Vodacom

I renewed a contract last year November 2019 and have not received the handset. When I call vodacom to cancel the contract, I was informed that I cannot as the contract has been upgraded. Vodacom informed me that Somebody took delivery of the handset in a different province to me and with a different name. They told me that they would send me the recordings and would investigate the matter but that I also had to email their fraud division (which I did). To date, I have not received any feedback from vodacom or their fraud division but the debit order goes off every single month like clockwork. How fast do you think vodacom will be in contacting me should I decide not to pay them?

I want this sorted out ASAP or my next step is contacting the OMBUDSMAN.

I got 5GB with my monthly airtime, which I didn't understand where it came from. I called vodacom first day, with no luck. From the first I've been calling them with no luck. Finally today I got hold of them. They tell me that the reason I got the data is because I chose that option on my own. I know it's impossible that I did that. Now my bill is R953. 00 from Normal R370. 00. how is that possible, please assist me.

Hi my wife Anna Magaretha Beatrix Geen ID [protected] cell number [protected] renewed her contract in early January 2020. She unfortunately passed away on the 29 of February 2020. we had taken out insurance for the phone at the Vodacom store in Centurion. Iwent in and a gentleman helped me and checked and made copies of the death certificate and proceeded as he said to cancell the contract or forward it to the relavant persons to do so. I see that the debit order is still going off, could someone please assist me.

thank you
Alan Geen

On 10Sep 2019 I walked into Somerset Mall Vodacom shop, to place order for Fiber to be installed at my home. That is were the nightmare started.

The shop sales man Khanya, told me Frog foot is our service provider. We will be up and running within 4 weeks. For the interim I used the Fibre Broadband Interim access.

After many calls and going back to shop, I was told to wait. They can not do anything. On 25Oct I received a call to advice that frogfoot is not our service provider, but Openserve. They will have to cancel my frogfoot order and the process will start again, but now with Openserve. Without checking what dates I will be available, I will just receive sms's to inform they will install my fiber at fixed date. When I try to call and change date, well no luck with that. Taking leave and wait for them on said dates, again no surprise no one shows... Fiber only installed middel Nov'19.

After the fiber were installed, my accounting nightmare started. As from Dec'19 to date 02Apr'20, vodacom bill me for 2 Interim Fibre Broadband. I have to signed for these services and only signed for Fibre.

I've been phoning 1904, but evertime just get another ref nr.
The last ref number was is Feb'20 SR200213-142439 and SR200213-142549
When I phone back to follow up, I just get put on hold for 30min and then the line go dead or you have to rate their service. I rate zero, in hope that someone will phone back to ask why I score to low, but no calls. Spoke to Thmelo, Sibeko, Zandi.

On 19Mar I phoned again. This time Zandi pickup up again. I asked to talk to manager and was put on hold again for over 30min, and line go dead. I phoned back and Jason De Bruyn picked up.

Jason at least tried to assist and send a couple of emails to account department. It looks like Zama from accounts, were working on my account...or NOT. Jason provided me with his email adress, everytime I email him, he phones me back. Thank you Jason...

But even with one person from Vodacom trying to help, yet again my account was debited with incorrect amount and items. !

This is FRAUD. If I don't pay my account, you hand me over to Debt Collectors. But Vodacom can charge my account with any amount, without my authority and that is OK?

Please can someone call me back and advice when this will be resolved. I work on a budget and I have not budget for my account to be double the amount you are debited from my account.

One more thing, why do I still receive calls on a weekly basis asking when can they install my Fibre?

[protected]@gmail.com

I made a mistake and paid a incorrect amount into vodacom account. I followed procedure and contacted them via email as I am not in South Africa and cannot receive or make phone calls. I confirmed details on email as requested. I also requested that correspondence must be via email.

I then went further and paid my vodacom account, the correct amount. Now I tried to contact them via the online chat service to see if the incorrect payment reflects on my account. It is a large sum of money. Even if I try, the online agents just cut the transmission/chat before we even started. This is poor service. its not even 3rd world country service. Its lower than that. I need my money back. This disgusting poor sub standard service is beyond thought.
Now Vodacom sit with my money and does not want to communicate as to my repayment. That is considered theft and corruption.

ON 23 March 2020 we installed the Vodacom H500-S we were promised that within 24/48 hours we will have fiber and internet access. After 9 days and everyday calls to the call center no fiber. Every day the say 24/48 hours. In a time we are in right now I cannot afford not to have internet access I need to work from home otherwise no pay. I have reference nr 's but this also seem to be useless when the call center assist.

Tweedie area - Ridiculously low internet speed on business lte with booster - shocking backup service when reported numerous times. Also very poor voice service - poor call quality and dropped calls - Vodacom clearly does not care about service quality or customer service. A pathetic and demeaning service. They should be embarrassed. But they don't care. Disgusting.

I had a vodacom employee phone me to say because I have been such a good customer they are adding 5gig of data to my contract for free and tis month my bill jumped by R200!
I repeated asked this employee why they are giving data away and I really mistrusted the situation, as I have been caught before with extra billed amounts, but he assured me it is because I have just renewed my contract and because I have been with Vodacom for so many years that this is a token of their appreciation.
All phonecalls are recorder and I insist that someone listen to it, so that tis situation can be resloved. I am on pension and cannot afford the extra R200! this is fraudulent!
Please help

Since beginning of December I phoned and tried to re-rate my data contract, from customer care they said NO. With 2 upgrades on 7 March the person at Vodacom in store advise that my data contract is ridicules' and I must ask for re-rate. I can get 100 Gig for R399.00 on this months special but I pay R433.92 for 30 Gig, I tried again to phone but customer care is not willing to assist. Please advise where I can request a re-rate because this is ridicules' to pay this amount for 30 gig, I want the 100gig anytime. I was advised to take this to the consumer board, but I will first try my last option before I will go that route.

Phone number cancelled without consent - unethical

Hi

I have had R43.50 added to my bill and I don't know what it is for. It is just stated on the invoice 'Vodacom Add to Bill - Other'. I need an explanation as I don't know what it is for and I have not asked for any extra services. Your call centre number keeps showing as 'network busy'
Name: Angela Banchetti
Cell: [protected]
Invoice No: H7-JAS4R
Please respond ASAP
ID Number: [protected]

For the last 6 months data bundle, prepaid money plus voice bundels just disappeard from my phone.

After checking them the last 6 months i had to call and call for them to put my paid contracts data and others back on my phone.

Everytime it is a sorry they dont know what happend.

I have logged faults now from the 6 of March all they send is call numbers but nothing get fixed.

This is the worst cellular company ever.

Cell phone main contract number [protected]
2 other numbers connected to this account
[protected]
[protected] only number cancelled
Cancellation fees to the net affect of 18K paid on 22 January
16 March 2 numbers still active
10 March Stole money out of my account .
Nobody can give you a manager to speak to, there is no escalation channel.
numerous emails have been sent, can supply these. millions of calls made

To whom this may concern,

I signed a contract with 2017-06-25, for LENOVO IDEAPAD CELERON + VODAFONE R216H LTE MIFI
ROUTER 100MBS + TOP DOG VOUCHER @ R279 PM. My contract ended 2019-06-15.

To this date i am still being billed for 2GB MBB 24 month - TopUp R95.65
Handset Installment February 149.12

When i call into the call center i was told that my contract has ended but i was taking onto a new extended term (top up) until September 2020 because i am in arrears, how is it that i am in arrears of R1041.76 ... How is it that a contract that ended in June 2019 be in arrears? I now owe vodacom money. They are charging me for a handset that is free owned now ?

If you calculate my arrears its way after June 2019.
This has now also affected my bank statement.

I was also told by the very unhelpful agent that i needed to cancel my contract with forward before the term came to an end or it would be carried forward.
Please Vodacom explain this unprofessional response?

I refuse to pay you anything, i need this to be sorted out asap.

This is very poor customer service and fraud!

A pissed off customer
Nazeera
[protected]

May Last Year
Contact Number [protected]
I am still been charge for a device I retured.
I have been contacting Vodacom ever sins my daugther went to the store at East Gate to pay our monthly bill for two devices which is a month to month contract for R59.00 air time and R109.00 Data she was charge R1600.00 and odd and I questioned this as I know I dont have any other contracts with you. Little did I know the device I retured to you via RAM was not cancelled and I got told yesterday that I should of phoned to follow up which is a load of nonsens. If I as a business receive goods return it is my duty to contact the customer and confirm that I received it cancel immediatly but this was not done in your case. This is unexceptable and I will not stand for it. You now susppened my two line cause the shoes on the other foot but you took money from me that does not belong to you so I called it fraud and will definatly lay a charged against you. I will pay one you sort out what rightfully belongs to me and if that does not happen I will then post this on social media or report you to the ombidsman. What face me is that you dont value you lolay cutomers at all. I am not forced to [censored]ch to another service provider. I left messages for you after sale mangers to call me and uptil now that did not happen. I am very annoyed and will now do what I have to do.

Kind Regards
Mrs Moonsamy

I went to Game store in Mokopane to check if I can upgrade my contract. They I don't qualify for upgrade and wanted to pay atleast the same amount of 200 or not more than 300. Then suddenly I get a lot of missed calls from Vodacom. When I call back, I'm told that I owe 1500 while my instalment is 200. When I ask what it is that I'm owing, they said I subscribed for data which I never did. This is ridiculous. I cannot subscribe for anything that is going to be costly to me.

I took out a contract phoning Vodacom upgrades, upgrade went smooth no issues received new phone all in order. First statement arrives and what a surprise totally not what I signed up for monthly payment almost doubled as where it was supposed to go lower. After phoning Vodacom they cannot verify my upgrade only to find out its an outside company elite mobile taking my upgrade through Vodacom.

I am now sitting with a contract I cannot afford to pay and neither Vodacom or Elite mobile is willing to help me.!

Can someone in Vodacom management please get in contact with me

I tried every cancellation number possible the line keeps being declined I went to the shop and they said they cant help me this is unacceptable I want a consultant to contact me as soon as possible on [protected]

My data contract is up for cancellation from december and i want it cancelled today before another amount is deducted from my account.

I cant keep redailing with no response

I received a call from a vodacom agent and he said I have been chosen as one of the valuable customer and Vodacom had decided to reduce my monthly fee which I'm currently paying nd I will also get an extra 5MG Data and he reminded me every time that I will pay nothing extra for this and I was going to get a discount on my current instalment. I agreed to this because I'm getting charged nothing to my surprise when I checked my balance on the app my debit order was been increased. This is totally unacceptable I will like to cancel all my contracts with vodacom

My fibre was disconnected... I called and spoke more than 30min problem was un resolved. Went into a Vodashop. They called the fibre department and after more than an hour the vodashop guy gave up as they kept on transfering him from accounts to somewhere else back to accounts etc.

We got informed that Vodacom loaded my banking account number incorrectly hence the debit order bounced! They said it is corrected now after I left the shop... account is still cut and nobody is able to assist me! Nobody phoned me once or sent a message or even a mail to inform me that the debit order did not go through! Only cut my line on a friday night with no warning or notice!

I will like to cancel my account as there is nobody that is able to sort out my situation caused by some incompetent person at vodacom that loaded my details incorrectly! Why must I be held accountable for a vodacom employees mistake !