Vodacom
reviews and complaints

I applied for a Red Select + Contract at Vodacom Northgate. After several problems at the store, I was finally given the phone on 03/09/2019. Unfortunately the contract was not activated. Several phone calls to the Northgate Vodacom Store did not help as the manager, Samantha, Kgotso and Calvin gave us the run around. They did not know what to do or whom to escalate to.

I then called the call centre and spent over 2 hours on hold. I was transferred to over 5 different people. Eventually spoke to Ephraim and Crimelda and it seems that my contract is still not activated. The call dropped while I was speaking to Crimelda.

My problem is still not sorted and I cannot use my contract. I need to use my contract urgently.

I have cancelled my contract after it ran out at 24 months. After that I received only zero invoices on both my contracts. Then I received sms's stating I owe them more than R3000. Later an attorney office contacted me. I have sent several requests to the attorneys and to Vodacom asking just to tell me what this R3000 + is for. If I receive a satisfactory stipulated invoice I will pay it immediately. Up to today, not response. The call centre was so rude to me everytime I phoned, yesterday was the last straw. I was rude back to the lady as she spoke to me without any respect. The outcome? My phone number is blocked as from today. What more can I do?I think Vodacom's service is really bad. I have complained in the past about data that dissapeared but with no response at all.

[protected] -L KEMPEN

To whom it may concern:
It seems the complete disrespect and utter disregard for a client is evident in the actions of Vodacom.
I called when my number was suspended to be told I have a limit which I NEVER requested.
I then have it unblocked and within 24 hours I am suspended again.
What utter nonsense.
I have never faulted on a payment yet I am suspended. I choose to have a phone with access to making calls etc and then this service is given.
This is an absolute disgust to me as I could be in a serious situation and not have access to WiFi and be stranded completely unable to contact anyone for help!
I am literally fuming at the whole thing.
I ever requested to speak with a manager and I'm still waiting for that call thank God I never hold my breathe I would be dead.
I have literally been on hold for 30 mins and haven't been able to speak with any agent!

Rate the level of service - SHOCKING !

It has been a month trying to contact Vodacom and everyday it says you are receiving high volumes of calls. I have bought whatsapp tickets numerous times but it doesn't work on its own, it eats the normal data. Why is that?
Vodacom has been around for years but can't take care of the customers any longer. Please do something about this. And when things change, let people know

We have just received a R60000+ Bill from Vodacom, From Unauthorised carrier billing via Google Play. these transactions were not made by us, we had also implicitly stated that the service be fully deactivated in January this year ( we have records of this request) however Vodacom failed to do so and allowed the billing to continue resulting in and insanely high bill for unauthorised service . and now they fail to take any responsibility whatsoever for this. We believe our device to be compromised or hacked or somehow remotely accessed by a third party with malicious intent, surely Vodacom should have steps in place to protect their clients from these sort of things ? the banks phone us the moment they suspect suspicious transaction and do not allow them to go through without full confirmation you would think a company like vodacom would do the same

Good day.

After numerous attempts to have my billing sorted out Vodacom still cannot communicate with me.

I have 3 accounts with Vodacom. One of wich is a Data contract that is expired in Aug 2019. At some stage Vodacom removed the discount on the line and charged me R800 for 20 gigs day time Data.
I asked why and the reasoning was that the contract ended and the line went to month to month.
I asked in June to then cancel the contract and they said it can only be cancelled in Aug.
Thus far no Vodacom person can explain
1. Why the discount is removed and I am paying R800 for 20gigs when I never agreed to this exorbitant amount
2. Why did you remove the discount but continue with the contract?
3. Why my account was Credited with R2000 in July
4. Why my account was again debited with R1300 at the end of Aug.
The service I received is appalling. I will never use Vodacom again. I will see my other contracts through and then leave.

People have Vodacom highland mews Witbank are full of [censored]. They told my dad to go away. This is not professional. Where can i report this matter to. I want to report them. They are an old man like [censored] ( He is 60 years old for heaven's sake. His phone has been ported to MTN and the question who? He didn't even port his number to MTN. Now his phone has no network and he is struggling.
I am very angry. Where can i report?

Ive been a client of vodacom for 11 years and have 3 contracts to my name. On Saturday my daughters S10+ got stolen at the east rand mall. She immediatly went to a vodacom shop to ask them to track her phone. The lady just said no. Today Monday 2Sept we went to vodashop at alberton city only to be sent to Nrwmarket mall. This is unacceptable. Thanks Daleen Botha

I am sick of waiting for vumatel to repair our internet problems. It took one month for them to do a relocation for us and now that our box is down I have to wait up to a week to get it replaced. I am done with vodacom. I cannot be offline like this for so long. If it is not fixed by the end on today I am cancelling my contract and going to Telekom. This is ridiculous! /

After paying my overdue/arrears balance on friday 30 august at approximately 16:00 in the afternoon, I was told that the re activation of my service will take anything from 2 - 6 hours.

It is now monday the the 1st of september and still no service!.

This is not the first time either.. My last experience took more then 24h as well!

I have been with vodacom for 10+ years but have had so many disappointing experiences in the past 2 years that i'm definitely canceling my contract at the end of the period. Your customer service is the worst in the world, your client service in most shops is worst than the traffic departments and home affears combined.

Something went completely wrong here, vodacom used to be the only option seeing that they had outstanding service.

Rectify this problem today please!
[protected]
Johan blom

On the 5th of August 2019 I submitted a new order for Fibre installation at my new house as I only moved in on the 28th July 2019. On the 9th August a Vodacom technician came through to install my fibre. At first I though ok this is great service, but it now the 2nd of September and still no Internet. When the technician came through he asked me for the opt/opn (Not sure what it is called). I told him the routers haven't been delevered yet, but I have one of my old opt/opn router that was bought 4 years ago. I asked him twice if he is sure it will work and that I should recieve a new one. I was told that it will be fine and the problem is with Openserve. After that I've called email every day since the 13th August 2019. Everytime I was told that the problem is with Openserve and that Vodacom hasn't had any feedback. After I threatened to cancel an speaking to a Floor manager, they finally send through the same technician to look at the routers. After he was there he said the same thing that the problem is with Openserve, but then he adviced that the opn/opt router won't work now as the Bnumber is not the same. I'v asked the call centre agents a few times about this and they all told me it's a proble at openserve. After that a Vodacom agent put in a request at Openserve to say that there is a fault with the OPN/OPT router. Openserve came out and said that there is no fault, there needs to be a router installed. The reason why they haven't come out yet is because Vodacom never put through an order number for the installation. This Thursday it's going to be 1 month. The 21 installation days have passed and I feel I'm in my full right to cancel the whole thing, but I have been told that I will still be liable for some costs. How can I be liable for costs if it's Vodacom that aren't doing their part from the contract. I have contact the call centre today and there is still no feedback from Thursday when they said they'll follow up on the order for Fibre Installation. At this point I'm so fed up, and have been advised by Friends to take this to social media.

Good day

I called Vodacom 2 weeks back and I request for my refund I was told that the I will get my refund after 7 or 14 workings day I am still waiting. I have been dealing with Vodacon from May 2019. I am not happy with the service. my ID number [protected]. May you please contact me to give feedback about the credit. contact details [protected] Zandile Radebe

I am absolutely unhappy with the debit order which went off my account dated, 2 September 2019 and I also unhappy with the failed debit order dated 1 August 2029. When I was sold the new contract, I was never informed that I would be charged a contract upgrade fee.

You are welcome to listen to the call recording between myself and the agent when the contract was sold to and I would like a copy of the call recording sent to myself to.

I would like the different in cost reversed back to me, as well the the arrears flagged on the bureau to be corrected, I was not aware of the increased installment and had sufficient funds in my account to cover the R 279, I was expecting to be debited from my account on 1 August 2019.

I look forward to hearing from you.

The last time I was this frustrated was with you guys 5 years ago. I'm so Mad! I'm so pissed 😡
I want to pull the plug that's keeping your business running because you are all useless and have no sense of ownership to your own bladdy systems that don't work properly.

I would feel so much better right now if your building was demolished... To the [censored]ing ground... 😡😡😡😡😡😡😡

Rhaa your agents are very rude and thanks to them I no longer want your phone's I cannot deal with rude people who don't respect other people I rather stick with my prepaid Telkom number rather than being disrespected and made feel useless by Vodacom employees who don't know who I am hai shame thank you but I no longer want anything to do with your networks people did say your agents are rude but didn't think it was on that level of rudeness

Vodacom clearly dont need money. Im trying to add another line to my existing nr. Account very hold no returns ever.moved it over to my personal name no problem.applied in store for another line declined.account not 3 months on my personal name.i can accept that.vodacom needs to do personal review.great.but what makes me made is... After applying 2 days later they tell the store need a bank statement and id to upload. Dam. K. Done. 2 days again.vodacom tells me i need to fill in a contract. Dam. K. Done.3days later vodacom tells me need a clearer id copy.. But i have a exciting nr. Call customer care vodacom. They tell me cant help.go to store... Now really all of this to add a line. U must be joking. Im a small client yes.but do believe i deserve some customer service. I do not blame the store as they follow vodacom procedures.

Vodacom just ate all my airtime and data and then now on my phone I'm left with rubbish I didnt purchase, what is wrong with vodacom lately. You guys then send me an sms saying I'm using "out-of-bundle data" where as I just bought data and on top of that I've also have night owl data, but then now it's nowhere to be found. I request you refund me on do something

On 29 July 2019 i called in to add more minutes to my contract (as i ran out of minutes)
I called from my [protected] number and i told the agent to add the new minutes for the same number.
She unfortunately added the minutes to my other contact number [protected].

Due to her error, i have being making calls 'out of the bundle rates'. I followed this up since 03 August 2019 and i was first advised that vodacom will credit me, then they wanted to listen to the call (which i understand)..

I have spoken to so many agents, 3 team managers and NO one ever gets back to you despite their promises that they will follow up or call me back.
I hear the same response from all off them "its pending approval"... with that dont care attitude.
Does it take 1 month to approve a credit?
How quick does it take vodacom to debit my account... 'one day', for the last 8 to 10 years?

I must honestly say that vodacom has lost its customers service and actually doesn't bother for their loyal customers... its such a pity that i just renewed my both contracts a month ago...
Once im done with with my contract, i'll be sure to to take my business to another service provider... as vodacoms service is absolutely pathetic and your incompetent staff is actually dropping the company down... go and listen to my calls and you will understand the level of service that your agents and team managers gives!
Shaldon Harilal [protected]

I purchased a Whatsapp ticket at the beginning of August. I also purchased 1GB data.
My data ran out much sooner than expected.
When I checked, I saw none of Whatsapp ticket was used, and instead my data was consumed by Whatsapp.
Why did my Whatsapp usage not go onto my Whatsapp Ticket balance?
I am disappointed, as I had to buy additional airtime. Furthermore the money I spent on the Whatsapp ticket was wasted, as well as the data that was unnecessarily used on Whatsapp.
Regards

Good day I would just like to advise that Vodacom put me up as a bad payer but admitted they made a mistake. I have been with Vodacom for about 12 years now and I was on the phone with Vodacom for quite some time, spoke to 5 different consultants and different times. I was advised that my account was given over to Compuscan, they do not use TransUnion, this is the company they use. Ok, so I called Compuscan and they advised that Vodacom should rectify this on their side, they cannot amend the status, this is after Vodacom asked me to call them to rectify. Anyway, I got the last few months's statements and all the payment made to Vadacom the last 2 years and all matches up, no payment in the rears or paid short. The last consultant in account I called was so unhelpful, sarcastic and irritated she told me that for the last year I paid Vodacom 'short', and I told her it is impossible I am sitting with the documents in front of me. I was advised to pay my account for the next 6 months and it will 'go away' automatically'. PLEASE MAKE ME UNDERSTAND, what in the world is going on here? VODACOM is dragging my name and status through the mud, cause they 'made a mistake;'?