Vodacom

Good day

I Tharage Mulalo Id No. [protected] have a complain about my contract that has been upgraded without my knowledge.

I have been called by a Vodacom consultant in May 2019 she was telling me that as a Vodacom loyal customer, Vodacom is giving me 165 air time instead of 110 until August 2019 when I renew or cancel my contract if I want.
To my surprise when I call Vodacom now to cancel my contract they said I have renewed my contract. The numbers that were renewed is [protected] and [protected] and its air time only. Please I need to cancel this contract not to renew them.

regards

Mulalo Tharage

We have a contract on [protected] and when we ave upgrade (2 years ago) the store (Vodacom 4U Brooklyn) sold us a a contract whereby we received another handset for free with a 24 month contract at R60 p/m (do not know the exact amount).
Now 24 months later (as we upgrade again during June 2019) I would like to cancel the the contract for the extra phone with number [protected] and change it to a prepaid but no one can help as I am told phone the next month. Today I was told this contract only end at end of October 2019. At this stage I have requested bot contracts.
My complaint - this is the worse service ever received from Vodacom as no one can give me a clear answer and keep telling me phone the next month to cancel this contract. I will think twice before upgrade again or signup with any Vodacom contracts in the future, and please note this is for my whole family and business which is 6 phones in total that will loose. This do not seem to be much but it's a start.
Elsabe Havenga

In July 2019, after changing from a smaller bundle plan on my +[protected] number, I noticed that I was being charged R6.08 for "contract cover insurance" that I was not aware of. I sent an email to Vodacom to seek clarity and got no response. I just received another statement reflecting that the amount is still being charged every month. I would like to reverse this and cancel the insurance please.

Im in ifafi hartbeespoort, there internet ping is 7580, , and they wil still charge you the highest amount possiblehow can you charge someone for a service you can barely provide, , this country and everthing in it is busy falling since 94 rule of anc everything is just being used and not maintained blah blag blah, vodacom fix youre internet ping get of youre fat [censored] and do something

I bought a data of 600mb on the 5 September 2019 however, I did not use all of it and for some reason it disappeared after using under 300mb. I have been trying to call your customer service for the last three days and your lines are always busy and I am being referred to use the automated system that does not have the option for my complain.

[protected]

I need to be reimbursed my data back.

I have ofter reloaded airtime and use airtime advance. Often the money doesnt reflect. It never reflects. Im now at R 200 not reflecting. I now have taken airtime advance. Received SMS saing i owe R 77 and my airtime us 24. Ok. So i wanted to transfer airtime to another phone. No. I get told i only have R 1. Call Vodacom. Told you will sync the phone. I must switch it off and it will work. Still nothing.
Phone number [protected]

Vodacom / sharazoo silver and tappyday silver
ZA

I did not subscribe to the above mentions Basebone somethings and have been charged R85.26

Content Services
14/08/2019 22:22:30 00:00:00 Basebone Sharazoo Silver 6.09
19/08/2019 13:12:49 00:00:00 Basebone Sharazoo Silver 6.09
20/08/2019 01:03:09 00:00:00 Basebone Sharazoo Silver 6.09
21/08/2019 05:52:33 00:00:00 Basebone Sharazoo Silver 6.09
22/08/2019 01:37:44 00:00:00 Basebone Sharazoo Silver 6.09
23/08/2019 05:28:49 00:00:00 Basebone Sharazoo Silver 6.09
24/08/2019 01:05:24 00:00:00 Basebone Sharazoo Silver 6.09
25/08/2019 01:00:07 00:00:00 Basebone Sharazoo Silver 6.09
26/08/2019 04:04:32 00:00:00 Basebone Sharazoo Silver 6.09
27/08/2019 05:20:10 00:00:00 Basebone Sharazoo Silver 6.09
28/08/2019 02:54:44 00:00:00 Basebone Sharazoo Silver 6.09
29/08/2019 05:53:10 00:00:00 Basebone Sharazoo Silver 6.09
30/08/2019 01:05:22 00:00:00 Basebone Sharazoo Silver 6.09
31/08/2019 01:04:35 00:00:00 Basebone Sharazoo Silver 6.09

My name is Olerato Modise (ID: [protected]) and I have contracts with Vodacom, I have a complain regarding my [protected] number that I cancel in due time and now I am being charged R100.00 unnecessarily for a number that I nit longer want nor use however I am charged the R100.00.

I really cannot wait to to cancel all my contracts with Vodacom as I can see you giving me problems but when you debit from my account no problems arises from my side.

My reference number regarding this is [protected].

I am waiting 4 months for my blady iPhone to be repaired. Been back and forth. They said my phone can not be repaired and I will be issued with a new device. Its been a month of endless phone calls with [censored] excuses an no proper feedback can someone please sort this out. I need my phone and vodacom is not helping me. Im gatvol please contact me
jx.[protected]@gmail.com [protected]

My contract for my secondary phone number expired end of August. I called Vodacom, where they are always "experiencing high call volumes", and was advised that my last bill payment would be for August, and I would not be billed for September. I have made the August payment and then called the cancellations department. They logged the cancellation on the system (according to them), and to my surpise I was billed for September AFTER the contract ended in August. Is this not in breach of contract? I called again on the 3rd September and I was advised that they have NOT logged the cancellation request. The lady that assisted me said she would then do it for me, and gave me a reference number [protected], and that she would email the credit department to see if they can scrap the bill for September, as I have requested the cancellation previously. Sha also said that she would call me back on the same day, or the next, but it is 2 days later and NOTHING! You guys are so quick to bill people and take money from them. You guys are in breach of the contract and that is illegal! I am not paying for September bill and I want my secondary phone number on prepaid IMMEDIATELY!

I have a 24 months contract with Vodacom, which ended in May this year. No one has contacted me when it ended. Instead Vodacom just continued to bill me. Now I find out that I must pay for me to be able to cancel it. Please cancel my contact with immediate effect and have me on prepaid. You are criminals and exploiting the people who have no money. This is unfair and I want an explanation for this. This is a disregard to the Consumers Act by Vodacom.

[protected]
Xavela Maluleke

Calling vodacom customer service a service is deeply insulting to the very concept of a service. The only thing more unjustifiable than calling it customer service is the fact there is someone at head office receiving a massive salary to "head up the division".

Nothing I seem to do is easy, nothing is quick and management or team leaders are never available, even more infuriating is the fact switchboard at head office cant connect us to those overpaid peoples office responsible for this, in fear of waking them or interrupting their golf game.

I wouldn't trust this so called head of customer service to wash my car let alone be responsible for 1 of the most, if not the most important division in your company

Dealing with vodacom reinstates the idea corporates are places incompetent lazy people hide and get fat salaries for doing very little to nothing.

Shaun Klapthor

[protected]

I applied for a Red Select + Contract at Vodacom Northgate. After several problems at the store, I was finally given the phone on 03/09/2019. Unfortunately the contract was not activated. Several phone calls to the Northgate Vodacom Store did not help as the manager, Samantha, Kgotso and Calvin gave us the run around. They did not know what to do or whom to escalate to.

I then called the call centre and spent over 2 hours on hold. I was transferred to over 5 different people. Eventually spoke to Ephraim and Crimelda and it seems that my contract is still not activated. The call dropped while I was speaking to Crimelda.

My problem is still not sorted and I cannot use my contract. I need to use my contract urgently.

I have cancelled my contract after it ran out at 24 months. After that I received only zero invoices on both my contracts. Then I received sms's stating I owe them more than R3000. Later an attorney office contacted me. I have sent several requests to the attorneys and to Vodacom asking just to tell me what this R3000 + is for. If I receive a satisfactory stipulated invoice I will pay it immediately. Up to today, not response. The call centre was so rude to me everytime I phoned, yesterday was the last straw. I was rude back to the lady as she spoke to me without any respect. The outcome? My phone number is blocked as from today. What more can I do?I think Vodacom's service is really bad. I have complained in the past about data that dissapeared but with no response at all.

[protected] -L KEMPEN

To whom it may concern:
It seems the complete disrespect and utter disregard for a client is evident in the actions of Vodacom.
I called when my number was suspended to be told I have a limit which I NEVER requested.
I then have it unblocked and within 24 hours I am suspended again.
What utter nonsense.
I have never faulted on a payment yet I am suspended. I choose to have a phone with access to making calls etc and then this service is given.
This is an absolute disgust to me as I could be in a serious situation and not have access to WiFi and be stranded completely unable to contact anyone for help!
I am literally fuming at the whole thing.
I ever requested to speak with a manager and I'm still waiting for that call thank God I never hold my breathe I would be dead.
I have literally been on hold for 30 mins and haven't been able to speak with any agent!

Rate the level of service - SHOCKING !

It has been a month trying to contact Vodacom and everyday it says you are receiving high volumes of calls. I have bought whatsapp tickets numerous times but it doesn't work on its own, it eats the normal data. Why is that?
Vodacom has been around for years but can't take care of the customers any longer. Please do something about this. And when things change, let people know

We have just received a R60000+ Bill from Vodacom, From Unauthorised carrier billing via Google Play. these transactions were not made by us, we had also implicitly stated that the service be fully deactivated in January this year ( we have records of this request) however Vodacom failed to do so and allowed the billing to continue resulting in and insanely high bill for unauthorised service . and now they fail to take any responsibility whatsoever for this. We believe our device to be compromised or hacked or somehow remotely accessed by a third party with malicious intent, surely Vodacom should have steps in place to protect their clients from these sort of things ? the banks phone us the moment they suspect suspicious transaction and do not allow them to go through without full confirmation you would think a company like vodacom would do the same

Good day.

After numerous attempts to have my billing sorted out Vodacom still cannot communicate with me.

I have 3 accounts with Vodacom. One of wich is a Data contract that is expired in Aug 2019. At some stage Vodacom removed the discount on the line and charged me R800 for 20 gigs day time Data.
I asked why and the reasoning was that the contract ended and the line went to month to month.
I asked in June to then cancel the contract and they said it can only be cancelled in Aug.
Thus far no Vodacom person can explain
1. Why the discount is removed and I am paying R800 for 20gigs when I never agreed to this exorbitant amount
2. Why did you remove the discount but continue with the contract?
3. Why my account was Credited with R2000 in July
4. Why my account was again debited with R1300 at the end of Aug.
The service I received is appalling. I will never use Vodacom again. I will see my other contracts through and then leave.

People have Vodacom highland mews Witbank are full of [censored]. They told my dad to go away. This is not professional. Where can i report this matter to. I want to report them. They are an old man like [censored] ( He is 60 years old for heaven's sake. His phone has been ported to MTN and the question who? He didn't even port his number to MTN. Now his phone has no network and he is struggling.
I am very angry. Where can i report?

Ive been a client of vodacom for 11 years and have 3 contracts to my name. On Saturday my daughters S10+ got stolen at the east rand mall. She immediatly went to a vodacom shop to ask them to track her phone. The lady just said no. Today Monday 2Sept we went to vodashop at alberton city only to be sent to Nrwmarket mall. This is unacceptable. Thanks Daleen Botha