Vodacom

I have experienced endless frustration and now desperation trying to get fibre installed at my house. Unfortunately, Vodacom is the only service provider in my area. I made initial application for fibre via a website on 8 February. My LTE data contract had expired and I cancelled it with no new data allocation after February. I though the 21 days would be more than sufficient. I was wrong. The initial agents did not receive my initial application, so I had to re-apply on the Monday. When they didn't reply after I had gone through all the account vetting process, and could not give me an answer when instillation would take place, I re-applied through a different agency. They were more efficient and the whole application process was completed in a day. The instillation was booked and confirmed for Saturday 22 February. No instillation team arrived. I waited from 9am till 2pm at which point I was told they would book it as a missed appointment. New arrangements were made for Saturday 29 February. The installation team arrived and installed the fibre to the house and the router. It was then found there was a problem with the street connection. A call was logged for maintenance to come repair it. That was supposed to take place this morning. Vodacom cannot now tell me if that repair took place and when they going to complete the installation. Endless calls this afternoon and a manager assuring me he would call back. He hasn't. So what now? How do I cancel the whole instillation. If this is the initial service, what after sales service can I expect? Clinton and Jonel Birch. [protected]

Handed phone in for repairs. Paid R4000 to get repaired. Called after 3 days and was told can collect by lunch time. Arrived at store after 1pm, now they could not find the phone, then they found it but phone not done yet due to system offline. Can not give me a time when phone will be ready. They are lying all the way.

Manager not available

Very bad service, still did not receive phone

SR200121-058252
I`m extremely disappointed with your service. I feel I have been conned by Vodacom.
In November I spoke to a person regarding a Vodacom fibre line. If you listen to the recording you will realised why I say I was conned.
Numerous times I`ve asked the person to confirm that I will be able to cancel at any time without any outstanding moneys due.
I`ve asked that the Installation & router will be completely payed off immediately so that I do not have to pay in once I cancel my fibre service.
I have also asked more than once, if I cancel in two month that there will be no extra costs and no hassle. The person that helped me ensured that
I will only have to give a 30 day notice, no costs whatsoever.
I phoned to cancel on the 21 January 2020. I was told that it will not be cancelled within 30 days and that 2 more instalments will go off.
Then I was send an invoice for an additional R2717.91 for the router that was on a 12 month contract. This is after I confirmed and requested many times that
I do not want any off payments or contacts binding me, and was promised that it`s on a month to month basis.

Like I've said, I`m extremely disappointed and will not leave it here.
Listen to the voice recording, there`s no misunderstanding. I`ve explained it clearly and was guaranteed it will be like that.

I`ve been conned by Vodacom.

I apply for a cellphone contract online to Vodacom last month February under the following condition.
Sumsung A30s
Black in colour
Vodacom will change my simcard from Prepaid to Contract becuase i dont want to have 2 cellpone numbers and also changing my number.

When the device arrived it was handed to a third party,
It was Sumsung A30
white in colour
I called Vodacom to complain about this, they said they didnt have the Device in store.
About using my old number to be a contract, they said i should visit the nearest shop for assistance. When i went to the store they said they cant help me.
Since from the 24 February 2020 i have been calling Vodacom to come and collect thier device since am not happy about it. every day i get different stories from their Consultant

Every month I receive 2 or 3 notices that I have reached my "national data limit" with subsequent deduction of R1, 00 or 50c worth of my airtime. I have reason to believe this is illegal and nothing but daylight robbery. I have a contract for 2 years with 10 gigs worth of date every month which I don't nearly deplete. Obviously I have to load some "airtime" as well, for those people who cannot be reached via the internet. What is this so-called "National Data Limit" and by what leigislation is it governed?
Miss R Coetzee
Cell No [protected]
Vodacom customer

Good day. I applied for a contract with Vodacom yesterday morning. This morning I received a phone call from Waseela Khan who tried selling me another product as she said that my credit score was too low for the one I wanted. I asked for her email so that I can think about it and get back to her. I then sent her a mail to query something and she responded in an unprofessional way. I then said that I was no longer interested but thanked her. I later had a question and mailed her again and she responded so rudely, and in capital letters as if I am too stupid to understand her. I refuse to deal with this consultant because no matter how many questions I have or whether I am interested or not, you do not treat a potential client like this. It is absolutely disgusting and off putting, making me want to reconsider ever using Vodacom again.

This complaint is about Vodacom. I have had my contract with them for almost 5 years now. Paid my account every single month on time and always tried to pay a bit extra for any hidden costs. In August 2019 Vodacom kept cutting my line and baring my service for no reason and I would have to spend hours on the phone trying to unblock my line.

I am self employed and run an online sales company so having access to my phone and internet is vitally important.

It was discovered that I have inactual fact had 4 additional numbers added to my name of which no concent or activation of a sim card was given. These numbers all received airtime of which again I had no knowledge of. A fraud claim was submitted to them fo the now R3000 plus that they apparently are outstanding. With the fraud claim 3 of the 4 numbers were cancelled.

I am still now being told that I am in arrears. They have cancelled all my contact services for the 2 numbers I make payment for that I am aware of and have now barred my line. Emails were sent back and forth cause I wanted them to prove to me where exactly that amount comes from as there are months where payments reflect in the beginning and the end of the month. I have yet to receive a detailed report of this.

Vodacom has now handed me over which again is detrimental to my business and is preventing me from getting any funding what so ever! No one has contacted me even though I have sent endless emails and requests to be called and my line is now barred

I am honestly at my wits end now with them I cannot continually to to spend hours on the phone to just have a rude, unhelpful person on the other end. I have proof of a payment every month for the numbers I use. My business is suffering as I cannot contact anyone unless connected to WiFi.

All I want is to get this contact cancelled and move to another provider that can actually do their job. Vodacom offers contracts to anyone on the planet yet the people that pay monthly they cut line and send to debt collectors.

Please can anyone please help me.. I am so close to reporting them to the consumer complaints. I never once argued boating money that I owe but if you cannot show me proof of where it is coming from or how it's accumulated how can they expect me to pay for it.

Fed up, angry and frustrated 😠 will never recommend Vodacom to anyone ever!

Good day

I have recently tried to cancel my contract with Vodacom and final a agent called me back after complaining that call center will not answer my call, in order to cancel my contract. Eventually my contract was cancelled and they offered me a new contract for R57 a month for 100 mins to any network. But I'm paying almost R175 a month for 50 mins and 1gb data.i did not sign up for this contract. I'm really frustrated and willing to take this further. Vodacom is illegally debiting my account for more that what I was willing to pay.

Good day

Trust you are well.

I am terribly disappointed by the fraudulent sale executed by your staff member on my account.

Adhir Chowthee
ID: [protected]
[protected]@gmail.com

I received a call from a lady in your sales department advising that I have been loyal Vodacom customer and as result Vodacom would like to reward me with the following.

• 5 GB data @ NO extra cost.
• My existing contract duration will not be changed and still terminate on the same date.
• My current package would be reduced to R175.00 and all benefits would remain the same.

I could not believe the offer but validated the call was from Vodacom as she knew all my details.

I also clarified with the sales consultant about the above about 3 - 5 times during the call when she confirmed my new total premium will be R 175.00.

Kindly listen to Vodacom call recording and I WANT DISCIPLINARY action taken against her.
I would like to be compensated for my trouble and refunded in full, else I would be compelled to enforce legal action.

Kindly advise way forward in having this resolved

Ref: [protected]
Thabiso

Thanking you for your efforts in advance

I have upgraded with online department on 22 febr. Upgraded date was jan. I was never told by Qual regarding the handset I must still pay if I upgrade now as my contract is finished in Apt. why would I upgrade if I am going to pay for two handsets. I am a loyal customer for over ten years. It never happened before. This is ridiculously unacceptable.

I am very unhappy with the way my airtime is billed last week on the 25th of February I recharged with R55 which was finished before I knew it, Sunday the 1st of March I recharged with R29 and only made 1 call for less than a minute after that the balance was less than R20. I tried the whole afternoon to call Vodacom call center to ascertain what was eating my airtime. I could not get through. The 135 customer care line never gave me an option to speak to the consultant. I have been trying even today with no success. What else must I do to get Vodacom to explain to me what is finishing my airtime, last year I had issues with how my data was billed and now it is the airtime. I have been holding on to using Vodacom network because I am used to it, but I am now very frustrated by the billing system and no access to consultants, who must address my concerns?

My number is [protected]

Subscriber Mrs Wendy Wright, SA Identity Number [protected], Contract mobile telephone number +[protected]. Upgraded contract on 5 December 2019 at the Vodacom store in Canal Walk Shopping Centre in Cape Town following the expiry of the previous contract a month earlier.
Agreed contract Smart S @ R229.00 per month plus VAT = R263.35.
Add R9.99 per month for Caller Identification Subscription for a total of R273.35.
First Bill received dated 1 Jan 2020 as follows:
Smart S R268.70 (Should be R229.00)
CI R 8.69
Total R 277.39 (Should be R229 plus R8.69 = R237.69)
VAT R 41.60 (Should be R35.95)
TOTAL R318.99 (Should be R275.64)
Overcharge per month is therefore R43.35.

Visited store in Canal Walk, twice without success.
Called contact centre and explained as per above. No resolution as yet!
PLEASE ASSIST if you can?

To whom it may concern

I recently made the mistake to take out a new phone contract with Vodacom and if I could go back in time the first thing I would change would be to undo this mistake.

I got notified that there was an outstanding amount of approximately R250 that needed to be paid on the account to stop the services from being suspended on the 19th of February. The payment was made a week before the deadline and unfortunately the reference number was incorrect.

On the 19th my phone services were suspended and after sending the proof of payment to the correct party I was told that my phone service would be reinstated within 3-4 hours. After the first day of nothing happening my mother phoned multiple times a day to find out what was happening as I was unable to call myself. When I tried calling them myself I was greeted with horrible service and a rude lady at one of your call centers. Due to the account being in my mother's name, I was unable to make any progress without her verification.

I don't appreciate being treated horribly and like I am a criminal just because I was trying to sort out an issue that I was told would be sorted out days ago. I understand that without my mothers verification she could not help me but the manner in which she treated me was horrible and totally unjustified.

This issue was only resolved when my mother paid the requested amount for the second time and she had to send the proof of payment through again. I was without a phone for four days which nearly cost me a job opportunity and I was unable to go to a scheduled interview. My mother encountered the same issue when she spoke to someone from the call centre on Saturday morning as they were arrogant and unhelpful. This was after we both phoned numerous times every day without any help or progress.

This was the worst service I have ever received from a phone service provider and I am seriously sorry that I chose to do business with Vodacom. Not a single person was able to help me connect with someone higher up that could assist me.

Kind regards

Sheldon Joubert

Hi, i stay in Mashau Thondoni. I've been complaining about network since 2019, references has been given/opened and closed without any change. My last ref no [protected]. my family uses Vodacom network on all network requirements. vodacom is not doing anything to assist us we have 3 contracts with this network.
Can you please assist us and the cummunity of Mashau Thondoni in general.

regards

I have paid my account. Sending emails to Lebo at Vodacom Lebogang Mochitele and '[protected]@vodacom.co.za'
I have proof they reading my emails and spoke to hellopeter vodacom of which they send me letters that my account is closed, and they have managed to debit my account on a monthly basis and still sending me smse harrassing me and telling me I am not paying my account. But the account has been closed and they have to refund me.

I spoke to them last week and then they tell me I must direct the querie to the person that is dealing with it, but Lebo is not doing anything about this.

I dont know where to go anymore.

Any suggestions or help

Marlene
marlene.[protected]@gmail.com

I have a serious problem with being phoned by vodacom representatives phoning me with deals and giving false information to catch me in a deal I do not want.
This week I received a call on [protected] (check your records who phoned me) he said that because I am such a loyal customer my other contract number will no longer pay its monthly amount because it will be changed to r175 which will be for 5gm. I asked if it was additional and he insisted it will replace the payment I currently pay. He then wanted permission to load the new debit order. Again he confirmed I will only pay r175 for [protected] and the r 500 odd payment falls away. I agreed. Later I received a message on my number about a 'bonus data bundle @ 50% discount. Then another message to [protected] saying the bundle was loaded and r175 will be added to my bill.
This is false marketting and fraud.
Rectify this matter and I want evidence of the representative being dealt with.

I have been laying complaints [protected] and [protected] to vodacom about a subscription of 2Gb x2 data that i don't know about
My query has been closed with consultation I don't know of the outcome.

The are 3 things that I don't understand, if they say I have subscribed to this 2Gb data.
- the first time it was the 1st of January then why m I being billed in February for what happened on the 1st of Jan 2020?.
- which number did I dial where the are terms and conditions.
- why would I subscribe to something that I will pay later while on the first I have received my monthly airtime allocation which for the past 20+ months I have been receiving and was buying data with.
- On the 24/02/2020 a consultant from Vodacom called Iksaan called and wanted to know if i am happy with their service and i said no i explained my problem, he checked on his system and he told me that the was a mistake and the 2gb data x2 has been removed i will be paying my monthly fee which is +R149 that i had an agreement with from the start with vodacom. To my suprise on the 28/02/202 a deduction of R415.99 was made by Vodacom. Please pull out the recording and listen to it.

Please look into this and advise accordingly I am not happy for paying for something that I didn't do.

Thank you
Emmah
[protected]

I am a long standing client of vodacom. I have a cellphone contract and data contract. I now want to increase the data on my cellphone contract BUT the differences in price are outrageous!

How can you offer me 20GB data for R229 with my Router yet data for contract is R249 for 2GB!

I would like the same data package, namely 20GB added to my phone contract - whay can't that be done? I have a router and that will continue but i dont always have my router with me.

Really!

I must say that for a customer of over 15 years with Vodacom I'm disgusted to how I have been treated. 12 Feb, I was put through to the retention centre as I'm up for an upgrade. I spoke to a Oscar that told me he would send me a special deal for being a loyal customer. I received a written text email from a nonreply address about price package and phone. I called back to see how I could get this. he was not available and was told will be called back. Nothing happened. I then called again and spoke to Mandisa that offer me the same and I was keen and wanted to sign up. she said she will have details sent to me. I received an upgrade equipment quotation with a price but not the package we agreed upon. I then called again and spoke to Mandisa that said her system can't load what she said she would do on a contract, but I should take her word and ignore quotation. she then told she can send me my contract and that the deal is done, nothing I can do now. I told her this is not acceptable. Even spoke to Tashriq Franke who is her team leader and he said the same thing, it's done. nothing can be sent to confirm what we spoke of. I said again I'm not accepting this. He told me he will get his manager Umpho Phahlane to call me, she did not. I called thrice on different days to ask for her, she is never available. now i have a courier company wanting to deliver a phone to a contract I did not agree on. Every time you call the centre and go through to the upgrade centre you get a text stating you are due your upgrade, I have 15 texts stating this to show how many times I have called to help their business but they clearly don't give a damn about retaining business. I even have a uncap fibre contract with Vodacom to have shown my loyal support to this brand. Why I don't know now.

SR200214-146319 - still waiting for whatever dept to do their work and configure my router. Now this morning I get told they can't pick up my router!? .. I have been WITHOUT INTERNET FOR 2 WEEKS after submitting my change of address beginning of JANUARY, and you have billed me for the full amount?
CAN SOMEONE WITH AUTHORITY PHONE ME WITH A SOLUTION TODAY! It does not seem there is any team leader or manager at Vodacom, because no one is available to give me a straight answer.
All I want is internet, all the hardware is installed. Look at the log on this number and you'll see how much of a battle this has been.

I AM FED UP WITH THIS NONSENSE.

See attached my original relocation form, the date signed and the date requested for the installation to be done and tell me you do Not understand why I am so disappointed.

Michele
[protected]