Vodacom

I get my invoices every moth, and I have a set contact, but what they take from my debit order is a total different amount. My debit order is supposed to go off the 1st day of each month, the next day I get a call advising me that my account is in arrears, so my debit order did not go off on the 1st. I made payment, and then still they will take off my debit order. I reversed the debit order, so they just add money to my account. Vodacom is absolutely pathetic as well as the services, I will not pay more than what my invoice states. Vodacom is stealing their customers money. I am very disgusted in them.

Hello - please can some one help me

Name : Pregasen Pather
Mobile : [protected]
Email : Pregasen.[protected]@hlag.com

Contact Mobile +[protected]

I have being trying to cancel my Vodacom Contract ( [protected] ) and non one cam help me . Is Vodacom holding me ransom to keep the account open and make revenue from me .

(1) tell me my balance
(2) CANCEL MY CONTRACT

It is shocking that we cannot contact anyone in the vodacom world .Going online should create customer centricity, not make it worst .During COVID my mum who uses this line and is a pensioner had her line cut 2 times .She is a cash paying customer and with no place to pay she had her line cut 2 times .So much for values of treating customers during crisis times .

I need a confirmation please .

I live in dubai and need to have this line cancelled

please help me

regards
Pregasen Pather

Good Afternoon

On December 13th 2019, a person called me (telemarketer) to upgrade the router ([protected]).
I didn't say no thank you I'm not interesting-due my daughter finished her study's.
I see on the account it's being upgraded. How give consent?
Can you follow it up so that contract is canceled on 30 June 2020.

Trust your cooperation

Good day

I am deeply frustrated with incompetent sales consultants calling and lying about deals just to make a sale.

I received a call from A Archery around the 28th April on my cellphone number [protected] stating that Vodacom is reducing data contracts on a special that will give me 30 gig data for R129. 4
I asked the consultant if this is a upgrade, migration, new contract or vas service to which she replied no it is only a reduction in the contract price and increase of data until [protected] contract ends. I repeatedly asked if she is sure about this and she said she is.

In such bad economic times, you still get people that are willing to risk their jobs by lying to customers.
I refuse to pay anything extra on my bill. I want the call recordings and I want this bundle removed of my line. I want the 30 gig of data for R129pm. That is what I agreed to and that is what I will only pay for this line moving forward.

I called 082135 on Sunday night 3rd May after looking at my bill I spoke to a consultant who confirmed that this will be escalated and he would call me back on Monday with feedback. He did not call me back. I called again today and was assisted by Tebogo who escalated my query and gave me a reference number [protected].

I want this resolved as per the agreement that was mentioned on the call, with the price adjustment and data as agreed.

Failure to treat this request with the utmost urgency will result in me going onto social media and further if need be.

Regards
Pauline Govender
[protected]

I tried to log 3 issues with vodacom, 2 are billing related a brief summary I was dupped into adding a service when I tried to call vodacom to cancel this service I was told I since it was in a company name I had to request this on a letterhead, strange I thought because when I got dupped into adding it by a cell centre cold call that was all they needed to add it, somewhat of a double standard. The 3rd issue was I had had an atrocious experience with vodacom insurance, I have requested to end this as I have taken it onto my personal insurance.
Now I wrote a long email addressing the above and concluded with
"I would also like to caution you that my contract is as of may completed and that means I am not tied to vodacom, you might want to consider this in light of how you deal with my various queries... Your client is keenly watching how you respond".
Only to get the following response "good day
Service was activated when a sales consultant contacted the line on the 24/02/2020 14:10 on 082xxxxx and spoke to toro" case closed!

They clearly dont give a damn

Now I wish to escalate to management I am sure I am being beyond optimistic in that

I think I will be adding a 4th issue request to port once this is all resolved if ever.

Hi
I received a call from Vodacom 04.05.2020 ([protected]) advising that my account is in arrears, and I made payment. Last night my debit order also went off, this is not acceptable. How can you expect me to pay my account and the debit order goes off, also my statement amount and debit order amount differs totally. Please rectify asap!

I am so angry with vodacom, I will never recommend vodacom to anyone. I got the shock of my life. My account was debited with a huge amount. When I called, they want to say that it was an upgrade. This is so funny, I can only upgrade in july. While talking to them, I receive another sms saying my account for 1/6/2020 is... Wow! Double. How the hell?
I asked for the recording and consent form and they say it takes 2 to 3 days. This is not acceptable.

I am going to take this matter further. They do as they please.

Vodacom decided to suspend our WiFi account, one customer agent says we are in arrears however we have proof that they've deducted the money, another says our contract is done. They are making it impossible to just cancel the line so we can get a new service provider. They just want to steal money and keep you in their contracts. The customer service agents just bounce us from person to person and no one can just cancel the line. Honestly they are the WORST. I wish we never started a contract with them.

I placed an order on Vodacom Online's website: https://www.vodacom.co.za/cloud/shopping/campaings/big_data for a 80Gb Sim Card Only. (50Gb Anytime Data + 30Gb Night Owl) on the 11th April 2020 for Ms Van Rensburg and Ms Bornman at the amount of R329.00 + R6.99 = R335.99 I received reference numbers online, sms and on email for the Red 80Gb Sim Packages. Ref: VODACOMONLIN-0...[protected] AND [protected]. Now Vodacom changed the deal to a 30Gb deal and said that is what we ordered and there is only a 20Gb once off promo on the deal for this month. This is not true and I want this to be rectified soonest please. I have all the proof on what was originally ordered. Thank you
Amanda

I made a payment myself on 15 january 2020. After numerous calls and emails to allocate this payment to my account, no success up to date. Therefor my account shows an arrears. I get promised that they will phone me back. Even went into a branch... No luck. Poor poor poor service. They just dont care about their customers. But when they can take your money each month, they are first in line.

In december 2019 I cancelled my data contract [protected]. On 7 january 2020 I called vodacom cancellations department to cancel 2 voice contracts. I spoke to sello. Decided to check on the data cancellation and sello stated it is only expiring the end of march 2020. At the end of february I was overcharged by r900. I contacted vodacom and complained and a week later I received a credit on my account. Vodacom stated my contact expired end of january 2020 and I was charged the normal cost of a 20 gig data line r2600 instead of r305. 11 which was my normal monthly contract cost. At the end of march I was overcharged again with the same and I complained and got the same lame excuse that this is out of contract charges. I canceled and was told by sello on 7 january 2020 that the contract was not due for cancellation. My bloody fibre line does not even cost half as much as a 20 gig line. Spoke to a supposed call center agent who was going to escalate on the day I got my account for march. I will be called back I was told. A week later I contacted vodacom and spoke to another agent and insisted on talking to a manager which eventually I did. He was going to escalate the call again and phone me back. Its now 2 weeks later and no one from vodacom has phone me. The debit order has been deducted from my account at 4 times the cost of my contract cost for a 20 gig line! No call from vodacom and they stole my money! I will be reporting this to icasa and the credit regulator as well as my employer who has large company contracts with vodacom. Thieves!

People be careful vodacom contacts takes double the money while lockdown without being in arrears.And the problem never gets solved.113
People please take my advice stay far away frim vodacom. They have been charging us double the amount of our normal contract. We have been at vodacom for more than 10 years. Never have me missed a payment not even one. So we changed our banking details and made a eft payment to vodacom on the 7th of april. Since end of march vodacom have been charging us R1875.98 since the lockdown started. (The normal amount monthly is 937.99.) So on our hardest time vodacom is being dishonest. So if we phone them they are rude. Very poor service and rude. And they are right we are wrong they are allowed to take as much as they want. How can they get away with this. We will never do business with vodacom ever again. Never. Think we should take this to the NCR. Also take this further i shall not leave it here. Taking peoples money at the hardest time one of out consultants at the bank spoke to this lady. The staff at the bank is witness to what vodacom is doing all of them they were shocked and said they will never do business with vodacom and this situation opened their eyes for future use. The tellers at the bank said to rather go with mtn or cell c they havent had problems with them.People please report if you have the same situation send all your proof of payments and statements to ncr

One of Vodacom's consultants contated one of my technicians using my phone and asked him if they can upgrade the contracts, then took it uppon themselves to upgrade all 12 numbers. If i make any changes to the contract i need to submit in writting on a company letterhead. How can a simple consultant make changes as they want, can someone please explain this to me?

Please contact me [protected]

I got married in 2015. I've been trying to change my surname since then. Every tie I need to upgrade, I have endless issues with the delivery and proof of who I am because all my identification now has my new surname in place. I have email evidence of my requests as well as the documents submitted - marraige certificate, new ID, proof of residence and my continuous follow up efforts. I am always promised that someone is working on it - get reference numbers but no-one really actually changes it. Every month I get my statement I am reminded of this pure incompetence.
Vodacom Customer Care Reply - Ref: 00234aF2T9VBQRGV
Ref: 0022QaEY7BFCHWVA

Good day

I placed an order with Vodacom on the 16th March 2020 in order to get my fibre installed. My sales order number is SO200316-978277 / rev1 Aneesa Brenner.

The sales representaive explained to me that there is an issue with the vetting process. Because I was a previous vodacom customer a new appliaction must be processed and apparently it was initially processed as though im an existing customer. The sales representaive struggled to do my appliaction correctly.

Since the lockdown I have spent over R1000 on data working from home.

The sales representative has not contacted me again.

I then tried to go with afrihost and because the infrastructure is with vumatel they cannot do the appliaction.

According to Vumatel I have an order which is pending on their system supplied by Vodacom.

Kindly assist me with getting my fibre installed or cancelling the existing application with vumatel.

Thank you

Regards
Aneesa

1stly Vodacom think 🤔 that i as their customer I'm rich with a stash of cash kept somewhere so when they steal my data I wouldn't notice? I usually buy 1 gig that keeps me going when I'm not at home away from wi-fi and the pocket wi-fi but recently it last less than 2 weeks where's it usually last the whole month sometimes I don't even use it all cze I switch to wi-fi ? 2ndly I bought 30 minutes V2V calls for 6 rands guess what it's taken but no minutes added, what the hell? Look at the that and give my f*cken money back before I reach out to social media and port to MTN I work for ASAP.

Simple, wanted to do a migration to a lower package on [protected] due to covid 19. I will loose all airtime, minutes and data if I do that. That is just stealing. Why are companies still allowed to steal from their customers? I will loose R1000's in value while I am trying to save money in difficult times and still trying to pay Vodacom my monthly fees.

I renewed a contract last year November 2019 and have not received the handset. When I call vodacom to cancel the contract, I was informed that I cannot as the contract has been upgraded. Vodacom informed me that Somebody took delivery of the handset in a different province to me and with a different name. They told me that they would send me the recordings and would investigate the matter but that I also had to email their fraud division (which I did). To date, I have not received any feedback from vodacom or their fraud division but the debit order goes off every single month like clockwork. How fast do you think vodacom will be in contacting me should I decide not to pay them?

I want this sorted out ASAP or my next step is contacting the OMBUDSMAN.

I got 5GB with my monthly airtime, which I didn't understand where it came from. I called vodacom first day, with no luck. From the first I've been calling them with no luck. Finally today I got hold of them. They tell me that the reason I got the data is because I chose that option on my own. I know it's impossible that I did that. Now my bill is R953. 00 from Normal R370. 00. how is that possible, please assist me.

Hi my wife Anna Magaretha Beatrix Geen ID [protected] cell number [protected] renewed her contract in early January 2020. She unfortunately passed away on the 29 of February 2020. we had taken out insurance for the phone at the Vodacom store in Centurion. Iwent in and a gentleman helped me and checked and made copies of the death certificate and proceeded as he said to cancell the contract or forward it to the relavant persons to do so. I see that the debit order is still going off, could someone please assist me.

thank you
Alan Geen