a month to get here (By patient I meant 3 weeks). So in goes the phone - I specifically let the consultant know about my ADH cover, and even specifically asked him to note it somehow along with the phone.

Now, 6 weeks later, I am still without my phone. These are all the excuses I've had to endure:
• Sorry, Samsung's screens are out of stock so there's a delay (week 2)
• Sorry, the phone was fixed but on it's way back, one of our technicians noticed that the screen was lifting off, which would lead to another crack (week 3)
• Sorry, because of all the public holidays, couriers have been quite slow. But it has indeed been sent to my shop. It will definitely be here next week. (Week 4)
• There has been a mixup. Your phone had to be fixed by ADH, but Vodacom fixed it instead. When they sent a quote for the repairal, I let them know that you were covered by ADH so you couldn't be charged. They then let me know that it would (somehow) have to be reversed. (Week 6)

I am extremely disappointed in this level of service, since I don't know what to believe anymore. What's even worse is that the excuse from week 6 could have been avoided, had the consultant done as I requested.

Vodacom, I will most definitely not be renewing my contract with such unreliable service.

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4:26 am EDT

Vodacom utterly annoyed by poor service

I write this e-mail with such disappointment with the claims department. I made a claim on the 29th of April regarding my stolen phone, the consultant told me that my claim has been taken to management and that I will be contacted within 24 hours. Today is the 5th of May and still no response from them. I've been trying to contact the department but my calls are not going through. I am utterly annoyed. My life is at a standstill right now because I am without a phone, one which I have been paying insurance for.

Regards
Nobantu

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7:17 am EDT

Vodacom vodacom data bundles disappeared few hours after recharge and no help

Vodacom data bundles complain:
I bought 1gb data bundles on the 29nth of april 2016. Few hours later the data bundle disappeared. I have logged several calls and I was promised that data will be loaded back into my account within minutes. 4 days later I am on my 2nd service request with more promises to rectify the mistake. Daiyaan adams is the customer care consultant who investigated my case first time around and found that the error was on their side. I have proof of smses saying that I will get my data within minutes and just now after a call with a consultant I am told to wait for 21 days. Whyyyyyyyyyy #angry

My number is [protected]

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7:34 am EDT

Vodacom assistance on cancelling a contract on a stolen phone

My phone was stolen while on holiday only 2 months after activating a contract with Vodacom. When I called to block and ask what Vodacom could offer as assistance for this, I was told to just keep paying the R600 contract on a phone I don't even have the benefit of anymore.
I find this not only selfish but also unethical.
I have a police case nr as the break in was reported the very next morning we realised we had been burgled. I expected that Vodacom at least eithet suspend the contract or offer an alternative as a cheaper phone or cancellation of the contract.

My phone was an iphone 6-s plus which was stolen from me while I was sleeping in a holiday home. the case was reported to the police the very next morning. I would like Vodacom to at least offer some kind of customer service that for a change benefits the customer and not just the coffers of Vodacom.

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7:10 am EDT

Vodacom vodafone tablet

I bought a phone at Eyethu mall last year 19 December 2015 and the following year on the 1st February 2016 a started to freeze then when I started to identify the phone had freezed then I reported the matter to the store but supervisor was so rude then they took my phone saying they will submitted at the repair store, then I ran after store to fix my phone for almost
2 months then after a week I started to demanding to see a Manager only to realized then phoned haven't gone for a repair so .when I asked why I was told that someone didn't do her job there because it was said it was physical damage, that person will pay half and I'll pay half, I did pay the full amount I was requested to, but the phone was still laying in the store. I then ask my mother to intervene but when I entered the shop with her the staff there including the lady who was know to me as Shwelezile the store manager, my mother was so disgusted they offered her a cold drink as said sorry.after a while I went there with my brother he asked to speak to the store manager, it was said she is not there he spoke to her over the, he asked to provided with the area managers number they said that Shwelezile is the store manager as well as the area manager, which sounded strange, when my brother as her to whom does she answer she said to the owner of the shop, he then asked to be provided with the contract methods or number she refused. I felt the service at that store was shocking to say the least ..it was as if they where trying to hide something .I was not even given even the slip that I payed for my phone to be fixed, I will like your agent intervention in this matter.

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4:40 am EDT
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Vodacom lack of ethical practice and poor service

I bought my iPhone 6 into Vodacom's offices at Eastgate in January 2016 after it had been accidentally dropped and got severely damaged. The damage was to the body and the screen. We were quote an excess amount of R900 for the repair of the screen. Within a week to 2 weeks from receiving the phone back, we noticed the screen started lifting of the casing of the phone. Unfortunately due to circumstances we were not able to bring the phone back immediately and it was still usable. I brought the phone back to the repairs centre within the 90 days warrantee period. 2 weeks later I am now being told that the phone is bent and I must pay for the replacement. I feel this is grossly unfair that Vodacom expects me to pay for a replacement after I already paid an excess amount and they had failed to fix this phone correctly. I have been told by management and staff at the advance repair centre that we have bent the phone and they would not have been able to repair it if it was bent originally. If I had bent the phone as they made it out, the entire screen of this phone would be damaged again. It is not possible to bend the frame of an iPhone underneath the screen without damaging the screen. As a matter of fact, when we handed the phone in January, it was more bent than when we received it back. We even commented that they must have bent the frame straight to fit the screen.
This makes sense to us as to why the screen has lifted, we also noticed the microphone was not working correctly as well as that one of the lenses were making a halo effect around images. All of this an indication that there was still a problem. Yet the blame is being passed onto us and we have not damaged this phone again.

I find myself very frustrated and angry, never able to speak to the actually manager of the branch (only messages through his staff) and getting absolute attitude from the lady (at the same branch) dealing with my case. Names can be provided.

I have been informed that my case has been handed over to insurance and in the same breath been told that insurance will not cover this claim as we have claimed on this phone 3 months ago. Why then send me on a wild goose chase if they know this.

We have more than 10 contracts with Vodacom on a business level as well as private and will now be forced to change service providers due to their lack of ethical practice and poor service.

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12:50 am EDT
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Vodacom cell phone contract

Late last year I noticed that my phone wasn't receiving or making calls as it showed a no network sign, I phoned Vodacom Customer care to find out what is happening, a lady that I spoke to (Lindsay) told me that my line was deleted from the network (Vodacom) cause I failed to respond to their calls, I explained to her that I was busy at work that is why I failed to answer my phone, I had made arrangements to make the payment of which I did pay, soon after payment that is where I realised that my phone wasn't working, I called and was told that my line was deleted and that in order for my line to be reinstated I need to pay and buy a new sim card, it was just a long story, then she gave me an option that it is either that or I cancel my contract all together then she told me that I need to pay an amount of R2200.00 which was the remaining amount owed on my contract, but because I had already paid R400.00 she said I need to pay R1600.00 in order for my contract to be cancelled completely, I agreed to cancel the contract and told her that I will be able to pay an amount of R200.00 per month to cover that R1600.00, on Monday 25th April 2016 I made a call to find out about my account and I spoke to Dorcas who told me that my account was on a R75.00 credit, then I asked her how am I going to get that money due to me, then she changed the whole story telling me that I still need to pay for the rest of my contract (R200.00) till next year March 2017, I said my contract was supposed to end this year Before August as I was due for an upgrade then...

I need assistance cause I said to Dorcas I spoke to Lindsay about the cancellation of my contract and demanded that they listen to the recording of our conversation, she then told me an impossible solution involving getting court orders and procedures to be followed in order for me to get the recording another long story, I then told her I needed to speak to her manager and she told me to hold the line which took forever she came back again telling me that her manager will talk to me shortly which never happened, then I told her that she must call the manager again, she told me to hold for a long time until I hanged up cause no one was getting back to me

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Update by NomzamoJ
Apr 28, 2016 12:56 am EDT

I AM VERY DISSAPPOINTED WITH VODACOM

Please help me resolve the issue cause I feel that I am being ripped off here

Thank you

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J
10:55 am EDT

Vodacom unethical behavior

I started receiving phone calls from Vodacom saying my account is in arrears. On investigation it came to light that I used additional data on my account which was very strange as I have a voluntary limit on my contract to protect me against over spending on my account. The date of the data exceeding my voluntary limit was in January. I did however phone in in January to increase my limit slightly due to my son being born and I did not want to sit without a phone should we have an emergency. I asked the customer service agent to only allow for increase in my limit for the month of January which he confirmed was the case and said nothing else. I contacted the customer service centre after being notified of the arrears amount which told me that I removed the limit all together and not just increased the limit. The first call I made to enquire this was on the 6 April 2016 @ 10.31am and the consultant was Lindiwe Ncosana with ref [protected]. She told me that the would listen to the call in question and should it be found that Vodacom agent was wrong that they would reverse the charges. She also notified me that her supervisor would get back to within 48hours which never happened. I then phoned back on the 12 April 2016 to enquire about the query I had and why the supervisor did not return my call and still receiving an automated call from Vodacom to settle my account. The adviser I spoke to was Gabriel Phuthego which instructed me that the previous advisor (Lindiwe Ncosana) was supposed to load a service request and supply me with an SR number. Gabriel then went ahead and loaded a service request and supplied me with the following SR number (S3-GSW27-7LD20). I then received a SMS from Vodacom on the 13 April with a new SR number A7-D406-UR1Y3 and was notified that I would be contacted in 2 days. On the same day I received another SMS from Vodacom they received the query and they will contact me within 14 days once the audit has been completed. I then contacted Vodacom on the 14 April to find out what the progress was and spoke to Dorcas Mawabile from the collections department which could not assist me due to being off line. The call was made 2.10pm on the 14 April and the duration was 7min 42sec and could apparently be traced back. She could not supply me with a reference number for the call. After no feedback I phoned Vodacom again on 20 April 2016 at 9.30am to find out what was going on and spoke to Fanele Bothelesi which instructed me that the case is still pending and that the would get back to me before 5May 2016. After my last call I have not received any feedback as yet but was surprised to find that Vodacom suspended both my lines on 26 April 2016 without even giving me feedback on the query. I contacted the collections department at 4.50pm and after explaining to the person what was going on he notified me that he will remove the suspension of both my lines immediately and will take 1 hour to take effect. Again I was surprised to find that this was not done. I have done my part from the beginning to resolve the issue with Vodacom as I feel that the consultant the removed instead of increasing my limit was in the wrong and that I should not have to pay for their mistakes. I have requested to listen to the call or get a copy of that call which still has not happened even after requesting it numerous times. The one consultant told me that I would only be able to listen to the call once the matter has gone to court and not before. I have never said that I will not pay the money if it was found that I was indeed wrong, but requested proof of it though. Vodacom is now holding me ransom and will not remove the suspension on my lines until my account is up to date. I feel the is unethical as they made the mistake in my opinion and instead of owning up to it is trying to get the money from me.

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9:14 am EDT
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Vodacom hidden costs not mentioned to customer

On 31 March 2016 confirmation was sent by Vodacom, that Full payment has been received and that suspended service would be reinstated. Which it was, only to receive another SMS a couple of days later informing my son that there is an additional fee of R280-32 that was not paid. My serious gripe with Vodacom is, when we phoned to speak to the consultant and was quoted the exact outstanding amount, absolutely nothing was mentioned about this R280-32. And then to promptly suspend his service a few days later for this bogus outstanding amount is criminal. He was not in the wrong and paid the amount quoted by the consultant in order to reinstate his service.
This is a mistake made by Vodacom, now the customer must suffer for it? And no reason/apology was given. The fact that this was not quoted outright, makes me wonder what this cost is for? I strongly feel that this should be taken off his account, as he paid what Vodacom told him to pay!

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Vodacom vodacom sms cannot be sent

The contract was a VODACOM contract with Autopage - migrated 17/3/2016 to Vodacom
Since Middle January 2015 I cannot send SMS [I can make calls, receive calls & receive SMS's] See attached - if I can - the route I have travelled to get support - all in vain. What was done by Autopage:
Phone switched off & on - failure; Check Centre number setting - Correct; try on other phone - no success; Replace SIM card - no success
Migration - all was repeated over and over again first at Cradlestone mall - very kind and competent assistance and then I was sent to Cresta customer centre on Friday 20/4/2016. Again everything was checked, I was sent to technical support Frans - could not assist back to floor support. Trainee check everything again then logged a query. I was called on Saturday with code #330*1111# - did not work. I went back to Cresta this morning, waited 45 min for Frans to finish doing nothing, to find out he cannot assist and I was advised to go to EASTRAND customer Centre.
Could you maybe assist?

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Vodacom wrong termination figures and poor administration

I have moved to another country and have not used Vodacom since about 10 January 2016. I have asked Vodacom to provide me with figures to cancel my contract. Vodacom provided me with different figures with different end dates. The quotes do not tally up. I then asked Vodacom for a copy of my contract with them so that I can verify the end date of the contract for myself. Vodacom sent me a copy of a contract dated 14 March 2011 with an extremely old and outdated copy of my ID. As I have not been using Vodacom I asked them to at least limit the monthly amount that I need to pay by removing itemized billing (there is none), etc. This has not been done to date hereof. In the interim I need to pay a monthly bill of about R870 per month for something that I have not used since 10 January 2016. Vodacom urgently need to attend to this query as this is unacceptable.

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Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

Products and Services: Vodacom offers an extensive array of products and services, including mobile voice and data plans, broadband internet, fixed-line services, and enterprise solutions. Their offerings are known for their quality, range, and innovative features, setting them apart from competitors in terms of variety and uniqueness.

Pricing and Plans: Vodacom's pricing structure and plans are carefully designed to cater to different customer needs. They offer competitive rates and flexible options, ensuring affordability and value for money. When compared to competitors, Vodacom's pricing strategies and plans stand out for their customer-centric approach.

Network Coverage: Vodacom boasts extensive network coverage and a reputation for reliability. Their 4G and 5G capabilities provide customers with fast and seamless connectivity. When compared to competitors, Vodacom's network coverage and performance consistently rank among the best in the industry.

Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

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