Vodacom

I was contacted by Bevin to take out a contract around the 10th January 2020. Cell number is 076 431 3294. I agreed on the contract. He asked me which date my account should be debited and I said on the 25th of January. My account was debited on the 23rd when I distinctly said the 25th. Now my account is in arrears of a hundred and odd rands which I am not happy about. Instead of paying the contract fee of R175 plus insurance. I have to pay R269.87.

Cheryl Kuscus
[protected]

According to my contract, I am allowed to exchange my upgraded phone within 7 days should I not be happy with it.
I upgraded on 14.02.2020, today I went back to the shop to exchange the phone as I am not satisfied. I was told that I can only exchange the phone if there is a factory fault on it. Unfortunately, that is not what I read or understood from my contract.
hey advised me to phone Vanessa at head office. I have been phoning her from 14h00 and every time she tells me that she cannot assist me and that I need to phone her back after 5 minutes.
The last time I phone was 16h30.

Please get back to me before 19h00 today as I need this issue to be resolved to know which steps to take next.

Kind Regards,
Mariaan
[protected]

SR Number SR200205-120483
Abstract Vodacom Fibre, FTTH Add on Products
Opened 02/05/2020 1:36:16 PM
Dear Mrs. Ferreira
Reference Number:SR200130-103502
OWNER (ZE2001-86471)
Service Request Opened on: 30/01/2020 13:56:44 Service Request Summary: Vodacom Fibre, FTTH Add on Products
To whom this may concern,

Below email has been received for the LTE dongle that I was suppose to receive with my Fibre router 3 weeks ago. This matter is still not resolved and now I must phone everyday to find out what the status is on my profile. Order has been placed with a Vodacom Agent on the 29th of January 2020 but unfortunately an agent has cancelled it on there side stating that the person accidentally used the wrong order number on my profile. I had to phone and start a new one. The current agent assigned to the profile has not done anything regarding this issue except "sending an email to dispute". I would just like some confirmation ( concrete information) why this is such a HUGE inconvenience for me to get this back up dongle when it was suppose to be sent the first time. I have only received ONE call so far from a Vodacom agent and this was not even relevant to me as the agent didn't even know what to do or what to tell me regarding this process. I have been a client with Vodacom from last year July 2019 and never have I had any problems or inconveniences related to products. I have always received good service from Vodacom, but unfortunately this time I as a customer has been let down regarding this matter. If someone can please check on this and notify me when this week I will receive this as I am not prepared to wait one more week.

I hope this matter can be resolved as quick as possible.
Thanking you in advance.

Good day i would like to complain. we went to Vodacom Chatz N1 City in Western Cape. we saw the new Christmas deal book on the 9th December and we needed to up grade my wife's current contract and we wanted to get the PS4 which was in the magazine for my 10 year old for Xmas. On the 12th December we returned to the shop did all the paper work for the cell upgrade as well for the PS4. we were told that they will place order for both and let us know when we can collect. A week later when we returned to the shop we were told that they have the cell but not PS4 and the manager Nazeem spoke to the buyer and was told that it might only come about the 28th of December. we in turned said okay we will wait. the beginning of January we went back to the shop and they said that they will try and have by the end of January and said okay cause then we can give it to by 10 year old for his birthday in February. At the end of January when we went to the shop the sales man and the manager could not even look us in the eye and we then cancelled the PS4 as we needed to get the cell. i am extremely disappointed in Vodacom as i am in retail and the customers industry for over 25 years. we walked in 5 days after the December deal magazine was out and you had no stock. this tells me that you put a product in a deal book and you knew you had know stock. This is bad planning or a way to get people to sign up and get feet through the door. I know from sales experience that companies first test the waters to see how the response is before they order stock that hey can't return. i would like to get a response that makes sense and that there is a way of you assisting me in getting this item as i was a list at Vodacom Canal Walk and had no contact from them.

Good day,
I have been querying the below for two months now but with no success... I want to know why after the upgrade I am paying more than what was agreed to via the below email - I was contacted by a customer care person advising that he will handle my query - he will investigate and revert back... He said it looks like she quoted incorrectly and that he will need to investigate further and get back to me... It has been two weeks now with no reply back...
If vodacom does not want to honor her quote confirmed via email as below... I want to cancel everything with them!

From: [protected]
Date: thu, 10 oct 2019, 10:54
Subject: vodacom contract update
To:

Good day ms lategan

Hope this email finds you well.

Please kindly view your current packages and prices :

1.[protected]-you receive r50 airtime and you pay r50

2.[protected]-you receive r150 airtime and you pay r262

3.[protected]-you receive 20gb data and you pay r551

4.[protected]-you receive r200 airtime and you pay r292

Vodacom has already upgraded your data line to 50gb anytime data, your bill will now be reduced down to r299

On the number [protected], we can increase your airtime to r230 and reduce the bill down to r169

On the number [protected], we can increase your airtime to r230 and reduce the bill down to r169

On the number [protected], we can increase your airtime to r65 and reduce the bill down to r49

In total you pay r1155

However if you remain on a sim only, your monthly bill will go down to r686

No upgrade fees, no once off admin fees

For any assistance, please kindly send me a message and I will call you back

Full name : kayshree govender

I have requested numerous times for this company to change my debit order from the first to the last day of the month as this is when I get paid... But they have not changed it... The call centre agents keep passing me around and with my job I don't have the time to sit on calls for long periods of time...

So I keep getting into arrears and having to pay extra and bank chargers and then debited extra and also when you are in arrears yo cannot make any changes on your account...

There is no winning is this slavery of debt

Good Day

According to the below, Cell phone number [protected] bought the below via online and USSD.

USSD-[protected] 2019-12-02 14:43:05 Modify Add - 5GB_Bonus Data Bundle @ 50% Discount; Complete 2019-12-02 14:43:05 [protected]
SADMIN USSD
ONLINE-[protected] 2019-12-05 08:03:20 Modify Add - 100min_Bonus Voice Bundle @ 25% Discount; Complete 2019-12-05 08:03:20 [protected] SADMIN ONLINE

Well if this number bought the data and voice minutes why was the messages send to [protected]?"? Please see the screen shots from cell number [protected] attached.

The other thing is a 8 year old is using the number [protected] he was in school both days 2 and 5 December and no one else is using the phone as we only return home after 5 every day. So it's impossible that this data was activated from this number. Are you telling me the data was activated from number [protected] for [protected].

I need to have Vodacom look into this as the bill will only be paid once this has been sorted out.

I have also called a few times asking for this voice minutes and data to be cancelled but was told that I will have to pay for it again on the new bill.

REF134603423676193
ID - [protected]

Hope to hear from you soon.

Irma Jacobs

Signature Version 01/09/2019 06:00
From: Hili, Portia, Vodacom South Africa (External) [mailto:Portia.[protected]@vcontractor.co.za]
Sent: 10 February 2020 08:09 PM
To: Rovina Jacobs
Subject: Value Added Services

Good day

USSD-[protected] 2019-12-02 14:43:05 Modify Add - 5GB_Bonus Data Bundle @ 50% Discount; Complete 2019-12-02 14:43:05 [protected]
SADMIN USSD
ONLINE-[protected] 2019-12-05 08:03:20 Modify Add - 100min_Bonus Voice Bundle @ 25% Discount; Complete 2019-12-05 08:03:20 [protected] SADMIN ONLINE

Kind regards
Portia

"This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "

Signature Version dd/mm/yyyy hh:mm
NB: This Email and its contents are subject to the Eskom Holdings SOC Ltd EMAIL LEGAL NOTICE which can be viewed at http://www.eskom.co.za/Pages/Email_Legal_Spam_Disclaimer.aspx

I bought a p30 lite, thinking it uses two sim cards as stated on the manual instead I was told that vodacom does not use dual sim card phones so why order the phones if I don't get what I see on the manual or what I see in the phone, you guys are doing a write thing if I knew that I would buy a phone with the false advertising I would have just went to the cell c, telkom or mtn store, because what you see is what you get unlike getting unnecessary surprise, I am really not happy with the service I received from vodacom, I want to get what I see on the box please assist. I am really not happy, paying for something you don't want is not nice,

Good day

I am a loyal customer of Vodacom and have a excellent credit rating score. I went to MyVodacom store in Greenstone to get a new contract for an ipad. When my details were captured I was told that the system declined me. The person phone to get a reason and he was told the my credit rating is the problem. I know what my credit rating is and I requested a better answer. A number was given to me and when I phoned to ask I was told that it is not my credit rating but the fact that I have to many lines with Vodacom.
Please advise how can a contract be withhold from a paying customer that is years with your company.
My telephone number is [protected]
I would like to hear from you

Regards
Barbara

So Lets start by saying I have been with Vodacom for years and years, apart from upgrading and having to either pay in or reduce my call time to get any of the latest phones which other providers don't do I don't understand how Vodacom intends to look after there customers. so I upgraded in 2017 May, couldn't get a Samsung S9 so I settled for the S8, sim card took 4 days to activate after receiving another sim card, dropped my phone a month later, rear screen cracked at the bottom, phone worked for over a year like that, suddenly the phone went off one morning after using it and placing it down to attend to a customer. I took the phone in to Vodacom New Market, they said it happens as a result of software, R250 and it will be okay, I booked in the phone and got a R9000 Quote for the rear cover only to sort out the phone, Vodacom then told me they cant do the software without changing the cover. I declined the quote and was told my warranty with Samsung has been taken away, I still get charged every month for insurance that doesn't exist, I then after a 6 month hold took my phone to a cell repair shop and they replaced the pc board (not water damaged but faulty) for a mere R1800, saying I should not have paid as this was not a user fault but a manufacturing fault, either way I paid and phone is working, so how does my S8 being quoted a rear cover to fix the phone and then unable to repair, get fixed by small shop for a small amount and Vodacom did not pick up that the pc board that was faulty or my fault, after they stated that the phone was opened and not repairable upon collection. i will be cancelling my contract this year April and rather move over to Telkom or Cell C, thanks for years of bad service and un trust .

I wrote this review last week and Vodacom said a agent will contact me till to date no 1 has contacted me maybe I'm not a valuable customer or my query is not important. I don't know.
06 Feb 2020, 10:23
Terrible service
Vodacom the worst service ever, I have an account with them they debit my account on the first and if the first is on a weekend they debit it the following Monday, I applied for a new contract it was declined because "they " say my account is in arreas and I know it was not because it was going to be debited the same day so now with this error I have been calling their call centre sending emails no1 knows how to resolve this issue they have been asking for documents payslip, bank statement and all I have sent they said they will send them to their acquisition department but the acquisition department and they are not helping, and I'm not getting the contract I have to wait for 60 days VODACOM YOUR SERVICE IS TERRIBLE I want to cancel my contract.

I reported this matter to Hellopeter and this is their response and they never called.

Report review

Vodacom's reply:
10 Feb 2020, 12:15
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing scams.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

I opened up a contract in May 2019 and took out device insurance. I recently dropped my phone and went to Vodacom cresta and was told that they did not capture my insurance document and that I would need to back pay to have my device fixed. This is really unacceptable. I am paying for a device that I cannot use. I fulfilled my part as a customer by completing the documentation and submitting it on the day. I am really disgusted with the service received from Vodacom and Finrite administrators. Ricky-Lee Solomons [protected]

I have a problem with this numbers below please kindly block these numbers below for me because i cant block them .if I try to call back, the numbers doesnot exist.
they keep on calling me on my number below.
My name Dumisani Bhebhe
My number is [protected]

Please kindly block these numbers below
[protected]/91/18/89/ or ext 55/33

I suspect they are scammers

The sales agent offered me a service - fibre to the home and quoted me two packages, different installers.
I accepted the one package for two units within one complex.
10 days later I had to call Vodacom to find out what was happening with the order.
Oh no sorry we dont have that service provider in that complex. !
the sales person did not know their job and wasted 10 days of the order time.
We had to place the order all over again. In the meantime, the modems had been delivered to Ram Couriers who could not deliver as they did not call before delivery and there was no one to accept parcel.
We changed the delivery address and still no delivery, but vodacom did manage to come through in time to get fibre installed through service provider. But no good as now we dont have modems to make the connection. !
Tania Denny

Good day,

This is Kim van Rhyn ID([protected])

I upgraded online with Vodacom on the 28th of January 2020 on my contract number [protected]

Today 05 February 2020, I still have not received my parcel (Phone upgrade)

I have spent much time on the phone. RAM says the phone is at the Vodacom warehouse in Midrand, and Vodacom says the phone is with RAM, it needs to be delivered

I am very disappointed in the poor service. No one can actually tell me when I am going to receive to the phone, which I am currently paying for, but don't even have.

Delivery address: 26 Sunny Ridge Kriel Mpumalanga 2271

PLEASE GIVE ME FEEDBACK ASAP

You can contact me on [protected] or [protected]

If I don't receive my phone within 24 hours, I am taking this matter further.

I am a loyal customer, and have more than 3 contracts with you. I canceled one of my newly taken out contracts within 7 days of delivery, and I have been billed for it ever since. I have been trying to resolve this since December, and they are just not getting to the bottom it. I'm kind of fed up now. I took the contract out in September, and until now nothing has been resolved. The courier guy came to collect the laptop, so its not my problem, yet I'm the one paying the price! Ridiculous.. This is intolerable.

I happened to visit home as we were having a funeral, during the course it happens that my phone didn, t power and exchange sim with my sister, she mistakenly took my sim which was on her phone and went with it. I contacted vodacom to do a sim swap and I was told I should go to a vodashop since it is a contract which I understood. I have been to vodashops at maponya and evaton malls for 5 times now without being assisted, and I am being told of the fraud alert which appears, and told the fraud alert are not answering their phones. my number is [protected]
Please help

On the 28/11/2019 I signed documents for 2 Telkom numbers to be ported to Vodacom, on the 5/12/2019 I received another document which was signed by Trecy of Vodacom Bluff which is fraudelant and Vodacom is asking for donor numbers, they did received Telkom statements, and again they asked for the port form, what the hell is happening with in Vodacom are they incompitent to do their jobs.
We are customers with Vodacom since 1896 was always happy with them but no more
I got the LTE 28/11/2019 but still no porting so why must I pay for the LTE and the Voip is not done