Vodacom

I am sick of waiting for vumatel to repair our internet problems. It took one month for them to do a relocation for us and now that our box is down I have to wait up to a week to get it replaced. I am done with vodacom. I cannot be offline like this for so long. If it is not fixed by the end on today I am cancelling my contract and going to Telekom. This is ridiculous! /

After paying my overdue/arrears balance on friday 30 august at approximately 16:00 in the afternoon, I was told that the re activation of my service will take anything from 2 - 6 hours.

It is now monday the the 1st of september and still no service!.

This is not the first time either.. My last experience took more then 24h as well!

I have been with vodacom for 10+ years but have had so many disappointing experiences in the past 2 years that i'm definitely canceling my contract at the end of the period. Your customer service is the worst in the world, your client service in most shops is worst than the traffic departments and home affears combined.

Something went completely wrong here, vodacom used to be the only option seeing that they had outstanding service.

Rectify this problem today please!
[protected]
Johan blom

On the 5th of August 2019 I submitted a new order for Fibre installation at my new house as I only moved in on the 28th July 2019. On the 9th August a Vodacom technician came through to install my fibre. At first I though ok this is great service, but it now the 2nd of September and still no Internet. When the technician came through he asked me for the opt/opn (Not sure what it is called). I told him the routers haven't been delevered yet, but I have one of my old opt/opn router that was bought 4 years ago. I asked him twice if he is sure it will work and that I should recieve a new one. I was told that it will be fine and the problem is with Openserve. After that I've called email every day since the 13th August 2019. Everytime I was told that the problem is with Openserve and that Vodacom hasn't had any feedback. After I threatened to cancel an speaking to a Floor manager, they finally send through the same technician to look at the routers. After he was there he said the same thing that the problem is with Openserve, but then he adviced that the opn/opt router won't work now as the Bnumber is not the same. I'v asked the call centre agents a few times about this and they all told me it's a proble at openserve. After that a Vodacom agent put in a request at Openserve to say that there is a fault with the OPN/OPT router. Openserve came out and said that there is no fault, there needs to be a router installed. The reason why they haven't come out yet is because Vodacom never put through an order number for the installation. This Thursday it's going to be 1 month. The 21 installation days have passed and I feel I'm in my full right to cancel the whole thing, but I have been told that I will still be liable for some costs. How can I be liable for costs if it's Vodacom that aren't doing their part from the contract. I have contact the call centre today and there is still no feedback from Thursday when they said they'll follow up on the order for Fibre Installation. At this point I'm so fed up, and have been advised by Friends to take this to social media.

Good day

I called Vodacom 2 weeks back and I request for my refund I was told that the I will get my refund after 7 or 14 workings day I am still waiting. I have been dealing with Vodacon from May 2019. I am not happy with the service. my ID number [protected]. May you please contact me to give feedback about the credit. contact details [protected] Zandile Radebe

I am absolutely unhappy with the debit order which went off my account dated, 2 September 2019 and I also unhappy with the failed debit order dated 1 August 2029. When I was sold the new contract, I was never informed that I would be charged a contract upgrade fee.

You are welcome to listen to the call recording between myself and the agent when the contract was sold to and I would like a copy of the call recording sent to myself to.

I would like the different in cost reversed back to me, as well the the arrears flagged on the bureau to be corrected, I was not aware of the increased installment and had sufficient funds in my account to cover the R 279, I was expecting to be debited from my account on 1 August 2019.

I look forward to hearing from you.

The last time I was this frustrated was with you guys 5 years ago. I'm so Mad! I'm so pissed 😡
I want to pull the plug that's keeping your business running because you are all useless and have no sense of ownership to your own bladdy systems that don't work properly.

I would feel so much better right now if your building was demolished... To the [censored]ing ground... 😡😡😡😡😡😡😡

Rhaa your agents are very rude and thanks to them I no longer want your phone's I cannot deal with rude people who don't respect other people I rather stick with my prepaid Telkom number rather than being disrespected and made feel useless by Vodacom employees who don't know who I am hai shame thank you but I no longer want anything to do with your networks people did say your agents are rude but didn't think it was on that level of rudeness

Vodacom clearly dont need money. Im trying to add another line to my existing nr. Account very hold no returns ever.moved it over to my personal name no problem.applied in store for another line declined.account not 3 months on my personal name.i can accept that.vodacom needs to do personal review.great.but what makes me made is... After applying 2 days later they tell the store need a bank statement and id to upload. Dam. K. Done. 2 days again.vodacom tells me i need to fill in a contract. Dam. K. Done.3days later vodacom tells me need a clearer id copy.. But i have a exciting nr. Call customer care vodacom. They tell me cant help.go to store... Now really all of this to add a line. U must be joking. Im a small client yes.but do believe i deserve some customer service. I do not blame the store as they follow vodacom procedures.

Vodacom just ate all my airtime and data and then now on my phone I'm left with rubbish I didnt purchase, what is wrong with vodacom lately. You guys then send me an sms saying I'm using "out-of-bundle data" where as I just bought data and on top of that I've also have night owl data, but then now it's nowhere to be found. I request you refund me on do something

On 29 July 2019 i called in to add more minutes to my contract (as i ran out of minutes)
I called from my [protected] number and i told the agent to add the new minutes for the same number.
She unfortunately added the minutes to my other contact number [protected].

Due to her error, i have being making calls 'out of the bundle rates'. I followed this up since 03 August 2019 and i was first advised that vodacom will credit me, then they wanted to listen to the call (which i understand)..

I have spoken to so many agents, 3 team managers and NO one ever gets back to you despite their promises that they will follow up or call me back.
I hear the same response from all off them "its pending approval"... with that dont care attitude.
Does it take 1 month to approve a credit?
How quick does it take vodacom to debit my account... 'one day', for the last 8 to 10 years?

I must honestly say that vodacom has lost its customers service and actually doesn't bother for their loyal customers... its such a pity that i just renewed my both contracts a month ago...
Once im done with with my contract, i'll be sure to to take my business to another service provider... as vodacoms service is absolutely pathetic and your incompetent staff is actually dropping the company down... go and listen to my calls and you will understand the level of service that your agents and team managers gives!
Shaldon Harilal [protected]

I purchased a Whatsapp ticket at the beginning of August. I also purchased 1GB data.
My data ran out much sooner than expected.
When I checked, I saw none of Whatsapp ticket was used, and instead my data was consumed by Whatsapp.
Why did my Whatsapp usage not go onto my Whatsapp Ticket balance?
I am disappointed, as I had to buy additional airtime. Furthermore the money I spent on the Whatsapp ticket was wasted, as well as the data that was unnecessarily used on Whatsapp.
Regards

Good day I would just like to advise that Vodacom put me up as a bad payer but admitted they made a mistake. I have been with Vodacom for about 12 years now and I was on the phone with Vodacom for quite some time, spoke to 5 different consultants and different times. I was advised that my account was given over to Compuscan, they do not use TransUnion, this is the company they use. Ok, so I called Compuscan and they advised that Vodacom should rectify this on their side, they cannot amend the status, this is after Vodacom asked me to call them to rectify. Anyway, I got the last few months's statements and all the payment made to Vadacom the last 2 years and all matches up, no payment in the rears or paid short. The last consultant in account I called was so unhelpful, sarcastic and irritated she told me that for the last year I paid Vodacom 'short', and I told her it is impossible I am sitting with the documents in front of me. I was advised to pay my account for the next 6 months and it will 'go away' automatically'. PLEASE MAKE ME UNDERSTAND, what in the world is going on here? VODACOM is dragging my name and status through the mud, cause they 'made a mistake;'?

Good day
I bought data via self service 27 August 17:48 as i do every month i received sms confirming buy but data does not reflect at all. Vodacom Express Recharge. Your 1GB for 30 days bundle for R99.00 purchase for number [protected] from card 4222 was successful. Dial *135*02# for your next purchaseMonthly Airtime is R0.00; Recharge Airtime is R51.23; 11 SMS's until 18/09/2019; ; Your Night Shift daily allocation can only be used from 12:00 a.m. to 05:00 a.m;
Try the My Vodacom App for quick access to balances & bundles http://goo.gl/72rgXX

I have added both messages as proof.

I was phoned this morning telling me I am such a good customer that you are upgrading one of my lines, I wanted another line for a tablet (I have a cellphone and dongle line) and now I am told I cant have another line, well in that case I am taking my business to Cell C. Who are you to tell me how many lines I can have?

Marisca Kidson
[protected]

Hi I am at my wits end. I run a small business from home- I have no internet connection for 7 days? The call centre gives me the same perfunctory answer every single day.
Vodacom is operating in the same way as Telkom and this is unprofessional for a global organization.

Small businesses are supposed to be at the heart of reviving our economy but with the service (or great lack thereof) from the likes of Vodacom / Eskom and Telkom etc we are doomed as SMME's.

DO NOT USE VODACOM FIBRE

I am DISGUSTED with the service that my husband and i have received from VODACOM and so fed with this service. i am being lied every time i call. There is always a different story or a different department that i need to be transferd to, they made promises to provide feedback and calls back and NOTHING

On my account, i called in June **** to cancel my contract. I was promised it was done and my last debit order would be on the **/**/****... oh but guess what on the **/**/**** i was debited for a vodacom contract that i cancelled. Only to find out that they NEVER ACTIONED the cancellation. why must i now be held liable for incompetent staff

My husband called on August **** to cancel his contract, but they offered him a better deal on data and premium. he took the deal and agreed to a * year contract.
OOOHHH but wait the premium that was agreed on was never debited but rather much much more.
and insurance was added to the contract even though the client clearly said no insurance.
I have been fighting for over a month with Vodacom to have the call pulled (Again why must the client be held liable for incompetent staff) i have asked for this call to be pulled and NOTHING no feedback no nothing

All the agents know how to do it put you on hold and push you on to the next department

I want this resolved NOW

Dear Vodacom complaints

I have a problem with your service and I am deeply disappointed by how I am being treated.in December 2017 my phone just stoped working and i was in the rural areas with no Vodacom nearby and then in my 2018 I went to a Vodacom in pietemaritzbug to claim for my LG x cam.However, i was told that my phone is not found on your records its shows that I am using a P10 lite Huawei. Noe that i want to claim for the Huawei again I am being told that i should have updated my policy details. Now my problem with Vodacom is that you do not care about your clients.because it obvious the advice I was given was misleading, all along I thought my phone is insured only to find out my money went down the drain.

Please help and this time I need proper non misleading advise.

My problems with your Vodacom Fibre department started over a year ago when I first took a contact with you and was assured that it would not be activated prior to my informing you that my Telkom/Mweb connection would expire. Please see attached email proof of numerous requests and confirmation from one Kimberly Myburg, and her subsequent ingnoring of me in further correspondence. I was billed a month early, costing me double internet fees for a month (both Vodacom and Mweb/Telkom). I was never refunded this money. And to top that, my landline was dead for 2 weeks thanks to you.

Now, I have relocated, and have had to take a new contract against my wishes, but with no other choice, or I would be penalized.

Please note that I had to do excessive work on my side because the people on your side kept getting my address wrong. Also, I've been told by your support number, that two different sales orders were taken out for me.

So, I am very unhappy, but this is really gotten to the point ridiculous now, because in spite of many calls to your Vodacom technical department, they have yet to add my phone line to my fibre connection. This is costing me money in terms of the calls I've had to make from my cellphone (which is not Vodacom), but even more so, because I have always, up till this month, used my landline to make my business calls, and now I'm forced to use my cellphone. I've certainly missed many important incoming calls too.

When we do have correspondence with your people, nothing comes from it, no follow up. A technician came the other day, said we should have a phone line within a couple of hours, but we didn't. Unfortunately, I don't have recordings of the numerous calls made in these instances, but I do have two email conversations with members of your staff, one from then and one from recently, which I've attached.

I want to cancel my contract and be rid of Vodacom altogether, but due to your contract that I was forced to sign just so that I don't suffer a penalty, I am stuck with you people. I'm stunned at the incompetence of the staff there. No one can resolve a simple issue? This is not rocket science. I have a new premises, I have fibre, I am getting internet, for sure I'm getting billed, but I have no phone line after a month of this new contract?

Ideally, I would like a) a refund of the very first month when I shouldn't have been billed at all, b) I would like you to cancel my contract without penalty.

The National Consumer Commission will be asked to resolve this if we can't reach a solution here. Also another complaint to Hello Peter will be made (though I see you guys have so many already, you probably don't care if you get more).

My name: Clare Bowen
My cellphone: [protected]

Regards,
Clare Bowen

Good day

Last month a lady phoned me while I was driving on my way home. She told me that I can upgrade some of my numbers. She told me that its going to be less now for more data/airtime. She told me that I have 7 days to cancel. I soon as I got home I phoned because there are 2 numbers that I want to cancel that I have never used before so I don't see the need for me having those contracts. I did cancel it, the lady also told me that I should phone the next day to cancel and I did that. She said that it takes a while but they will let me know. No one phoned me back or even send a message/e-mail. I phoned last week and I spoke to another lady, she confirmed that those 2 numbers [protected] & [protected]) were cancelled and that I won't have to pay for it end of August.

My normal debit order amount was R1227.74 but they have deducted R1732.57 from my account this month. I don't understand why. The amount should only be as follows (this is the only numbers that I want to keep as I have told all the people I have spoken to:

[protected] - R158
[protected] - R49
[protected] - R199

Total: R 406

Please urgently look into my account and pay the money back into my account.

Bianca Smith
[protected]

I have been buying data bundles for my 2nd phone and the purchases are reported as being successful but don't appear on the 2nd phone number... This has happened three time in the past week and I would like to be repaid my money. Both the phones have Vodacom SIM cards... The number I bought the data with is [protected] and the number I was buying airtime for is [protected].