Vodacom

I called on the 16th February 2021 to cancel my contract which was long overdue. I spoke to a consultant by the name Itumeleng who told me that he canceled my contract but cant give me the reference number because the system is slow. To my surprise Vodacom was still deducting money from my account. I called again on the 19th of April with regard to the same issue and the consultant (Andrew) told me that my contract is not canceled, he will send the request for cancellation and i will get confirmation or a call with 7 days and still nothing happened and my account was still debited. I called again on the 6th of May and the consultant (Precious) told me that i will get a call within 24 hours to get my refund for the money debited after my call for cancelation and even today i haven't received any call.
Vodacom does not have any customer care nor do their job. The consultants are liers and not helpful at all! It is so quick to get contract from them but one will never get out of even if it has expired because they just continue debiting the account. There is no customer service at all.

I have 4 Vodacom cellphone contracts as well as a Vodacom wifi router - the signal where we live is so bad that we missed calls for my husband for job opportunities as he has been unemployed for over a year - we live on a small holding and when we are lucky to get signal for calls, we still have to go and stand outside to hear the person on the otherside - this is very dangerous at night.

Hi

I hope you can assist me as I have not had any success with speaking to Elite Mobile since November 2020. I have made numerous calls to Elite Mobile and the call has been escalated and I receive NO response to any of the escalations or my requests. I am not impressed at all as this issue has been going on for 5 and a half months now. I hope that this can be resolved speedily.

Elite Mobile billed me for 2 upgrade fees at the end of December even though I had reversed the upgrade with Vodacom on 30th of November 2020. They have the upgrades on their system and not on the Vodacom system, so noone at Vodacom is able to assist me. I received a reference number when I requested that the incorrect billing be reversed from Elite Mobile (Ref:2006435.) I have never received another response from them, confirming the reversal of the upgrade that I asked to be reversed. I have spoken numerous times with Salome at Elite Mobile. She said that she would confirm what they found with regards to the reversal of the amounts and I am still waiting. On the 15th of January 2021 I asked my bank to reverse the upgrade fee, which they did do, as I had not heard anything back from Elite Mobile.

On 30 April 2021 Elite Mobile took off 2 upgrade fees again. Ref:UPGRADEFEEEM-[protected]-2 and UPGRADEFEEEM-[protected]-1, each for R150 and R150= R300. I do NOT have an upgrade as Vodacom reversed it at the end of November 2020. Please assist me in reversing these upgrade fees, and to remove the debit order off my account for good. I spoke to Salome again on 05/05/2021 and she assured me that she will get back to me on 07/05/2021, I am still waiting! She asked me to please be patient! How patient do I need to be to get this matter resolved, I have waited since November 202 to get this matter resolved, 5 and a half months later? I can not believe how shody the service is of Elite Mobile, and as per a Vodacom assistant I have been advised that numerous people have issues with Elite Mobile. This destroys Vodacom's name. I asked Salome if they have an SLA, as their service is shocking.

I called Salome again today, 14/05/2021, and the response I got was Sorry, I will escalate it. How often does the call need to be escalated and how long do I have to wait to get no resolution to this matter?

I think I have been more than patient to wait since the end of November to get a resolution to this matter.

Regards
Sharon
[protected]@gmail.com

Please i need to retrieve my puk number and my sim lock pin

Good day

Why am I not recieving any joy with this competition, I won R50000 on the 4th Jan 2021, i was contacted by vodacom consultant on the 21st Jan 2021, he told me I will recieve a email for my documents.
I recieved a email in the 1st Feb 2021 from Jesse Golding congratulating me and requesting documents, which I sent on the 2 Feb 2021, i was told payment will be made in 30 to 60 days, I have been in contact with Jesse Golding via email and was tod I will be paid out on the 3rd May 2021, already the 29th April 2021 was 60 working days waiting, so glitch happen that she can't explain that's the reason why I haven't been paid out. Today is the 11th May 2021 and I still haven't recieved anything yet, and no one in the rewards department can give me feedback, so many people have escalated but still no feedback. [protected] this is my last reference number which they closed but still no feedback.
[protected]
[protected]
Fnb cheque acc
Debit last of the month
[protected]@gmail.com
Please can I get some sort of assistance urgently

Never in my life have I experienced such terrible customer service. Today is officially 8 weeks since our modem was delivered and we are still not connected. In the meantime I'm spending so much money on data just to get my job done.

The call centre is a disgrace, I've spent countless hours on the phone, I just get shoved from pillar to post with no solution and no explanation as to why they haven't connected me. I've been nice, I've been angry and I've even been close to tears with frustration but it all amounts to the same thing in the end - nothing!

Countless times our issue has been escalated, someone helps us for a couple of days and gives us regular feedback and then they just stop responding to emails and the whole process needs to start again with the next person. I really don't know what to do anymore. What's worse is that no one can be held accountable because you can never get through to the same person twice, everytime you call the call centre you need to repeat the same story to the next person because they can't transfer you to someone you've previously spoken to.

Even the team leaders are useless, you'd think you'd get better service from them but no help at all.

To top it all off, they were so quick to debit me at the end of the month for a service I haven't recieved and what a mission to get it reversed! I eventually did it myself through my bank. I also recieved my bill via email last week for the end of May so let's see how that gets handled.

I think it's time to just cut my losses and get another provider. After reading the reviews on here it doesn't seem like there's anything to look forward to once I'm connected other than lines being down for days on end and slow internet speeds.

I had cellphone contract with Vodacom ( cell no: [protected]) which was suppose to end in February 2021. Vodacom refuses to end the contract and keep loading airtime monthly at increased price without my consent. When i call them to cancel the contract, they hang up the phone or tell me that the matter has been escalated. This has been going on for 3 months now and nothing has been done to resolve this issue.

My name is Jackie Bahlmann. I have Vodacom Fibre with service from Vumatel. We constantly have intermittant fibre - often I am down for 4 days at a time. Every Sunday I battle and sometimes only get fibre back on Thursday.
When I call in I get told it is being escalated and that is all that can be done.
I pay in full monthly and am lucky if I get half a months worth of fibre.
I submit stuff to SARS and when we have no fibre for days it affects my ability to work efficiently. Please I am begging you to follow up for me and make sure that this situation is urgently rectified, I find my heart rate increase every time it goes down as I am so frustrated at this point. My last service request from last week Sunday has still not been resolved. SR210502-528403

Good day

I would like to complain, I won R50k on the shake competition in January 2021, I received a call from vodacom on the 21st January 2021 to say I won R50k, the consultant told me I would Recieve a email requesting documents, I recieved a email from Jesse Golding on the 1st February 2021 with a letter saying congratulations you won R50k, and requested documents from me and the letter indicated I will be paid out in 30 to 60 days, I then sent all my documents on the 2nd February 2021, I have been in contact via email with Jesse Golding, she emailed me that there was a issue with my branch code which we sorted. 30days came no payment, we emailed and she promised she's working on the payment. Then 60days came on the 29th April 2021 still with no payment. She assured me she's working on it. On the 30th April 2021 she told me payments team and her financial director has advised her that payment will be made on the 3rd May 2021. On the 3rd I asked her how long will it take to reflect in my account, she told me latest Wednesday 5th May 2021, on Wednesday no payment received, I waited for Thursday 6th May 2021 as 48hrs is over, I asked her for proof of payment she told me she does not know where the error was but she personally got them to reprocess the payment. She then told me they are processing the payment as we speak at about 9 in the morning of the 6th, I emailed her the entire day for feedback with no response from her and there is still no payment in my account on the 7th May. I need the money as I planned to use it and it belongs to me as I won. I need this payment today made immediately. Vodacom stop misleading the people give them what you owe them.

I requested a move of my fibre line at the end of March 2021 because I moved from Somerset West to Cape Town on 01 May 2021. A sales order was issued SO210331-459903.

I then received an e-mail with the following reference number on the 15th of April 2021: SR210415-459671

Vodacom had the delivery address of the new router wrong, with the result that the router was sent back to Johannesburg, despite numerous calls and e-mails from me instructing them to deliver the router to the address where I was still residing before my move or to my work address where there would be someone to receive it.

Now Octotel installed the fiber but I still don't have a router and I cannot get anyone to assist me with this matter. I've spent a total of 4 hours thus far and every time a call centre agent tells me a different story. I am also being billed for a service I don't have. I am spending a fortune on buying data in order to at least get my work done.

Can someone please assist me with this issue as a matter of urgency?

Kind Regards,
Marise Annandale

I want vodacom to clear my name and update the status, I paid my vodacom account January 2020 its already a year now but it's still reflecting on my credit history as unpaid that makes my credit score very low, kindly assist in removing my name of the list of unpaid

Initial downgraded package agreed upon (on 2021-01-21) differs from what was received in reality. No feedback was received after various call was made and mails were sent, to resolve this. My contract was then reversed, to my initial package, without my permission. Now "I" must request a downgrade again from the start.

In my 22 years being with Vodacom, this is the first time that I am seriously considering cancelling my contract with them.

Vodacom is the Service provider but the fibre line is Vumatel. Every month the fibre line is off 1 week working 3 weeks of I am paying the account phoned 3 times a day have several SRNumbers but still no response. This is a ongoing thing for the last year. They do not whant to cancel although this is a month to month contract. The fibre line is again if from the 3rd of April 21. Even phoned Vumatel they say Vodacom must log the faulty line.

Good day, I have on several occasions e-mailed Vodacom inc with my account. A e-mail was send to them end of December 2020 were i cancelled my Debit Order with them and is paying the account via EFT. They keep on adding R100.88 on my account every month although they received the mail. My account is not and has never been in arrears. In total I have send them about +- 6 mail to sort this problem out and still no response on amending my account. this is the most pathetic service I have ever received from a Service Provider that is so big.

As soon as my contract is due for upgrade I will be cancelling this and I'll make sure the Company I work for cancel all their contracts with Vodacom

Good Day

I logged a query with Vodacom on the 7th April 2021 - Ref no. SR210407-426154 and it has not been resolved to date. Apparently I have this new fibre that was installed to me on the 10th March 2021, I tried to use it but the password was incorrect, then I decided not to use it because in my mind I thought that I need to pay for it first before I could use it. My debit date was set on the 26th of every month.

On the 26th of March there was no debit on my account and I decided to contact Vodacom via online services on the 27th March 2021and I asked her why my account was not debited and she told me that, she can see that it was installed but was not activated and they I told her that I thought I had to pay first before I could be activated. She said they won't billed me if my services are not active and she gave me numbers of people I could contact that will help me with activating my account.

A gentleman helped with that process. To my surprise on the 5th of April I receive an invoiced billing me from the 10th March 2021. I have been contacting Vocacome fibre and they failed to assist me and they been sending me from pillar to pillar and this month they charged me R1033 instead of R605 as agreed.

I want Vodacom to refund me R372.88 as they were supposed to charged me from 27th March 2021, the date I activated my services.

Please assist me

Regards, Zanele

reply from [protected]@vodacom.co.za is var noOp = null; WHAT THE HELL DOES THAT MEAN? I want a simple answer to a simple question!

I was charged for data incorrectly due to Vodacoms technical error, resulting in me requesting a refund and cancellation of both my lines. Vodacom still invoiced me for the technical fault. Since Jan 2021 I am chasing to have this money refunded, and being given the run around. Can someone please solve this immediately.

Relocated booked the transfer then was informed 2-24 hours line will be active still waiting and being weekend the service te technical dep does not work over week ds so I am paying for a service I CAn not use

Phoned several times to resolve each time they say I must give it. More time. When they installed the installers said their was a issue but it was not fixed

So I'm a content creator. I rely on fast internet connection but I don't know what's wrong with your servers it's just too slow. I lagg to much during stream and also in gaming. Please do something about this. Coz I'm thinking of switching and I guess I'm not the only one. My friends are recommending me to go to other services and I might just will after the contract. I have tried other services and they are so fast. So this is more like saying careful you might lose business by other competitors. But I'm serious you have to fix your servers and provide a smooth internet connection.

My number has been deleted by Vodacom, on the 26/27th of March without any warning Vodacom decided to delete my number, after letting them know I had no income due to lockdown and loss of income after getting income and making arrangements, Vodacom has deleted my numbers of off their network, having been a loyal customer for years Vodacom decided. I contacted them to find out if the number can be restored I was told I should have known and I have too speak to their lawyers having spoken to them and arranged payment, I was told to call another number only to be told that the number has been scrapped and I cannot get it back. I am willing to pay but it cannot be guaranteed that my number will be reinstated.