Vodacom

We received precancellations contracts on 18/5/2020. We made the payments on 19/5/2020. Since then we struggeld to get feedback if proof of payment has been received. I spoke to cindy who gave me an email adress retentions. Cancellations. C3d. [protected]@vodacom.co.za. On your precancellation contract it gives an email retentions. [protected]@vodacom.co.za which also not works. In the meantime we spoke to a few consultants from vodacom to confirm cancellation. I have been calling the number 0821958 for the cancellations and/or proof that we need. Today brightman gave me a number 0821946 and put me through. I spoke to romona and she told me that 0821946 is not the cancellation department. I am an red vip which apparantly in vodacom's eyes does not mean anything. My account is also between r11000 - r13500 per month which apparantly also means I don't need to get any service! I am sick and tired of my queries not being solved. With much difficulty romona got taslynne labistour to email me back so that I have proof you received emails and are working on my queries. She also promised that somebody will phone me back before end of business today. Lets see! I also spoke to a zana before and with all the consultants they told me I am on the old system they can't see anything but will let the supervisor call me back which obviously never happened. I need this problem to be sorted out! This is unacceptable behaviour from vodacom. I have been with vodacom for ever!

Good Morning

As an old Vodacom customer, I will have to say the service and support has gone down the drain.

I have taken out a Fibre contract with Vodacom thinking this was the best service provider, what a mistake.

I took out the contract: 21 May 2020
I received the rooter.
I then received a mail from SADV: 25 May 2020 (Till today I have not received any call with regards to my installation)

I have informed the agents that I canceled my 3G Wifi contract with Telkom and this will be cancelled at the end of June, my wife currently busy with her honours in Psychology, thus she needs faster and better connectivity.

I keep on phoning and every agent I speak to, says it is still within the SLA, so Monday it would be out of SLA.

I have sent mails with no response to them, I am at a point where I am now going to cancel the contract due to lack of service as per the CPA, and this is within my right.

I will have no option but to go to Telkom which I tried to move away from, but I am left with no choice.

I expect a response to this mail before the closing of business today.

Calling the number 082 1904 gives me no help nor finality on the installation.

Really Vodacom I did not expect this from you at all!

I went to the Vodacom store in Chatsworth Center which is Durban South Africa.

I went to do an upgrade on my contract. Initially the salesperson couldn't even locate my account information even though i provided all required information. Clearly showed lack of his jib skills.

After proceeding we were choosing a package best suited to my budget.

The Consultant "Deveshan or Devesh" or something like that advised me of a deal for a Huawei P30. The store was approaching closing time but due to me standing in the line he proceeded to assist me..

Once the deal and price were discussed with me i agreed to take it in as it suited my budget, a recurring data bundle on my previous account made the quote of the new upgrade higher by then he said he could remove the bundle and it would drop the quote to the price i signed up for.

Once signed, he was not really interested in completing his task properly, he then proceeded to tell me my new package would kick in on the first day of the new month, the recurring bundle would be removed, he would also email me a copy of the contract signed the following day of signing up for the deal.

The following day approached and i didn't receive the documents on my email as i was supposed to.

Next, when the new package kicked in and i received my allocation of airtime i noticed the data bundle was still visible on my account.

I phoned into the call center and found out that the bundle was never removed by the salesman as promised and because it was given to me I would stillbbe billed for it...

So instead of paying 549rands as i signed for im forced to pay R 594, 99.

I had the call center agent remove the bundle for my account the same day proceeded to visit the store that gave me the phone looking for the salesperson and wanting answers as to who exactly would be responsible for the extra charge as it was not what i was told when i signed the deal.

The salesman failed to keep his end of the deal. The manager of the store said she attached a request for me not to be billed for what ever reason.

Once my statement was issued the bill still showed the extra charge which means that the manager did not even make a difference.

Today i proceeded to visit the store in search of answers. The manager shouted at another salesperson to help me infront of other customers which i found very unethical.

I received little to no assistance from the store or the manager in solving my issue.

The salesperson who originally signed failed to complete his duties as promised which is now costing me money.. All the store says is that he has been moved to an administration office.

I still feel that he or the store i got the deal at should be responsible for his mess up.

I have a copy of the quote, which clearly shows something way different as to what I'm forced to pay because of that idiot..

I want answers from vodacom Chatsworth center, and i want action against the salesperson for his negligence and failure to fulfill his duties.

I feel cheated and I have surely lost confidence in the staff and salespeople that I have spoken to.

I want to know whats going to be done about this...

My 2 year contract expired on 13 March 2020.
I contacted Vodacom in Feb 2020 to have my contract (cell number [protected]) terminated after expiry, and moved to prepaid.
I received an email confirmation on 26 Feb 2020 (ref: [protected]) that contract will be cancelled on 31 March 2020 (with recommendations that I should use up all my data/airtime by then), and that I will be moved to prepaid from 1 April 2020, and that I should load my own airtime/data from that date.

However, and this is the real issue, Vodacom then loads airtime of R125 overnight on 1 April 2020. So, when I notice it in the morning I immediately contacted Vodacom (had to try 3x 30 min before I eventually got through to accounts) that I had cancelled my contract, as per above reference.
I insisted, after much resistance from Vodacom, that it must reverse the airtime on my phone. It was then executed at about 3:20pm on 1 April 2020, and left with a zero balance... that's good, I thought and problem solved.
On 7 April 2020, I get an invoice for R135 (R125+R10 identity call). I immediately contacted Vodacom via email (as it was during lockdown) to have the invoice reversed (credit note)... I received an automated response that query will be attended, but no formal response.

Then on 1 May 2020, a debit order in favour of Vodacom goes through for R135 + bank charges of R19, for a terminated contract and for no airtime/data!

I have spoken to numerous call centre personnel at Vodacom. I was promised escalation of my query to accounts department, and that I will be contacted within 2-3 days.
Nothing yet, after 2 months!

My claim against Vodacom is thus a refund of R154!
Its not really the amount, but the principle of the matter... Expiry of contract and cancellation is exactly what it means.

Vodacom should be charged with fraud for take money out of others' accounts.
I am certain that there are thousands in a similar position.

H Ismail

Good day
I received an sms on 30 may 2020 on cell number [protected] saying my number had been admin locked - no explanation. My account is up to date my next debit order is on the 1st and as it is not yet the first what is going on? My accouny is not overdue! Please advise why was this done?
This is totally unacceptable service. Please fix this with immediate effect

On the week-end of 23rd May 2020, I visited the Vodacom Store in Meyersdal, Alberton to enquire about a free phone for my points, 1580. The consultant and I agreed on a phone which was not in stock, and that she would order it for me, AND CALL ME ONCE IT ARRIVED!
Yesterday 30th May 2020 I visited the same Vodacom Store as I had received NO COMMUNICATION and was informed by the consultant AND Manager that there is no stock available, FULL STOP, no alternatives offered just my plain bad luck!
Problem is that my points expire today!

So will Vodacom honour their side of the deal as it is their staff and branch that has stuffed me around!

I am a new client of Vodacom. I signed a contract for 10mb/s download speed and 10Mb/s Upload speed. From day one I am not getting the right amount of upload speed. Due to my working from home I need to do uploading as fast as possible.
I filed several complains but I did not receive any feed back. Today I lock a call again and then they discover that the router is not even register under my name. Is there any one that could please assist me with this issues.

I am going in circles for almost a month now and I am sure that you will agree that this is unacceptable

Good day, on the 26th of May, I used the vodacom app to access the Shake it up promotion. After accessing the promotion, the screen showing my prize and offering extra data for purchase came. My baby grabbed my phone hence pressing the tab to purchase. 10 gigs of data to be used in 7 days at a high cost. I immediately tried to get help but the useless chat box was not useful. I called customer service on the 27th and explained the situation and requested a reversal as I cannot pay for the data. I also explained that if they look at my history, I never buy that much data so it was a mistake. Consultant and supervisor say they cannot make changes to the app purchase as the design does not give them the functionality to reverse charges. And I have no choice but to pay for it. Vodacom need to take responsibility for having an app that does not allow 2 step verification or password controlled purchases. I was also informed that lots of people have complained about this so why has this not been rectified. We have been under lockdown and affected financially and Vodacom don't want to help it's customers. I need help to escalate this matter as I cannot afford to pay for something I'm not going to use.

I get my invoices every moth, and I have a set contact, but what they take from my debit order is a total different amount. My debit order is supposed to go off the 1st day of each month, the next day I get a call advising me that my account is in arrears, so my debit order did not go off on the 1st. I made payment, and then still they will take off my debit order. I reversed the debit order, so they just add money to my account. Vodacom is absolutely pathetic as well as the services, I will not pay more than what my invoice states. Vodacom is stealing their customers money. I am very disgusted in them.

Hello - please can some one help me

Name : Pregasen Pather
Mobile : [protected]
Email : Pregasen.[protected]@hlag.com

Contact Mobile +[protected]

I have being trying to cancel my Vodacom Contract ( [protected] ) and non one cam help me . Is Vodacom holding me ransom to keep the account open and make revenue from me .

(1) tell me my balance
(2) CANCEL MY CONTRACT

It is shocking that we cannot contact anyone in the vodacom world .Going online should create customer centricity, not make it worst .During COVID my mum who uses this line and is a pensioner had her line cut 2 times .She is a cash paying customer and with no place to pay she had her line cut 2 times .So much for values of treating customers during crisis times .

I need a confirmation please .

I live in dubai and need to have this line cancelled

please help me

regards
Pregasen Pather

Good Afternoon

On December 13th 2019, a person called me (telemarketer) to upgrade the router ([protected]).
I didn't say no thank you I'm not interesting-due my daughter finished her study's.
I see on the account it's being upgraded. How give consent?
Can you follow it up so that contract is canceled on 30 June 2020.

Trust your cooperation

Good day

I am deeply frustrated with incompetent sales consultants calling and lying about deals just to make a sale.

I received a call from A Archery around the 28th April on my cellphone number [protected] stating that Vodacom is reducing data contracts on a special that will give me 30 gig data for R129. 4
I asked the consultant if this is a upgrade, migration, new contract or vas service to which she replied no it is only a reduction in the contract price and increase of data until [protected] contract ends. I repeatedly asked if she is sure about this and she said she is.

In such bad economic times, you still get people that are willing to risk their jobs by lying to customers.
I refuse to pay anything extra on my bill. I want the call recordings and I want this bundle removed of my line. I want the 30 gig of data for R129pm. That is what I agreed to and that is what I will only pay for this line moving forward.

I called 082135 on Sunday night 3rd May after looking at my bill I spoke to a consultant who confirmed that this will be escalated and he would call me back on Monday with feedback. He did not call me back. I called again today and was assisted by Tebogo who escalated my query and gave me a reference number [protected].

I want this resolved as per the agreement that was mentioned on the call, with the price adjustment and data as agreed.

Failure to treat this request with the utmost urgency will result in me going onto social media and further if need be.

Regards
Pauline Govender
[protected]

I tried to log 3 issues with vodacom, 2 are billing related a brief summary I was dupped into adding a service when I tried to call vodacom to cancel this service I was told I since it was in a company name I had to request this on a letterhead, strange I thought because when I got dupped into adding it by a cell centre cold call that was all they needed to add it, somewhat of a double standard. The 3rd issue was I had had an atrocious experience with vodacom insurance, I have requested to end this as I have taken it onto my personal insurance.
Now I wrote a long email addressing the above and concluded with
"I would also like to caution you that my contract is as of may completed and that means I am not tied to vodacom, you might want to consider this in light of how you deal with my various queries... Your client is keenly watching how you respond".
Only to get the following response "good day
Service was activated when a sales consultant contacted the line on the 24/02/2020 14:10 on 082xxxxx and spoke to toro" case closed!

They clearly dont give a damn

Now I wish to escalate to management I am sure I am being beyond optimistic in that

I think I will be adding a 4th issue request to port once this is all resolved if ever.

Hi
I received a call from Vodacom 04.05.2020 ([protected]) advising that my account is in arrears, and I made payment. Last night my debit order also went off, this is not acceptable. How can you expect me to pay my account and the debit order goes off, also my statement amount and debit order amount differs totally. Please rectify asap!

I am so angry with vodacom, I will never recommend vodacom to anyone. I got the shock of my life. My account was debited with a huge amount. When I called, they want to say that it was an upgrade. This is so funny, I can only upgrade in july. While talking to them, I receive another sms saying my account for 1/6/2020 is... Wow! Double. How the hell?
I asked for the recording and consent form and they say it takes 2 to 3 days. This is not acceptable.

I am going to take this matter further. They do as they please.

Vodacom decided to suspend our WiFi account, one customer agent says we are in arrears however we have proof that they've deducted the money, another says our contract is done. They are making it impossible to just cancel the line so we can get a new service provider. They just want to steal money and keep you in their contracts. The customer service agents just bounce us from person to person and no one can just cancel the line. Honestly they are the WORST. I wish we never started a contract with them.

I placed an order on Vodacom Online's website: https://www.vodacom.co.za/cloud/shopping/campaings/big_data for a 80Gb Sim Card Only. (50Gb Anytime Data + 30Gb Night Owl) on the 11th April 2020 for Ms Van Rensburg and Ms Bornman at the amount of R329.00 + R6.99 = R335.99 I received reference numbers online, sms and on email for the Red 80Gb Sim Packages. Ref: VODACOMONLIN-0...[protected] AND [protected]. Now Vodacom changed the deal to a 30Gb deal and said that is what we ordered and there is only a 20Gb once off promo on the deal for this month. This is not true and I want this to be rectified soonest please. I have all the proof on what was originally ordered. Thank you
Amanda

I made a payment myself on 15 january 2020. After numerous calls and emails to allocate this payment to my account, no success up to date. Therefor my account shows an arrears. I get promised that they will phone me back. Even went into a branch... No luck. Poor poor poor service. They just dont care about their customers. But when they can take your money each month, they are first in line.

In december 2019 I cancelled my data contract [protected]. On 7 january 2020 I called vodacom cancellations department to cancel 2 voice contracts. I spoke to sello. Decided to check on the data cancellation and sello stated it is only expiring the end of march 2020. At the end of february I was overcharged by r900. I contacted vodacom and complained and a week later I received a credit on my account. Vodacom stated my contact expired end of january 2020 and I was charged the normal cost of a 20 gig data line r2600 instead of r305. 11 which was my normal monthly contract cost. At the end of march I was overcharged again with the same and I complained and got the same lame excuse that this is out of contract charges. I canceled and was told by sello on 7 january 2020 that the contract was not due for cancellation. My bloody fibre line does not even cost half as much as a 20 gig line. Spoke to a supposed call center agent who was going to escalate on the day I got my account for march. I will be called back I was told. A week later I contacted vodacom and spoke to another agent and insisted on talking to a manager which eventually I did. He was going to escalate the call again and phone me back. Its now 2 weeks later and no one from vodacom has phone me. The debit order has been deducted from my account at 4 times the cost of my contract cost for a 20 gig line! No call from vodacom and they stole my money! I will be reporting this to icasa and the credit regulator as well as my employer who has large company contracts with vodacom. Thieves!

People be careful vodacom contacts takes double the money while lockdown without being in arrears.And the problem never gets solved.113
People please take my advice stay far away frim vodacom. They have been charging us double the amount of our normal contract. We have been at vodacom for more than 10 years. Never have me missed a payment not even one. So we changed our banking details and made a eft payment to vodacom on the 7th of april. Since end of march vodacom have been charging us R1875.98 since the lockdown started. (The normal amount monthly is 937.99.) So on our hardest time vodacom is being dishonest. So if we phone them they are rude. Very poor service and rude. And they are right we are wrong they are allowed to take as much as they want. How can they get away with this. We will never do business with vodacom ever again. Never. Think we should take this to the NCR. Also take this further i shall not leave it here. Taking peoples money at the hardest time one of out consultants at the bank spoke to this lady. The staff at the bank is witness to what vodacom is doing all of them they were shocked and said they will never do business with vodacom and this situation opened their eyes for future use. The tellers at the bank said to rather go with mtn or cell c they havent had problems with them.People please report if you have the same situation send all your proof of payments and statements to ncr